I used to think it was impossible to mess up a Chick-fil-A. We stop every time we travel from South Florida to Green Cove Springs due to it being about the halfway mark of our frequent trips. We always go inside and sit, use the bathroom and eat a nice lunch. The old location was excellent. We never had an issue once. We missed it several times as the old one was being torn down and rebuilt. After finally getting to go again on our recent trip, we were excited to visit the brand new store. That lasted about 5 minutes. We waited in line over 10 minutes as multitude of employee's scurried around looking busy but not really doing anything. We immediate notice there are now only two order stations/cash registers. Only one register was being manned at 12:00 PM on a Thursday. Though there were what seemed like dozens of employees in the back. You can clearly see everything going on waiting in line to order. Probably not an idea store design. We also notice numerous Door Dash, and Uber Eats drivers waiting for food. Not just a few drivers, at least 10 - 12 all at the same time, all crammed into the left side of the line looking for somewhere, anywhere to stand and wait. It also looked to us like many new employees and managers now work at this store. Again, we have been here no less than 30 - 40 times. Nevertheless, after waiting forever, we placed our order. We sat down and it took another 30 minutes to get actually get our food. During our wait, we noticed one Door Dash, and Uber Eats drivers after another, then another and another receiving the orders. At some one point drivers that came in after we ordered were getting bags of food before we ever got our order. We were so upset after waiting so long, we went back to the counter to ask where are food was. The manager looked at us disgusted and with a sour attitude and replied it would be right out. After another 5 minutes we received our food. We order basic chicken sandwiches and meals, so the food was on par except the size of the chicken breast seems to have shrunk. There is no way this is the same chicken we have been served in the past. To say we were highly disjointed would be an understatement. As we left, we notice that they still only had one cash register open, the extremely long lines at the two line drive thru and realized this store had been built for the drive thru, not to go inside, sit down and enjoy your meal. We spent well over an hour on our 5 1/2 hour trip to get what is now just an average chicken sandwich at what used to be the fastest food service in the fast food industry. It's so sad. I explained to my wife like all great business, once the family take over it always goes downhill fast. It simply becomes about the money, not the service or the customer anymore. What once was an superior, iconic food chain has now fallen so far, Mr S. Trueet Cathy has to be rolling over in his grave. read more

I typically stop at this Chick-Fil-A when I'm going between central and south Florida. This specific visit was a little disappointing. As per usual, my order was taken while I was far back in line, which I appreciated. I was trying the pimento sandwich for the first time and the person taking my order asked if I wanted a grilled, regular or spicy filet. I wasn't aware I could order the sandwich with a grilled filet so I did appreciate that she asked. After ordering, I was stuck in the line for about 15 minutes, which was frustrating. I don't know if there was a backup with orders or if it was the traffic because the parking lot is designed horribly. After 10 minutes, I received my food but I was far back in line and I wasn't able to get out for another 5 minutes. The pimento sandwich ended up being a huge disappoint. I was excited to try it after seeing really good reviews but the pimento had no flavor and it just fell really flat. I also ordered a diet lemonade and it was warm with barely any ice. With getting stuck in line and the warm lemonade, it was a pretty disappointing experience. I'll be back because it's convenient but there is another location in Palm Bay that I'll be trying. read more

Chick-fil-A - Pimento sandwich - Fast Food Near Me - West Melbourne, Florida

Food was fine. Never received sauces. Ordered a salad and didn't receive a fork. I would not return. read more

Grand opening is not very grand. Customer service felt like McDonald's level. I've gone twice since they reopened, the second time I went with my wife and she agreed 'not really the chick fil a pep' we're used to. On the second trip with my wife, they also forgot my straw (not a big deal, but it's the little things they always get right, that's what makes Chick fil a the best), the chicken on the sandwich was the smallest I've ever seen on a chick fil a sandwich and it was hard and chewy, weird. Worst chick fil a experience to date, let me down twice. Drive thru is physically a messed up entrance and system. Both times I've had to swerve around people that are waiting for food, just to leave. Need new management, that part is clear. The not so polite customer service was also the only thing I remember before the renovation. read more

Chick-fil-A - Fast Food Near Me - West Melbourne, Florida

If I'm honest, this was the worst Chick-fil-A experience I've ever had. I went through the drive thru and as I was pulling up to the window, the girl that was delivering the foods to the cars, took an order to look for a car. She comes back up after about a minute and apologized, she had my food the whole time. My question is, how do you not look at the car pulling up? So I got back to work and found, I didn't get any dressing with my salad. I'm not gonna eat a dry salad so that was a bummer. I called the store to let them know about the missing dressing and I asked if I could come back next day and get some and the person said "yes you can, I'm sorry to hear about your experience" then paused with nothing else to say. Very weird response. Based on the reviews. It seems the drive thru is not on their game so maybe will just have to try to dine in next time, I'm not sure. read more

Although the food is, of course, good even with the renovations, every time I go I sit in line.A minimum of 5 to 10 minutes is like they've taken a class on house low.Can we walk or how slow can we cook?There was only three cars ahead of me in the drive through , and I was still here , almost fifteen minutes ridiculous read more

I will always reccomend Chick-Fil-A. As I've said before this is basically our go to place. How can you not LOVE being able to order curbside? Order on your phone and be able to have it brought to your table? Order before you arrive and have it ready when you go inside? It is literally so convenient! Our order is almost always correct. Literally we have gotten chicken strips instead of nuggets, so not a big deal. The workers are always pleasant. The place is clean.. except I swear the kids area is just.. gross. Maybe it is just Covid? Being shut down that I forgot how yucky all those place areas are. Either way, you'll not be disappointed. read more

I have been craving chick-fil-A's new maple pepper bacon sandwich so I was able to stop here for lunch. Imagine my surprise when it's NOTa bacon sandwich; but bacon added to a chicken sandwich. Not impressed. The amount of bacon looked like the pig walked through the sandwich. The order taker said there were no pickles on it when I asked for no pickles....surprise...PICKLES!!! The sandwich was tasty; but not worth the extra cost for the miserly amount of bacon. read more

Chick-fil-A - Fast Food Near Me - West Melbourne, Florida

Wow, another week, another debacle! You wound think at some point they would get their act together... Drive thru only opened up a couple minutes late, getting better, right? Wrong! Sat at the order window more than 5 mins for someone to take my order as the first car in line. Get to the window, they hand me an orange juice, I ordered a meal with a coke! So she gets me a coke instead. I see the staff running around inside trying to pull stuff from the back and get everything organized inside the the entire time sitting and waiting for my food (shouldn't they be READY by opening time??) Then she bring my sandwiches I ordered, here is your 3 Sausage and cheese bisquits.... I order muffin sandwiches... Now their is an entire row of cars is waiting behind me while they remake my sandwiches.... By nearly 20 minutes past opening time, I am finally ON MY WAY.... This place used to be a top notch well oiled machine... spent who knows how much to rebuild this place just to make it a place I don't even want to go to anymore! read more

We love chick-fil-a. I love the biscuit and can grab one as we hit the road to Tampa! No issue or complaints! What I expected!! read more

It was pretty good. This was a typical chick fil an experience. The service was nice, the food was good, And it was a good interior. read more

Lately the biscuits ARE NOT what they used to be Sunday got 5 Chick biscuits And did NOT enjoy To dry , and I remember they used to be THE BEST , No more now........................ read more

Service was wonderful but this is probably the slowest chick fil a i've ever been too, i was in the drive through for 15 minutes waiting for an entree only 4 count chick n mini read more

2 weeks in a row they have forgot my hash browns for my meals. Service at this location is ruining the franchise name. read more

Chick-fil-A - Ordered 2 chicken mini meals with OJ and a chicken hash brown burrito. WHERE IS MY BURRITO? - Fast Food Near Me - West Melbourne, Florida

The workers are very nice but the drive through is super slow . The most of the chicken nuggets were very undercooked and dry. The place was dirty and the chicken nugget packing was very dirty. I will not be back to this chick-fil-a . read more

WORST CHICK FL A EVER!!! Waited 15 mins for a sandwich and fries!!! 7 other cars went around me! I work hard for my money. I'm in college. $11 for a meal is kinda pricy to me! After waiting that long for no food I ask for a refund because I was 10 minutes late for picking up my daughter. Because of waiting in this line! I will now be charged $35 for a late fee because of Chick-fil-A. They also charge me again instead of refunding my money. This place is simply horrible. Do not come here. I will call corporate tomorrow. read more

This has to be the worst chick-fil-a out there. I can not come to this location without an issue. This time they got my order wrong which caused me to wait an extra 15 minutes to get help. After they corrected the order i recieve the wrong sized meal. Its always a problem here I wish something would change. read more

Took over an hour to prepare my order, then discover after that hour-long wait that they do not have the spicy chicken and they ask if they can substitute a cold chicken patty. Really?!? I have noticed this location has terrible service and poor planning. I will avoid and go to chick-fil-a in viera instead read more

They cancelled my order without telling me and I drove all the way here 20 minutes so now I can't get what I ordered lol... ignorant

Always my go to for lunch on the go- I do miss the carrot raisin salad they used to have! Quality and service are always exceptional and they have mastered the art of " moving customers through". My hubby doesn't understand my fixation but I'm ok with that. read more

We waited in the drive- thru line for 15 minutes only to get the wrong order. I asked for an egg and cheese biscuit and received an egg white with chicken on an English Muffin. read more

Pros: When it comes to fast food, this chain is usually the best option. The food is usually good and the service is usually fast, fun, and friendly. Cons: They're out of lemon for the Iced Tea. The service here is very slow for fast food. People: Good Process: Fair Product: Good Quality: Good Quantity: Good Value: Goon Cleanliness: Fair Ambience: Fair Timing: Fair Attention To Detail: Fair read more

If they weren't talking and paying attention to people and take there orders they wouldn't be so slow we almost ordered at the window they are workers not there to be playing around will never go back to this unprofessional business it's absolutely bad for they're brand . read more

Today I decided to go pickup some delicious chick-fil-A because one think most of us can count on there is good food and awesome customer service. I did not recieve that when driving through there today . A girl named Alexis (shorter , tanned , younger white lady) was there and as I pulled up to get my order taken , rolled my window down and said hello , she rudely told me to pull forward. Mind you there was no one behind me waiting and she was just standing there lounging. I was kind and she giggled as I pulled up to the other people to help me order. She proceeded to giggle at the face that she had just passed me on to them!. Very unexpected experience from this restaurant as I usually am treated with kindness. Anyhow I told Tim the manager and he apologized for her behavior!. (Thanks Tim). But I think maybe she had treated someone else that way and they may just take that treatment sadly but hopefully someone will do something about this. Ps its free to be kind to people. read more

There seems to be a problem every time I come to this location. I love the food but the customer service skills are trash . Not what I expected read more

This Chick Fil A is not on my favorites list. They don't ever cook the fries, which results in soggy gross fries. Every time! Knowing this, because I go to this location at least once a week, I ordered my fries extra crispy, as I always do at all food joints, when the kid behind the counter informs me "I'm sorry we don't do that anymore" WHAAAAAT? Oddly enough the owner was there and mentioned "they don't have the capacity to make fries crispy". WHAAAAT? Are you kidding me? You guys don't cook them in the first place and you have the nerve to blow smoke at me about not wanting to leave them in the fryer a bit longer? In his defense (?), he did get me "fresh" fries....LOL they were still soggy and sad. So much for customer is always right. I love Chick Fil A as a whole, but this answer/rule is ridiculous! read more

My favorite location. Disappointed that the dining room is closed for service again, what can you do about it. Drive thru is great and fast. Food is good, salads are fresh and service is ok. I do wish there will be new items for their menu because is getting a bit boring fast. Menu is too small. read more

If you can believe it this was the first time I've eaten here before. My wife got me a chicken sandwich and it was pretty good. No rubbery parts and very tasty. My wife ordered some chicken nuggets and they were equally delicious. I would eat here again and I would recommend it to others. read more

Out of all the Chick-fil-A restaurants in the Palm Bay and Melbourne area, this is the one I have been to numerous times and I have been to all of them within close proximity of where I used to live (Malabar Rd., Palm Bay Rd. Melbourne Square Mall). I might say I am a bit biased in this review, but maybe it is because the restaurant knows me by now and actually gives me some extra attention you would expect with a regular. First and foremost, there really isn't anything that stands out visually about this Chick-fil-A compared to others. The decor is the same every single Chick-fil-A I go to and this one is no different. I can say the same thing for the food too. With some isolated incidents here and there, the food at Chick-fil-A is superb. Though their lunch menu items are what most people will eat in which I personally love their chicken deluxe sandwiches, I prefer their breakfast menu. Their breakfast burritos, egg and cheese biscuit, and their chicken, egg, and cheese bagel are my personal favorite food items served there. What stands out is the customer service. Some of them know me by name and they are always friendly. The fact they utilizes manners like "please," "thank you," and even that "my pleasure" line is probably what makes it popular among its customer base. As a matter of fact, I have noticed other fast-food restaurants starting to use the "my pleasure" line too especially through the drive-through. Overall, it is always a pleasure eating at Chick-fil-A for me. Though the restaurants are the same minus the location, this one I like most. Also, a great place to go to and eat (and use internet for work) when you take your vehicle in to Walmart for service. read more

I got trapped in a line with 40 other people for 30+ minutes and my seven-year-old had to use the restroom. I asked three different team members about letting my seven-year-old inside the store to use the restroom. He had a mask on and I was declined three times. Chick-fil-A either needs to have compassion for people stuck in the drive-through line or design restaurants where you're not trapped once you pull into the parking lot. After speaking with the manager I was rudely allowed to leave the line. I normally love Chick-fil-A but this is bad management with no compassion. I received an attitude from all 3 employees. I don't think Truett Cathy would approve. read more

Everyone was really nice, and really helpful. But anything else be expected from a Chick-fil-A. My order was taken promptly, and fulfilled promptly. There were no errors on my order. All the employees were very hospitable and kind, and there's nothing quite like the "it's my pleasure" from a Chick-fil-A employee. I went with the number three, eight count chicken nugget meal with a cherry coke (no ice) and two Chick-fil-A sauces and one buffalo sauce. This order was fulfilled without error. I would definitely suggest this restaurant to others. Great atmosphere. Great service. Great food. Only problem was my order was $6.66 (get behind me Satan). read more

Chick-fil-A - Fast Food Near Me - West Melbourne, Florida

I order through doordash and got nothing from them and doordash said its chick fil a problem so i called them and they said that its not their problem so basically they stole my money thank chick fli a read more

Hardly ever come for breakfast but then I did only to find out that they did away with the breakfast platter and the sausage gravy :( ( come on CFA even Hardees has biscuits and gravy ) They are still so totally more loyal to the drivethru and if you dine in expect to be ignored until the royalty at the window is served first. Best part of the meal was the bacon !! Points for use of recycled paper for cups and containers ! Cashier Diana did a great job correcting a small mistake. read more

Chick-fil-A - Bacon egg and cheese biscuit large coffee and potato hash browns - Fast Food Near Me - West Melbourne, Florida

It's was awesome. Super glad I came here because the food is good and the people are friendly. read more

Extremely slow and disorganized restaurant, which is a shocker for this wonderful chain restaurant. Playground is blocked off for storage, roughly 20 people standing in lobby waiting, orders coming out wrong, parking lot and drive thru is a disaster. Highly recommend bypassing this location and drive to the next location where it's organized. read more

The food was good just like any other Chick-Fil-A, but the customer service was pretty bad. The cashier was rude taking my order and the food took over 10 minutes when there was only one person in front of us. They were more concerned about moving the cars in the drive-thru. Overall though the worst part was the cashier. As someone who worked for this company, I know that what is going on in that restaurant is not acceptable. read more

The lady Bethany that took my order in the drive through was so great. She was very on top of things and knew everything. I've seen her there a lot and she's still always in a good mood. I got the wrong sandwich and she came out herself and gave me the right one and took the mistake on herself and apologized even though it wasn't her fault. Best fast food. read more

We normally eat at the Elon Lane Chick Fil A in Vero Beach, this chickfil a needs to take notes of fast service. They are incredibly unorganized and slow. read more

They have Failed to redeem my daughter's points Three times now over several weeks. She carried points over twice and Finally the last time we just waited, in line, in Drive thru, for them to correct it. Then today, after repeating her order, girl still got it wrong. Thankfully we caught it before we drove off. She had put in small fries and not small Mac n cheese. Then we had to go back and get sprites because it was Only Carbonated Water not Sprite!!! Then the Cashier didn't even fill the cups full...I had to go in, I laid 2 full cups before her..... why she didn't fill them full, don't know why...didn't realize it til I picked them up...as lids were on them. They weren't even busy inside. Not going back for a long time to this one. read more

My biscuit crumbled as soon as I opened the wrapper. They slapped a slice of cheese on and didn't melt it. Service was ok.