I get doordash from here often and I've never had any issues. They always get my order right and its dropped off fast. Spicy chicken sandwich, fries, nugs, and shakes are always consistent and what I expect. Thats all I want from fast food. My only real complaint is that the fries could be larger (company policy, not stores) and could be salted more. read more

The food is good. So what I came for was solid 4 But the experience could have been better, hence the drop in rating, although, maybe that's what fast food is like these days? This is a clean store as well and the bathroom require a code, which I wish they printed on the receipt - I had to reline up to ask for the code. Spicy chicken sandwich almost always delivers. And that's the highlight and the good today ended there. My lesson learned is that customizing or removing anything might be tricky since they're working so fast that despite it being spelled out, it still gets missed. I don't mind going back to ask for sauces that were missed, or asking for a replacement since the modification wasn't made. But I think what really was unfortunate and really dampened my experience was they threw away the salad in front of me (I have a weak spot for wasting food). I really think we have enough food for everyone, but hunger exists in part because of this practice. And I know some people pull this trick to get another one for free, and that's also disgraceful. I wish Chik Fil A did something different to be a faith influenced company of being good steward of food. I wrote a private feedback as well but haven't heard back after a week. read more

I come here regularly and on some weeks I'll spend a little over $35. I was shocked when they insisted I couldn't have more than 2 sauces for my $16 order. Never heard this before. When I offered to pay I was told it would be $3/sauce. 50 cents to $1 sounds reasonable but $3?! Management needs improvement before they start losing clients out of greed. read more

Chick-fil-A - Order - Fast Food Near Me - Washington, DC, District of Columbia

I will no longer eat at Chick-fil-A establishment. Due to the fact that my money was taken without receiving my food, the lack of professional service, and the refusal to issue my refund, and trying to brush me off with a "courtesy offer." The reward provided is not worth half of what I paid and is an unacceptable resolution. They saw my transaction showing my money was taken off of my card but kept trying to show me second charge that was cancelled because I wasn't about to charge my card a second time. read more

Hello 2023!!! Yes, I've come to my favorite franchise at the start of the year. Yes I love any Chick-Fil-A. Yes my reviews are biased. Always going to rate a 5 for any Chick-Fil-A. To be fair the 5 stars is for the consistency. Now you've read my prior reviews East Coast Chick-Fil-As aren't your down south happy all the time food spots but the food is always the same! For that reason they get a 5 star every time. Con about this location: the traffic in and out! Whoa! Other than that, staff is decent and you get at least one smile while you're there. read more

Chick-fil-A - ows the exterior of a restaurant - Fast Food Near Me - Washington, DC, District of Columbia

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One of the few drive-thru Chick-fil-A locations in D.C., this location has the system down. Ordering is easy as is payment and pick up. There's a inside too with tables, restrooms, etc. The new pimento fried chicken sandwich is GREAT! read more

found warm and roaches in my salad that I ordered through Uber Eats went to complain about it and was told by manager that they can't do anything because I order through Uber eats currently right now my husband and my son are in emergency room for nonstop vomiting. I'm pretty sure this is food poisoning read more

Chick-fil-A - roaches and worms - Fast Food Near Me - Washington, DC, District of Columbia

How the HELL DO YOU MISS THE ENTIRE ORDER !!! I need to speak with the manager or owner this is unprofessional!! Also I waited a whole hour and a half for this bullshit !! Make this make sense ! I am not playing this is unprofessional like why do you work if you are going to fuck up someone's order !! CHICK FILA YOU BETTER DO BETTER AND I'M NOT PLAYING .. read more

We were in the area for a funeral, so we stopped here on the way home. The taste of the food is fine. Not as hot, but it wasn't cold, so that was a plus. Getting in and out of the place is a challenge, but there was someone attempting to keep order. The parking is limited, so we opted to pick up in the drive through. We checked in and it wasn't long before someone brought the food out to us. We still had to wait for the other cars in line to move before we could exit the line though. read more

Been here several times. The location is VERY tight, but they do a good job of getting customers through the drive-thru line. The food is fresh, probably because they do so much business that nothing gets stale or cold. Order takers and window servers are always professional and fast. Only issue is the fries are never full. This is a pet-peeve of mine, especially since CFA prices aren't the lowest in town. read more

So are here due to a funeral service of a lost loved one we are from Massachusetts my husband and I went here today to get our baby fries who has a lot of allergies. We always get fries w/o salt due to the fact that he's a baby and we are health conscious. We were told that owner does not allow them to make fries w/o. We were very disappointed chikfila is one of the only fast food restaurants that my son can get fries from due to his allergies to soy and other things. We asked why and were told that it slows down the line so the owner does not allow that request. They also said they couldn't make our fries fresh either. Outside of this ridiculous situation and the fact that the owner is even allowed to deny request even when people have allergies the staff were kind and fast service. Deborah L Springfield MA read more

This chick fil a is fairly new probably 4 months old. It started out pretty rocky with the service since I'm guessing all the staff was new being trained on the spot. I've been going consistently over the last few weeks and the service has gotten a lot better and the wait time has gone down significantly. I'm just happy there's a location closer to me now but the experience is definitely not as great as older locations. The layout logistics for the place is absolutely awful. For a restaurant that usually has such a busy drive thru they picked a terrible spot to build the restaurant. read more

I have been to this location twice and I'm pretty disappointed. It's a bad reflection on the great customer service Chick-fil-A is famous for. The first time I went, the line was crazy long. The staff tried to help with telling cars which lane to go into. Upon leaving, I realized they didn't give me my drink. I had to go back around the block to get back in line just to make it into the parking lot. When I parked (instead of continuing to stay in line for the drive thru), an employee came to my door saying I could not park there. I let her know I was missing an item and she let me in. The park was not marked as handicap nor delivery. Why have parking spots that I can't park in? Everyone has to go into the drive-thru? The second time I ordered from here, I did delivery through the Chick-fil-A app. Doordash is who actually delivered the order. Only half of my order showed up. I called the store and they were extremely unprofessional. You can hear the employees yelling at each other loudly. The lady who answered the phone was distracted and laughing with her co-worker. I had to repeat my inquiry about my order three times. I had to then ask for a manager because she kept saying "we don't have any delivery drivers right now. It let you order delivery?" She also told me that I'd have to go to the actual location to be issued a refund, which sounds crazy considering it was an online order via their app. The manager informed me that the Doordash driver was rushing and only grabbed one bag of my food. Why is the driver allowed to just grab the food? I blame both the staff and the driver. If they had been paying attention, the driver would have had all the food to deliver. She also audibly sighed in my ear during our call as if I was bothering her. read more

I live nearby and order from this location all the time. Food has always been good and never had an issue. The staff is great as well. The only downside here is the traffic at certain times. The location is small and not much space for drive thru so the line typically will wrap into the street. read more

I came there because of a mess up on my order due to me not checking before I left , Mr morrow the manager was very helpful and compensated me very much appreciated . read more

I ordered two things of nuggets and a large fry. Despite the app allowing me to add 5 sauces the employee refused to give me more than 2. She said they "only give 2 per meal". When I offered to pay for additional sauce packets, I was told I could only buy a large bottle. This alleged policy is inconsistent with other locations and even this location depending on the employee. This reflects poorly on the customer service of the company as a whole and is false advertisement for people ordering on the app. It really lowers chick fila's customer service experience to that of a mcdonald's. read more

Chick-fil-A workers are always nice here. We had two coupons for free chicken sandwiches and they were nice enough to let us use them at the same time. Food came out quick and was fresh! Only gave 4 stars because the parking lot is way too small only about 4-5 spots and 1 handicap spot. read more

Literally the SLOWEST Chick-Fil-a ever! Additionally, I ask for extra ice in my drink every time, and I'm pretty sure they "reverse accept" my challenge and simply drop a single ice cube. Did I mention that, for a location with only one drive-thru lane, this Chick-Fil-a is disappointingly and surprisingly SLOW! read more

The customer service is TRASH!!!!. Just go to the one on Market street, if you can it's better. Or the five guys or Subway up the street.If I could rate no stars i would read more

I have been to this location twice (once was the afternoon of opening day). On both occasions I had placed a mobile order for pickup since I had an injured foot. On both occasions I had to abandon the drive through line and walk in because the line was either too long or moving very slowly. Unless you walk in, be prepared to wait in the drive through lanes. This is true even if you place a mobile order. There are only four parking spaces - one for handicapped. Two of the other spaces were occupied by their delivery vehicles. There is no curbside pick up. Also, to get to the parking spaces you have to wait in the drive through line which queues up along 3rd street. There is limited street parking so walking in can also present a challenge if you want to park and walk in. When I spoke to the manager about the difficulty accessing the limited parking spaces he suggested next time I could park in Walmart's underground lot and walk over. The South Dakota Avenue, Riggs Road, 3rd Street intersection was horrible before they built this Chick-Fil-A. The nonsensical configuration of the drive through and parking is the reason I only gave 3 stars. read more

If you value your time...don't visit this establishment. I was in the drive thru for 35 min. Literally. Granted, it was a fairly new opening (a month or so) but it was painful. This was my second visit. On my first visit, I went in and it must've been close to 15 min before receiving my order. Not sure why as there were more people behind the counter than in line. Not bad people, just slow. read more

This "space" used to be a KFC/Taco Bell. Knowing that Chick-fill-A is known for their professionalism & courteousness, it was extinct on 10/17/2023. It appears to now become a hang out for young people. The cashier, Ms. Araceli was extremely rude to the point that I actually had to take a step back from the counter and say, "ahhh SHIT". I then kept asking for a manager, but a team captain or something (not a manager) came over and I told her what happened. She apologized for the cashier's behavior. The cashier never took accountability or responsibility for her attitude. Matter of fact, the cashier didn't care how she treated me. Now she was nice to the customers after me. I don't know if it was because I am a Black woman, but her mannerisms were on a break when dealing with me. The manager came over to deliver my food in a bag, but was there all the time, even when I was calling for a manager. I will NOT be supporting this particular franchise. I guess I will have to find another one. Either Ms. Araceli needs to be re-trained, suspended, or another form of action. She did not uphold one of Chick-fil-A's mottos. I was hurt & extremely disappointed! read more

If I could give 6 stars I would. I have visited this location several times and have had a great experience. The staff is friendly and attentive! I had an issue with an online order and Christian was super helpful! Keep up the great work. read more

I'm so disappointed in this chick-fil-a by fort Totten, I keep getting the wrong order that I ask for, and this is the first time, came home and find out this is not what I as for. wasted 30 and what I got wasn't worth that much. be careful. read more

This place is so unprofessional. They dont say my pleasure and get annoyed if you ask them for sauce at the window or even a straw. They give alot of eye rolling and turn their backs on people when being talked too. I don't understand why people dont appreciate the fact that they actually have a job, when there are others out there who wish to be in their position. Their staff truly show up to work to get a paycheck without effort nor pride in their role. read more