Easily my favorite Chick-Fil-A to dine in! We love using the app and ordering from the table. Service is always quick and there is always an employee on the floor wiping down tables, which keeps the lobby nice and clean all the time! This location has a play place (which seems to be phasing out in the newer CFA locations), so our kiddo can play and socialize inbetween bites! One major downfall is the location. It's off of the very busy Indian River intersection where left turns are a thing on the past, lol. You may need to U turn to get to it, or try to squeeze through busy traffic to get in or out depending on the time of day. read more

Chick-fil-A - Grilled Nuggets, small fries, and Kale Crunch Side salad - Fast Food Near Me - Virginia Beach, Virginia

Nicest workers in fast food. The nuggets are the epitome of what a chicken nuggy should be. Sometimes it lacks crisp but everything else makes up for it. Cool Wrap is super refreshing. It's a feel good menu item. MY PLEASURE!! read more

Chick-fil-A - Chick-fil-A Cool Wrap - Fast Food Near Me - Virginia Beach, Virginia

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Wow, what a wonderful chick-fil-a location, it's the only good one in all of Virginia Beach. I go here every week with my family and we all have a nice family dinner there, the workers are all polite and well-mannered, they even tell us it's their pleasure. My family is quite big, so our orders are quite large, they always bring our food out quick and hot, the chicken is so delicious. Clean tables is a plus too read more

Huge pain- we are a college team with a large order and we are a state school that is tax exempt. Managers name is Gidget and she refuses to put it through as tax exempt. She even faked a phone call to come back to the front and tell us they do not give anyone tax exempt unless it's a catered order. We have an official paper copy we said they could keep. But now we have been here extra long and not getting anywhere. The other works have been awesome. They are trying to still fill our bags while Gidget fakes phone calls. I can promise we won't make this stop again and we can take our team of 15 elsewhere. read more

Chick-fil-A - Gidget the manager - Fast Food Near Me - Virginia Beach, Virginia

A rare miss for my favorite fast food, but this location has always struggled. Food is always good but drive thru was awful. Usually, chick Fil As that have it together have staff out with iPads taking and paying for orders to ensure the line moves quickly. At this location it was a bit chaotic and more like McDonald's, as reflected in my wait time. It took me 14 minutes just to get to the order window and 16 to pay and get food. Staff was super friendly and food was good, just almost 20 minutes in the drive thru defeats the purpose. It wasn't any busier than a normal morning, and Lobby was empty. read more

I am not a huge fan of Chick-Fil-A but they do have some delicious options such as the Breakfast Chicken Hash Scramble Bowl and the Grilled Chicken Filet. I usually don't mind coming to this location because the portion sizes are way better than the other ones I have been too in VA Beach. Today the line didn't seem that bad, so we decided to get Chick-Fil-A before we hit the road to Busch Gardens. We waited about 25 minutes in Drive Thru and the line was not long whatsoever. I debated walking inside but the parking lot there was renovated months ago and I wasn't sure whether or not it would be longer or shorter, plus I already put Drive-Thru on my app. They do offer Dine-In so they could have been getting acclimated to having customers in their lobby again. I really enjoy the portion sizes given at this location and the food hasn't disappointed me here. The employees were nice, but definitely rushed my order out of the way, because it started to pick up. Overall it was a decent visit but the wait time took longer than usual. read more

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Oh no no no, Chick-fil-A. It is MY pleasure. Take my money. Can never go wrong with their food. For years I have sought for their infamous sauce. Years I have been attempting to make it. But nope. Alas, nothing. Darn it Chick-fil-A . You win again. Spicy sammich? 10/10. Fries? Waffly as ever. Keep on fil-A-ing. read more

The main reason for this review is to recognize the incredible staff at this location. Sure, you can go to any Chick Fil A and get what you expect, and personally, I enjoy nearly all the options. But for me, it's the staff that makes the difference. The staff are always courteous and friendly. I personally went through a difficult time in my life but the staff here always made me feel welcome and recognized. I Just wanted to give a shout out to this awesome team of individuals. read more

Ordered large fries- see picture of what I received- ridiculous!! This is not the first time this has happened here read more

Chick-fil-A - Large fries - Fast Food Near Me - Virginia Beach, Virginia

Slow drive thru in the morning. Took me 10 min after I already made my order. I only ordered Sunjoy. I left, could not wait any longer.

how do you expe me to order something when I can't even see the flipping men. And why do I see the menu after I order? Why isn't it at the front so I can see while ordering. Do better Chick-Fal-A read more

SO DISAPPOINTED!!! Me and my family loves Chick-Fil-A. We went on drive thru and ordered breakfast meal with coffee for the drink. Good thing I thought of adding creamer to my coffee and as I remove the lid of my cup, I saw a COCKROACH floating on my coffee. SO DISGUSTING!!! Luckily I haven't taken a sip yet! We go around the drive thru again to let them know about the situation but they just ask if we want them to give us another cup of coffee. THEY DID NOT EVEN APOLOGIZE and I said I want a refund several times but they keep on insisting to give me another cup of coffee. Well of course not. Who would want another cup after seeing a cockroach. I'm glad my 2yr old daughter just took a small bite from her hash brown. Who knows, the roaches might be everywhere in their kitchen. This store needs to train their staffs about proper sanitation and good customer service!!! read more

Chick-fil-A - Fast Food Near Me - Virginia Beach, Virginia

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So this morning I ordered a number 1 combo and a frosted coffee and cookie for a friend. Growing up in Virginia Beach, there was a standard to how food was served. I don't know what happened, I really want to give ChicFilA the benefit of the doubt, but this service was subpar. Picking up my food at the drive thru, I made sure that it was my order and made sure to ask if this was really the frosted coffee. I came home and the frosted coffee smelled sour and tasted sour. I tried calling them to let them know, but no one picked up. It was 100% disgusting and appalling to see and smell. read more

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Good food and service! Employees are always great and polite. Definitely going to come back here!

I took a few days before I decided to write this review, I called about catering and doing a fair swap of our respective businesses or if they'd accept my company's special coupons as payment and the young man, Dominic, I spoke to was very polite and said he would "pass my info along and someone would reach out one way or the other" (his words), cool! That was on a Thursday and so I gave them the weekend and even Monday and never heard a thing, so I called on Tuesday and this is where the ball was dropped. First, the lady who answered the phone, I started to explain my situation and I mentioned Dominic ("He's standing right here, would you like to talk to him?"), actually, no, I wanted clarity but as soon as I started back to try and gain said clarity, she quickly passed me off to Dominic like she was too busy to deal with me. Dominic was again very polite but at this point I got the general feeling of two things, one he'd had been passed a "hot potato" unexpectedly and two, he hadn't "passed my info along" like he said he would. I reminded him of who I was and he quickly asked to hold on and when he got back on the phone, he said my offer for a fair swap was being declined as "we've already had our holiday party" and "sorry about that" and quickly hung up. Honestly, the feeling I have writing this right now is the same feeling I had right after he hung up and it wasn't a good feeling. I am a grownup, and I can accept "no", but I was a bit dismayed how the events transpired and the nonchalance of how I was treated. I chose Indian River as it is close to my house and would've been easier to get to for my business's Christmas party but I called another Chic-fil-a location`, spoke with a lovely young lady named Heather who assured me that would not happen at her store so I gave them my business and fyi, they called me back within an hour! Again, this happened on Tuesday and it's now Friday, I am not frustrated or upset anymore, just incredulous the amount of difference between locations. Merry Christmas, Happy Holidays! read more

I have not been to this location in a really long time...like several years. From what I could see it remained the same. I was never a huge fan due to the lunch time mobs, that remains unchanged. My visit was a mid morning on a Saturday. No issues with parking and the lot and walks were free of debris. When busy during weekday lunch they get crushed!!! Parking is horrible, a line is out to the street. They have two drive-thru lanes. The staff interaction when ordering was fantastic. Order placed and received with no errors. Chicken mini's & breakfast sandwich was out in 5 minutes. However, they did not ask about ketchup. This location does not place it out. So that was my single complaint. The food was hot and tasted great. The dining room was tidy and they had staff working on keeping it that way during my breakfast. Someone mentioned a 2015 remodel in a tip. I would return, but again the hassle is too great during peak rush with the small lot. read more

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Maybe it's healthier than McD's, maybe it isn't. I've had a cheeseburger here or there and it usually sits in my stomach like a lump for a while. Not so with the Chick-Fil-A number one (hold the pickles) and waffle fries. I prefer to go without the CFA sauce and instead grab a packet of hot sauce to pour on my chicken and then add a waffle fry or two. Yum. They now have *grilled* chicken nuggets in addition to the battered and fried ones. I'll have to try that next time! Drive through with two ordering stations seemed to be getting stuff done promptly. read more

Chick-fil-A - CFA in VB - Fast Food Near Me - Virginia Beach, Virginia

I'm prejudiced I LOVE chick-fil-a. I go every chance I get and I get the chicken with plenty of pickles

For a while I was so hooked on Chick-fil-A it was ridiculous. I would go every chance I got. If I was coming to work late I would pick up breakfast and lunch and walk into work with a huge bag of enough food to last me the rest of the day. I am fond of the Chick-n-Minis with sweet tea and the waffle fries. The lemonade is so very refreshing. This particular location is quite busy especially during lunch. I mean beyond busy, like there was a boyband member signing autographs at the drivethru window. A few times I went for a late lunch thinking the line would be shorter, but even after 1pm there was still a line of card wrapped around the building. Onetime the line was out into the road, filling up the turn lane...that day I said forget it and kept driving. I don't know what to tell you is the best time to come for lunch. Just go at an unusual time or park and dine in or get carryout. I recovered from my cravings and I have only been here once in 2014. For lunch the day my boss brought in Chick-n-Minis for the office. 2-fer read more

Chick-fil-A - Fast Food Near Me - Virginia Beach, Virginia

I don't know what has happened to this particular Chick-fil-A but the service has gone downhill a lot. Repeatedly getting incorrect orders and having to get it corrected does not thrill me. I went and gave my order to the person doing orders. They repeated it back to me and I corrected it as it was not correct. Got to the window and it was still wrong but in a different way. Im good, I'll be taking my bus ess elsewhere read more

I asked for a alot pickles and they gave me two only plus the guy seemed rude about it. The fries were also soooo salty

I always feel bad going into a restaurant 10 mins prior to closing. I actually expect and understand if i get a little attitude. Not here! When the 3 of us walked in, Ayana greeted us with a smile, and she was THE most polite and professional person i have dealt with all day. To Chick-fil-A: Good Hire. To Ayana: Keep it up! You'll be a success in whatever you choose. read more

I can't brag enough about this Chick-fil-A!!! Seriously it's unbelievable. First, their efficiency is phenomenal. I've never waited more than five minutes in the drive through even when there is a long line! They have an amazing system set up where employees take your order outside and give you the option to pay with card, another hands you your receipt, and by the time you pull up to the window, your food is ready!!! The customer service here is incredible. The employees are genuinely kind and helpful. I always feel so welcome. Whether inside or outside, the service is amazing. I also of course always have to brag on the food at Chick-fil-A. What do they put in their chicken to make it so perfect every time?! Someone please get me that recipe ASAP. But really, their food is fresh and delicious every time. I've never had an issue. I truly wish more fast food businesses could learn from Chick-fil-A. Huge shoutout to whoever the owner and managers are at this location. I'm impressed. If you are craving chicken, go here now!!! read more

Very nice customer service and the food is delicious. When you arrive at their restaurant you can tell that the customer is their top priority. read more

Chick-fil-A - Chick-fil-A sign - Fast Food Near Me - Virginia Beach, Virginia

Third time is the charm. I order the Polynesian sauce every time with my sandwich. This makes the third time I don't get it at this location. Luckily plenty of other places serving chicken sandwiches and to think I was glad when I saw this one going up nearby. read more

Chick-fil-A - ows a receipt for a meal - Fast Food Near Me - Virginia Beach, Virginia

Just came to this chick-fil-a and requested my sandwiches be cut in half as I always do at every other chick-fil-a I go to in VA and NC. Its crazy to think the guy said we dont do that here even when i told him to just add it to the notes. people serving me couldnt even greet me, never said my pleasure, or have a nice day or anything after I got my food. Piss poor service. The owner or franchise needs to re-evaluate the quality of service at this establishment. read more

OMG, Chick-fil-A was truly awesome. Unique place. Every single thing that we ordered was extremely fresh and yummy. The staff are super attentive and friendly. They're very good at giving recommendations. I must say, I'll definitely be back here. read more

Read back the wrong order, then corrected. When I corrected the order, I was given attitude. When I received the order it was neither the original wrong order nor the correct order in drive through. Will not be returning to this location again. read more

Stood in line for 10 mins just to be told I couldn't order breakfast at 10:31. Seems like the white guy stopped breakfast orders but other ppl behind me in the black guys lane were able to still order breakfast. read more

I can't say there's anything wrong with this chicken shack but I don't feel right giving it 5 Stars just because of the popularity aspect. I can't eat this stuff every day because my stomach hates it at times. It is tasty and filling for the price. I always think that one meal won't be enough food with just a sandwich and some waffle fries... Then I attack the bag of food and it's gone within a matter of seconds. The whole idea of sticking with something so simple and having such a huge following really blows my mind. I just think they could do a little more to make the shops bigger in the busier areas. Certain times of the day, it can take a good while to make it in and out of these places. The sandwiches, salads, fries, shakes, the simplicity of it all. Too easy to pass up. read more

7/2/18: After waiting in a lonnnnnnnnnnnnnnnnng lunch drive thru line, I'm trying to understand why my fries & chicken strips were NOT hot. The strips were not fresh or even warm. Unacceptable!! It was too busy to take them back. Ugh!! read more

I would give this chik-fil-a a five star rating. But we just went through drive thru and our poor associate who helped us wasn't allowed to wear his hood. It is currently 45 degrees (F) outside and we could see his breath. I asked him why he didn't put on his hood in this cold weather and he said that he wished he could. I understand the purpose of uniformity, but in this kind of weather I feel like it would be more effective to keep your associates warm and not catching a cold while they stand outside to serve customers. On a much better note, Jacob was absolutely wonderful and he even clarified a portion of our order which we appreciated very much. He was attentive and very caring towards us and I really do hope he doesn't get sick by standing out in this insanely cold weather. Thanks Jacob! Take care and stay warm!!! read more

Do I really have to say anything about Chick-fil-a? I feel like they're the golden standard when it comes to customer service in the fast food business. I've always had good luck with this particular location as far as food and customer service. My only gripe with this place is that it's right on Indian River road and the parking is small in ratio with the business that do. The drive-thru is fairly fast for all the cars that pile up and the inside is almost always clean. One night I was getting off from work and I was still in uniform(I'm a paramedic) and the manager on duty came up to the cashier and said that the meal was on her. She didn't have to do that, but that just goes to show that customer service is their top priority! read more

When I came to this restaurant my order was taken twice because the first person said her ipad died. The restaurant charged me twice for my order. I believe this is unfair because the restaurant should have noticed my order appeared twice since the first transaction went through. When calling the restaurant, theres a automated message saying that they will reach out to you within 5 minutes but no one ever reached back out to me. m I am very disappointed because I paid twice for what I ordered. read more

Chick-fil-A - Fast Food Near Me - Virginia Beach, Virginia

This place is above and beyond in Costumer satisfaction. They are fast and great spirit of gratitude. read more

Chick-fil-A - Fast Food Near Me - Virginia Beach, Virginia

3rd time I've gone to this location omw to work cutting it close to open and just wanted honey butter on my chicken biscuit. They have failed every single time and act like they dont know what honey butter is or the kitchen is too lazy to take care of a red flag order.... I could easily wake up earlier and go to harbour view, Suffolk location and be satisfied but your location is more convenient. After today I will not be convenient because your biscuit was like eating stale captain crunch and and ruined the roof of my mouth and soaked my biscuit in butter oil instead of honey butter after I asked twice over the drive through.. which the whole kitchen should have heard me for such an easy request. read more

I'm very happy with this Chick Fil A. The driver thru runs like smooth clock work. The inside is almost always clean and fully stocked. I love coming here because you feel like you are at home and a smile of welcome is readily available. read more

Bought 4 of the chicken salads and they were terrible!! Worst lettuce I have ever had. None of the four salads were edible. Threw all 4 in the garbage, not fit to feed hogs. Chick-Fil-A should not sell these if they don't have good lettuce. read more

Best service ever!!!! Keep up the great work I'm always here. I get gift cards for this place. I can eat here everyday. The people here are very nice and it's clean and the service is fast. read more

Chick-Fil-A, why do you make me love you when I want to hate you for being a fast food joint? IhateyouiloveyouIhateyouIloveyou!!! My Yin and my Yang are all out of whack. You walk in expecting a surly, monosyllabic, zitty, slack-jawed teenager to take your order but behind the counter is a phalanx of happy and helpful people. They exude a sense of pleasure in serving you your order quickly and accurately. How is this possible? What is the secret? Wikileaks needs to get on this right freaking now. Their spicy chicken sandwich is too good to be true. How does a mass production process result in something so delicious? Don't expect me to talk about how well the lemonade goes with this sandwich. I can't do it. I might weep. Do these people know how frustrating it is to want to walk into a place spewing hate and vitriol at the concept of their very existence only to walk out happy and satisfied? I can't even complain about the bathroom. It was spotless. read more