When this location first opened, it was nice. I recently returned and had a jarring experience. After ordering, we went to the outdoor dining, and there were MICE darting around the entire area... I counted at least 5. Though I like the occasional chick fil a sandwich, I won't be returning to this location. read more

The Caramel Crumble shake was the worst thing that's ever been in my mouth. It burned my tastebuds, it had the taste of paint thinner. Do not try. I drove up to the drive through and asked them to throw away the Shake and asked for a vanilla shake instead. Service is great, said my pleasure. But god that shake is horrible. Definitely vomit worthy read more

The food is fine, it's fast food so that's pretty standard chic fil a. But the service was bad... maybe I just have really high standards for chic Fil a service... but the service here sucks. The server lady who took my order in the driveway was full on having a conversation with her buddies and I had to repeat my order 3 times before she actually wrote it down and charged me For it... I never write reviews unless service is amazing or horrible. And this was note-worthy horrible. C'mon chicfila... your big thing is service! read more

Update: The alarm situation has gotten much better. Because of the location- it is on a Very busy intersection- Lincoln & Washington, I'm sure the employee is right and people try to break in. I still hear it on occasion but it is no longer a nuisance. Thank you for addressing the problem, Chick-Fil-A . Original review: I am a patron of this location and I happen to really enjoy the food but Chick-Fil-A needs to get control of their alarm system. Every Sunday without fail it manages to go off. I live one street away from this location and this has become a serious problem to the community. Tonight I thought the alarm stopped at around 2am only for it to start up again at 3am. I understand that this business is closed on Sunday but something MUST be done to ensure the alarm isn't tripped EVERY SINGLE SUNDAY. 3:32 AM and it's going off YET AGAIN! People have jobs and lives and families to deal with in just a few short hours. This is noise pollution. read more

This restaurant has the worst customer service. You should train your employees better otherwise you will loose clients

Zero stars for customer service from this location! It makes you feel like you're at Wendy's or Jack in the Box. The drive-through morning staff is never friendly nor accommodating. I placed an order at 9:42a and asked if I can get fries with my breakfast sandwich. Every other chic- fil-A location will gladly oblige and inform you of a short 5-10 minute wait. The cashier told me no! Flat out! I couldn't believe it! As a Silver member I am appalled! I will be contacting Amanda Hilligan as well. read more

Just stopped by this place for a quick breakfast. The staff was nice and patient but my order was just wrong. I got a biscuit sandwich with egg and they gave me the bagel one. The hash browns were so so greasy. For $9 bucks because I added fruit, it was pretty expensive. I can get a good meal that's not fast food for $9. The chicken was soggy and barely breaded. Won't be trying this location again. read more

Chick-fil-A - Wrong order - Fast Food Near Me - Venice, California

Fruit cup waste of money. Rest of menu prices 20% higher than it should be. Better options at same price read more

Very confused by this location. French fries are as big as chicken strips and I was given a side of pickles that says red flag.... I did not order this... read more

Chick-fil-A - What on earth - Fast Food Near Me - Venice, California

See all

Never thought I would ever be so disappointed about a visit to chick-fil-a.... till now. Staff hardly said anything just "ok,ok" not even hi and in a kind of rude way. We asked for like 20 chick-fil-a sauces and we got NONE, and I the chicken nuggets were the size of a coin. The whole experience was just disappointing. :( read more

Chick-fil-A - Fast Food Near Me - Venice, California

This is the best chick fil a I've been to as far as the quality of the food goes. They actually listen when I ask for my sandwich and fries to be well done unlike other locations who would ignore the request. I've been here a few times and each time my food has been extremely fresh. read more

This Chick-Fil-A is ran like an express station. You order and pay at one window and you pick up from another window. They also have a drive-thru option that is much quicker than having to wait at the windows. There's a outdoor eating area which gets a little noisy since the drive-thru line runs about 25ft away. Some tables are lined with umbrellas and gets pretty chilly if you are trying to dine out here in the evenings. The staff is very kind and pleasant. The velocity rate at which service is performed here is hit or miss. It all depends on how busy they get. Lunch time is always busy. This location is good for pick up orders but a little uncomfortable if you are trying to dine al fresco. read more

11750 Jefferson Blvd Los Angeles, CA 90230 United States Above is the address to a capable Chick-Fil-A 10 minutes away from this location. Don't waste your time at this poor excuse of a restaurant. They ran out soup and forgot to refund me the money. Did not provide any sauce for the chicken tenders we ordered. We asked for avocado lime ranch dressing for the cobb salad which again was not provided. A lost cause and a waste of time. Just drive up to the competent chick-fil-a at the address provided above. It's disheartening to see such a well renowned brand fall so far their own standard of customer service and satisfaction. read more

This location is new to the area. It is already busy like it's been here for years. A lot of people waiting outside the walk up window. More in the drive through line. Tastes like it always has. Yummy in tummy. Now that it's closer to my house, be a regular here. Thank you Chick-fil-A. :)) read more

See all

Went on a Saturday using the drive-thru which went very fast. An attendant takes your order on the drive thru line before u reach window. There is a seating area outside. I ordered the grilled chicken wrap meal which came with fries and a soda. The quality of chicken is very good; much better than your standard fast food place. The wrap itself was also fresh & very soft as were the waffle fries. As I had my dog with me in the car, they even gave her a doggie treat! Overall great, fast service and quality food. read more

Chick-fil-A - Grilled chicken wrap meal with waffle fries & ranch dressing - Fast Food Near Me - Venice, California

See all

The most disorganized experience ever. Did drive through where the teenager working cracked in inappropriate jokes instead of taking my order accurately. Drove off what the wrong order. Came back to walk up to the window only to be handed the wrong sandwich. Don't come to this location. There is another one on Lincoln just north of this one towards the 10 freeway. read more

I wasn't even that hungry but Chick-fil-A was an oasis after being stuck in that awful Lincoln Blvd. traffic one recent weekday evening. Found out they just opened very recently, and the girls standing outside taking drive thru orders were complete sweethearts. This was definitely refreshing after some of the attitudes from the Hollywood location. Although I didn't eat in, I did see a patio outside, kind of across from the restaurant if that makes any sense. One interesting thing I saw was a cop car came zooming in with their lights on, but I wondered if they just had those on just to rush their way to get to some food or something. I just saw about 2 of them hanging outside so I have no clue what that was about. I guess it was entertainment for those enjoying their food onsite. Back to what counts; picked up my food and service was just as good as it was by those who took my order. Bonus: I received one of those free sandwich coupons! This made my experience here that much better. Now if I could figure out why I normally crave them on Sundays... read more

Bought a Waffle potatoe fries but it didn't look like Waffle at all. The worst Chick - Fil -A I have even been to. The drive through is also confusing. If you follow the drive through sign, be careful don't make the left turn too fast or it will lead you to the block. And you will get stuck by other up coming vehicles. read more

Chick-fil-A - This is not "Waffle" potato fries at all. Doesnt look like Waffle to me. - Fast Food Near Me - Venice, California

This Chick-fil-A is probably the worst location in this area! Save your frustrations and go to the Chick-fil-A in Santa Monica (its worth the 5 minute drive to not have to deal with the rude and inconsiderate employees here). I get it's New Year's Day and the location closes at 6; but when someone is in line before 6 but you "don't see them" and now won't serve them because it's after 6 is RIDICULOUS... it was 6:01 when I was told I couldn't be served. After I had been waiting in the cold for 2-3 minutes already. Cherry on top: the "manager" (who definitely saw me waiting) let the whole thing happen.. Safe to say I know which location I'll be spending my $$ at in 2019. read more

They forgot half of my order. This is the most careless chick-fil-a i've ever been to.

So, this is my second review for this Chick-fil-A. I live 2 blocks away, but go to further locations because the food and service here is terrible. The first time I reviewed them, I ordered Splenda Lemonade because I'm diabetic and have to know how many carbs (aka sugar) I'm having so that I can calculate how much insulin I need to give myself for my meal. The employee gave me regular Lemonade and then lied to my face and became aggressive with me when I asked him to replace it. Today, I accidentally ordered food from this location via Door Dash (I thought I was ordering from Jefferson Blvd). I ordered a large fry, but they gave me a medium portion and also a medium fry, but they gave me a small portion... Why charge the difference if you're not going to fill up the box and give the correct serving? Additionally, they couldn't bother to seal up my order with tape or staples, which most places tend to do. read more

Chick-fil-A - Odered food via Door Dash. I ordered a L and M size fry, but they gave me a M and S serving. I felt ripped off paying the $ difference. - Fast Food Near Me - Venice, California

See all

Food missing, very slow, customer service non existent, didn't provide me with a receipt when asked, didn't ask or provide sauces or condiments, very small and stressful location. There is literally not one good thing to say. Will not be returning to any Chick fil a anymore. read more

Excellent customer service here always ! Very clean environment although it's an outdoor store. The manager came by asking us if everything was ok and if we needed anything. Although, we were completely satisfied with service and food this made even more of the difference We can always count on Chick-Fil-A to makes us feel better! read more

Chick-fil-A - It's common knowledge that they have the BEST VANILLA MILKSHAKES ON EARTH!! - Fast Food Near Me - Venice, California

Horrible! I could've had 3 chicken breast for that price! I've never been so disappointed in Chik fil a! Greasy and small bits, what a rip-off! I called to complain and the manager told me I could get a free replacement when I return. I waited 30 min in a drive thru line for these!!!! read more

Chick-fil-A - My over $10 of 12 Grilled chicken nuggets (scraped from the grill it looks). - Fast Food Near Me - Venice, California

I came to get food and it is Saturday night before 7pm and a worker was there and had the nerve to say they were closed. How do you run out of chicken when you are Chock FIL A and that is your main product. Now I am hungry and don't know what to do with myself. They should reassess there resource management plan. read more

Great new location, staff very friendly and clean. Restrooms are very nicely kept clean. read more

Chick-fil-A - Opening soon! - Fast Food Near Me - Venice, California

The food at Chick-fil-a is always delicious. I had posted a review regarding an order where the bag with the sandwiches that were ordered was missing. We received a prompt reply from management apologizing for the issue and making sure that it was resolved to our satisfaction. Thank you for your excellent customer service follow up, and for consistently having great tasting food. read more

This is an interesting Chick Fil A! No inside dining in, instead you order at an outside window and take a seat outdoors (covered). Customer service great per usual! Check in and get a free chocolate chip cookie, nice and warm!! There's also a drive thru if you don't want to get out of the car. Outdoor restroom available with code from the cashier. read more

Worst place to go too! They have enough people that can help you..and they all look like they hate their job..they slow and ignored you when you waiting read more

This location is a little challenging to get into at prime time traffic but staff was good. The food was also fresh

Awww. You guys almost got it right. What a bummer to pay for 6 and only get 4. And the guy was so nice! Hope you get it right next time guys--it wasn't even crazy busy ‍ read more

Chick-fil-A - Not quite! - Fast Food Near Me - Venice, California

First time trying Chick-fil-A (we had a couple coupons for free sandwiches). Ordered the spicy chicken sandwich and it was pretty decent though there wasn't much in it - just the bread, the fried chicken, and a couple of pickles. The chicken had a nice crunch on the outside and was moist and tender on the inside. It wasn't very spicy though it had a nice flavor. Waffle fries were meh - I prefer my fries on the crispy side and these were pretty soft. Child had a chicken nuggets kids meal, which came with waffle fries and a drink (we picked the Honest Kids apple juice). I tried a chicken nugget, which was pretty tiny, tasteless, and on the dry side. The prize was pretty cool, though - a little paperback book on animals and camouflage - way better than the McDonald's Happy Meal toys that my in-laws keep getting for her, IMO. No indoor seating. There's a walk-up window in the back where you order from and a little outdoor patio across the parking lot with tables and chairs. No heat lamps that I could see, so it would be a pretty miserable place to eat in cold or wet weather. Drive-through was doing a brisk business while we were there. read more

I'm new to this franchise and the food was really tasty! Plus, the employees gave great service. I appreciate Alysia taking the time to find out if a sauce had dairy as I'm lactose intolerant. Thanks very much! Highly recommend. read more

I found a bug in my sandwich. Also my order was missing an item I paid for . Avoid this place and it doesn't even deserve a star read more

Chick-fil-A - Found bug in sandwich - Fast Food Near Me - Venice, California

Terrible quality food! Received hard as a rock biscuits for my mini nugget breakfast meal. Happened more than once! They now also force you to pay a 10cent fee for the bag you're food comes in . Will not be returning to this location ever again. Go to other locations instead for you're fix, this location sucks!!! read more

Just want to this drive-through and had such a good experience. I normally don't go to Chick-fil-A but today I decided to give it a shot. The girl who took my order at the drive through (Rikia) was sooo sweet, friendly, and patient. The guy who gave me my food (I didn't catch his name but he had black rim glasses and was of asian decent) was sooooo sweet also, he kept saying thank you and my pleasure when I asked for a few sauces. Anyway, overall, whoever is doing hiring over there, good job! read more

To begin this company is normally really good with their customer service. Never have I had a bad experience with them. Today as I'm coming through the drive through I had this gentleman sigh at me atleast 5 times as if I'm a bother. I understand you're outside and probably tired totally understandable but walking away from the middle of the order and sighing after I put in the order it's only polite to say thank you and have simple human manners and not just hand over a receipt and walk away. If you don't like where you work you have the power to change that. Chick-fil-a would I assume to be a fun place to work at. read more

The best place on the Westside to get The Lord's Chicken Sandwich. Been going since they opened a few years ago and it's still the go to. The Drive-Thru is efficient and in these trying times, they go ABOVE AND BEYOND health and safety measures to limit physical customer interaction. The only fast-food place I've been to that serves you your food on a literal tray! Food is always on point and tastes as fresh as when God created it. Plus if you sign up for the Chick-fil-A One app, Amanda is always hooking it up with free food because she knows what's up. P.S. Make sure you stay checking those receipts for Free Chicken Sandwiches!!! read more

Great Service. Tomiko was very helpful. My food was fresh and hot. Definitely recommend this store can't wait to come back.

By far the worst restaurant in Marina del Rey, the chicken was cold (something that's very concerning since bacteria grow exponentially at room temperature and can cause illness in people). The "pseudo" managers were terribly rude and even racist - I couldn't speak with the general manager since they don't want me to say what's happening. I will never return here !!! Today, my fries were cold and chewy and my macaroni was cold and not even the portion I paid for!! Shame on you!! read more