Even when the drive thru line is super long, the employees as so efficient that it doesn't actually take much time to get your food. Another bonus is that the employees not only wear masks, but they wear them correctly (over both their nose and mouth). The employees are always super nice, the service is fast and efficient and of course the food is good. read more

Got my order correct, no line inside-despite at least 25 cars in the drive-thru. Courteous and patient employees.

Every time I come to this specific Chick fil a I will be in the right lane and there are three people out taking orders and the one employee that is supposed to be bouncing back-and-forth between the lanes just continues down the other side takes five cars orders before they even get to me. This has happened twice. Today I get there and I get my order put through there was a family next to me that took a while to place an order as I'm already pulled up The "Tinder"lady tells me that I have to follow behind them and I simply said I ordered before them & now I have to wait behind them? She should've came and tendered me first instead she sat there and talked to them. She said don't worry you'll still your food. That wasn't even my point. So I am done with this location. Everyone at the window is always pleasant, but the people running the order lines. Do not know how to get it together. Management obviously doesn't care. I've told them the issues every time and it just seems like they just don't care! I never have this problem anywhere else other than this location pretty wild read more

Every single time I go to this Chick-fil-A on Secor road I end up receiving the wrong item. The taste and quality of the food is always good along with the service but the order accuracy for me personally is never acceptable. I will say the interior design is the most beautiful of all of Toledo but I feel like receiving the food you ordered is the most important part of an experience. read more

Chick-fil-A - Ordered a no pickle Chick-fil-A- Chicken Sandwich and got someone else's Spicy Deluxe Sandwich - Fast Food Near Me - Toledo, Ohio

Ordered via app and picked it up. The food was ready within five minutes. Walked to the pick up area and the staff asked if I was (name) and I said yes. The staff brought out my food. Layout is your standard chick-fil-a. Plenty of parking and friendly staff. read more

Just an all around 5 star Chick-fil-a experience! Service was good and fast, and the food was tasty and hot. The staff kept the drive thru line moving well. Would stop at this location again. read more

Honestly best customer service ever,never felt so welcomed ,had a horrible night missing my bus and came to this place in the morning to buy some food and Noah the director or manager not sure but he was great from telling me places nearby to having sympathy for my situation of missing my bus .Noah needs an extra raise along with another server I forgot her name but she was was blonde and they were both just amazing people all around and honestly they picked up my mood .On top of that food came out fast and food was great ! Definitely will come here again when I visit Toledo Ohio again!!! read more

Chick-fil-A - Location and how clean it is - Fast Food Near Me - Toledo, Ohio

Amazing food, impeccable service and the best crew!!! This chick-fil-a always makes me smile. The environment is so uplifting

The most efficient Chick-fil-A I've been to. Such a pleasant and quick experience!! Thank you!

I made a last minute catering order that they fortunately were able to do for me. I really appreciate them doing that for me as we had an event going on and I forgot to order this a few days in advance. So thank you again! read more

Worst Experience Ever at Chick-fil-A - Unacceptable Service and Attitude I've always appreciated Chick-fil-A's reputation for great service and quality, but my recent visit was an absolute disaster and one of the worst customer service experiences I've ever had. I feel compelled to share my story to warn others and hold this location accountable. I went through the drive-thru and ordered four Chick-fil-A sandwiches, four large fries, and 10 sauces, totaling $32 and change. At the window, I was handed a single bag that appeared full, so I trusted everything was there. When I got home, I was shocked to discover only two sandwiches and two fries were included. I hadn't eaten any of the food, as I immediately went back to the restaurant to address the issue. When I returned to the drive-thru, I calmly explained the situation to the first employee and requested that my entire order be remade. Since the food I had was now cold and unacceptable to serve, a full remake seemed like the fair solution. She walked away to check with management and returned to say they'd only replace the missing items, not remake the order. I politely protested, but she insisted it wasn't up to her. I moved forward to the window and encountered a manager, who was shockingly rude and dismissive. I restated my case and produced my receipt, but she smugly told me they'd only provide the missing items, ignoring the fact that I now had cold food sitting at home. When I asked to speak to the person in charge, a male shift manager came to the window and repeated the same unhelpful spiel. At this point, I admit my frustration boiled over. I raised my voice and expressed my anger with the refusal to fix their mistake. They had now failed to provide my full order not once but twice. Instead of resolving the issue, the manager threatened to call the police on me for voicing my dissatisfaction--a move that was not only unnecessary but insulting. Ultimately, I left with only the missing items and an intense sense of frustration and disappointment. I've never experienced such a lack of accountability or professionalism from any restaurant, let alone one that prides itself on customer service. This experience has left such a bad taste in my mouth that I will never return to Chick-fil-A again. I hope corporate leadership sees this review and takes action to retrain the staff at this location. Mistakes happen, but the way they are handled makes all the difference--and this team failed miserably. Location: 3308 Secor Rd Toledo Ohio 43606 United States Date/Time: 01/17/2025 09:45pm-10:00pm read more

I came here after leaving another restaurant I was disappointed with at lunch. I have dined in and out of a number of their locations and can say that their food is generally hot, fresh and the quality great. I enjoy their chicken noodle soup and their chicken sandwiches, several of their beverages and always their fries. Notably, the floors, walls and bathrooms are clean, they take care of you well and often do the little things like removing your tray, refilling your drink or bringing something extra to the table. It makes a difference and few others in town can come close to comparing any more and the price differential is minimal. read more

They forgot half of my order. They forgot my peach milkshake, fries, and sauces. They need to pay more attention to the orders.

Cmon chick Fil a. Delivery to the GM transmission plant. $6.50 for an original sandwich is a rip off. Especially since they are made 3 hours ago. Taking advantage of everyone blue collar. Never will I eat this again. Not at these prices. Such a joke. read more

Missing fries from order and no dressing for TWO Cobb salads! And there is no way to call the restaurant because it's all automated and not an option to speak to them! Horrible experience! read more

Absolutely best service I've ever received. Ordered online for drive through, however the truck I'm in didn't fit in the drive through lane. The store was closed for walk in and me and my cousin were standing outside in freezing weather just before close (around 9:50pm) We walked up to one of the workers (Maddie) and she took our drive thru order on foot and got us into the store where it's warm. Gabby took us in and got us situated inside and even gave us cookies on the house! Best experience I've ever had thank you Gabby and Maddie! 20/20 experience!! read more

Chick-fil-A - ows a delivery truck parked in a parking lot - Fast Food Near Me - Toledo, Ohio

This is the closest chick-fil-a near me... and the service was amazing, and so was the food! Did a mobile pickup order, they were fast and efficient.. and food was so fresh and hot! read more

Good Location, I love the Peach Shake and wish the Banana Pudding Shake was back! The Customer Service as they say "My Pleasure" is Wonderful. 01/03/20 Today was my first time trying the "Grilled Nuggets and Mac & Cheese. I am pleasantly surprised. That the nuggets taste better than the grilled sandwich and the Mac & Cheese tasted close to homemade. That's my new meal at Chick-Fil-A read more

Best experience at Chick fil a on secor! Even though my sandwich was wrong, which is also rare, it was corrected quickly and with a free breakfast item card. But the best was, the freshly ground pepper for my salad. I appreciate the little things. Just talking about fast food with my boss this morning, and everyone else falls below this place for everything. read more

Chick-fil-A - Spicy chicken deluxe and a small frosted coffee - Fast Food Near Me - Toledo, Ohio

Im trying new places and this happened to be the one of the day! I was amazed at the service. Who would have thought id be told "my pleasure!" in a cheerful voice! i got a spicy sandwich.... and it was crazy how good it was!! definetly visiting again lots of love!! -darlene read more

Be prepared to bring your own napkins and fight for condiments. Manager has decided to cheap out and pull all of the self serve areas. After spending $35 for 2 meals, I had to go up and ask for the BBQ mustard. Clerk hands me just one packet ! Then I have to argue with her to get a second packet for the second meal ! I mean come on, the chicken sandwiches are good, but not worth arguing for condiments that should have been on the serving tray. Big thumbs down on customer service tonight. read more

Andrew from the Secor location is literally a freaking angel he deserves a raise love all these people though. Keep doing what you're doing y'all read more

The best chick fila location I've ever been to! The girls in the drive thru were extremely friendly and welcoming! The food was fresh even later at night. The line was even long and I was in and out in under five minutes definitely coming back! read more

One of the best fast food joints that I've been to. They're always super friendly and seem happy to work. Saw a sign outside that it was the best place to work in Toledo and wouldn't disagree with it at all. Definitely coming back sooner for more waffle fries and spicy chicken sandwiches in the future. read more

Without a doubt the best Chic-fil-A I have ever been too in my life. Customer service is better than the Ritz-Carlton hotels. Efficiency is comparable to a Formula 1 pit crew. I have never had a better experience at a fast food establishment. read more

This is our favorite Chik-fil-A location in the Toledo area. The food is consistently good and the service is excellent. The atmosphere is modern and clean, the food is hot and they are always happy to refill drinks (not always the case at some other locations). read more

We were in the drive thru lane this morning (one was closed, leaving one lane open) and get to the ordering speaker only to realize we missed breakfast by four minutes. We double checked with the girl to make sure that we couldn't order breakfast, and she confirmed. We were slightly disappointed, but still placed an order for lunch food. We get up to the window to find out that they gave us an order of chicken minis on the house, since that's what we wanted off the breakfast menu. It was so thoughtful that this was done, definitely made our morning, and confirmed that this will be our regular Chick Fil A location! read more

Walked in for a chicken sandwich and left with 60 free nuggets! You could say that definitely made my day. I'll definitely be back to this awesome location more! Service was excellent as usual! read more

I love this place!!! The food is good, the service is excellent, the tables are clean! Finally, a fast food place where the staff actually get your order right first time, and don't stand throwing fries at each other while supposedly serving customers! They clearly leave that to McDonalds. It's amazing what you can achieve when you have good managers working for you. Keep on with the great food and great service, I'm a customer for life!!! read more

This place was fantastic! Service was an A plus! The place was clean and running effortlessly. The food was delivered fast and with a smile! Best fast food experience in a very long time! I will drive back from Michigan to here again! read more

This is seriously the best fast food experience I have had in my entire life. The staff there is also helpful and kind. They offer refills come and talk with the people that are there. They opened the door for us. They could tell I was there alone with three kids and went out of their way to make our dining experience excellent. The food was hot and delicious. You can just tell it's a positive environment. I would come back here again and again. Whoever is managing this establishment did a really good job. Our waitress it was her first day. Her name is Savannah and she was patient and thorough and made sure that the order was right. read more

As always with Chick-Fil-A, the food is tasty and the service is top-notch. The lines here tend to be a little shorter than at the Chick-Fil-A on Talmadge Road. But still the same great experience! read more

Awesome service and food as usual. I haven't been to a chick-til-a in the country which has disappointed me. They have the formula perfected. read more