Does anyone else get bothered by this..... There is no menu if you are in the drive through. Who knows if there is something new or seasonal they offer. The menu they do have is past where you order your food so what good is that? When asked for a menu you certainly can tell the "kid" was put out to get one. I think it's this way at all Chick-fil-A. I hat is wrong with this business model. Please tell me I'm not alone in this frustration. read more

The market salad has gotten so small lately it is not worth buying. THEY used to be very large and filling. DO BETTER CHIC-FIL-A!!! Jim N read more

Part of the nature where the Chick-fil-A was located, but it took me only about five minutes to get my order but at least 10 minutes or more from there when I receive my bag of chicken tenders they were room. Temperature may be a little warmer because I'm sure they sat on the counter while trying to get traffic to get through read more

2022 Aug 27, 09:42; Statesville NC Parking - 2 this location is a very busy location and finding a place to park close by But this is one of the downsides. Location - 4 a strip mall on a busy side. Decor/Ambiance - 3 standard chic fil a Customer Service - 5 always one of the best places for great service Pricing - 4 average This particular location is always busy and you need to be very careful if you are entering the store, pay special attention to the traffic because it is always very busy The store is always clean and well maintained with staff circulating through the customer area to keep it clean I like the breakfast choices as well as the dinner choices, but particularly like the spicy chicken. read more

Asked for 2 spicy sandwiches; was rung up for 1 spicy and a regular. Food was mildly warm. Tried to get more sauce and was ignored by multiple workers; to only receive 1 sauce a meal read more

I absolutely love Chick-fil-A. BUT just had the absolute WORST FOOD EVER HERE!!! Ordered the spicy tenders- they were SO over cooked and over breaded almost black I could not eat them if we had not taken it home I would hv returned it!! also, I order 4 tenders I got three and a tiny over fried tiny piece w a tail I expect better from Chick-Fil-A read more

Chick-fil-A - Piece of over fried tender - Fast Food Near Me - Statesville, North Carolina

Fast, efficient and fresh food every time. Drive thru process is flawless and still fast.

This is a busy place with absolutely no parking especially since the management there decides to have the delivery cars park longways across parking lot taking up all of the spaces. I ended up having to park in the spaces for online pickup. Had my grandson with me asked 3 people for a high chair and never got one. Food was bleh but maybe I was jaded by that point from my previous aggravations. Would not return to this location read more

Oh Chick-fil-A, you had me at, "May I take your order?" One of my favorite restaurants and no, I do not consider Chick-fil-A a fast food restaurant! Call me crazy BUT to each their own! I'm not a French fry fan but give me some waffle fries any day! However, I don't always get fries with my meal, I'm a big fan of the fruit or kale salad! I typically get the spicy sandwich and sometimes will choose the regular for a change of pace. To drink, I almost always go for the 1/2 Unsweetened Tea and 1/2 Diet Lemonade, it's an acquired taste! Food never disappoints here and I've rarely experienced an incorrect order even when it's two lanes deep and wrapped around the building! Now that's impressive! Everyone knows that Chick-fil-A has the Drive Thru system down pat and customer service is their specialty. What's not to love? Great food, great customer service and the most efficient drive thru experience of any restaurant, you can't ask for anything more! By the way, I do LOVE ordering on the Chick-fil-A App! It makes the experience even more perfect, if you can imagine that! You just pull up, give them your name and you've had the option to prepay for your order on the app. Hands down, best restaurant for a quick meal! read more

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I saw this meal suggestion on TikTok. You start off adding waffle fries in a bowl, then add the chicken nuggets, mac and cheese then the sauces. It was super delicious. I recommend you try this recipe. Oh and the drive thru service here is always EXCEPTIONAL! read more

Chick-fil-A - Nuggets, waffle fries & mac and cheese with secret sauces. - Fast Food Near Me - Statesville, North Carolina

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I love the Statesville branch of this restaurant. The food is always fresh and good. The services is great. Even if they have a long car line, they have a way to get through it quickly and give your food. The ambience is casual American dining. read more

Tremendous Improvement in Service Always liked Chick-fil-A but so did everyone else to the point that you could not get good service. In many cases, the drive though would snake one and a half times around the building and tie up the parking lot to the point where you could not get a parking spot either and dine in. Today was different. Today they were crowded but the handled the flow with ease. They appear to have adopted and refined a system where I first saw at the Statesville McDonalds with having someone with a wireless head set take the orders halfway down the line and relay it in. The Chick-fil-A in Mooresville further refined the system by using tablets. The location today had two people with tablets taking orders and directing people into one of two lanes, people further down with remote cash registers and card readers and finally someone what gave us our meal and took the number off of the windshield. Place was packed but what normally would have been at least 20 minutes was now accomplished in less than 5. Needless to say, picked up my order and went back to the lab to enjoy and it was a typical very good Chick-fil-A combo. Only problem with the system is that you need to know in advance what you are going to order because the point where you order is before you get to the menu board. read more

they messed up on their own menu items. guess they can't read what comes on items. embarrassing

This Chick-Fil-A is on the east side of US-21 near North Pointe blvd not far from the I-40/I-77 interchange on a commercial strip in Statesville. Coming north along I-77 and since there's no west bound loop interchange to I-40 (yet) you'd have to exit at Turnersburg (US-21) and go south until getting to this Chick-Fil-A that I may say is quite busy. On a familiar foot print and restaurant layout this place is made to serve many and serve fast. As usual, eating in will get you a pylon filled with sauces you ask for and the tracker needed for the staff to bring your food to you. It's a nice feature that isn't available at any or all fast food places but to me Chick-Fil-A is a fast food "plus" kind of place. Clean, good food, family type restaurant with polite and helpful staff. I've never been to a Chick-Fil-A and left disappointed and they're pretty much the same anywhere you go. As far as standards go they seem to be the Cheesecake Factory of fast food. I can never really get sick of eating there. The only knock on them is that universally they're closed on Sundays. I get it though, no need to explain. read more

Chick-fil-A - Spicy deluxe and waffle fries - Fast Food Near Me - Statesville, North Carolina

Second time coming here in the past two weeks and both times they forgot a item of the order this time didn't give a receipt but repeated the order back to us and still had a missing item in our bag. Aggravating the prices they charge and then cheat you out of what you just paid for. Maybe a accident but both visits in a row ? You wouldn't expect this sort of thing from a chick fil a. read more

Good food got full felt great and made my day so much better thank you. really enjoyed it and I'm going back for my second dose.

Spicy chicken sandwich combo. Everything was very good, with good quality, except the tomatoes - in ripened. Could have received 5 stars Maybe next time read more

Chick-fil-A - Fast Food Near Me - Statesville, North Carolina

Young high school and college aged staff don't care about quality of the food. Fries and nuggets were burned during our last 3 visits. Nothing that we were given in our order was made fresh! It should be quality over quantity, but it's not apparently! read more

I cannot say I'll ever be back here, or back at a Chick-Fil-A either. But I cant say I wont. I came here because I had heard for years how good they are, and then Tom D from yelp gave a solid recommendation as well. So when I was here in town and looking for a bite before turning in, I had a choice of: Chich-Fil-A McDs Waffel House (already visited one earlier in the day, so was not going to do that again so soon) Chilis BoJangels and more fast food places, some I have not heard of before. I came here. The young man who helped me was super polite. I only had chicken tenders, which were good, and a small waffle fries bag. Id do the chicken again, but probably pass on the fries. The employees were cleaning when I was here, around 8:30 at night. They were also all smiling and seemed happy. While I wish the owners kept their religious views away from the business, I do like places that give their staff a day off. This place was fine. Easy parking. And they have a drive thru. read more

Ordered two salads today, and this is what came with one of them. when taking them back, the associate told me that i should only want a refund for one because the other "looked fine". as if i'd want to eat anything after seeing this. read more

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Drove through on the way from Greensboro to Charlotte. I have never encountered such a negative experience at a Chick-Fil-A! Half of my order was missing & they refused a refund. I called to talk to manager and he said "the owner is only here occasionally"! I thought the franchise owner was usually involved more than that. read more

We ordered paid with cash, did not get a receipt and then they wanted us to pay again, before we got our food. When we attempted to explain, from 2 rows over in a drive through line, we were told to calm down and not to yell. Wow! Their mistake and we were made to be feel like we were trying to steal food. Manager ended up figuring it out- girl who took the cash hit $20 not $40 on their iPad. Good grief! 17 minutes later, we were back on the road. Never have I ever had this happen before. read more

No matter how long the line is, they get you in fast. Good food too. A lot of employees working outside to get your food to you and then get you out of the line. Friendly employees. I recommend. read more

I stopped in with my 2 year old daughter for lunch today. In the hour or so I was there, I had the most positive customer service experience I've ever had at any business. It least three times during my meal (which was brought out to me) an employee asked if we needed anything. One stopped to comment on how pretty my daughter was, and returned to give her a small stuffed cow. She again asked if we needed anything. When we got up to leave, as I was attempting to throw away my trash with my daughter in the other arm, another employee volunteered to dump it. Then right when we were leaving and I was wondering if they would refill my soda before we left, the lady at the register asked if I wanted a refill. To the franchisee: your employees at this location are hands down the best team I've ever experienced in a restaurant. Kudos to you for obviously having your systems and hiring process down. As silly as it sounds for a short lunch, it was a refreshing and truly remarkable experience in hospitality. Thank you. Lew read more

What can you say... they run like a fine oiled machine, the food is always quality good and the service is courteous and efficient. You know what you ate going to get and it's always top notch! read more

Walked into restaurant and had nowhere to sit. All of the tables and chairs were nasty. I literally eat chick fil a everyday in mooresville and never have any issues but this location is nasty and on top of that the staff is rude. Would not recommend coming to this location read more

We have been on the road for 7 hours and we're very hungry, tired and look forward to stopping at Chic a fil A. This location has very very poor customer service!! I tried to use a reward for a free sandwich, which I have done before at other locations and asked for a grilled version, the girl behind the counter said they would not honor allow that. Then I tried to use my app for free medium waffle fries for my husband but rudely said no, that it was too late. When they brought our two coffees to our table, they were cold! And they were cold to the touch! It was completely obvious that the coffee was cold by holding the cup. When we went back up to tell them they rolled their eyes and said, "well I guess we will have to make a fresh pot then!" No apology. Terrible experience! We will NOT stop here again! read more

Just returned with a take-home Cobb salad. It is the best salad ever! Nice fresh lettuce with plenty "extras". I would give it a 5+ rating if it wasn't for the uncharacteristically rude attitude of a server named Katherine. While waiting to get my take out order at the end of counter, along with another customer who was there to pick up a party tray, we were both treated as if we were "invisible". Even though K was standing within 2' of us, she made no eye contact, no greeting, not even a smile. We both noted this and commented to each other, "That is SO unlike the typical Chik Fila employee ". Too bad. Perhaps K needs a little more training in customer service? Bad attitude impacts the customer. Too bad read more

This is the last of a dying breed fast food. I call most places slow food after the pandemic. I can't say enough good things about chick fillet. They're nice they're fast they treat door dash like family. I stay near my chick fillet because it is my favorite place to work door dash at and they are very busy so I know the food is good read more

On 3/2/22 I placed an order for three people using the mobile app. My wife picked up the order at the store in Statesville, NC and when she got home one of the chicken sandwiches was missing. We live 15 minutes from the store, so she called the store to ask them to deliver the missing sandwich. They informed her that they didn't have any drivers so she had to drive 15 minutes to the store and 15 minutes home. For my drink I ordered 1/2 unsweet tea and 1/2 diet lemonade. It was watered down and bitter...I couldn't drink it. This is the second time I got this same drink and couldn't drink it. The last time we ordered from this same store, they gave me a spicy sandwich when I ordered the regular sandwich...I don't like spicy. In addition, the fries have been cold and soggy the last few times we got food from this store. We love CFA and visit often. I've never complained about anything with regard to CFA, but our last few visits at this store have been very disappointing. read more

Why even give chick fil a a review. Nothing beats it. It has amazing food, and above and beyond service.

Do I really need to write a review on Chick-fil-A for their customer service? Yes. Yes, I do. I came in today with a 7 month old baby on my hip and my keys, card and phone in my other hand (Don't ask me why I chose an outfit with no pockets). I brought in as little as possible and prepared myself for the possibility of having to leave ASAP with a cranky baby. When I walked in, the first thing I noticed was that it was BUSY. The entire restaurant was filled with mommas, young children and grandparents. I may have heard something about a graduation. That didn't keep from me being attended to with outstanding service, though. I was helped with a high chair to my table, my food was brought promptly, and I had several employees come to check on me and interact with my son. We were brought a placemat by one employee, and another came and kindly offered us a toy! Needless to say, I enjoyed my meal, and didn't need to run out anywhere as he was content playing with his placemat and toy. Thank you Chick-fil-A! read more

I never cease to be amazed at the efficiency and quality of service here! Amazing! Even in the middle of the lunch rush my food is fresh, fast and CORRECT! read more

The drive thru line takes forever recently. Prepare to spend 20-30 min waiting for food.

Who doesnt love this place? This location is great. The management and all employees are nice . Although I prefer going during the day. The evenings tend to leave my sauce requests unfullfilled. Polynesian sauce is awesome. read more

Chick-fil-A - Peppermint Chocolate Chip Shake - Fast Food Near Me - Statesville, North Carolina

We stopped here on our way back from TN. The young girl was very polite and helpful. They only had one size for milkshake. Due to Covid no inside dining. We had to park in another parking lot. You're not allowed to park in theirs. We had no fork for our Mac and cheese and 3 napkins for 3 people. This location needs to step it up. read more

Iove Chick-fil-A, but their new app is terrible. I have not had any good use since the app was changed. I would have given 5 stars if that was not the case. Get your things in order. I did not get the app thinking it meant nothing to my effort. read more

The staff are always so happy. Always nice and greeting you instantly. Their lemonade is so refreshing. Their nuggets are so soft in the inside and crispy on the outside. I love that their fries are so delicious also. ONLY fast food place that have so many staff that's always smiling. read more

Ordered 12 nuggets. Got 9. Staff were impatient and rude. Worst chickfila experience. Bathroom was dirty too.

I love Chick Fila. I mean, who doesn't. I love that even when they are so packed you can't think straight, they still greet you with a smile and ask for your name. read more