Placed an order for a friend. Was really disappointed with the recent Chick-fil-A meal. The bread was served cold, which made the sandwich unappealing, and the chicken filet itself was shockingly small--closer to the size of a nugget than an actual filet. Usually expect Chick-fil-A to deliver on quality and consistency, but this visit really fell short. read more

Just had a chicken sandwich here and it was terrible the chicken was stringy like it wasn't cooked all the way horrible

I used to visit this location several times a week. A few weeks ago, I had an issue with my order and called simply to report it, hoping it might help improve service. I asked for nothing--no credit, no replacement. Instead of a quick apology and thanks, two supervisors (already mentioned in other complaints) sarcastically asked if I wanted a job application so I could show them how to prepare the food. Worse, they pulled up my caller ID, stated my name, and even referenced how many points I had in their app--an invasion of privacy that customers should be aware of. After contacting corporate, the owner left one voicemail with no apology and no attempt to understand the concern. When I called back, I was told he is rarely at the store and didn't know when he'd return. I left a message asking for a call back--two weeks later, still no response. Corporate then informed me the store had closed the case as "resolved." There is something seriously wrong at this location. Like others have noted, I will be avoiding it going forward. If this is how they treat customers over the phone, I would not trust the food they are responsible for preparing. read more

This Chick-fil-A location is awful. Service is awful, they always forget things, and the food is always cold like it sits for awhile. Tonight the chicken in all of the meals was dry, overcooked and chewy. We will make sure to always go to the Fruitville location from now on, they never disappoint. They also support military service members! read more

Always good This Chick-fil-A was one of our few go-to places for drive thru food during the pandemic, and we continue to frequent the place mostly for their Market Salad. I haven't written an updated review until now, waiting until I dined inside. A few days ago I finally did go inside, not for a Market Salad but for a breakfast Hash Brown Scramble Bowl. It was good, like all of their food. The name of the bowl almost describes itself, scrambled egg, those deep-fried tater tot kind of hash browns, and a bit of cheese. But this is Chick-fil-A, so there is also chicken available, in my case sliced nuggets. While small, the bowl also has a small price. My order taker did well and my food was ready in just a couple of minutes. In response to some of the other reviews about orders being wrong, that has happened to us more often than it should. They got the bowl right for this review. I would recommend just checking if you are getting a bag of food before you drive off. read more

Chick-fil-A - Hash Brown Scramble Bowl - Fast Food Near Me - Sarasota, Florida

Service is always good no matter how busy. The chicken sandwich size is just absolutely pathetic! It used to be so plump and juice and the bun couldn't even hold it. What my wife brought home to me tonight was an absolute disgrace. Thin piece of chicken that barely filled a little over half the bun. Cutting is costs is one thing but for the price it should have been considerably bigger. Similar experience not too long ago so this was Nita one time thing. No more! read more

Let's start with the food, I tried out the new menu item, Chedder Pretzel Club Orignal, and all i wanna say is that it was phenomenal. The bread was very doughy and tasty. The bacon was also a nice touch. The food was great and left me full but it didn't satisfy me. I could have easily eaten 2 or 3 more chicken sandwiches. Moving onto the service, incredible. I think the cashier that I had was Mumbert or something like that and he was just great. He reminded me of an older brother. The ambiance of the place was decorated with animals like gorillas and elephants and, although feeling out of place at a Chick Fil A, it was a nice touch. My favorite animal statue at the place was probably the zebra. read more

I came to this fine establishment with two acquaintances solely for the purpose of acquiring the new spicy pretzel cheddar bun sandwich and that I did. My server mubert was a respectful young man who delivered my meal very efficiently. After indulging in my sandwich I would have to give it a review of 5 out 5 stars I did enjoy it very much. The chicken was nicely breaded and it was very juicy it paired nicely with the Polynesian sauce. One last thing I didn't mention was how the setting and ambience of the establishment was just very immersive. The theme was jungle, and there were a bunch of animals sitting around and monkeys hanging from vines. Overall I really enjoyed my visit here and would definitely order this sandwich again. (Side note sandwich is high in calories, would recommend the grilled chicken option instead) read more

We stopped here on a day that was crazy-busy for them-but still got excellent and quick service! Our food order was delivered accurately and hot!! This location is what all other Chick-fil-As should aspire to be!! Clean,Quick, and PERFECTLY delivered! And Delicious!! read more

Chick-fil-A - Beautiful interior - Fast Food Near Me - Sarasota, Florida

I have ate at plenty Chick-fil-A restaurants all over Florida and this was the worst experience ever. Employees were racist and showed no interest in serving me or my family. From the moment we ordered to the moment we left it was nothing but stairs and whispers. Went up for refills with my son two employees walked right past us and didn't stop to ask what we needed until another employee from the back came up. One of our cups fell on the floor, I asked for a new cup for a refill and was told I needed to be charged for a new cup. Will not be visiting ever again. read more

Linda has to be the kindest Chick Fil A employee I've ever encountered. We came in with a party of 8 - she kindly pushed tables together for us so we could all sit together and made sure we had everything we needed including endless refills. Thank you Linda for making our experience so wonderful! read more

I need to acknowledge the great job the restaurant team of Michael and Natalie do to keep the place clean, and also to have a welcoming attitude. Food is consistently good (as well as the service.). On those days when I order curbside, I always miss out on the little extra if seeing Michael's smile, greeting and interaction with Natalie read more

Food is good and quick to get in and out of. Service is always fast. I will go back again.

I took my kids to eat here after a soccer game and the nuggets I ordered for my kids were cold and they felt tough. I also ordered a shake and I asked 2 times to the young lady in dining if she could ask for my shake. the first time they were still making it and the second time they handed it to the wrong costumer.... Also one of the lady's in a blue shirt her name is JK she is rude and unprofessional with her staff and complained when I kept asking for my shake!! For a fast food place who glorifies themselves as polite and respectful towards their employees and customers seems like some do not care that much at this location read more

I like chick-fil-a because it's always fresh and fast and their employees are always so nice and eager to help. You don't find that much anymore. read more

Chick-fil-A - Cobb Salad - Fast Food Near Me - Sarasota, Florida

I had recently disparaged this location as being the same as all the others in screwing up orders....Then THIS happened. We got in line for a single item, not fully realizing we were in "Large Lock Step" around the building watching our deadline for another venue go out the window All of a sudden "Superman" appeared with our order, allowing us to exit the line and be on our way without any further wait. Try THAT at any other fast food place! Can't be done. Thanks to alert Management ! read more

Just as it has been with All my visits to a CFA, the staff and the atmosphere are Very Pleasing. Not only to my taste buds, but my peace of mind as well. The staff here were courteous and eager to serve. And me me feel immediately welcome. The only disappointment I had here was that I was told by my cashier that they No Longer cook waffles Well Done. :( I suppose I didn't need that extra trans fat anyways :) Great Mood after some Great Food! read more

Gone through this Chick-fil-A for last 3 years last couple months they don't seem to cook the hash browns long enough by the time I get 2 minutes down the road to work they are horribly soggy that I got to eat them with a fork because they fall apart the chicken sandwiches don't even cover half the bun . Left several messages for the owner to contact me because this was becoming a regular basis even contacted corporate office to have him call me over the last 3 months no phone call very disappointing and I will no longer waste my money at this Chick-fil-A . read more

Curbside is the best way to go! The best breakfast item is the hashbrown bowl with grilled chicken, and their jalapeño salsa to go on top is we were the first people in line so our food came out fresh and delicious read more

Went here a few weeks ago around 30 mins before closing and had a fantastic experience. Ate inside, and though the drive thru line was long, it was not busy inside at all- it was very quiet and relaxing. The workers at this location are so polite and have outstanding customer service skills- I was so impressed with how they interacted with their customers- friendly and professional. The place is nearly spotless and you can tell that the staff works as a team as we observed them taking part in the closing duties. Also they are so efficient. Our order was large- we hadn't even finished paying and suddenly our food was ready! Everything was delicious. Will be visiting this location when I am back in town again. read more

Chick-fil-A - 12 count nuggets with fries- yum! - Fast Food Near Me - Sarasota, Florida

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Never a time I come to this CFA that I don't have to wait an extended amount of time in the drive through. During the busiest time of the morning they have one lane open. Makes no sense. Will never return to this location. read more

Chick-fil-A - ows a view of a gas station from inside a car - Fast Food Near Me - Sarasota, Florida

the frosted lemonade if not even frosted it is made out of milk not ice which gives it bad flavor. i put star because i couldn't put any thing lower. read more

My drive through experience was absolutely phenomenal. I was in my 15 passenger van, because I have so many offsprings: Chad, Jared, Penelope, Sam, Jesus, George (my stinky poo), Phlem, and my three beautiful baby triples Gertrud, Angus, and Leslie. My babies were crying so I pulled over to this fine establishment. I automatically knew they wanted my breast milk when I saw their teeny faces. We scurried inside, got some nuggets, and proceeded to feed. They loved it! I grew hungry. A beautiful, angelic, angel sent from God, young lady asked if I needed anything. In this day of age, that was a miracle. She absolutely made my day. The babies, fam, and I now only eat chic file. read more

Chick-fil-A - My babies - Fast Food Near Me - Sarasota, Florida

I just had an issue with my online order. I picked it up in the drive thru, but when I got home I noticed my sandwich didn't have any chicken in it. Also the 5 Polynesian sauces that should've come with my order weren't in the bag. It also didn't have the pickles on it that I asked for but that was the least of my concern since there was no meat. I drove back to the restaurant and I explained what happened. The staff were extremely kind and understanding, and they immediately replaced my entire meal without hesitation. They didn't even have to give me new fries but they did anyway to compensate for the inconvenience, and they also gave me a cookie. They were really busy when I returned, so I felt bad for them because I'm sure they were stressed out. But despite this, they were still extremely professional and very apologetic about the situation. A younger tall blonde guy and a younger blonde girl with glasses were the ones who assisted me and they were nothing but kind and professional. I wish I knew their names. This is why Chik Fil A will continue to get my business. Good food and good service; I can't ask for anything more. read more

Decided to help with purchasing a combo 1, due to the corona virus, I'm not eating anywhere right now. Went through drive Thur. Chicken sandwich & fries were great, the lemonade I got was the worst I ever had, tasted like dirt water. It's a shame, Probably will not go back. If yu are unsure about serving a drink, then don't. Could only take 3 sips then had to throw away. read more

Chick-fil-A - Dirt water taste - Fast Food Near Me - Sarasota, Florida

Best "Fast Food" around. Next runner up doesn't even come close. Plus the people are very polite and very helpful. They do it right!

This was a pretty friendly Chick-fil-a establishment. I've never not gone to a Chick-fil-a when it wasn't busy so this location was booming on a Saturday afternoon. Thankfully the lines move fast. The food is always hot and fresh and no matter how complicated my order may be they always tend to get it right. We dined in that afternoon. The staff were very friendly. The condiments section was well stocked. Overall i had a great experience at this location. Can't speak on the drive through. The lines were crazy long. read more

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I don't know what happened to Chicfila. It has just gotten so corporate with portions and food quality shrinking and prices increases. The grilled chicken sandwich I ordered most recently was literally nugget sized, the bun hard and dry, and the lettuce brown. I think Chicfila may have to go out of my rotation as sad as it makes me; used to love this place. read more

Mixed feelings about this chick-fil-a. As an avid consumer of chick-fil-a's every where I go I love how consistent they are as a company, same polite employees and delicious chicken at each store. I came tonight to try the new Mac and cheese after work and got a spicy chicken sandwich like always. After eating over 100 this is the first I could not eat. The chicken was rubbery and unfortunately inedible. The Mac and cheese how ever was amazing! And my fries were nice and fresh but would have been nice to have some Chick-fil-A sauce with them haha. I'll be back to Chick-fil-A but probably will choose one of the other various locations around town . read more

Chick-fil-A - Spicy Chicken Sandwich - Fast Food Near Me - Sarasota, Florida

Unfortunately the slowest, least efficient service in a Chikfila that I have gone to. Consistently slow, overly slow. None of the hustle that you see at the Bradenton owned businesses or even the Fruitville/I75 location. Think the entire team, from the top down, needs to witness smooth running and fast service at the SR70/I75 location and the US41/Cortez Rd location. read more

The slowest chic fila drive threw ever!!!! Also why isn't the dining inside open. Our restaurants are back open here. Fruitville chic fila is far better read more

No counter service, slow/overwhelmed drive thru. No phone orders. Staff constantly making excuses. It's obvious restaurant operator is incompetent. News flash: pay your employees more and they will stay. And you get more business. Is that so hard to understand? read more

Rat found in drive thru. Not a friendly cohesive staff. Employees openly turn on each other! Lots of trouble with staff. Nothing works here!

The slowest and worst Chick-fil-a I've ever been to!!no sense of urgency, rude customer service!!

Worst Chick-fil-A we've ever been to and we are die hard chick-Gil-A fans. We waited 15 mins for one ice tea. We were told to pull ahead to wait for our order the one ice tea while 15 cars got there orders that were behind us. Usually they are very busy but this was not a busy moment. A guy came to our car three times with the wrong order. I called the store while waiting outside and the assistant manager didn't even seem to care and come outside to see what was going on. read more

We were in line before closing time, and refused service when it was our turn to go. Do not recommend this location.

I absolutely love Chick-fil-A! Their food is ALWAYS hot, fresh, and delicious! Also, their customer service is top notch. No matter which location l've stopped at, their service is consistent up north and down south. I'm not a fast food eater, per se, but occasionally, I'll stop by one of these restaurants if I'm looking for something quick! I never feel like I'm having a "fast food" experience with them. read more

This drive through was operated by people instead of talking into a mic. There were several different stations with people. An order taker. A cashier. A Delivery person. All were masked, friendly , and efficient. I felt very safe going through this process. They did an awesome job. No one needs to say how good their sandwiches are (I didn't eat one since I'm a vegetarian, but my husband's was awesome) and they gave him a lot of sauces. The Cobb salad was very tasty as well. The only problem with Kale side salad was it was a side salad, it was so good I wish it would've been full size. From someone who doesn't see chain restaurants often, this was a nice change. This location did an A+ job during rising covid. read more

I have never eaten at Chick-Fil-A before. Decided to try the spicy sandwich. The service was outdoors, fast and friendly, I mean the drive thru lines were operated by employees standing outside personally greeting the clients. The line was around the corner and their team did a fantastic job getting the orders taken quickly and delivered from the window. I was pleasantly surprised with the sandwich taste and texture and I will definitely return to this franchise. read more

very quick, connor was very nice and quick with our checkout. good done in a minute! yup