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Chick-fil-A

3.1 (44 reviews)
Open • 6:30 am - 10:00 pm
Updated 1 week ago

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Chicken makes up like 90% of my diet, not gonna lie
Mike F.

Ah, Chick-fil-A, ye fast food restaurant of 1,000 sauces and staunch Christian values. The service here is top-notch. Always has been, always will be. Their training of young people has got to be off the chain. Everyone is so damn respectful and accommodating here. I think if anyone ever got poor service at Chick-fil-A, THAT would make national news, because it'd be so out of the ordinary. But let's just talk about the food for a minute. And perhaps more importantly, value. I never feel like I get a good value at Chick-fil-A. Like, a plain little chicken patty on a bun is $4.00. A chicken wrap is $6.85. You can find chicken sandwiches for a dollar or two at any other fast food restaurants. I know just writing this I'm going to get a ton of flak. I can feel it in my bones. But can we also talk about sauces, too? Polynesian? Revolting. It's a ketchup-gloopy mess. Even the signature Chick-fil-A sauce is a lazy combination of BBQ, honey mustard, and ranch. On paper, I guess that should taste good? Wait, no, it shouldn't. It sounds awful, and it is awful. That concoction should be reserved for Gitmo prisoners. If you want to torture someone, feed them Chick-fil-A sauce and they will talk, I guarantee it. Sorry, but I have to admit you can get better chicken sandwiches at Popeye's and Bojangles less than five miles away on Fifth Street. I don't think people are aware that we have the northernmost Bojangle's location in the entire country. In fact, the one in Reading, PA is the only location in PA, and the next closest is in New Carrollton, MD - 138 miles away. People don't know what they have here! Ok, so here's my controversial take of the day - I'd rather have better food and mediocre service than mediocre food and great service. I'd rather go to Popeye's and get a bangin' sandwich that I'll dream about over the A++ service at Chick-fil-A coupled with a sub-par sandwich. That's my story and I'm sticking to it.

Paula P.

I've been to all the other locations in the area, and this is by far the worst as far as service goes. Ordered a salad and specifically asked for a different salad dressing than comes standard, they gave me the wrong salad dressing. Not only that, I asked for the warm grilled chicken only to receive ICE COLD chicken. Ok fine people make mistakes so we went back to ask for the correct salad dressing and also mentioned that the chicken was cold instead of warm. The employee proceeded to tell my husband that the chicken is supposed to be cold and doesnt not ever come warm. Then why does the order options on the website specifically list the option for WARM chicken? Screenshot added in case they think I'm making it up!

Fly Eggs on nuggets do not eat here.

Do not eat here after ordering a 30 count nugget for my family. We discovered fly eggs on the chicken. I reached out to customer service did not get an apology/gift card nothing and basically the store reached out and said that the food inspector came and didn't find anything that I'm claiming so they're pretty much saying that I'm lying this is truly unprofessional inconsiderate, after my family of six trusted the restaurant with our meal. This used to be my favorite restaurant I would never eat at another Chick-fil-A again. I'm putting this review out and the pictures so people can protect their families to know. Please look at your food. Know what you're eating. If I could give the zero stars I would, but I have to give one star to post.

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10 years ago

Waited 5 mins for a refill and never got. At least 7 employer walked passed me and got me a refill very sad :-(

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10 years ago

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9 years ago

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15 years ago

Always a great meal--including breakfast! They are community-minded, which I appreciate. Excellent staff and always happy I ate there.

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Review Highlights - Chick-fil-A

“This is the second time now my husband has ordered take out via drive thru and they are out of nuggets.”

Mentioned in 6 reviews

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Food is always excellent. The ingredients are always fresh and of a wide variety. There's never…read morebeen a crowd any time we have visited. The bathrooms are a bit strangely dark and a bit creepy as a result, but seem to be maintained and well stocked. Customer service is hit or miss, contingent upon the staff attentiveness. There's always plenty of staff, but sometimes it's just not as attentive to customers as the posted reminders behind the counter suggest. We love the healthy and hearty portions and wish more locations would open in the area, instead of junk fast foods serving burgers and greasy chicken. So, anytime we get the urge for a delicious customized salad- it's worth the 20-30min drive. Catering options are also available.

I ordered a salad for pickup from this place earlier this summer, when I was traveling and needed a…read morehealthier dinner option. I selected one of their seasonal offerings as seen in the attached photo. The order was ready for me to carry out when I arrived; and I remember thinking that it tasted OK when I was back at my hotel room. I didn't think it was the greatest thing I've ever eaten; but I was also happy to be eating something that wasn't carb-heavy after all the other "on the go" snacks I'd had that particular day. Plus I was happy that I didn't need to muster up the energy to sit down in a restaurant just to enjoy a salad that evening. This was definitely a good option for me as a traveler who was passing through town, didn't want dinner from a Sheetz, and just wanted to enjoy a lighter dinner in my quiet hotel room.

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The food, atmosphere and service where excellent. I I can't wait to go back and explore the menu…read morefurther. Highly recommend Crave!

Incredible coffee and such a wide array of quality ingredients in each delicious dish!…read more This was my first visit and I was pleasantly pleased with the whole experience. The menu selections all sound incredible that it was difficult to choose. I wound up choosing the Mediterranean Omelette and was quite surprised by its massive size! It was so big that I was thankful for the available take home boxes. It could easily feed two people! (I didn't take food pictures because I was there for a work brunch.) The prices were very reasonable for what you get and the portions. The lack of 1 star was due to the lack of direction when you entered the store. All of us weren't sure if we were supposed to seat ourselves or wait to be seated. There was confusion if someone was supposed to take your order or you were supposed to order at the counter since all the tables were equipped with menus and staff were delivering food to tables. The seating was limited. I would not recommend it for larger parties of more than 5/6. It's more comfortable and accommodating to parties of 4 or less. Cute decor included paintings from local artists for purchase at reasonable prices. Clean and well maintained facilities. I'd definitely recommend and also plan to revisit in the future.

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All around solid place for food and drinks in berks county! Ask about the team system.... Only…read moredownfall is you don't get the employee discount!!! Kidding

Passing through town, we stopped for an early dinner. At 4:30 we expected the restaurant to be…read moreempty .... but NOOOOO. The place was jumping. We were happy they could seat us. My husband and I assessed Austin's differently. He ordered prime rib which he said was nothing short of perfect. Cooked medium rare as requested, tender, juicy -- he savored every bite. I scanned the menu. Nothing jumped out at me. (I generally don't gravitate to steakhouse-type restaurants.) I ordered a half rack of baby back ribs. My point of comparison is Longhorn's which offers more of a bang-for-a-buck, and in my opinion better tasting ribs. Not to say that Austin's aren't good. They are. Based on the popularity of Austin's, it's clear management knows what they're doing. But I think a small salad and baked potato should be available with the price of the entree -- not worth the extra $7 I was going to be charged. The salad is listed as 'field greens,' -- which it's not -- but reading the menu you'll see they mean iceberg and romaine. The salad was good, enhanced by their garlic ranch dressing. We washed down our meals with well-priced drinks: merlot ($8.90) and Blue Moon ($6.90), then splurged on dessert. Austin's flourless double chocolate brownie a la mode is very rich. One order for two adults is plenty. Austin's is aptly described as a family restaurant. A lot of kids. A lot of noise. Service is friendly and on-the-ball. While not my kind of restaurant, if prime rib is your thing -- this could be the place!

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Was so excited to return & see if little Greek spot w/ urban energy was still churning out great…read moredishes. Nope! Ordered same entrées; significant downgrades to food, service, & attitude. Souvlaki, FLAVORLESS. No char, smoke, depth. Tasted like you pan-fried a chicken breast then skewered it. Smaller & presented sloppier. (Compare the pics). Lamb Shank Yvetsi still tender, but for the love of God what happened to the orzo? Burned in my memory how flavorful it was (it had depth!) This time, like you dumped Hunts over pasta. Honey Baked Feta was fair, but nothing measurable. Saganaki had last time, actually way better & I regret not giving it a fairer shake. Telia Chips were standout of the evening. Light fry, tempura-like breading, creamy tzatziki. Sad, if fried zucchini is best part of the meal. Food disappointment aside. It was my birthday. Could've picked from a dozen places in Chester Co, but drove to Berks for you. Hostess, zero acknowledgement. Waitress, zero acknowledgement. Not angling for free desert or a song, just acknowledge me! NEVER have I told service persons (or a stranger on the street) it's my birthday & had them gloss right over it, purse their lips & walk away. My present, within 5 min of check drop was asked to evacuate the table. Heartbroken to learn of Willoughby's closing:-( Close this place too, obvious you're not in it.

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