BruerCreek Chick-fil-a will not for the sake of it fill up the cup of mac&cheese. The surrounding stores, crossroads Cary NC, Siz forks Rd Raleigh NC, pleasant Valley off hlet 70 raleigh ALL fill up their cups with mac&cheese until it touches the inside of the top but the Brier Creek restaurant won't do it!!! They gave my husband a free cup when he complained but wouldn't allow a review just complaint, being portion size. Still got a half empty or half full cup of mac&cheese today! You have to Complain that's the only way they customers will get a true proportion! I wanna add the photo, no option for that! read more

For the first time on record, I'm giving a 2 Star to Chick-fil-a. I've been here 3 times during my stay in Raleigh and had minimal issues the first two times. I guess third time is the charm? My first order was a business order for a large breakfast (they didn't include cups for the box of joe I ordered). The past two times were drive-thru. Today, on the third visit, drive thru was slow. It was semi-slow as well for my last visit. Typically, Chick-fil-a is the best at supply chain management when it comes to getting food quickly to customers. Ordinarily, I'd bump a star down and leave a 4/5. Today, not only was it slow but I got a little surprise in my tortilla for my breakfast wrap. I had eaten half of it and noticed before my next bite that a stringy thing was sticking out of the tortilla. I went to pull on it and it was lodged in there. Pulled harder to find a blonde hair. It seemed embedded in it. Listen, that could have been a tortilla wrap that had a hair baked into the bread but I felt sick to my stomach after and threw the rest away. I can only hope that ANYONE working in the kitchen there has a hair wrap ... and that I'm not sure of. I do know that once I find hair in my food anywhere, it's a hard stop on eating there. Sad to say, I won't be back to this location. Edit: Shame on me, I didn't even read the reviews until now. I'm not shocked. This is sad for a Chick-fil-a. read more

The Chick-fil-A on Falls of the Neuse Rd in the Falls Village shopping center is not as organized as other Chick-Fil-A's. The mobile order line, when you circle around, goes to a separate waiting area. The regular line, including those who ordered after a few of us in the mobile line, were served first. They waited until that line cleared to serve the mobile orders. The whole point of the App is to get priority. This location is difficult to get out of as the parking lot is not the easiest to navigate. It might work better if they just kept the mobile thru with the regular lane and everyone exited the same way. It is an accident in the making. read more

No military discount. According to Levi (cashier), who was very polite and kind, and one of the other workers... the owner does not allow military discount unless in uniform. Even with a valid ID. Has my id in hand and still nothing. One person orderes due to needing something for their blood sugar. The rest of us waited to go to a veteran friendly establishment. Will not return. The food was the normal warm and they allowed the person to get her substitution from the new fries which are just ok to Mac and cheese. read more

I have NEVER been to this location where I didn't have to wait in a parking space or wait until everyone behind me has been served in the mobile thru line. Every. Single. Time. In either the mobile thru or drive thru lines I'm instructed to pull over or park and wait at least 5 minutes for my order. My orders are not special orders yet I always have to wait so I refuse to go to this location any more. In addition to slow service, this location is incredibly difficult to get into and out of. Best to avoid this location. read more

Pros: Hot, fresh, quickly served food in a well-organized restaurant with the good service one expects from CFA. Cons: Chicken is consistently smaller in size and under breaded compared to other Raleigh locations. Parking lot traffic pattern is a confusing disaster that only gets worse the more they try to alter it. (This is partially the fault of the location, not the restaurant.) read more

I witnessed an elderly man who got in the wrong drive through lane at the Six Forks location beside Target. Even though the lanes merge they refused to take his order. It was in the middle of the afternoon and only a few cars in each lane. Poor treatment of customers and the particularly the elderly ones. read more

We are always happy at this Chick-fil-A! We usually order through the app ahead of arriving and our food is always ready and correct. The employees here are friendly and keep the tables clean. This spot is packed on the weekends with dine in folks and they do a good job keeping up. The drive-thru line also tends to move pretty quickly. They do have a small play area that my son loves using. The only downside is for dine in the parking situation is tight and chaotic here. read more

Chick-fil-A has THE best chicken nuggets and sandwiches anywhere! Their moist, juicy chicken is so filling and always satisfies. It's great for lunch, dinner, a snack while shopping, a quick pick-me-up - and their trays delight guests for parties. Try it with one of their wonderful fresh-squeezed lemonades. NEVER gotten bad service at a Chick-fil-A in any city or state. I wish their ownership was more tolerant and kind to the LGBTQ community, but I realize that'sca corporate thing and the staff is not responsible. Great food here read more

Waited 45 minutes for ice cream because an old ass man never brought it he was an employee and then I had to get up ask a diffrent employee to bring my ice cream horrible service read more

Chick-fil-A sandwich's are not anywhere near as good as they were. They are smaller and are being cooked different. Tasteless. What's happening read more

I was disappointed to find this Chick-fil-A doesn't give a senior discount like most others do. I missed the trays as well. No trays. The food is given to you in a bag even when you eat in. Also, the bathrooms weren't as clean as Chick-fil-A usually is. I will not be returning to this Chick-fil-A for the reasons listed. It feels low class. read more

Did not like my milkshake and would not give me a different flavor. Would only give me a fountain drink even though the drink was $4+. Not impressed with the service and accommodation. read more

I have been in line for more than 25 minutes and the food is not yet delivered. This is the second time I've experienced this with this particular site. read more

Normally I'd give Chick-fil-A 5 stars around the board. The service is normally great, and the food is exactly what you'd expect- it's chick fil a. However, my last experience here was nothing fantastic whatsoever. I've been coming to this specific location for at least 10 years of my life now. Normally, there's nothing to complain about, but I took my three little sisters in for a meal before a movie because they wanted some good ole Chick-Fil-A. First of all, they forgot like an entire meal. Lol, one of my sisters didn't even get her cool ranch wrap and no fries. Secondly, I ordered a nugget meal? And they gave me the smallest fry possible that was half filled. Literally the only reason I come to here is for the fries, so you could imagine how bad I felt seeing this container (see picture attached hehe)! Thirdly, I told them that they forgot like half our stuff and they were nice enough to bring the sandwich out, but then they still didn't bring the extra side of fries. Why are we being stingy with the potatoes? Let's share the wealth! More fries please! Anyways, I don't really care that much, I just care that the service and food is normally spectacular, and then we're hit with a bad experience like this. Oh well, I'm stuck in a vicious cycle. Ill be back to this chain surely, so it's not like this rating matters overall. read more

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Just to be clear, this review is for this Chik Fil A in particular! Tazas Grill is spectacular! We ended up here by chance because the nazi of an owner of the Falls of Neuse Chik fil a down the street wouldn't let us walk 15 feet to a table without masks on. Also, several of the chik fil a employees were not wearing masks. Why do you treat your patrons differently, Chris?? Let me be clear when I say that we are done with that mask game. The Chik fil a owner nazi will lose $80-$100 at least per week from us, and I hope more like minded people will stop giving him money as well. We will not patronize a business that requires masks. Period! My money will be spent elsewhere. My wife stumbled upon Tazas Grille and when we went to check it out, we found wonderful people running it. People like us. People that have common sense. Sam the owner will treat you like family from the moment you walk in. Sam's right hand man and his wife also were awesome! I had a lamb gyro with fries and hummus. It was seasoned perfectly! One of the best, if not the best gyro I've ever had. Please patronize businesses like Sam's. Make the businesses that are using cruel and unnecessary restrictions like this particular Chik fil a hurt financially. Stop giving them business. Make the stupidity stop. Thank you Sam and Tazas Grill! We will see you every week before or after our doctor's appointment and will bring the new baby soon! read more

At 1:12 today went by Chik-fil-A at 11730 Retail Dr Wake Forest, NC 27587. Serviced by Leesa register 59. I have attached receipt and it was correct. Order was 8 piece chicken nuggets meal with large SWEET TEA and 8 piece nugget with medium SWEET TEA . The last 2 times visiting this location service is horrible not to mention the amount of people in line just to give your orders to. People pulling employees away from taking orders to be runners leaving frustration on the part of those waiting. Today the drinks we got were Dr. PEPPER and UN-SWEET TEA. I have always had good things to say thought they had their act together but I won't be back anytime soon. read more

Chick-fil-A - ows a ticket for robin drive thru - Fast Food Near Me - Raleigh, North Carolina

By far my favorite fast food restaurant! The lemonade is amazing and the waffle fries and chicken nuggets are extraordinary! In certain Months they have mysteries Thursday, where get breakfast food for free each Thursday is something different. Cow Appreciation Day is our day to show our customer appreciation and honors our iconic Eat Mor Chikin® Cows. On this day, customers who visit any of our restaurants wearing something cow-like will receive a free entrée. Always get the calendar every year read more

Chick-fil-A - Fast Food Near Me - Raleigh, North Carolina

I've eaten at ChickfilA before, but I hadn't been to the Falls of Neuse location in a while... Their drive-thru experience was soooo smooth. Everything is geared towards accommodating the driver... like the expansive awnings that run along side of the building to keep you dry in the case of a rain shower. The payment and food delivery logistics are smooth and fast. I can't believe how quickly my order was processed. Y'all gotta check this one out! read more

Drive thru is always busy at this location but they get through it fast! Dining in experience was pretty good. Food quality and cleanliness seem to be above average. Staff are friendly and helpful. Who makes the best chikin??? You betcha its right here ! read more

BEST Chikfila in the area - hands down!!!! Super quick wait times + friendly and energetic employees and hot fast food!!!

didn't receive part of my order. Chick-fil-A won't help and door dash won't help make it right either. they both say I need to talk to the other read more

This is by far one of the best Chick-fil-A in Raleigh. Ever since they shut down and remodeled, dining here has been a breeze. They now have a double driver through, more parking, and an overall cleaner facility. About 6 months ago, this location was a nightmare to get in and out of due to the loacation, I'm so happy they upgraded. This is my new favorite Raleigh location for sure! Oh... did I mention, I got a kids meal?! LMAO! read more

Chick-fil-A - Fast Food Near Me - Raleigh, North Carolina

Not very happy with service. None of my orders were correct and they were pretty simple. Clearly the cashier wasn't paying attention. I'm surprise that I didn't get the super star service I normally get at other chick fila. I will keep going to the one off Six Forks road. This has been a frustrating visit read more

Very unpleasant experience today. At pickup window was told they had to cook new fries as they had ran out so I had to pull into a parking spot to wait. Waited almost 10 minutes and then when I got fries they were only partially filled. After waiting 10 minutes you should have made sure there was the correct amount and given me a coupon for a free something for my time. I'm on my lunch hour and a 10 minute wait for unhappiness just isn't right. See photo of fries. read more

Chick-fil-A - Where are all the fries? Rip off. - Fast Food Near Me - Raleigh, North Carolina

Chic-Fil-a is pretty consistent no matter where you are. For a busy Monday morning around 8 AM, you can expect any Chic-Fil-a to be busy, this one was no exception. While there was a line in the drive-thru, I was able to get through it quickly. The employee on the speaker was pleasant (aren't they always?!) & as soon as I got to the window, my coffee & food were ready. The chicken, egg & cheese bagel is always a win. Everything was perfect, temperature & taste. My coffee was piping hot, so much so, that it took a while for me to even drink it. No complaints here, just a note. :) Easy in & out onto Falls Neuse, with ample amount of parking. read more

I went to this restaurant and went in to order and they wouldn't take my order. They said I could order online or drive thru. Unacceptable!! I don't order anything online and I never use drive thru. I want to go inside and see what I might order and if in the mood I may want to eat there. I've tried this food chain and wasn't impressed. I was going to try again but they where not taking orders at counter so I left. Don't see why people like this restaurant. I don't recommend chick fill a. read more

I've been going to this chick-fil-a for almost an entire decade. They have never gotten my order wrong a single time, and the employees are always super nice and the efficiency and speed of the place is incredible. I always try to make a stop at least once every week because the service makes me want to come back. At this point I would consider myself a fan of this restaurant!! read more

Phenomenal customer service. Offered to take trash and refill my drink immeidately when I finished in the dining area. Great service.

Great customer service, fresh brewed tea, clean restaurant. Love their nuggets are barely breaded. Food hot and fresh. Fruit cup fresh seasonal. Waffle fries are great when hot and crispy. Always a line inside or out, so food turnover must be good. Fast quick service regardless. Can see why they are at the top of the quick service ratings. read more

I can always count on a friendly, courteous and organized group of people that make quality food and go above and beyond. Great job to this team! read more

Chick-fil-A - Food so good it won't make it home! Thanks for the great work Chick-fil-A :) - Fast Food Near Me - Raleigh, North Carolina

My name is Roseann, and two weeks ago I came back into the drive-thru to redeem my free sandwich, the new one, because the last time I ordered it, I had no pimento cheese. So I used the reward Chris Latta gave me, hoping it'll be better this time. I was telling this black worker there I think they're name was Curtis if I remember, and he helped me so much, even with my mask on because I do chemo, and can't get around diseases or viruses. I ordered it again, no pimento cheese again, so I went back around to talk with curtis about it, and he told me he'll give me a side of pimento cheese, which he did after he sent me around. I came back in his lane for the third time so we could look at it together and make sure it was enough, and it was finally enough of pimento cheese on the side. I was thanking him so much because he really did save me a trip all the way back home. I don't know what's with that bastard Chris Latta and his portion size, but it gotta change! read more

The Falls Village location is excessively slow. They are the only CFA that it is slower to get your food when ordering on the mobile app (for drive thru pickup) as compared to ordering in drive thru. Tuesday 9/19/23 - I order on the mobile app - 1 kids nuggets and fries with fountain drink and 12 count nuggets and fries with fountain drink. I let the restaurant know I arrive in the App. I then wait a little for the drive thru folks to handle the people ahead of me, and I confirm with them I am here. I get my receipt at 7:27 in my email. I am 4th car in line in drive thru. I pull to the right because they have 2 lanes. I finally get my food at 7:40. 13 minutes waiting for nuggets and fries? At least 3 cars that were behind me received their food first. The guy at the drive thru didn't even walk over to ask my name, after the 3rd car pulled away I hollered at him my name. I have a choice to come here or go home and cook. Tonight it would have been quicker to cook my family a meal at home. Last time I come here. I am done with this slow inconsiderate lack of service location. read more

Took way too long to bring out my order. No one knew what they were doing. My advice, go to another Chick-fil-A where they actually know what they're doing!! read more

Please get someone to work the drive thru that actually knows what they are doing!!!! Young girl this morning was more worried about a name for the order than the actual order. It's a single lane drive thru.... I gave a 'name' since I haddd to give one and she gave a smart response..... I drove off. read more

This Chick-fil-A, like the others is always on point. They are very consistent with the overall Chick-fil-A brand. The employees are courteous, the food is hot, what more can you ask for? read more

I'm always amazed at the amazing customer service the staff have especially when they are working the drive thru outside in the elements. The food is consistent you know if you order the same sandwich tomorrow it will taste the same. The customer service is consistently good, no matter what. Every business can learn from this business model. read more

Bam. Five stars for a fast food establishment is quite unheard of. It's clean, it's delicious, it makes my one year old happy, and the staff is SUPER friendly. I love the southern charm North Carolina folks have to offer. They even walked my tray out to the table because I had my hands full with my little one. It's tucked away on Falls of Neuse rd. You have to turn at the Hunting Ridge Road light to get to the entrance. read more

They always remind me to use my chicfila app at this location which I usually don't remember to pull out until it's too late. I love them!!! Best staff ever. read more

Great experience here in large part due to Amber! She was working the dining room, keeping it clean, assisting guests (including us!) with their orders, and refilling drinks. It's not often that I review fast food places for their dine-in experience, but this one was top notch! Thanks to Amber and the rest of the team. read more