[921] 6/15/2019 We stopped at this Chick Fil A on the way back from the Philadelphia Premium Outlet Plenty of parking as it's next to Costco. They have an indoor playground for the kiddos The staff is very friendly and talked to us while we are to make sure we were ok The line moves quick as the restaurant is perfectly run. We enjoyed our food and visit. We will definitely be back. read more

Chick-fil-A - Chicken Shop Near Me - Pottstown, Pennsylvania

See all

I walked in on 1/31/26 at approximately 3:09 pm. Bathrooms disgusting! Told older short haired lady who was cleaning some tables. Afterward walked up to counter to place order and there were approximately 5 young workers behind counter talking extremely loud and I finally said "gosh, it is really loud in here!". Needless to say they all piped down and a guy took my order. Ordered the 8 ct nuggets meal. Opened the box to literally find three extremely small nuggets of the 8 of which I should have NEVER been charged for 8 given what I received. Really disappointed!!! read more

Chick-fil-A - Proof I was here! - Chicken Shop Near Me - Pottstown, Pennsylvania

Don't waste the time of others to bring them in for an interview and tell them 13 mins in that it isn't going to work. The availability was discussed on the phone screening. If it was an issue, why bother to bring them in?? All about learning rejection. But that was a complete waste of everyone's time. read more

Always love going there. I have been frequently using this location. I e never had an issue with orders mixed up or missing . Employees are so friendly read more

I Love going to chick-fil-a especially this one because it is close.Although these past few times they have been Messing up my orders for example, I ordered a regular chicken sandwich and they gave me spicy. This time they forgot my chicken sandwich entirely, even after they double checked the order.This caused me to drive back not once,but twice leaving my other food at home to get cold. read more

Fast efficient and have never had an issue with my food. I just wish the parking lot was a little bit bigger

The workers at the window always say "My pleasure" and kindness goes a long way! I can always count the taste and great service at Chick Fil-A read more

Love Chick-fil-A!! Good chicken, fresh salads, hot waffle fries. Always polite and accommodating. A well trained staff with fast service. Plus, download the App for rewards! Win, win, win!!! read more

Perfect as usual but what made this experience different was DREW working the Drive Thru window! Drew is a whole entire vibe that made us excited to order food we've had a dozen times! Grateful to encounter a nice spirit especially during the holiday season! read more

Excellent service, great food and atmosphere! The management is SUPER helpful and accommodating and always welcoming!

i ordered a drink medium fries and a cookie on the mobile app and the closed indoor takeout so i got in the 30 minute drive thru like only to not be given my fries. the literal one thing i wanted and as soon as i noticed the line was twice the size so i gave up and went home sobbing. EDIT! I sent à complaint to costumer service and someone from this store did make it up to me with a voucher so i am very appreciative and they response from customer service is amazing. read more

They forgot 3 fries in our family of 7 so our father had to go back and get those 3 fries.

This was a great date with the wife! To start the line was so long at this chick-fil-A! So I was a little disappointed however they were so efficient!!! They had people outside taking orders and that made it so fast. It was crazy and all the employees were Nice and pleasant! Made my experience amazing!!! Thank you guys!!! I'll surely be back because nothing else it open lol. read more

My family came here for take out. We were so pleased with how friendly and kind the staff were. We went through drive thru and submitted out order and paid a cashier that was outside away from the food to keep things more sanitary and received our order at the window. It was a smooth, pleasant experience. read more

Too bad their food is usually good. This location can't get an order right to save their lives. And instead of apologizing for their error, they laugh and look at you like you're the stupid one. I hope the owner / operator is aware - get it together and hire better. read more

I ordered tonight and she handed me one bag at first and said have a good night, I told her there should be more and then she went back and got my other order, not a big deal, got home and my sand-witch didn't have the cheese I ordered or pickles just the bun and chicken. Fail. read more

Ordered about 20 mins before close, something I hate to do but service was amazing!! Employees were very respectful and nice. They also threw in a free gift card for me as well, I will definitely be coming back to this location! Thank you guys. read more

This is the best fastfood in the country. If you are a regular at Chic you will be pleasantly surprised by the new interior look and spacing. This is a company that is slowly expanding and learning as they grow. This restaurant will do extremely high volume and was designed as such. Bravo in solving congestion around the counters. The food is outstanding and so was the great training the new staff received. Keep it up Chic you have never once disappointed this very loyal family. read more

Chick-fil-A - Great new location & look - Chicken Shop Near Me - Pottstown, Pennsylvania

you can't really go wrong with Chick-fil-A! there were lots of people since it is a saturday but the line went by fairly fast(ordered in store). never been thru their drive through but seeing how the cars were coming in and out it seems not as bad as the pervious reviews. my favorite drink of theirs is the half lemonade and half iced tea drink, basically the best of both worlds. for the sandwiches I always go with the original chicken deluxe and it's always wonderful. read more

Chick-fil-A - chicken deluxe sandwich - Chicken Shop Near Me - Pottstown, Pennsylvania

No matter what chick fila im at its a win ha. It's all good never had a bad experience. read more

Chick-fil-A - Chicken Shop Near Me - Pottstown, Pennsylvania

Might be the slowest Chick-fil-a I've been to. Drive thru takes a while, probably due to a poor design.

I'll keep it short - THIS LOCATION IS BRUTAL! Something has happened at this location. Last 3 visits in a row and they have forgotten something from our order. Forced to drive back to pick up missing item. No sorry - they just stare at you. They just don't care anymore. NEVER AGAIN! read more

Located off of 422 exit for Sanatoga next to Costco, not hard to find. They have fast and friendly service. The dining room are always clean and service is away on point! They have a kids play area that is always nice and clean. read more

I've been a member of this community for years, and almost every single time I go they mess up my order. I usually pick a spicy chicken sandwich with fries, and they still manage to mess it up. I would never think it was possible to mess up an order so many times. The food tastes great when they get your order right or if they're in a good mood. More than most times my order is wrong and I'm greeted with an attitude. read more

This is Chick-Fil-A's newest location in the area next to Costco and the Philadelphia Premium Outlet mall. This restaurant layout is a little different than others in the area and I actually prefer it. The left side of the store is where you place your order and then in the middle potion of the store is a community table along with the condiment station and you can hang out near the table to wait for your food. The right side of the store is dedicated to seating and a small play area for the younger ones. You can also just sit down after placing your order and they will deliver your order to your table. Another new thing at this location is what they seem to call "table markers". It looks like one of those plastic popcorn containers, but it's where they put your packets of sauces in and then you can stash your other condiments in while heading to the table. It's a nice little touch! As always, food is delicious. Another great Chick-Fil-A location!! read more

See all

Staff just stares at you and doesn't ask if you are being helped. Not that busy yet I waited over 10 minutes for my order of a meal and shake. read more

Almost a half hour from entering drive thru until service. Got home and sandwiches didn't have the extra pickles I asked for and no mayo packets that I asked for. Really going downhill lately. These mistakes are becoming commonplace. read more

This was worse than mediocre. How far have we come in terms of technology? You guys can see the exact order that comes in, you make the food, and you give the customer the food they ordered. I could let a wrong order slide once... but twice? No. I can not and will not stand for this treachery. Chik-Fil-A is supposed to be serving great chicken with an even better service. My girl and I are severely dissatisfied, disappointed, and frankly let down. You guys should be ashamed. read more

I'm usually very happy with this location but lately it's not been good. I've noticed that they constantly run out of dipping cheese sauce so it started off wrong right away. I ordered and even though there were only 2 cars in line ahead of me it took about 12-15 min to get my food. Part of my order was a large fry but it was filled only half way with cold rubbery unsalted fries. The grilled chicken nuggets had loads of black stuff in them that ruined the flavor. CLEAN THE GRILL with a wire brush! They Didn't seem as though they were recently cooked. The window server asked me if I had ordered lemonade. I said yes. She returned with my bag and said goodbye until I had to tell her she had not given me my large lemonade she had JUST asked me about. ITS right on the screen and NO cars behind me so it's the ONLY order. Then I drove away and reached into the bag for a straw but nope, wasn't there. drink a lemonade with no lid while driving because had to take it off because of no straw. For $22 I expect it to be right EVERY TIME. I hope they READ this review and fix these issues. Fries cost you about .3¢. WHY NOT FILL THE LARGE TILL ITS FULL. fries should be going right from the vat to the box, to the car within a minute, not sitting under a heating light for 10 minutes. Nuggets should be served within the proper storage time and NOT COOKED Until black. Re-train and stop getting complacent or your reputation will be gone. Easily fixed if doing the job correctly as I'm sure your directions SPECIFY procedurally. Cutting corners is obviously the issue. It's not too much to ask when you don't even have an open dining room to deal with. Get it right. read more

Just way too much time for drive-thru. It's awful after this amount of time in this situation. I feel bad but if u can't get through the drive thru in a HALF hour something is wrong. read more

20 Nov 2018***** As fast food goes, this is as good as it gets. Arriving around 11am, we both had spicy chicken deluxe sandwiches which were nicely cooked, balanced with lettuce and tomato and some pepper jack cheese. The establishment was very clean as were the bathrooms. The bathrooms also had the plus of having paper towels to dry ones hands. The young lady who took our order was polite. She answered our questions with knowledge, clear diction, a good cadence and was friendly. When we are in this neck of the woods and have a hankering for fast food, this will be the place to go. A good price to value. read more

Customer service here is severely lacking. Lines are way too long and they can not/will not make accommodations for food allergies/preferences. Manger on duty is rude and disrespectful as well as the owner of this franchise. He called to address the concerns I had and not ONCE was there an I'm sorry you had this experience instead he told me to go elsewhere for my food. That sounds like a GREAT business practice! read more

Not impressed at all. The first thing I noticed upon entering was that all trash cans were filled to the top and pouring out of the can. We then went to find a table to sit at and all the table were dirty. We had to ask for our table to be cleaned. I've been going to other locations for years, not once have I ever seen the trash over flowing and the tables so dirty. Also at all other locations workers walk around asking if you need a refill on your drink or if they can take your trash, but not at this location. There is also no mouth wash in the bathroom at this location as I've seen at all others. I know the drink refilling, mouth wash, and people assisting with trash may seem small but I guess I was just use to it since that's how it's been all these years at other locations! I'll drive the extra 4 minutes and stick to the Royersford location. read more

Great food with fast and friendly service! This is a great location right next to Costco and the Philadelphia Premium Outlets. We have never had a bad meal or experience at Chick-fil-A. Such a great option to your typical greasy fast food! read more

Chick-fil-A - Delicious! - Chicken Shop Near Me - Pottstown, Pennsylvania

Just for how they are treating their worker alone they deserve zero stars. They are having their workers stand outside in 90 degree weather standing 2 feet away from the car during a pandemic. Tell me how that makes sense? The girls taking my order looked like they were going to pass out read more

Used to be my favorite fast food restaurant ever, and the staff was absolutely wonderful. Then the manager got fired, and everyone was furious so they left, and the restaurant turned horrible. I wait 45 minutes everytime, the new manager got rid of curbside pickup, and they always forget something. read more

lady in the llama shirt smiled very nicely. reminds me of buddy the elf. such a sweetheart.

We live in the area and where very happy when this location opened. We have been frequent customers here and the one in Royersford which is operated by the same person. However my son and I ate there today and I was a little disappointed. I went up to the side to get a refill before we left and at least 5 employees walked past and ignored me. I've never had this happen before I wound up leaving without my drink but felt compelled to let you know about my experience. Usually they are on point today not so much. read more

Chic Fila A is by far the best establishment in the world. The way Chic Fila A has transformed fast food for the better can never be diminished. I would rather go hear than many Zagat rated restaurants. Keep up the great work! read more

Best go to restaurant in the area. Any chance I get to go out to eat, Chick-fil-A is my #1 option. Best chicken sandwich I've ever eaten, and fries are spectacular as well. Free refills are great too and the price isn't too high for a second meal. read more