The service at this location is terrible! The lady who took our order in the drive through did not speak English well. We placed our entire order and then she could not figure out how to charge us. She told us to pull up to the window to pay. We waited in line and when we pulled up they did not have our order. We had to pull into a parking spot in the front to wait. The food was good and fresh. the only reason for the low rating is because of the bad service. read more

Grabbed some food for The family and about half way eating these nuggets I found this sh$&!! ! How does this happen!! read more

See all

I went through the drive through and this lady was just rude and totally just unhappy and unprofessional.

Ordered a Chick Fil A Deluxe sandwich and the bun was hard & crunchy for some reason. The sandwich looked extra small, not like the usual. The Lettuce was brown & wilted. It was pretty gross I couldn't even finish my meal. Hopefully they were just having a bad day. read more

I was really disappointed with the West University location. They are usually pretty good, but today was awful! My tenders tasted like leftovers, and my salad had a few pieces of chicken on it plus the lettuce was wilted. Chick-fil-A is over-priced as it is! Presentation is everything and today was not the day!! read more

Yikes! Service was great but I did find a hair in my drink. Do you guys not use hairnets? read more

Chick-fil-A - Hair in my drink. - Fast Food Near Me - Odessa, Texas

I know it's over priced food, but I like the chicken tenders. Unfortunately, I went through the drive through and didn't look at my order until I got home. Pitiful portions. Just enough to make my 7 year old happy. Wont be going back there. Waste of my money today read more

Chick-fil-A - Chicken tenders are scraps from the wings I guess - Fast Food Near Me - Odessa, Texas

See all

im really not happy with the west university chick fil a ,i keep coming to the same chick fil a they always get my order wrong ,they didn't even get me one sauce i asked for, today wasn't the best day i wish I had gotten the food I wanted,and they should get better employees. read more

Great customer service and fast at getting orders out. We love coming to chick-fil-a.

Cheyenne was very rude when asked if there was ketchup in the bag ,her response was there should be When I said to her there was no ketchup and reminded her what she implied. She simply replied back very rude saying it wasn't her fault. she to work on her attitude and customer service. read more

They stayed open later than they were supposed to and served us with a smile! Great service read more

I normally LOVE their grilled chicken nuggets, one of the only fast food items I can eat on my diet. I don't know what they've done lately but seems like they are always tough and grisly now, was never like that before. Don't know what's changed, but change it back! read more

0 stars!!!! Worst customer service. The worst experience I've ever had at a chick fil a! Got charged back by the drive thru get to the window girl is saying it was a certain amount and I needed to pay and I told her we had already paid and she goes well it didn't go through charges me again turn out I got charged twice my order was wrong i told the girl she brings out the wrong drink AGAIN! i show her how I was charged twice she takes a pic goes inside and I'm still waiting been waiting 30 min. The worst never going back!!! read more

Never thought I'd be petty enough to write a review for a fast food place, but here I am in hopes someone in charge sees this. Not only did they forget half of my order, they placed a half open container of sauce in the bag. Not sure how you don't notice it's half open unless it was on purpose. As I got my food/sauce out of the bag, it immediately spilled. Again, don't know how it managed to not spill prior unless someone delicately placed it in there on purpose. Went inside to retrieve the rest of my order, and mentioned to the manager (grey shirt, shorter guy) about the sauce. He proceeds to whisper to the kids whom I can only assume put the sauce in the bag, and they look at me and begin to laugh. I'm still trying to keep my cool as I was already having a bad lunch, see my only other review, as the manager returns and gives me my food without a word. Never once been to a Chick-fil-A where I felt so disrespected Food was alright, but this seems like the kind of place that employs the kind of kids who will spit in your food. read more

Will not return. Not to mention, I emailed the owner as instructed by the supervisor on shift after I called to let her know the product was bad, and the owner never responded. Poor food and poor customer service from the owner from the restaurant. read more

See all

Got food poisoning from mold on our sandwich. Manager was rude and all we wanted was a new sandwich. Called corporate office to tell them and they did nothing about it. Still love Chick-fil-A but will never go back to this location again. And still waiting for the call back they said they would give us and my refund... read more

Chick-fil-A - Mold on our bun... - Fast Food Near Me - Odessa, Texas

worse service I have ever received at Chick-fil-A! messed up on my name so that messed up my whole order literally waited 25 min for our food only to recieve cold fries and cold nuggets! we ordered large drinks and received medium Dr Peppers which we didnt even order we ordered sweet teas! read more

Food is always good - service spectacular- for fast food, they show they care - come here at least once per month

I did not like the customer service at the drive thru :( not very cfa like. Be better please

Food is great but this location is slow. First chick fa lay location I EVER been too that I have to wait and pull over. I had a breakfast order. One number and I have to wait read more

Usually good and fast but today outside workers taking orders had masks pulled down around neck rather than on face

Really neat location. Food's always good. Not the cleanest CFA location I've been to: the drive thru can be dreadfully slow sometimes as well. read more

There was a long line which I'm not mad about because all of the team members were doing a great job . What I didn't like is the fact that they were struggling to get the long to go fast and instead of helping the team members out about 4 managers were standing around laughing and talking . read more

Shouldn't of even be one star. This is the second time we come thru drive thru and they don't give us straws. We ordered macaroni no fork. The drinks were flat. Went back made us wait for the manager which wasn't our request and manager didn't seem apologetic at all. Still had to wait to get new drinks and cutlery. Then we were stuck with drinks that were no good because she didn't bother to take them back. Check your order before driving off. read more

Cold fries,cold chicken sandwich, and the person that brought my food spilled a lot of my drink. Not a fan at all!

It's chick fil a so you definitely have high hopes but it seems that this location just doesn't care about the quality of there food which is strange but also we got ice cream but got no spoons and asked for sauce which we never got it seems like they rush to much instead of making sure everyone has everything they need ...now my sandwich I got the chicken breast was undercooked like come on !!! It was very stringy and wasn't cooked fully the breading wasn't even cooked you could tell I don't know I just think they need to focus on quality read more

I came to town to visit family after being away in the military for two years. Made an order in the drive thru and the order was missing two breakfast sandwiches. I called once I got to my hotel and the Manager (Kim) said they couldn't replace my breakfast sandwiches until next week because they stopped serving breakfast. She offered to replace my breakfast sandwiches with two chicken sandwiches and two fries (as an apology). I arrived and the manager attempted to give me one sandwich and one fry to replace the two sandwiches I ordered. When I reminded her of our conversation, she gave me the second sandwich and threw the fries in the trash. She tossed the bag up on the counter and walked off rudely without saying anything else. I would not recommend ever stopping at this establishment to anyone. read more

The quality of the food is sub-standard for the Chick-fil-A brand. Tiny, wizened chicken fingers instead of juicy, fresh chicken strips; lukewarm, floppy waffle fries; and bad service make this a place that survives because it has a critical location in a small town - by the mall and university. This Chick-fil-A is more like a McDonald's: cheap, mediocre, and lacking in food value. read more

I have never experienced such abysmal service from a franchise that has so much respect behind its name. From not having our order taken for 10 minutes while the employees talked and laughed in the background, to our food being wrong and subpar. We will never be back to this location. read more

Probably the worst CFA location I have visited. Full trash cans all over the restaurant. Dirty play and sitting areas. Nothing was stocked in the condiment areas. Definitely won't be visiting this one again. read more

I sat and waited inside an empty restaurant for a good 15 minutes after ordering my food. I was tied up working but had realized I hadn't even received my food yet. I proceeded to get up, go ask where my food was and they said they were wrapping it up. Food came out, no condiments, had to ask for condiments that typically come with the order. The response was very rude and unprofessional. I don't think I'll be coming back to this particular Chick-Fil-A. I almost wish I knew someone who worked for Chick-Fil-A to make a surprise visit to this place. I think it would easily be shut down based on the service alone. I wouldn't come here if you are in any particular hurry....find somewhere else to dine. read more

Several times my order has been screwed up. When raining, you should double bag the food items. Slow service.

This location continues to disappoint. They lost my business this morning because they seem to be unable to take a simple drive through order. I think I will just have to ban them for life. read more

Honestly I love the food here but the service is soooo SLOW. Every time I go usually there's nobody there and it's still SLOW. And i usually am not in a hurry but the ones that are they probably have an earful to say about their service and how terribly slow they are. read more

Love this new location. The building is really cool and new,friendly staff, And food is always great!