By far the best quilty chicken in Odessa, perfect layout on entree .. amazing atmosphere.uzaltion was harmonic with the employees working together to pastefully and gracefully getting food out to customers.. followed all high standards and expectations and some for dinning out.. diffently rose the bar to competeras .last but not least very impressive work by the young but direct GM ... Jeremiah...very professional and corporate built. .Awesome place. read more

All the workers were high it took them 20 minutes to take our order and 40 more minutes just for them to tell us there is a 20 minute wait on food. While all of that they were on their phone doing nothing. read more

The older lady at the window, possibly the manager... Some days she's in a good mood and others not so. You're going to wait for about 5 mins to have your order took at the drive thru. Very stingy with the amount of seasoning and condiments. Lucky if you do have your tenders seasoned. Ruse sometimes . Good luck! read more

Absolutely horrible. Ordered on the app at 5:30 said it would be ready by 6. Arrived a little after 6 was told they just received my order and it would be a few mins. At 6:15 asked about the order and they said they just dropped the fish on the order and it would be a few mins. At 6:20 asked again and the same person I had been talking to, told me they never received my order. Showed them the confirmation and at 6:30 asked about my order and was again told they just dropped my fish. At 6:45 asked again and was told it wasn't ready, was kinda upset at this point and the manager said the order had been bagged and sitting on the counter the entire time. Guess the employee couldn't figure out my 3 letter name, on the receipt. Oh the order was still wrong and after sitting an hour extremely cold and stale. 0/5 stars would not recommend this painful experience. read more

First time here, it will be our last time here too... I ordered chicken tenders, fries and a roll, all were cold. My husband wanted chicken wings but thankfully they didn't have any so he ordered a 3 piece catfish combo, fish was fried when ordered so it was hot but his fries and roll were cold. Did you know that cold fries are really chewy? Anyways, don't waste your money here. read more

Golden Chick - the interior of a restaurant - Fast Food Near Me - Odessa, Texas

Worst chicken place I've been to. First, instead of giving me what I ordered and paid for I got no chicken or green beans! Instead I got 2 containers of gravy 2 rolls instead of the four I paid for and no green beans. When I got home and called the restaurant the woman working the window informed me to get the rest of my order I'd have to drive 45 minutes back to the restaurant and show my receipt to get my order. When I was able to go back this is what I received instead of the breast I should have gotten in my order. When I asked to speak to a manager I was informed she only speaks Spanish. Horrible customer service! read more

Golden Chick - the inside of a paper bag - Fast Food Near Me - Odessa, Texas

I can only speak about the wicked wings and fries which are the only things i order. Fries always come good but multiple locations send plain unseasoned wings without the spicy lotta zing seasoning which is what we want and why we order. The orders were correct at first and now we get either plan unseasoned wings or packets of seasoning if we ate lucky. read more

I only have one thing I think, NO I KNOW the franchise owner or the Golden Chicken home office had better do is have his employees realize really fast and that is that without those people they give less than EXCELLENT SERVICE to pay their salaries and they need to be trained better or FIRED. Because without customers the business will CLOSE so the OWNER won't need ANY EMPLOYEES AT ALL. Personally, I believe that they have the BEST chicken and rolls in the state. BUT ABOUT 90% OF THEIR EMPLOYEES NEED TO BE TRAINED OR FIRED, THEY ARE CAUSING LESS THAN 5 STARS. ATTITUDE AND FOOD PREPARATION! Ken P. Odessa read more

1st time here did not mess my order up or nothing it was spicy to y'all for real be tweaking

The new restaurant on 42nd and Dixie. Is terrible. The service is bad and the food was cold and greasy. The wait was 30 minutes with only 2 cars ahead of us. It was our second try. First try we ended up just leaving. Terrible read more

When I went to this location today, not a single employee was wearing their mask correctly. They were all wearing it like a chin strap. We are in the middle of a global pandemic and they don't seem to care. I did not feel safe eating my food or even taking a drink from my cup. I did not even feel safe to go back there for a refund. I just threw my food into the garbage. I will not be returning to this location until they step up their health standards. read more

And once again ripped off by Golden Chicken. Second time. Will not be a third time. Ordered and paid for a 5 piece catfish plate and got a 3 piece and half a cup of mashed potatoes. Price not worth what you get. Can get same plate down the street cheaper and better product. Lesson learned. Never again. read more

I did not get anything I asked for order was mishandled .. asked for condiment's . To no avail waited in parking lot 22 mins

Amazing service and juicy chicken! My wife and I stopped in here after hearing good things and we were not disappointed. Everything we tried was fantastic (and we ended up trying all 3 types of chicken). The roast chicken was some of the best we ever had and the chicken fingers are the best in the area. Drinks come with coupons for free yeast rolls which are also one of the best parts of the meal. To top it all off, there's soft serve that's absolutely delicious. We will definitely come back and try to resist coming everyday. It's that good. read more

42 and Dixie is horrible, waited 30 mins in drive thru, didn't get what I ordered, golden chick not worth the time are trouble.

I give it a star was the chicken strips were the only that was warm everything else was cold. We couldn't enjoy our sides due to them being cold. I'm from out of town and this was a horrible experience. read more

We went through the drive through. We waited at the speaker for an extended period of time without even someone saying, "We will be with you in a minute ". We finally got to place our order and they are out of catfish. The drive-thru person was not rude, but wasn't very friendly either. Not the best experience, but not the worst that we've had. read more

I gave it two stars because the tea and rolls were good. Other than that chicken was warm and you get a spoonful of gravy. Their "spicy" chicken is regular chicken strips they sprinkle with seasoned salt. Save your money and go to Chicken Express or Popeyes! read more

This was my first time ever going to a golden chicken. The lady taking the order was a smart aleck when my mother was ordering. The lady wanted to know what side and drink we wanted. My mother already has a hard enough time ordering due to her stutter, so when ordering, my mother was ordering in the way that would be easiest. So she said we wanted the 4 piece tender meal, ranch, and before my mom had the chance to say she wanted an unsweetened tea. My mom got a smart aleck answer of "you want ranch to drink?" Not only when we got to the window we did not receive ranch but when asked we were given vinaigrette. It shouldn't be that hard to get ranch. Normally I would not have gotten this upset over ranch, but the customer service made me upset enough that I will not be going back to this location again. read more