Service has been asssss. The curbside wait time slower than the actual drive thru. They used ti be reliant.

To whom it may concern, I would like to express my disappointment regarding one of the worst experiences I've had at a fast food restaurant. While going through the drive-thru, I encountered an employee named Melanie who was extremely rude and unprofessional. When I politely asked to change my order because I had changed my mind, she refused to accommodate the request, stating it was already input into the system. I attempted to remain respectful and asked how I could resolve the issue, but her attitude remained dismissive and disrespectful throughout the interaction. I understand that mistakes and misunderstandings happen, but the way customers are treated makes all the difference. I left feeling upset and disrespected, which is not something I've ever expected from your establishment. I hope this feedback is taken seriously and used as an opportunity to improve customer service and train staff on handling situations with more courtesy and professionalism read more

Some of the best service is at this local CFA. Fast, fresh food even though it's a high traffic location.

Had a bad experience while taking a group of students for lunch during a trip. Two items were missing from the order. An employee checked and confirmed, but the manager refused to accept items were missing. Students were happy to enjoy their meal, so I gave up mine of course to ensure they ate. I did not have time to order due to the long line and because we were on a tight schedule . An employee cleaning tables did apologize and said hopefully we see you again. read more

What kind I say about this chick fil a They are so friendly So helpful The food is delicious I wish my first girlfriend would have treated me like this But no she had to have it her way like Burger King. read more

Chick-fil-A - Fast Food Near Me - Mission, Texas

Zero stars ! Me and my family have been going to this location for many years and as of yesterday there has been no incidents of any kind . It's sad to say that me and my family have become very sick so sick severely we have checked in to the childrens hospital for our one year old baby . We woke up at 3 am myself and our daughters to vomiting and dirheha. We know for a fact it was the milkshakes we ordered from your location because we have not gone out to eat anywhere else nor any restaurant or any place that serves food or drinks ! You people need to inspect your kitchen or at the very least the milkshake machines ! How dare you serve my family something that will make us sick ! Everyone beware of this place ! This has been the single most disgusting food incident I have ever had in my life I'm probably lucky to be alive right now ! Run away the other direction and stay away from this place ! You do not want to become sick of whatever bacteria or outbreak is occurring here ! In read more

Chick-fil-A - Sandwich - Fast Food Near Me - Mission, Texas

Chick fil a is LIFE! Their spicy chicken sandwich with extra pickles, waffle fries & chick fil a sauce yummy!!!! I always receive my order fresh & hot I like how they come by my table and take my trash and give me any refills if I need any. Overall Chick fil a is bomb! read more

I know every Chick fil a gives amazing customer service, but I love coming here every weekend they're so nice and respectful they always get my order right and quick! All smiles and great enthusiasm. read more

Chick-fil-A - ows a hand holding a sandwich - Fast Food Near Me - Mission, Texas

I typically visit during lunch hours and food is great, but... Problem 1 - Why must you force the line to block traffic and why make it so difficult to leave the pick up window? Wouldn't it be so much simpler to have the line go to the East into the parking lot? Problem 2 - Why must I have to roll my window down and talk to 3-4 people just to place my order? This is counter productive and somewhat annoying, especially given our current situation with social distancing... Seems a little common sense and organization would go a long way to make the customer experience better here... read more

Was there with 2 friends I ordered a salad and wanted condiments with my salad manager Vanessa told me she could not give them to me cause it was more then one I told her to sell them to me she said she could not ,​so I said then I don't want it.worse is she then turned and laughed and said something to another employee while we were making our way out of the restaurant drove to the one on 10 th street and had no problem getting what I wanted it's sad and I feel the owners need to know I had never had a problem like that at any other Chick-fil-A read more

The only chick fil a in the valley with bad service for sure, from employees to management, food is great but the service i will rather go to McDonalds than this location i was not acknowledged when i came in i was standing for more than 5m in front of registers and no one said a word, managers where present, a tall dark skin ball head manager just there chatting with the girls, i had to say i needed help they all look at each other and then started helping me i made the comment about service and got negative results from manager giving me bad attitude, i will rather drive to 10th st to get my chick fil a!! read more

Very clean, great service and of course great food. I dont get tire of eating chicken strips, Had the deluxe sandwich don't know why i waited so long read more

This chick fila chicken sandwiches doesn't as taste good as other ones I had in other cities. Chicken were thin and warm appeared it had been precooked for awhile.. If this was my first time having Chick fila, don't think I would ever go again.. read more

Did not want to post this but lately this place has been bad. Don't know what's going on but today 6/3/19 we went to get food. Long lines ( normally not an issue ) but they took long then they gave us our drinks the girl took our payment and said " have a good night" she turned around and started talking to another employee after getting her attention we told her we were missing our food we only got our drinks then we were told to pull to the side and wait for our order. After 5 minutes of waiting we got our food. Went home and was missing an order. I never check chick fil a because they always get it right. Common on I had never questioned them. But I should had because this same thing happened last week. Sucks because I think I spend my check at chick fil a eating and now this. read more

Great food, great employees, great service! We go at least once a week. They have weekly family activities. Added bonus it's the free WiFi.

This Chick-fil-A disappoints mainly because the staff is super slow-paced and doesn't seem to care much about hurrying even during their busiest hours. read more

Great breakfast and lunch spot. Got to love those chicken sandwiches. As fast food goes this one is one of the more pricer fast food chains but you get what you pay for. You cant go wrong at Chick-fil-a, only on sundays because they are closed. read more

Sad that they offer a discount for Mission PD but not to an Active Duty military member, just my opinion and the staff was rude from the start. read more

The customer service was amazing. Their staff go around pretty much waiting tables. I've never really seen this done at a fast food place before. read more

Me and my kids love to come to this place. Always clean and the food has the greatest taste, above all the rest of the fast foods that we have here read more

Shift manager Cesar (name that was in my receipt, didn't pay attention to name tag) absolutely worthless. Slow, got my order wrong, gossiping instead of having a sense of urgency. Definitely not indicative of the norm I've experienced at chick fil a. read more

No trays? How do you not have trays? It isn't even busy. What are the trays doing? I usually love the service at Chic-fil-A but this location is lacking. No comparison to McAllen North 10th. Sloppy. Customer service needs work. read more

This is a wonderful place to go with ur fam or friends to eat drink and be happy love the nuggets and lemonade

Today June 3, 2019 at 1:34 pm my dad was treated extremely badly by a manager in the franchise #1837 in Mission, TX. My dad and I ordered a simple sandwich through the Drive Thru and payed with a gift card that had about $2.67. Of course we knew that was not enough to pay the total, but the employee taking orders charged our gift card with his iPad and told us we would be charged the difference with the lady handing the receipts up front. Once we payed the difference and got our receipt my dad noticed they had charged everything to our card instead of splitting it between the gift card and my own card. Realizing this my dad parked, got out of the car, and went to talk to the manager that was outside with the lady handing the receipts. The manager then proceeded to act in a rude way, even implying that my dad was accusing him of stealing. The manager's name was Fabian Gonzalez and did not behave in an appropriate manner. All we wanted was for them to charge us accordingly (how their employee said we would be charged) but instead we left with a distasteful experience with a manager of a company that is supposed to be the greatest food service franchise; otherwise well known for their great customer service. read more

The service at this place is above all! This place should be the standard for American service. The food is always fresh and priced very reasonable. read more

I was there today 6/20/19 . I ordered a breakfast bowl. When i got to my work place i checked and there was no egg in there . I called the manager, her name is Venessa. She was nice telling me sorry and offer me a free meal. I went back to get the bowl fixed, i gave them back the messed up bowl , the girl, one of their employee threw it in the trash in front of me . I told her to fix the bowl but then she said we dont have breakfast menu anymore but it only 10mins after 10h30. I was like no fix the bowl please, then she said we ran out of eggs. That was a lie. I got so pissed off. Then the manager came and said to me , it's ok, we will fix it for you . Please wait 10 minutes. The manager cool me down. She was nice , I'm not saying anything bad about the manager, they are nice but their employees not . They are loosing customers because of their employees attitude, lying to the customers which not acceptable. I'm giving you guys 1 star for bad services. This is not the first time that you guys mess up the order with me. I normally don't do this but today i have to . If you see my review , please fix your employees attitude and stop lying to your clients. Remember i am your regular customer, i go there most of the time. Please get this fix or else you will loose all the customers. I've been told that you guy really bad with service so get it fix please. Tell your employees not to lie to customers. Don't be like we have no egg and then the manager came out fix it . Wow, no eggs really ! I could go on all day long like this. I'm gonna stop right here. Pleae fix your services. read more

Great food. Great service. Plenty of staff ready to assist with a smile. Always clean whether busy or slow.

This is one of the best chick fil as in the valley! The staff is always courteous, the place is always clean, and the food is great. Even when they are extremely busy they bring the food order to you and in a timely manner. read more

This location was very busy but they tried to get my order to me as quickly as possible. The restaurant was very clean and I always appreciate the great customer service. read more