The service here is great! It's my first time to this location and the place is packed! I ordered and got my drinks, took my number to a table and my order made it there right when I sat down! There is a gentleman checking on guests, offering refills and cleaning tables as needed. Plus they have a nice playroom. Wonderful ambiance. Update, 10 minutes later, they are passing out sample chicken sliders!! This place is awesome!! read more

Chick-fil-A - Play room! - Fast Food Near Me - Mishawaka, Indiana

This Chick-fil-a is the least efficient and worst one I've ever been to. And I've lived in six different States and traveled through more. I've been in the drive thru for 30+ minutes and still am not up to pickup window. Ordering ahead on the App doesn't help anything. read more

Asked and payed for a 12 count grilled nugget and two things of sauce. Received an 8 count.

The club was hoping around lunch time here. Both dine in and drive thru was crazy long. I ordered a SW grilled chicken salad with a side of fries. I had to wait a little bit for my order since I asked for no cheese. The salad is my go to at chick fil always a salad choice. My husband redeemed a spicy chicken sandwich reward from the app. They didn't have a scanner for the QR code so it took a minute for the cashier to figure out how to get it to work. Overall solid food but takes a little while longer during prime time. read more

Drive thru is always super busy but it doesn't matter. You get your food hot and fresh in 5-7 min. Staff is super helpful and nice. best chicken sandwich ever! read more

Chick-fil-A - ows a piece of paper with a sticker on it - Fast Food Near Me - Mishawaka, Indiana

Service was beyond slow! Took 30 minutes after placing drive through order! Just a salad and fry!!! Then was brought only my salad in my "vip waiting spot". Craziness!!! Lots of people just standing around. Drive thru only 3 cars deep past speaker and parking lot half full. read more

Unbelievable! There's a piece of broken glass in my cup of soup. It was pretty big. I'm sure there are still other pieces in their soup. Be careful! read more

One of my go-to spots to do some laptop work for a few hours. Food comes fast and warm. Even with it being 12:30, i was able to find a table. read more

Service is good, although slow (they deliver to your seat- but so does every fast-food place we've been to in Indiana - like Culver's and McDonald's). Hard to find a table (I found one, cleaned it up and put napkins and dressing on the table, left the table for less than a minutes, and some kid pounced into my seat. Did the kid think they put out napkins on the table for his family?) Lots of kids. One of the staff said it was Spring Break. Well, they broke us. The chicken is all they serve, and it isn't any better, or as good as KFC. Not going there - or any Chick-fil-A again. read more

I will never eat at another Chick Fil A restaurant. First of all I found a long strand of blonde hair in my sandwich.

No one was there to refill drinks and we waited for 10 minutes. We thought about asking but no one was around the employees were not as nice as usual and seemed to be under staffed. read more

Really bad service at this chick-fil-a restaurant. I was in line last night in the drive thru at approximately 8:58pm and the people in front is us were ordering and taking longer than usual when we reached the drive thru speaker she told us we're weren't at the speaker at 9pm so she couldn't take our order. We waited in line behind 4 other cars. When we finally got to the window about 5 Chick-fil-A employee we're congregating by the window like they were having a party. We wanted to speak to the manager & wanted to tell her about our experience in the drive thru. She had problems hearing us and just said "I don't know what to tell you sir, but we close at 9pm" and she close the drive thru window , SO RUDE! Behind us was a line of cars that were pretty upset as well! This Chick-fil-A needs to work on their communication skills and general customer service skills. They should also have someone outside at the last car around closing time to let other customers know not to get in line if they are closing soon. PLEASE IMPLEMENT SOMETHING! So others won't waste their time in an inescapable drive thru line. I didn't even hear "My pleasure" once during my visit! RUDE read more

Was looking for a dinner and thankfully found Chick-fil-A and with 10 minutes to spare before they closed. With Covid-19, only the drive-thru was open and thankfully only few cars where in front of me. I got my usual spicy chicken combo and added 6 pcs nugget. I was in and out under 10 minutes. The spicy chicken sandwich always hits the spot, thank you for working through this pandemic!! read more

Stopped in the drive through to grab dinner for the family. Ordered my food, the person taking the order read it back incorrectly, I corrected her on what she missed, she said ok...and then never corrected the order. Got home and was obviously missing food. So my family got to enjoy their chicken sandwiches, nuggets, and fries...while I had homemade chx salad and potato chips. Toofar to drive back in the snowy conditions to get what I ordered in the first place. At least they didn't charge me for the missing food. Listen to your customers and do a better job. read more

Nothing but good things to say; I'm very impressed! Chick fil a is always incredible, but today they really outdid themselves. I pulled up to the drive thru line at 12:26 (on a Friday) with dozens of cars ahead of me and that's not even including the mobile order customers. They had a friendly employee directing traffic and kindly made sure we were in the right spot (drive thru or mobile pickup). From the time I pulled up to the time I got my food was only 12 minutes!!!! (12:38). The food was hot, fresh, and delicious! The thing that really stood out to me was that my order was 100% correct down to the sauce and silverware. I don't know how many times I've waited 40+ minutes in a Taco Bell line with just 5 cars only to get my food with none of the sauce I asked for, no napkins, etc. Nothing to say but impressive :) read more

Chick-fil-A - Line wrapped around corner upon arrival - Fast Food Near Me - Mishawaka, Indiana

See all

Service was bad as we were stuck in the drive through line for 35 minutes, once we got to the order screen it was very hard to understand the young man taking our order because there was a lot of noise going on in the background. Sandwich and fries were cold and my sandwich had a hair in it so suffice to say we will not be back. read more

I use to work here. I do not recommend working here or buying from here. Here is why! The pay is appealing but that comes at a cost. I am currently serving as an Army reservist and going to college to commission as an officer. With that being said and chic Fila's patriotic environment I thought I was stepping into a comfortable environment. I was completely wrong. I stepped into an environment of immature teenage leaders. I stepped into an environment full of leaders that were chosen based off of friendship status and not leadership. I busted my butt working here for a year and the only compliments I've ever gotten were from customers. I've worked so hard infact when I would choose to take a breather I would be told I'm wasting time literally from a manager who has no credit ability and walks around making sure no one is watching them slack off. I tried to climb the ladder of leadership myself and after being blown off a few times the final conclusion they had for me was that I am "too military". I see that perspective but it was blown way out of proportion simply as I would confront slackers and of course they over powered me in numbers. They don't care for effort they only care for your slavery. I worked with multiple people who were struggling in life and all the managers could do was work them to death and not take any constructive criticism. If you are looking for a job where you can mess around work here but if you are looking to climb the ladder and make a career DO NOT WORK HERE. \ From a customer perspective I can absolutely see the truth in these reviews that talk about requests or complaints not being taken and ignored. When I worked there they only payed attention to about 50 percent of complaints and 50 % were purposely ignored by the leads. They make fun of you behind your back I promise you. They only serve because they have to. they have no joy in it. Food is overpriced but what is really distasteful is the food they throw out. We had homeless people on the street one time and at the end of the night I asked to give the homeless some food. FRESH FOOD. They leads said nope and every night they throw out fresh food. I don't care what the factors are in throwing it out. It was 100% fresh food and they saved time in inventory and money books by just throwing it out. Im so glad I left I have more money in my pocket I'm more happy and God getting me out of there opened so many more opportunities. God bless read more

As busy as they always are, the employees always manage to maintain excellent customer service. The last few times I visited, I had the same person wait on me each time (Rhylie), and this time I made a point to let her know how awesome her customer service was. I had to wait a few minutes for my food, so I had the opportunity to see her interact with other customers. My food was good, per usual. Thanks for always going above and beyond. That is why your customers continue to come back. read more

I recently used used this location for a large catering order that I picked up. Mgr on duty RON lied directly to my face on numerous occasions. RON was very rude and u could tell he was cocky and customers did not come first with RON. If you are thinking of using this location for catering, think twice. Use the other Mishawaka location instead. Maybe RON needs to goto customer service training. read more

Recently renovated! Their upgraded double drive thru will probably not really cut down on wait time by much, but it's still worth it. The inside has been beautifully updated, but, of course, the exceptional service always remains. read more

Chick-fil-A - Renovated interior looks nice! - Fast Food Near Me - Mishawaka, Indiana

So SOOO pissed I ordered what I thought was gonna be a delicious lunch after a long morning of work. BUT when I got my food it was cold and there were no sauces. Chick-fil-a isn't even good without the sauce and they forgot the most important part of the meal. So sad my whole day has been darkened through this. read more

Fast food that is actually delicious and fast. An anomaly in the restaurant world. The haters are going to hate Chick-fil-a 'cause a hater has to hate. But this place is great. read more

Chick-fil-A - Chick-fil-A lobby - Fast Food Near Me - Mishawaka, Indiana

This Chick Fil as was absolute trash! Bruh we have been in line for the ONLINE PICKUP which is supposed to be the quick option for 1 hour!!! Bruh what is this you should be ashamed cmon man do better. The other chick fil a's in Tennessee are 100000x better NO CAP! read more

Tristan took my order. Very impatient. Didn't do his job by making the frosted lemonades... he was asked multiple times by his coworkers to help but he refused. The only person who was remotely helpful was Sandra. She needs a raise. She was extremely polite (unlike Tristan) and aided me with sauces and advocated for me with getting my frosted drinks from the reluctant Tristan. Worst Chickfila experience I have ever had. I love Chickfila and will continue to go. I know workers like Tristan do not constitute the values of the common Chickfila worker. read more

We have eaten at Chick- fil-A quite a bit over the years, they are clean...the play area is nice for kids, there some healthier options available. This location has the same quality food you expect from Chick-fil-A, however the service is a bit sketch. I have been here several time and had my order wrong, the drive thru seems to also get more attention than the restaurant itself. This place is always busy though, and seems to have a higher level of chaos than the location on the south side. read more

Come on the cashier taking my order should no what a Vegan is. I specifically said no meat, no cheese and no egg. My first salad came out with bacon. The second salad came out with cheese. I wonder what the third salad will be. My third salad had no salad dressing. Why don't you all pay attention when you take the orders. I'll place all future orders for a salad at culvers. It took over 30 minutes to get my salad which is unacceptable. read more

Service is like none other. It's like going to your favorite high end restaurant and getting a great waiter. This is the same experience only with fast food. They have set the bar so high with both food quality and service, the other chains can only look up and chase. Keep up the great work Chik-fil-a ! read more

See all

Great place. Solid customer service. Still frustrated though with them when they took no action after an employee stole my pullover I accidentally left. I was back in 10 minutes and it mysteriously disappeared with other customers pointing out which employee grabbed it. So eat all the delicious chicken but don't let go of your valuables. read more

If you place a mobile order, make sure you say you're there at least 10 minutes prior to arrival. When I place a mobile order, I expect to walk in, grab my food and go. I shouldn't have to walk in and wait 20 minutes for them to prepare my order, that's not how mobile orders are supoose to work. Also seems like service tends to be slow any time after breakfast. Speaking of breakfast, don't order the breakfast burritos, unless you enjoy them cold. read more

My dad went to chick fil a and got us dinner. They forgot 3 fries, and this was NOT the first time they messed up our order. They cannot get it right! If anyone from chick fil a is reading this, make sure you get the order right next time. read more

Probably one of the worst ran Chick-fill-A locations I've ever experienced. Dirty, slow service, food sub par. Never been to one this bad.

Fries were cold when I got them and Dr Pepper was very flat other then that my chicken sandwich was great !

Created my food and meal before I ever even got in line. Sounds great in theory, but not when the line is 30-45 minutes of a wait. Called to try and cancel my order and the guy didn't even ask who I was. It's a lunch rush, but the quality standards for CFA are always higher than their competitors. As a former CFA manager this restaurant needs to seriously consider what they intend to do for future rushes. read more

They have this "new normal" down to an art form!! If you're a usual Chick-fil-A patron, this shouldn't be a surprise. I have visited some other stores that have been struggling with efficiently delivering the curbside carry out and drive thru. This store is full of rock stars!! Thank you for the food, smiles (the eyes show it even with a mask on), and service!! read more

For fast food, this is a great place. The chicken taste good and appears to be actual breasts and tenders. We have always had friendly service and the food has always come out quickly. The cows out on the street telling us we need to eat more Chikin were right on. read more

Service has really gone downhill. The place is turning into McDonald's. Slow and unpleasant. Must not be able to get good help or management doesn't care anymore. read more

I have ordered Chic fil A catering twice. Both times the orders were incorrectly delivered, and there was no effort to make it right. Seems kind of ridiculous. They didn't even offer a discount. I had to throw a lot of it away because items weren't delivered when they were supposed to and there was no one to eat the food. As a someone running a business, if a guest was spending over $1,000 in one day for catering or anything for that matter, I'd do everything I could to keep that business. I'll continue to order for myself through the drive thru. They are nice, fast and friendly, but the catering services are not up to par. read more

Maybe it's because they were so busy, but my trip was very disappointing. Three not hot scrawny chicken tenders and I don't understand how I got a lot of cold bits of cold chewy waffle fries. They need to take a trip to Georgia, Truett Cathy would've never approve of this. read more

locked the doors right as we were about to open them which was rude no we're all hungry

My husband and I are avid chik fil a fans, but since moving to the area, this location is 0 for 2. Chik Fil A has never been a "make sure to check your order" type place because I can't remember ever having had an issue at any location. But the first time we came here they forgot our straws (for 3 drinks) and most of our sauces. How do you forget the sauce when you specifically ask what kind of sauce we want? The second time, today, they forgot an entire sandwich. We got to combo meals, the ticket was correct, but they forgot my husband's sandwich and only gave him fries and a drink. We love chik fil a, and this type of service is not the standard for any store we've ever been to. This location needs to step it up ASAP. read more