I am here at least once a week. Whether it's the no question ask refills on my sun joy or the joke of the day while placing my order in the drive thru, this location always is filled with pleasant people and delicious food. read more

Just got home, opened up my bag to see that my chicken sandwich had NO chicken on it. I called the store to notify them of the issue and was not able to get a hold of anyone, but was just tossed around by the automated system of corporate. RIDICULOUS! read more

we just picked up 1 grilled chicken sandwich and 1 breaded deluxe-no sauce on either one, lettuce on deluxe edges were all brown, breaded was overcooked and the grilled was just dry. What has happened to this place? The girl taking the order had to go over it twice and it was still wrong and not up to their standard. Wendy's chicken sandwich is much better and fresher tasting for 6.19 read more

DONT GET I ordered a milkshake from a guy named David and it tasted weird , it was vanilla even though I asked for strawberry. - Aspen read more

Five cars behind me got there food before us this is insane and annoying we did order much we ordered two chicken sandwiches and 2 kids meals this takes way too long thank you read more

I just came through the drive thru here in mentor and this is most definitely the worst experience I've had at a chick-fil-a. I ordered about $60 worth of food for my family to have it come out soggy, cold and with plastic in it. We ordered the Market Salad and there was a soggy straw and wrapper inside the salad which is so gross. My sister couldn't even eat the salad. The soda was all flat and we ordered 3 cheese sauces to get none in our bags. This is super frustrating and upsetting because I spent a good amount to be met with garbage. I will not be coming back here and will be making sure my family doesn't either. Be better. read more

Chick-fil-A - ows the driver's menu - Fast Food Near Me - Mentor, Ohio

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Food is good no question, but waiting in line for 30-40 min for a chicken sandwich? I'll never understand. We all know it's so good but it's fast food that's micro slow it a little pricey but not at all out of whack I just can't wait that long for a sandwich there is an arbys across the street I order eat it and leave before my friend even has food at " chick filet " guess it's a time in money thing and it's a chicken sandwich not Kobe beef read more

This place has No organization & the are so lost its not funny. I'd stay away from ordering any catering. They don't answer the phone & it's a nightmare to make a simple time change for a pickup. Horrible customer service. Stay away until they get their act together. read more

What a great location. Fast service and everyone is so friendly. Chicken Deluxe was fresh and tasty. Waffle fries served hot. I love that they bring you the food rather than lingering around with everyone waiting at the counter. Everyone seems happy to work here. read more

Gooble gobble I like chicken! Gobble gobbler gobble gobbler gobble gooble gobble gooble gooble goofy goofy goofy goober yeah! Gggggghhhhhhhhhhhhhj AHHHHHHHHHHGGGHHHH read more

Came through drive thru this morning. Usually go to chick fil a in Willoughby but was in the area this morning so stopped here at this location. Bottom biscuits hard as a rock. Seriously. Couldn't even eat the sandwich. Can't hear the person on the speaker (talking so softly). Order was messed up so had to wait for the order to be corrected. Waste of time and money(since I couldn't eat the food I paid for). Running 2 lanes. Don't understand why you run 2 lanes but can't keep up with 1? I know it's hard to find help but unfortunately this was a poor experience. read more

The lesson here is look at your chicken before you eat it. Ate at this location three days ago. Last couple times I have been here the spicy chicken plank was rubbery and upon inspection was pink inside. Well, this time I figured there's no way the nuggets would be undercooked right? Wrong. Just now recovering from food poisoning. Got a stomach ache about 3 hours after eating. Did not have dinner. Spent the overnight sick as a dog. Finally feeling back to myself two days later. Couldn't have been anything else. Done with this place for good. Sorry, but when you make me sick you run out if chances. read more

Best of the best! In both did and service! Thanks for opening your dining room back up! And for the having the Frosted Lemonade available in diet! read more

I am always amazed at how friendly and inviting the workers here are. Today a guy named Josh took our order and he was the happiest person I have met in a long time. Thank you as you made my day. It's no wonder there are always long lines here due to the great service. Keep it up gang! read more

How is a chicken place out of chicken at 7 on a Saturday. Keep in mind you ONLY sell chicken. Made a 20 min drive out here for my son that has an allergy to the dinner we had and get here to be greated with no chicken. Piss poor location read more

This specific chick-fil-a has redone their drive through only its 4 times as bad. You'll wait for 30 minutes to get a mediocre chicken sandwich. Better off going elsewhere. Don't even try the curbside - takes 6 times as long. read more

I went through earlier this morning. Two girls on the window. Both of them scrolling through their phones and then going and bagging food. I'm a manager at a different business and would be very disappointed if any of my employees ever did that especially in front of a customer. read more

This place has no respect for people of color. They were very disrespectful to me and my family. On top of that they were not wearing masks and didn't not give us any sauce. read more

This is a review for the stand-alone restaurant on Mentor Ave. This is the only fast-food place where I never have any issues. The staff are polite, they always get my order correct and everything is always hot and fresh. My favorites are the fried chicken sandwich with extra pickles, waffle fries and a half lemonade/half unsweetened iced tea. Recently discovered their vanilla milkshake and frozen lemonade and am impressed with those as well. Last summer they had a delicious watermelon mint lemonade that was amazing, hope that returns. I used to go to the one in the Great Lakes mall as a kid and never thought it was that special, it's only after I moved away and didn't have it for 10-15 years and then rediscovered it years later that I realized it's one of the best fast-food choices out there. Chick-fil-A consistently has good food and friendly/efficient service that I rarely find at other places. Their chicken is always so plump, juicy and...moist, yes, I said moist. It's moist and it's delicious! read more

This location should be the example for all other Chick-Fil-A restaurants. The service is fantastic. They have a sense of urgency and are extremely polite. A couple months back, my mom was getting food for my family when my grandfather was in the hospital. She had to pull forward and wait for her food. The employee came out with her food, complimentary cookies for her wait, and the sweetest note saying how they hope my grandfather recovers quickly. How sweet is that?? They really do go above and beyond. Always saying, "My pleasure" with a smile on their faces. The other locations could learn a thing or two from this place. Oh, and the food is always delicious here as well. Beyond 5 stars. read more

Ok chicken place in not really a fan but the food is good. And the staff is extra friendly.

Dinning room was dirty, almost every table was sticky and not cleaned. What happened with Chick Fil a. Next time drive through only

How can you not love chick fila - not like - there's no liking here...I mean LOVE! Every single employee is so ridiculously friendly, nice and honestly (not fake) helpful. They must either take really good care of their employees or somehow find a way to still get good people that want to be nice to strangers as we are supposed to...maybe it's both and my faith in humanity is restored! And chicken - spicy chicken sandwich - craveable! Sweet tea - let's main line that into our blood stream. Lemonade - yes please - even the diet. Nuggets - by the trays - we do it a lot! And you know what it's all perfect. Each restaurant has community stuff and events separate to just them...so wonderful! I'm in - I'm all sweet tea'd up. read more

I come here often because I work close to this location. Ever since the staff has changed my wait time has too. Every time I come here both drive thru and Inside, after I order I expect to wait 10-15 minutes for my food. Orders never wrong and never has been but the wait time to get my food is ridiclous to what it used to be. Still love chick fil a but this is what reviews are for, so things can be adjusted. read more

We waited inside for 10 minutes. We were told by three different people someone will be with us soon. No one ever waited on us. We went across the street and ate at Arby's. I realize the drive thru is busy but if you're not going to wait on people inside lock the door! read more

Could not recommend a better place to get fast food that tastes good and is inexpensive. Always good service and very nice workers. I'll always go here for a quick snack or meals with my friends. All of their food are delicious and served quickly and fresh. read more

Oh my gosh! Have to give it to you guys! Did great! The girl handing out the food was running her little butt off! Thank you so much for working so hard during this time! read more

Saturday September 21 - 10:30 in the morning - 20 minute in the drive thru still not to the window - no exaggeration!!!!

So...usually I like this location but today could have been better. I ordered my lunch through the online app. I get only a 1/2 hr. for lunch. The app clearly stated that I had chosen the mobile express. I clicked the "I'm Here" button on my phone to let them know that I had arrived (just like it said to). It stated that I should wait in the car and an associate would come out with my food and call my name. So I waited in my car. No one came. Also I saw signs outside in the parking lot that said follow blue cones for mobile express. The blue cones lead to a dead end. I waited there. Nothing. I tried calling the store 13 times! ( I know...excessive...I was irritated) No one would answer the phone. I just wanted to ask if there was somewhere I needed to wait that I didn't know about. About half way through this mess I thought...well...I should have just gone in and asked but there were no more parking spots left. I got into the drive thru line and flagged a girl down and asked her. She helped me and was nice about it but her manager was very rude. She must have thought that I couldn't hear her because she rudely said "Tell her that next time she can't just sit in her car. She needs to get off her a** and come in". Not cool manager. You're supposed to be more professional than your staff. Instead your staff was more professional than you. tsk tsk. read more

I have a shameless love for Chick-fil-A soley based on the fact that their chicken is amazing. I hate fast food but I legit love this place. And don't get me started on the oreo milkshakes.... read more

I have to say that besides the deliciousness of their chicken, their customer service is the reason I keep coming back. I love the fact that when I take my children there, I can place my order and sit down, and they will bring it out to me. They also have someone walking around re-filling drinks, which is again a plus when you have a little one in a high chair. There is also someone always walking around cleaning, which again is a plus. There is nothing worse then sitting down to a table with sticky spots. The play ground is always clean, I just wish parents would keep a better eye on their children while they are in there. Since it is all enclosed parents send their kids in there and pay no attention. Other than lazy parents, I do not have anything bad to say about this location. read more

I stopped for some chicken strips yesterday afternoon. This chain seems to have the best. This mall location is not up to par with the ones in the hoods. They were over cooked and dry and very small. I was ripped off. I don't like to complain so I just don't recommend and probably will not eat there again. Whoever put the food in the box should have know they were no good. You could tell by looking at them. I need to work on assertiveness or bring my wife as she would have unloaded on them. read more

Lost track of time and walked in at 9:59 on the dot (I know, I'm a terrible person). They had already started mopping and I'm now walking all over their just-cleaned floor that someone would have to mop again. To make matters worse, I used a freebie and didn't even spend a dime! Most places seem to lock up before closing so not only were they still open but everyone was still overly polite as usual. Due to everything mentioned above, I was half-expecting to get the runt of the family as far as sandwiches go but I received a regular-sized (if not even a bit on the large side), warm chicken sandwich; and let me tell you, it was straight-up delicious. Thanks, Chick-fil-a... side note: chick-fil-a sauce is incredible. read more

Sienna tripped outside and hurt her knee ! It was bleeding the staff made her a bag of ice and brought her a bandaid. I know this place is fast food but they are always attentive to the needs of the guests. They have multiple healthy options for your kids as well as adults. They also offered to fill up our drinks and brought mints and towel wipes to the table. read more

Love this place. Such friendly people. Amazing customer service. They never mess up an order. They even went above and beyond and brought nuggets and sauce to our work at CVS on 4th of July saying Thank you for working the holiday. I can't say enough great things about this place and the people who work here. Always such an amazing pleasure to go. Keep up the good work!!!! read more

Who cares what the CEO thinks , this place has great chicken sandwiches that's what matters and they seem to be a family company . Remember Eat more chicken read more

Love this place!!! Go Jesus!!! There food is great and the people that work there are great people! They one time gave me a free meal just because they wanted too!! read more

Nice place to grab a quick bite. I got the spicy chicken sandwich, wasn't spicy at all. But the chicken was really good. Typical fast food

The specific Chick-fil-A on Mentor Ave is the only one I've had problems with. This Chick-fil-A is no "fast" food, your sitting there for over 30 min. just to get your food. The people who are handing out the food are messing around the whole time and putting their heads in the bags in the bags of food, was very displeased when I saw that. I will say there was a young girl named Sophia who was taking orders and she was super nice she asked specifically about everything, if you wanted whip cream and cherry, and the sizes of Mac n cheese (which they normally never do) and was just super nice over all and she should get recognized. Something Sophia told me was that they couldn't do light ice anymore because "it would be to time consuming" so the owner wouldn't let them do it anymore no hate to Sophia she was just doing what she was told to but there, the owner is at fault. If you had common sense you would know light ice would actually take less time. But anyway, the point is I think they need to get a new system running for everything or something because obviously what they are doing now isn't working. (Still giving two stars because Sophia was nice when ordering and the food is still good) read more

This is the best Chick-fil-A in my opinion (closely followed by Willoughby) the food is always great and I've never had them mess up an order. The service is the best part, everyone that works here is super accommodating and nice. read more