I paid delivery to get a CHICKENLESS spicy chicken sandwich. I even paid EXTRA FOR BACON,LETTUCE and TOMATO . I call the store and get the "I'm sorry" from the manager. Spent $38 dollars for meals and delivery for 2 people including tip. Only to get NO DINNER FOR MYSELF BECAUSE SOME NITWIT COULDN'T MAKE A DAMN SANDWICH. I can't even blame the uber guy, this is entirely on THE STORE. NOT EVERYONE DRIVES SO THEY USE DELIVERY SERVICES. This store has gone down considerably. This isn't the first time Ive had a problem with them. But it will be my last. Find a different location to go to. This one sucks. read more

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I decided to dine in today. Service was friendly and fast and their dining room was clean. Order: Chicken minis with extra honey butter and a yogurt parfait. The honey butter is food crack, it's soo good it's addicting! read more

One of the best chick fil an experiences I've ever had and that's saying something because most have great service. Made a huge catering order and they were super helpful manager was great and workers were super respectful and a pleasure to be around. read more

Chick-fil-A does everything right! This time I showed up for breakfast and got Some bacon eggs and cheese biscuits meals with hash browns. I have to be honest the food is fresh and the service was absolutely excellent. Chick- fil - A is next level for breakfast,lunch and dinner. This restaurant is five minutes from where I live. Wow! Am I Blessed or what! For everyone who reads these words I'm ask God to give you a supernatural Blessing! Get Ready! Boom! read more

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I go to a fair number of Chick-fil-A restaurants and Miz Jennifer who took my order and made my drink was exceptional in her kindness and genuine hospitality. Employees like Jennifer make Chick-Fil-A in general and this location in particular stand out!!! Give Jennifer a raise. read more

Manger charged me for breakfast i didn't get and still didn't refund me DONT GO TO THIS CFA THEY ARE RUDE AS CAN BE read more

DO NOT GO HERE!!!! got here at 10:00AM to sit on a line till 10:31 to be told i can not order breakfasts anymore then continues to open up the second line so 5 cars cut infront of me who have been waiting half the time when im just trying to leave i didn't even order food at this point and im stuck in the drive thu for another 15 minutes complete waste of 45 minutes of my life you guys are terrible!!!! read more

Food was cold. I didn't get a straw and I didn't get my sauces. Y'all can do better. I've been here plenty of times and never had any issues. Y'all need to make sure y'all are training people, right? read more

I swear this store cannot get an order right to save there lives. I put in I want 4 ketchups, 2 ranches and 2 BBQ sauces. I get a bunch of polynesian sauce I never asked for and no ranch at all? It's a mobile order, how do you mess it up? My sandwiches are sometimes cold as well. read more

The food is okay but the service here is ALWAYS terrible. Be prepared to sit in the drive thru for at least 20 minutes if you try to come here. I recommend driving up the road to the other location. read more

Went to Chick-fil-A in Matthews after receiving a reward in the Chick-fil-A App. I saw incredible pictures of the new pimento chicken sandwich. It looked delicious so I ordered two sandwiches in the restaurant. The service was very good and the guy at the counter helped me scan my app the right way. I received the order quickly and was looking forward to the new sandwiches. Unfortunately, it turned out to be an awful experience. The sandwiches I received look terrible and nothing like the delicious pictures that are advertised. The sandwiches are served with substantially less pimento cheese and the pickles/jalapeños were hardly noticeable. Honestly, looking at my picture, you can't tell there is any cheese on the chicken sandwich without digging in. I didn't eat it. I feel this was very disappointing and somewhat of a scam. You can't advertise a sandwich looking like that and serve something completely different. I lost the reward on this and had to purchase another meal. Please see my attached picture of the advertisement vs what they serve. It's ridiculous. read more

Chick-fil-A - Spicy chicken sandwich and YES its spicy hot! - Fast Food Near Me - Matthews, North Carolina

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Chick fil a-there has to be a better way. I have seen these multiple line/order from the iPad employee on the road and it doesn't seem to work anywhere! I continue to see people order, not know what they want, take forever and then air even more Time searching for their method of payment. I'm not sure this new method is better than the old fashioned order from the big menu, pay at next window and grab your food at next. Whatever it is, this is not working. The line seems never ending...I hope the food will be worth the wait. read more

Chicken fil a biscuit looks like a smashed nugget id hope they fix this. Next til ill order the minis read more

Chick-fil-A - Chicken biscuit. Its all biscuit. - Fast Food Near Me - Matthews, North Carolina

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I understand that some places have bad days, Chick-fil-A included. It just seems like this place needs a ground up staff restructure. I had ordered a "10-count chicken mini"and a "large tea" in the drive thru. When I pulled up to the window the person who took my order must've mistaken what I had said for a "sausage egg and cheese biscuit" because that's what the blonde chick at the window told me I had ordered. I told her that the order she quoted was wrong repaid. What really bothered me about this encounter was that they made me pull foreword to the waiting spot for backorders where I waited for 30 minutes. I actually counted 30 minutes for a 10 count mini and a tea. I ended up flagging down an associate bringing out an order for somebody who wasn't even in line when I had originally pulled up to the window. The associate was kind and simply asked what I had ordered and emerged a few minutes later with my order. A few weeks later I had the same 10 count mini order and a large tea. I pulled up to the window, same blond chick told me that I had ordered a 4 count, I corrected her and repaid for the order. I waited in the curb spot for about 5 minutes and I received my order. Now a day ago I had ordered the same 10 count mini, a tea, a coffee, and a bacon egg cheese biscuit. I pull up to the window and the blond chick tells me that they're cooking biscuits, and it'll be 8 minutes. I tell her that I can wait, but she insists that I put it on a bun or an english muffin. I said "english muffin" twice, and she spins around while saying "ok so you want it on a bun", moments later the bag is thrusted into my car window. I then accepted that there was really no point in wasting anymore time with this establishment. I go home and gave my little brother his bacon egg and cheese bun, the dude tells me it tastes awful, so I didn't dare to take a bite myself. Needless to say this was my last visit to this particular chick-fil-a. So far about 3-4 of every 7 visits have had one issue or another. read more

Chick-fil-A - ows an egg and cheese sandwich in a box - Fast Food Near Me - Matthews, North Carolina

Great service by an extremely helpful staff! I would definitely recommend the Independence led location!

I went at 4:55 to get a 12 count meal and a chicken sandwich. Pulled up to the window after ordering and paying and the girl taking my order, her name was Emma, told me it didn't go through and to do it again. So I gave her my card again. I checked my bag quickly because there was a line and I left. Keep in mind I was passing by and grabbed food to take home (I live In south end). I just got home... tell me why my sandwich isn't in the bag. I've called multiple times and no one has responded. I really would either like my money back from the sandwich or something. I even have the receipt !! Even if it's busy please Make sure ur giving people the right orders and the things they asked for :/ because I'm not about to drive like 30 minutes back to Matthews for this. Unbelievable. read more

Chick-fil-A - Fast Food Near Me - Matthews, North Carolina

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This is probably my least favorite Chick-fil-A in the area, and unfortunately the closest to me. It is incredibly slow and the employees are not nearly as friendly and welcoming. The food is hit or miss but it's really just the length of time required to be here that is just too much. The point of fast food is that it doesn't take 20 minutes to order and receive it. read more

If you order on the app make sure they give you all your sauces it seems like they almost purposely give you less than you ordered which is very frustrating when one of the main perks of upgrading to a large fry is getting the extra sauce. Last last time I ordered they gave me four less sauces than ordered. And they forgot to put the cheese on my club sandwich. So just check your order and make sure it's correct before you leave read more

Time to open the dining room. Everyone else has so what is the hold up? Also, they are the slowest chickfila in NC read more

Chick-fil-A - Still closed - Fast Food Near Me - Matthews, North Carolina

They always forget something every time I come through and this is the only Chick-fil-A I have this issue with

Outstanding food and customer service. We somehow locked our keys in our car and they were so wonderful. They let us stay for over an hour and half, and offered us refills. Thank you so much Chick-fil-A! read more

Chick-fil-A - ows people playing a board game - Fast Food Near Me - Matthews, North Carolina

i always notice the same 2 black ladies outside all day. the conditions that i've seen them work in are horrendous. i'll come in the morning to get food and come back around 3 and they'll still be out. I really commend these girls because they always seem to keep a smile on their faces even when dealt bad situations read more

I went to the store at the matthews location and ordered a Chick-fil-A chicken sandwich combo inside, and waited and waited and the guy that was outside in the drive thru was rude and disrespectful! I must have waited 15 to 20 minutes, and the line wasn't even that backed up. I think the priority is the drive thru customers should be treated fairly with respect. It will be a LONG time before I go to that Chick-fil-A restaurant again. They hire these lazy teenagers and they're disrespectful. Management must be lazy as well with them acting like that towards customers and letting them get away with it. read more

the heck!!! So... today i went to chickenfila and they got my order right!!!! first time in a WEEK! i didn't go ther last week tho, it was the week prior to that week. well... i ordered "you" my brother, a number two spicy deluxe with mellow yellow and for some reason i got a number one deluxe and with a powerade!!!!!! the NERVEEEE!!! i called back right away to get my order number. The attractive sounding man was short with me. okayyy? anyways thank you. for listening. Have gud day overall good experience read more

Chick-fil-A - ows a bowl of fruit - Fast Food Near Me - Matthews, North Carolina

Unfortunately I had a terrible experience. On the plus side the staff was very nice and hospitable as usual. The service was very slow I waited almost 30 minutes for my carry out order and went inside. Once my food arrived I had to run to work and had no time to check my food. I went to open my sandwich to find a fully charred bun outside of my chicken. When your chicken is perfectly golden wrapped around s burnt bun it can't be a great sandwich. Definitely not looking to return any time soon. read more

Chick-fil-A - Literally ruined my whole day. Never expected this from Chick-Fil-a - Fast Food Near Me - Matthews, North Carolina

Chick fil a is no longer on their game. Do not pull into drive through they Will heard you in like cattle and you can't get out of the loop. Customer service is not what it used to be. What looks like two lanes is one long Line circling the building twice read more

first time coming here from the renovation and horrible. zaylen was rude and mean the entire time he took my order. will not come back here again. read more

I mean..... who doesn't love Chick Fil A and the perfect start to any morning would be with there hash browns. The good thing about Chick Fil A is you can find one on almost every corner!! Please download and use the app to get all the great perks and free items that they offer! I don't have one favorite menu item I LOVE THEM ALL!! read more

Chick-fil-A - Hashbrowns - Fast Food Near Me - Matthews, North Carolina

Thank God for Chick-Fil-A While my son was sick with the flu his appetite was diminished, even while recovering I couldn't get him to eat, I was so worried. Course doctors say to just give him fluids but still a mamma wants to see her baby eat. I tried everything, it wouldn't work, We offered him chick-fil-a and his eyes lit up! So I sent for some and he ate a few! I think it just made me feel better to see him eat. So every day we got him a box of nuggets. He still hasn't managed to eat all but just wanted to thank God for Chick-fil-a"s existence! read more

Easy to get in and out of. I went through drive through for my order and it was a breeze!! My order was correct as always and I was happy that I was out of there in a few mins. Great location. read more

Fast food is fast food. I don't know if the Chick-Fil-A chicken sandwich is healthier than anything else, but it really does taste yummy. I have to remember to ask them to leave off the pickle. Oh, and the waffle fries. Awesome! Drive through was quick and efficient. No complaints! read more

Breakfast at CFA. Prompt and polite counter staff. They mention that the order may take a moment and said they would bring it to my table, which they did with a minimal wait. Enjoyed the chicken biscuit and a bacon, egg & cheese biscuit. Pleasant experience. read more

Location is right off highway 74 and is pretty popular. There is parking and some stores and hotels within walking distance. I have been there several times on different days and times and and they will have two lines circling the place. The drive through is insane. FYI the inside is just as crowded. Since it's in a good location near highway 485 and 74 it's a busy place. The staff can be nice but they can be talkative with each other and ignore you a bit. It's similar to the other chick fil a chains. The place is clean and the food is good. Enjoy! read more

Boy this location is busy on a Saturday morning!! The drive thru was full so we opted to go inside. The inside was also busy!!! Lol!!! Service was quick though. They had is in and out with in 8-10 mins. I got my regular chick fil a chicken biscuit combo with tea. The cashier walked out items to us. Got to love Chick Fil a's awesome service. read more

The lord is not present at this Chick-fil-A, there was 2 hairs in my food. Took over 20 mins to get my Mobil order.

Food was great and fresh as always. But not sure why they still funnel you into one lane after the remodel. Not helpful.

Always quick and great food and service. The gold standard. All other fast food can't touch.

Usually you receive outstanding customer service , but this location lacks smiles, customer satisfaction must not have been in their training guide. The manager was worthless too. Bunch of high school kids standing and chatting instead of serving and working . 2/11/16 I must say the morning staff is so much nicer than the evening, that's because they are adults... Imagine that 6/24/16 Will I ever be able to leave a decent review on this location, the world will never know , think I choked on a stalk from the "Kale salad" one of the power sides options . 8/18/2016 This location has improved on service and their attention to their meals . Keep it up because my kids love it here . read more

Y'all need to reopen! Waiting 30 minutes with lines wrapped around the building for a tea is ridiculous! Time to open your doors again or just shut down permanently. read more

They take their time for sure. I never have a problem with Chick-fil-A but this location is buns.