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    Chick-fil-A

    2.8 (100 reviews)
    Open 6:30 am - 10:00 pm
    Updated 2 months ago

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    Spicy chicken sandwich and YES its spicy hot!
    Chris L.

    Went to Chick-fil-A in Matthews after receiving a reward in the Chick-fil-A App. I saw incredible pictures of the new pimento chicken sandwich. It looked delicious so I ordered two sandwiches in the restaurant. The service was very good and the guy at the counter helped me scan my app the right way. I received the order quickly and was looking forward to the new sandwiches. Unfortunately, it turned out to be an awful experience. The sandwiches I received look terrible and nothing like the delicious pictures that are advertised. The sandwiches are served with substantially less pimento cheese and the pickles/jalapeños were hardly noticeable. Honestly, looking at my picture, you can't tell there is any cheese on the chicken sandwich without digging in. I didn't eat it. I feel this was very disappointing and somewhat of a scam. You can't advertise a sandwich looking like that and serve something completely different. I lost the reward on this and had to purchase another meal. Please see my attached picture of the advertisement vs what they serve. It's ridiculous.

    Chicken biscuit. Its all biscuit.
    Mike T.

    Chicken fil a biscuit looks like a smashed nugget id hope they fix this. Next til ill order the minis

    ows an egg and cheese sandwich in a box
    Asher B.

    I understand that some places have bad days, Chick-fil-A included. It just seems like this place needs a ground up staff restructure. I had ordered a "10-count chicken mini"and a "large tea" in the drive thru. When I pulled up to the window the person who took my order must've mistaken what I had said for a "sausage egg and cheese biscuit" because that's what the blonde chick at the window told me I had ordered. I told her that the order she quoted was wrong repaid. What really bothered me about this encounter was that they made me pull foreword to the waiting spot for backorders where I waited for 30 minutes. I actually counted 30 minutes for a 10 count mini and a tea. I ended up flagging down an associate bringing out an order for somebody who wasn't even in line when I had originally pulled up to the window. The associate was kind and simply asked what I had ordered and emerged a few minutes later with my order. A few weeks later I had the same 10 count mini order and a large tea. I pulled up to the window, same blond chick told me that I had ordered a 4 count, I corrected her and repaid for the order. I waited in the curb spot for about 5 minutes and I received my order. Now a day ago I had ordered the same 10 count mini, a tea, a coffee, and a bacon egg cheese biscuit. I pull up to the window and the blond chick tells me that they're cooking biscuits, and it'll be 8 minutes. I tell her that I can wait, but she insists that I put it on a bun or an english muffin. I said "english muffin" twice, and she spins around while saying "ok so you want it on a bun", moments later the bag is thrusted into my car window. I then accepted that there was really no point in wasting anymore time with this establishment. I go home and gave my little brother his bacon egg and cheese bun, the dude tells me it tastes awful, so I didn't dare to take a bite myself. Needless to say this was my last visit to this particular chick-fil-a. So far about 3-4 of every 7 visits have had one issue or another.

    Naily U.

    I went at 4:55 to get a 12 count meal and a chicken sandwich. Pulled up to the window after ordering and paying and the girl taking my order, her name was Emma, told me it didn't go through and to do it again. So I gave her my card again. I checked my bag quickly because there was a line and I left. Keep in mind I was passing by and grabbed food to take home (I live In south end). I just got home... tell me why my sandwich isn't in the bag. I've called multiple times and no one has responded. I really would either like my money back from the sandwich or something. I even have the receipt !! Even if it's busy please Make sure ur giving people the right orders and the things they asked for :/ because I'm not about to drive like 30 minutes back to Matthews for this. Unbelievable.

    Still closed
    Caleb D.

    Time to open the dining room. Everyone else has so what is the hold up? Also, they are the slowest chickfila in NC

    ows people playing a board game

    Outstanding food and customer service. We somehow locked our keys in our car and they were so wonderful. They let us stay for over an hour and half, and offered us refills. Thank you so much Chick-fil-A!

    ows a bowl of fruit

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    11 months ago

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    Chick fil A

    Kel, thanks for your kind words. We look forward to serving you soon!

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    2 years ago

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    6 years ago

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    3 years ago

    Great service by an extremely helpful staff! I would definitely recommend the Independence led location!

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    6 years ago

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    5 years ago

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    2 years ago

    They always forget something every time I come through and this is the only Chick-fil-A I have this issue with

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    5 years ago

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    4 years ago

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    9 years ago

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    5 years ago

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    7 years ago

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    3 years ago

    Food was great and fresh as always. But not sure why they still funnel you into one lane after the remodel. Not helpful.

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    3 years ago

    Always quick and great food and service. The gold standard. All other fast food can't touch.

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    10 years ago

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    5 years ago

    The lord is not present at this Chick-fil-A, there was 2 hairs in my food. Took over 20 mins to get my Mobil order.

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    5 years ago

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    14 years ago

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    11 years ago

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    6 years ago

    They take their time for sure. I never have a problem with Chick-fil-A but this location is buns.

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    4 years ago

    Terribly slow. Waited 45 minutes before finally leaving because the line takes so long. Worst CFA ever

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    11 years ago

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    Page 1 of 3

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