Lots of people during a Saturday busy lunch time. However, line moved quickly. OMG, the customers are here courteous. There were many kids but the parents were not rude and knew how to take care and watch their kids. None of the kids were loud and out of control. Food brought to us quicker than I would think. Like a CFA, fast and friendly service. 289/2019 read more

The food was nasty and sticky and the nuggets were extremely salty, the coffee tasted so sour

Worst CFA I've ever been to. Customer service is lacking, food portions are inconsistent. Dont do curbside or you'll sit there for a while. Don't try to complain on FB because they dont respond and they'll change their setting so you cant send them a message. I posted the same fry photo in one of their posts and that got deleted, as well. Check your bag before you leave because it's probably wrong or lacking. Went to do curbside today and I sat there for about 20 min before I went inside to check on my food. Walked in to see what was going on and after I gave them my name, nothing. No response from the people behind the counter at all. However, they did put my food on the curbside tray... why? I'm standing inside the store. Checked my order to make sure everything was fine and luckily it was. They put a cookie in there to apologize? My wife and I are allergic to chocolate... read more

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Handling holiday travelers with a smile like the Chick Fil A way. Long lines moving quickly and patrons in and out. One of my favorite items are the grilled chicken nuggets. Low in calorie and full of flavor! Their new menu item, Mac and Cheese, is creamy deliciousness! read more

Chick-fil-A - Fresh flowers on each table. - Fast Food Near Me - Macon, Georgia

Service is good/nice, but I found 2 dead bugs/gnats under the lettuce of the bun-less spicy chicken breast I ordered . Needless to say I didn't eat this nor do I have the confidence to eat here again... read more

Chick-fil-A - ows a hand holding a paper cup with a salad in it - Fast Food Near Me - Macon, Georgia

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Now. This used to be my favorite location after receiving raw chicken in a salad I stayed back for a while. So I tried again today man was I wrong. Let's start drive thru..I pulled up two females standing there one walked directly to her car the second girl stood there for a minute then came over and took my order I asked her name at the end which was McKenzie I tried ordering a spicy filet salad which I get all the time she told me that it was discontinued months ago now I find that false when it was just last month when I receive the same salad with the raw chicken on it moving along she said you want the filet like breaded I said yes she gave me my total I pulled around to the window I'm sitting here and sitting here lol the girl standing outside asked them where was my food twice and still I sat now I have my food to what turned out to be some soggy fries like the bottom of the bag some of the burnt breading in my nuggets so it wasn't even an 8 ct and a grilled chicken salad that looked like it was going bad..Long story short if they wanted me to go to McDonald's, or Burger King they could've just said that. Because this is piss poor for Chic fil a we hold you guys at a higher standard and this is not acceptable. Pics shown are the "8 Ct" and most of the salad that was picked out. read more

Chick-fil-A - Most of the salad - Fast Food Near Me - Macon, Georgia

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What a disaster. Some genius decided They should try to act like a restaurant not a fast food establishment. You come In have to sit at a table and wait for someone to come take your order to Take your order. I've been waiting 10 minutes for my food still don't have it.. I don't know who the genius was who thought this was a good idea but it's not your fast food restaurant act like one read more

Chick-fil-A - On top of the terrible idea look at the amount of waset the amount of waste for a sandwich and a little bit of fruit - Fast Food Near Me - Macon, Georgia

Driving to Savannah and decided to stop here for lunch. With all the kids in my car needed somewhere that would please everyone and had a place to burn some energy. Well playground is closed. Keep that in mind if you're planning on letting your kiddos run some fuel off before stopping here. read more

Having to remain gluten free while traveling is quite a chore. It's already very difficult to find a trustworthy restaurant when life is "normal " throw in a pandemic and my ability to believe that others are following health guidelines becomes frail. I clearly ordered the GF grilled chicken however they gave me the GF bun with a deep fried breaded chicken.... good news is I will be home in 7 hours and back in my freakishly clean kitchen with my guaranteed GF food. Happy travels, happy holidays and happy almost back to normal living Everyone :) read more

I'm going you to go home or do something stupid I just don't know if you want me too but I just don't know if you need to do anything but I'm going back to the store now to do a couple of stuff and stuff to eat but I just want you too I know you have to go back home or do you have a good day to do it too but I don't know what I do for the family and family I don't know what I can get but I'm not going back to the family and family I'm not going back home read more

Chick-fil-A - Poops - Fast Food Near Me - Macon, Georgia

Took way to long on the drive thru. At least 15 min. One car was holding everything up they should have asked him to park.

This is my experience with this location of Chick-fil-A on Bass Rd. I along with my grown kids and grown grandchildren are frequent customers of Chick-fil-A. On Veterans Day 2023 I used the drive in service and I inquired about any promotion they were having to celebrate the occasion. Being a 72 YO Viet Nam Vet I was very, very disappointed when I was told (by the rudest employee I have interacted with at a Chick-fil-A) this franchise did nothing to honor our service! Is this the way to treat veterans? As highly profitable and successful these franchises are I expect a little more from them. In retrospect I will make this the last time this franchise will get my business. Zaxby's from now on. read more

Avoid this place I waited over 30 mins and received my food incorrect after I requested my Chicken to be well done it was not cooked how I requested!!! What a waste! Don't have me sit in line all night just to receive my food not cooked how I asked! Mind you I asked for my chicken to be cooked well done twice! The girl taking my order completely ignored me both times! What type of ghetto mess if this! read more

Horrendous for mobile orders and 3rd party orders (Uber Eats, Doordash). They make the food and then let it sit on the counter in the kitchen without bringing it to the mobile order shelf or calling out the name. I've waited 20 minutes for an order a few times without anyone asking what the name for the order was, and it was just sitting already made in the kitchen when they finally did. read more

Edit: they're doing a lot better these days Until I visited this location, I've never had to wait 20 minutes in a chic fil a line... ever. I've been to CFA all over the country. Brutally disorgani read more

4/8/23 I stopped in to what used to be my favorite Chick-fil-A in the entire country. The sandwiches were perfectly cooked as always. However, the ice coffee was a disappointment as was the service. I paid $6.58 for two vanilla iced coffees, that had a watery taste of a disgusting creamer. I got in the refill line as people had their soft drinks, tea, and lemonades refilled. Then I asked for a splash of coffee to be added to my iced coffees. Sounds simple enough, right? But no. A female in charge was sent over who told me I couldn't return the drinks. That was NOT what I asked. I told her all I wanted was to add coffee to our cups. No. I would have to purchase coffees. What the heck? Such sorry service. Truett Cathy would never have denied a customer a splash of coffee. read more

Typically chick fil a restaurant has a very well run drive thru. Not this one. It was backed up at 3:30 in the afternoon. When I finally did get my food the employee shoved it in my face. The chicken bbq sandwich only had enough meat to cover half the bun. read more

I placed a mobile thru order at the Bass Rd location in Macon, GA. I went through the line and unlike any of my previous mobile through orders at other chick-fil-a's the line abruptly stops at a cone. I sat there for 5+ minutes confused and still not spoken to by anyone while more cars from mobile thru gathered behind me. Not knowing what to do I along with the two cars behind me pulled to the side of the curb in the curbside pick up area and waited. I waved down the lady working the drive thru and told her I was confused. I explained I had a mobile order she got an attitude with me and said "did you not see the signs?! you needed to merge." She insisted I needed to go back around get back in line and merge. I said no and asked her to just bring my two milkshakes. She brought them and then proceeded to ask me if I knew how to merge on the highway. She said "shit is not hard" and asked could I read. I was obviously upset &told her I didn't want to argue and drove off. I called the manager once I was home, she said her name was Tia. She was dismissive but did say she would talk to her (although did not hear my complaint enough to possibly know the issue) but hurried me off the phone saying it was loud. I am disappointed and shocked this happened at a chick fila. I was very obviously not the only car confused by the unexpected change in the mobile thru set up and regardless the attitude with which I was served was harsh and uncomfortable. Rest assured it was nobody's pleasure. read more

Extremely hospitable staff. Clean facility. Truly "fast" food. Dined in, ate, and left within 20 minutes. Clean facilities. They also had a play area for kids! read more

Chick-fil-A is delicious.... customer service is beyond amazing...price is super affordable... how can anyone not give them 5 stars!?!? I don't eat fast food but I do eat Chick-fil-A. It doesn't feel like you're eating junk food when you get something from here. I stick to the grilled chicken salads, chicken noodle soup and the egg white breakfast sandwich. You can eat healthy here! I wouldn't recommend Chick-fil-A to a vegetarian (obviously) but I would to literally everyone else read more

Walked through the door at 1:45. One person taking orders...at least 10 people in line ahead of me. According to my receipt, my order was finally taken at 2:12. A manager should have been more engaged concerning the lack of service. Went to my vehicle, opened my bag, the chick-fil-a sauce and ketchup (listed on my receipt) had not been included. I had to go back in to get it. Finally ate my food that had apparently been cooked for some time. I have eaten at many different chick-fil-a restaurants and this is the first time I have ever complained. Manager(s) need to step up service at this location. read more

Chick-fil-a must have a secret factory where they pump out smiling, happy employees. Like every other store, the peeps here were happy, friendly and clean cut. The store was clean and the food was fine. Points off for stationing some poor dude in a cow costume in the middle of the line. You had to dodge the mascot when ordering, getting napkins, etc. read more

I have never been to a Chick-fil-A that has been so crowded and unorganized after ordering inside the wait was totally unacceptable for an eight count nugget meal and a kids meal and some extra drinks they gave us a four drink holder with the bottom damp or something wrong with the cups and all or drink spilled out. After spending about 30 minutes here trying to quickly get something for me and my kids I left having to buy something somewhere else anyways I have never been so disappointed in a Chick-fil-A experience in my life I do not frequent here and I will not be back here again nor would I recommend coming here if it's really busy read more

Fast and efficient drive through--took ten minutes during a busy Saturday lunch. Order 100% correct for five people. Dining room closed but outdoor seating in shade available and bathrooms open. People appropriately wearing masks inside. Would recommend. I read more

Had a quick stop here on our road trip, our chicken in one of our biscuits was a little chewy but overall we had a good experience with good customer service. :) read more

Horrible Chick-Fil-A... We waited 30 minutes to get our food. I finally went to see the manager and she offered no apologizes, just excuses. NEVER again, will be eat at this Chick-Fil-A. read more

THE SLOWEST CHICK FIL A EVER. Lackluster management means lackluster employees which means terrible customer service. Typical drive-thru wait is 30 minutes - and this is during NON peak hours read more

I like chik fil in general as a fast food establishment, I always find the people to be nice and the food good. This one is no exception. The employees are always polite and sweet, the place is clean, the condiments well stocked and the children's play place is fun for my daughter (although it is quite vertical as most chik fil a play places are so not suitable for really little kids). I receive what I order. I always receive my food in a timely manner and the drive thru on the two occasions I've used it has been also quick and easy! read more

Black girl with the braids didn't say my pleasure again...... how hard is it to say two words?! And the biscuits have been hard and crunchy lately. I expect the food and customer service to be exceptional for the price I pay.... read more

This location along with others stay busy at all times but never a long wait. I ordered the Spicy Chicken Deluxe. With 4 employees on the cashiers it made for a very fast order and once I sat down my food was brought me my food. The chicken was made fresh and very hot and spicy!! read more

Chick-fil-A - Spicy Chicken Deluxe !! - Fast Food Near Me - Macon, Georgia

Was not happy with this chick fil a. This franchise is known for excellent customer service and they did not have that this time. I went through the drive thru line about 10 min till closing. Ordered a reg chicken sandwich. Nothing else. I had to wait 5 minutes to get to window and when I got there they told me they were out of chicken sandwiches. They could substitute or drop a sandwich which would take about 5 minutes. I asked why didn't they just drop the chicken when I ordered 5 minutes ago? She seemed ready to go instead of willing to help. I left with no food read more

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Went here this morning at 6:00 am, i ordered a chicken biscuit and pulled around, I was then informed that they did not have any biscuits ready and it would be a while because they "did not have the oven on" then they informed me that I could get a bagel instead. Just got to work and now there is plastic on my bagel. This is my second bad experience at this location. UPDATE: went here again 01/12/16 raw chicken in my biscuit. Posted pictures. read more

Chick-fil-A - If your chicken raw this is the place for you! - Fast Food Near Me - Macon, Georgia

Thirty five minutes in the drive through line at 9:30 PM. Absolutely ridiculous. It's been a while since I've had a good experience with this chick fil a! I live right by it and most of the time I drive across town to the one Zebulon because I could go there and be back in a less amount of time. It's so pathetic. read more

The worst service I have ever received at a Chik-fil-A. There was no "welcome to Chik-fil-a" or "our pleasure". A long wait with no apology and then cold food caused me to request a refund. I won't visit this location again. read more

The worst Chic Fil A I have ever been too. They are slow, tables need to be wiped off and restroom is nasty.

I love chic-Fil-A. However, we purposely avoid this location as it is the only one that takes so long, worse than a McDonald's. I've never been to a location as slow as this one. Everyone that works there also seems miserable. Very sad. Hope it gets better soon. read more

We ate here our way home from Florida. Everything seemed fine until we were leaving the restaurant and saw they had an 80 ON THEIR HEALTH SCORE. An hour later my sister started having severe stomach pains, and nausea. She was up ALL NIGHT with food poisoning. Never eating here again. This location needs to get it together. read more

Not one of the best chick Chick Fil A's, which is disappointing considering it's the closest one to me. The health score is consistently low every time I visit, usually in the mid 80's, when I know that nearly every other CFA I've been to is high 90s or even a 100. Fries are soggy/undercooked or mostly crumbs half of the time. I asked to replace grilled chicken for fried chicken on a club sandwich and was told it would cost extra. I usually don't leave negative reviews but this location just doesn't seem to be up the standard of other Chick Fil A's. read more

The slowest chick-fil I have ever been to. They only had 2 registers in the store. The line was almost out the door. Also, we places our order and waited longer. They also didn't tell us where to wait. It was a slow and disorganized location. read more

Clean Chick fil a but very slow service. Normal breakfast crowd today but the staff seems incapable of processing orders quickly. Waited 10 minutes for my order to be taken down. Food was usual cfa quality when I received it, but overall a less than stellar experience for a chick fil a. read more