Genuinely the rudest workers I've ever seen. Every single time I come here, it's one thing after another. There is no reason it should be uncomfortable to order and receive your food. The vibes are so weird, and you can't sit down or drive through without avoiding the rude teenagers who work here. DO BETTER. read more

Placed mobile-order ahead of time perfectly for the commute. I was directed in app to pick-up inside... doors were locked 2 hours before closing :/ Drive-thru line wrapped around blocking me in parking spot additional 15min. After managing to finally get in line, a group of people soon after me found themselves in the same predicament somehow got an employee inside to unlock the door & have food brought out to them. Upon receiving my food at the window, was given 0 sauces, 0 napkins/utensils, the wrong drink, soggy fries. On the + side, I was asked if I wanted a drink holder & was told to have a good night (order placed 7:52pm * received 8:45pm) read more

They deserve zero stars. Had 10+ people who ordered after us get their food before us, we had a salad and sandwich, so they definitely don't know how to prioritize orders as many of those after us were those exact items. Staff is unhelpful and rude, will not greet you even if you're standing at the counter. They're standing five feet away and won't even respond to you. Pathetic. read more

This is a great Zaxbys! The employees seem like they don't want to be there, but the cashier was friendly. The food comes out quickly, and everything in our order was correct. It's nice how they have the Red coke machines where you pick the flavor. read more

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Unbelievable! Register server was half body laying across counter. She had to be told by someone in the kitchen I was standing there. After I order, it happened again while I waited. Another customer stood at register while she laid across the counter. Wow just wow. I have a picture to upload hope to shortly. Not at all the type of service I know at many other zaxbys. Completely put off. read more

Zaxbys - Chicken Wings Near Me - Macon, Georgia

Nice job. The chips were of high quality, wings were good, and so was the tea. I have a love-hate relationship w Zaxby's. I go often, but am careful about which locations I choose. When executed with high quality, their food is awesome. I took a chance on this one; fortunately it paid off. read more

What's up Macon,Ga !!! My hunger strikes again and this time I'm craving some Zaxbys Club sandwich. On my visit during lunch time this holiday season, nothing is more better than their hot made to order meals. The employees were super nice in helping me decide which meal to choose from since they have so many that are just tastes great... Gotta get my Macon Zaxby's fix today read more

Zaxbys - Chicken Wings Near Me - Macon, Georgia

This just happens to be the closest Zaxby's to us and it's unfortunate, because it looks like we will just have to drive farther or just skip Zaxby's all together. My husband left our apartment for a quick Zaxby's run between football games. He ordered and sat in the line for a good 8 - 10 minutes. After spending almost $30 on wings, fries, chips and drinks, he came straight home (literally less than a mile). Had cold, limp fries with no salt. Disgusting. The 10 teriyaki wings were small, shriveled and cold. The chips were cold and the only thing that was slightly warm was one set of the wings. Very disappointing football food. We've given this Zaxby's the benefit of the doubt many many times and looked over errors but tonight will most likely be our last visit. read more

Zaxbys - Limp,cold, uncooked fries that had no salt! - Chicken Wings Near Me - Macon, Georgia

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I've been sitting here for 20 minutes waiting on one chicken finger plate. Slowest zaxbys I've ever been too and employees are sitting there eating at the front counter. read more

Well, I can say I tried it. Good sauces, SMALL chicken pieces. And the chicken was chewy. Bummer. Drive thru bill- $17. Won't make a return trip. read more

Been here twice. First time had to wait in line for 5 min while the 2 teenaged guests talked with what appeared to be their best friend (cashier) before even ordering. Once I got to order, the food was OK. It did seem to be smaller portions that other Zaxby's. Second time was better but the salad I ordered tasted old. Will not come back to this one. read more

Came here for an early lunch at around 11. Sat in the drive through waiting for someone to respond for a solid 5 minutes. Then when I ordered, it took the worker several tries to get my order correct on the screen. The visit from there on was pretty routine and the food was pretty good. They also forgot to give me a fork, so I had to use my hands for my wings. read more

I understand social distancing. However, I don't understand rudeness or finding hair in my fries. One of the grill workers wasn't wearing a mask either. I went inside to pick up the food and went to throw away the wrapper from my straw and was told I couldn't throw away the trash. They have no trash cans outside either. All of this seems ridiculous. read more

The women on the drive thru speaker was very cut dry and rude. My wings were overcooked. One of my fries tasted like chemical and another on the 2nd plate had a broken nub fry with a curly brown hair on it. 18 bucks gone to waste, will NOT be returning. read more

Wings were good but the fries and Texas toast were seasoned too much. So salty! Could barely eat them.

Worst experience I've had at a fast food place because I ordered my food through the mobile app expecting to get my food pretty soon but I didn't expect to wait there for about an hour and a half. Firstly, I was waiting for my order for like 40 minutes before I got anything but they got my order wrong. While waiting I saw people about 15 people order after me and they had already gotten their food and by the time I got all my stuff they had finished eating. The thing I found most displeasing was I mentioned that I hadn't gotten my order at least 4 time and then when I got it was missing stuff so I had to wait another 30 minutes because the place started to get packed. I didn't see them call for my name after a while so I just went to ask for a refund and some worker came to help me get it fixed but he was raising his voice at me for some reason partially putting the blame on me because I went to leave the food that I had already gotten inside my car so my mother could eat while I waited for the rest of the food but the people working at the cashier knew that I was there and I had complained multiple times but they never let me know they had the food done. Honestly hands down worst experience I had going out to eat and would stay away from this play just based on customer service. read more

Got two salads today. The buffalo and the Zensation. They both might have had one and half chicken strips on them. This is really bad because I love their chicken. The lettuce looked like road kill. These guys need to step up their game to stay there. I have always felt that you could count on this place ,even as it is expensive as it is for what you get, but this makes me wonder about going back again. The counter staff was not rude but not pleasant at all. It was almost like an imposition to take my order. read more

I just left this Zaxbys and the customer services was just plane awful. After ordering our food which was made incorrect. My Wife and I witnessed they messed up 7 orders including ours. The manager was no better she had attitude because they didn't fix our correctly. I advised NO ONE TO EAT at this establishment. Zaxbys on Bass Rd in Macon GA 31210 read more

The food is really good and well cooked. The location is great as well, but the staff messes around too much, always laughing, joking, and talking bad about the customers. Really bad service. I just go there because of where I live and how many miles it takes to get there compared to other locations. Honestly wouldn't go there if I wasn't so concerned about wasting gas. read more

Most inconsistent Zaxbys I've ever been too. Sometimes it's ok, but usually it's not. 2 times in last 2 weeks the food has been so overcooked it's hardly edible. Ordered a new type sandwich today and the bacon was dry as bacon bits. Chicken was overcooked and tasted like it was cooked in old oil. Bun was washed flat like someone did it purposely and it was soggy. I'll be taking my business to Chikfila from now on if this is what I can expect from this place. read more

Very rude cashier. The customer service need to be worked on ASAP. The food is not the same quality as when Zaxbys first opened. My fries tasted like they we're fried in old grease. read more

Worst customer service of any zaxby's. Felt like they wanted me to leave as soon as I got here. Didn't even bother to look at me when I said thankyou read more

We go to this Zaxby's all the time, and the food is consistently good. Their drive-thru is quick for Zaxby's. I'm surprised that others have had bad experiences here. No complaints from us. read more

I love Zaxbys but this Zaxbys is the worst. They got our order wrong then tried to charge us extra to make it right.

I usually love zaxby's but this one has terrible customer service (young rude teenage girls). The food also taste like it has been sitting out and is not usually fresh. read more

Agree with previous review about the rude and apathetic attitudes of some of the teenage girls working here. Their drive thru always seemed to take forever so I stopped visiting this location. read more

Worst Zaxby's I can remember visiting. Got a big zax snack and one of the 3 chicken pieces was about the size of my pinky. The fries were hot but the chicken was barely warm. And when I asked for a bottled water with my meal, the cashier just looked confused and said there's water in the coke machine. This establishment also doesn't take Discover, which is a little strange for a chain this size. read more

If you like a zaxbys that never gets your order right, where the employees in the drive through always seem annoyed or bothered by your presence, that also seems to have cooks that seem to like to burn food as a hobby, fear not! You've come to the right location! read more

The service is poor - waited 18 minutes for a fried house salad! And it wasn't like they weren't frying chicken while I waited, they just didn't see the order, I guess. It didnt seem the cadhier was too upset by my wait, which is too bad. Also, please tell the girls with long hair to STOP PLAYING WITH IT when they're working around food. It's gross. read more

Beware: The owner/operator refused to correct an incorrect order, which should have included an extra side order of fries. He was rude and belligerent in explaining how we had all the fries we had purchased. Regardless of whether this is true or not (which it wasn't...there were literally 10 fries in the meal and not an additional order), his approach to dealing with an unsatisfied customer was wholly out of line. Macon, GA has multiple Zaxby's and I would recommend visiting either the one on Northside Dr or on Zebulon Rd. If you value respect and customer service at all, avoid this location at all costs. read more