Staff was friendly and polite, food was good as usual. I always have a good experience at our Chic Fila.

The drive thru employees are too worried about rushing you through for your order so they can get the next vehicle pulling up in line. Do better CFA ! Never see the manager. Probably ran by a teenager. read more

Order is correct every time. Same Owner (April) for years- is very kind and so are all employees. Open til 10:00pm is major plus for small town! Only downfall is drive thru set up (can't turn in left) and very busy during lunch hour, Still pretty fast service though. Food has always been fresh for me. No more play area inside. Small but clean restrooms. read more

Never had a bad experience at any Chick-fil-A! The grounds are always clean, the service is always impeccable and the food is always great! I was on a road trip and couldn't take photos of my food, but it was delicious! Try the seasonal watermelon mint Sunjoy. It is so good and refreshing! read more

Chick-fil-A - ows the front of the building - Salad Near Me - Lake Jackson, Texas

Check your bag before you leave the drive through! After waiting 20+ minutes we finally got our order, got home and there is no pretzel sandwich or sauces, so all we got were the 8 nuggets and fries! Half our meal and half the cost of the food missing! Tried to call and after a message the line cuts off, obviously they do not want to take any calls. Very disappointing. read more

Must be something wrong today. Drive through line is not moving. I have always had good experiences but maybe they can't keep up during the lunch rush. read more

Food is always good but the drive thru is VERY backed up. Owner needs to figure out how to speed things up. Maybe put in a Mobile Thru line like the CFA in Alvin. read more

This is the worst chick-fil-a I have been too. The drive through took forever and they were very unorganized. They kept skipping our car and giving the orders behind us out first. We did not order a lot of food. read more

This chick-fil-a is so good been here all my life so good and the lemonade is to die for just ask for low or no ice read more

Chick-fil-A - Building - Salad Near Me - Lake Jackson, Texas

Probably the worst experience at Chick-fil-A I've ever had. Placed a curbside order at 12, arrived at 12:10 and there were no curbside spots available. Parked at picked the I'm here no spot option with my hazards on. At 12:45 I went in to check what was going on. There were 4 employees standing by the door just chatting and they told me to "be patient, it's taking about 45 mins for food". I told one of the women my son had a doctor appointment and we couldn't wait much longer so she said she would go in and grab the order for us and to wait in our car. I pointed to where we were parked and she said "got it". Waited 20 more minutes and still nothing. We were already late and now couldn't even stop to get food anywhere else. 45 mins later I received a call that they were looking for my car because my order was ready- really!? I told them I was gone and they asked for my order number and would process a refund. That was Monday, it is now Saturday and no refund was received so I called again today and explained to the manager what happened and was given excuses that they had hundreds of orders come in. It was packed, no lie, but when I asked the employee about my order, if they would have been honest about it I would have gone somewhere else. After all my time wasted I cannot believe I had to invest even more time trying to get a refund and nothing else was offered. Will avoid this location going forward. Horrible customer service. read more

I've eaten here for years and it's literally one of my go to favorite places to eat :) love it here

I'm new to the area and I've been to this location twice! I rather drive to Houston or Pearland to get FASTER service for the drive thru. I'm not understanding why they have an attendant out passed the ordering intercom to just TAKE THE MONEY?! why not have 2 or more attendants out by the intercoms to take the orders and payments?! That would make the process MUCHHHHH faster and it makes more sense. This is a first I've seen this method of ordering. This location is too busy and THE ONLY ONE in this area from the looks of it. read more

This is by far the slowest Chic-fil-a that I have ever been to. We waited in line 20 minutes and then my chicken nuggets were cold and dry. The fries were burnt and had no salt at all. Very disappointed. read more

They really need to guide traffic though the place there is so much and almost a accident every time I go .

I can't eat here cause this place is to packed. Don't have to comment on the food cause everyone knows how it taste. Location can't handle the demand read more

Wait is absolutely ridiculous. Two weeks ago, I waited in line for 34 minutes. Today, for my love of chick fil a i was back in the area and came inside. 100x worse. Staff was extremely rude. No "thank you", "my pleasure" nothing. The waiting area for the to go orders was jammed packed so a man was standing where he could when a staff member came by a rudely told them to wait with the other to go orders. I have been here 39 minutes and have yet to receive my minis meal. Just one. Just one meal! Will never come to this location ever again. I am read more

My husband drove thru chick filet today at 11:21 am, he ordered $24 worth of food including 2 chicken sandwiches without pickles. The girl repeated the order without pickles and then my husband drove all the way home without checking the order because chick filet is always good! I can not eat pickles at all! I called to let them know so they could replace my sandwiches. They did not answer, they have a message that directs you to a web site where you can order food, but no way to leave a message or even speak to someone at this location without going in person. read more

Obviously the food is good. The service doesn't lack at all. Typically establishments with HS students struggle to keep consistency but they have never failed. They could have chosen a better location that was not "land locked" but lake Jackson is a small city compared to pearland or Houston so the options for a better location aren't available. read more

Great fast food. Wish there were more locations. This place is killin whataburger read more

Chick-fil-A - From the drive thru - Salad Near Me - Lake Jackson, Texas

Consistently good food here -- so much so, that I visit this establishment 2-3 times a week. During lunch and dinner rush, you can expect a long wait in the drive-thru line -- so you may want to park, run inside, and get your order to go. I've never had anything "bad" or "unsanitary" happen with my food, and the people behind the counter are nice and friendly the vast majority of the time. Oooo -- and I LOVE their iced tea... read more

they said they couldn't make my dog a pup cup which is literally just whipped cream. the only cfa to ever tell me no, rude. why can't they serve dogs here? read more

I really have never had an issue here, however the other day I went and the people that bring your food to you for curbside aren't wearing masks.... If the people handling me food can't take that small step to try to protect me then I can't support them. read more

They should have put up a sign before you pay for your meal that you can only have one ketchup! How do they expect you to eat 8 nuggets with one ketchup? I would have not bought from there had I been told that to begin with. It's a waste of money cause now I can only eat 4 nuggets with that! read more

A few weeks ago I took my 3 year old son on a play date to Chick-fil-A (his favorite place of course). There was an altercation with an older woman and my son.. who she was claiming was pushing and hitting other kids in the play area. All of the kids in there were running around and when my son plays he plays rough sometimes yes but he probably accidentally knocked over a kid while playing and that's what that older woman referred to him pushing and hitting other children in the play place. She made a HUGE scene and was sitting at the table in from of me yelling at me that I need to learn how to take care of my kids. But the thing that pissed me off was she went to him and got down on his level and told him he was not allowed to play in there anymore and was screaming at him. I told her you know come to me talk to me if you think there's an issue do not talk to my 3 year old that is very inappropriate! She continued to scream and yell at us my son was shaking and in tears. I went to the manager and asked if she can get a hold of this customer at least to stop yelling at us and to stop talking to my son. The Chick-fil-A manager told me I had to talk it out with that woman and that they couldn't do anything about it. And then I asked if I could see the cameras because my child is no angel but he wouldn't just hit and push kids down he thinks every kid is his friend! I wanted to get to the bottom of it and also see if she touched my son or anything like grabbed him. They told me yes they have cameras but I could only see them if I called the cops. To this day I have never gone back to that Chick-fil-A or any Chick-fil-A for that matter. We used to love going but now all my son says is I don't want to go back that scary lady is there. So thank you so much Chick-fil-A we really appreciate you standing up for me and my son. You will no longer have our business. read more

It took me 45 minutes to get thought the line twice, because they messed up my order the first time. They didn't give me a receipt either, and employees were kind but distant. read more

This place is out of control! If I never go here again it will be too soon. Without going into other experiences I will just share today's. I plan to tell this story but have to come back to it after while... read more

Good service but not quick. Whenever they put another one in our area I will consider going back. It shouldn't take 30 minutes for me to get my chicken nuggets when that's all they basically make. This location as been getting slower the more I go. read more

Chick-Fil-A is always a good Fast Food option when you're hungry and on the go, so long as its not Sunday you can bet on delicious chicken sandwiches and refreshing lemonade, perfect for these brutal Texas summers! This particular store is exceptionally well run, and it shows in popularity as there is always a line (But they work the line in record time!!). The staff are extremely polite and genuinely seem happy to be working, the food is always on point and orders are never mixed up. During busy times, even in blistering heat, they will post extra staff outside to attend to the Drive-Tru, allowing people to order before reaching the voice-box, and pay before reaching the window. A rare 5* -j$ read more

I have never visited any food establishment that offered better customer service than the Chick-fil-A in Lake Jackson. The food being delicious is just an added bonus. read more

As far as Chick-Fil-A goes, this is by far the worst one I've been to. The employees were rude and dismissive and acted like getting us sauces or refills was a royal pain. There were plenty of employees, but most of them were bored high school kids. One was supposed to be sweeping and instead was just leaning on the broom toward the back of the restaurant while texting. Also, I got the dredges of both nuggets and fries, so all of my fries were bits and pieces. I might have had one big waffle fry in my serving. 3 of my 12 nuggets were just chunks of batter that gets leftover in the fryer. I'm used to Chick-Fil-A setting the bar a lot higher for fast food customer service and food quality, but this location just didn't deliver on either count. I have a feeling corporate wouldn't be too pleased with this staff or location. read more

I ordered food for Honda of Lake Jackson for our Saturday lunch on 12/10/16. The order was handled with perfection. Thank you for taking care of our order, making the last minute changes and filling it on such short notice. read more

This is my favorite Chick-fil-a. Whenever I'm in town I stop in. They are remarkably adept at handling the mealtime rush. They manage to do the best job of cooking and serving fresh fast food. Thumbs up! This is actually the temporary location for when the Chick-fil-a across the road remodeled. They are no longer here in the mall but doing famously well across the street. read more

Don't let all the people above fool you this is a great establishment, although the service can SOMETIMES be long, where the hell did everyone's patience go. Someone said they'd rather go to pearland. That's retarded it'd be even longer than waiting here. People are nice, food is great. 5 stars from Gordon! read more

I came to this location today on my lunch break and i was very disappointed to say that I had a bad experience. I absolutely love Chick-fil-A, but this particular location did not exhibit the excellence that this organization is known for, i and my other four guests waited 20 minutes until we received our food, when we realized how long it was taking, I had to go and bring it to a cashiers attention and also show them my receipt. I specifically requested dine-in, but they put my food in a to-go bag and it was just sitting on the counter. They never bothered to call out names not seek us out, our good just sat there on counter and all the chick fil a manager could say is "oh, I'm sorry. I practically lost 20 minutes of my lunch time and then once I claim d my food, I learned they got my order wrong and wasted more time waiting on my order. I'm sharing this so that others that are on a time schedule, don't waste their time waiting as we did. I didn't enjoy my food since I had to eat it fast so I could get going to my appointment! I still love Chick-fil-A, the management at this location lacked empathy and customer concern. read more