Generally good & pleasant service, food is usually warm to hot as it's a mall that stays busy but clean so food is usually freshly made. One of the last few QSR that I actually still patronize. Usually grab a box of nuggets for the movies. Only downside is that the entire franchise closes on Sunday but hey, ppl need a rest day. read more

always go here, whether its doordashing or in person the food is always on point. Especially the milk shakes. Top notch

As a Hungry Vegetarian I come here for the Coffee Frozen Drink and sides. Pros: 1. Fast system to order 2. Good prices 3. Wide array of options for a vegetarian 4. Staff is very friendly 5. Newport Mall area has lots of tables read more

Terrible service, quality of food was awful and put this company stands for is corrupted

Went to Chick-fil-A to get a milk shake ordered at 1:10 pm and its now 2:40 and still haven't gotten my milkshake. Worker came down 4 times to other vehicles a d constantly apologized but still didn't bring my milkshake. May I add that I tried calling several times but was transferred to the voicemail. I dare not leave my car because I see the tow truck driver has passed by 6 times since I been sitting here. This is so unbelievable I am glad I already ate somewhere else or I may have suffered with starvation read more

I wait 2 hours for my order!!! And they never answer you! Everytime I order her I have to wait 2 hours, the last time I waited 3 hours!!!

they turn off uber eats and all delivery services before breakfast is over so people can't order that's bs because you guys are supposed to serve breakfast till 10:30am and not turn off delivery services until 30 minutes before closing read more

The young lady who greeted us and took our order was happy, upbeat and sweet. Our cashier was friendly and quick, even the person who handed us our food was nice and smiling. Our food came out delicious and hot. The table was clean and the floor was tidy. Marisol cashier and I couldn't see the other name. read more

Ordered some salads via curbside. Food came out quickly. We stayed in our parking space to eat but realized they didn't provide utensils. We called the restaurant, they were apologetic and said they'd send someone down. The young woman came down with not only our forks and knives but with a free cookie to make it right. You gotta love Chick-fil-A with their top tier service. Even in JC - they're pleasant! We sat and ate and watched the tow trucks drive by looking to tow people who leave their vehicles unattended (especially in the Chick-fil-A spots). They tow quickly, so please don't be that person that parks their car where it shouldn't be-then be upset when you return and don't see your car read more

Visit was after 10AM 7/6/23. The Spicy Chicken Biscuit was missing the key ingredient: spice. The biscuit wasn't fresh; somewhat tough. The cashier and the MOD were chatting and ignoring customers who were waiting to be seen. None of the others at Front Line who saw me tapped their shoulders to let them know either. Just stared at them until they gave a crap. Y'all gotta do better. read more

First and only bad experience at a Chick-fil-A. Ordered the12 piece grilled nuggets and after waiting for several minutes, the shift supervisor politely informed it would be 4 minutes longer for the grilled nuggets adding that I will be assured they will be fresh. I continued to wait and observed there were two 8-count boxes of grilled nuggets in the warming area. As I observed this I wondered why they didn't make the 12 count order from these two boxes so I didn't have to wait so long for the order. However, I thought oh well when I get my order I know they will be hot and fresh as the supervisor had stated. After waiting six more minutes, I saw the cook staff member pull one of the 8-count boxes that had been in the warming area the whole time and then place a 12-count container in the slot. Clearly, my order was 8 grilled nuggets from the box that had been sitting in the warming area the entire time and was not a "fresh" order even after I had been waiting 9 minutes. The supervisor placed the container in a bag and handed it to me advising she included a chocolate chip cookie in my order for the delay on my order. I advised her I did not want the cookie (this is due to a gluten intolerance which is why I ordered grilled nuggets in the first place). I also questioned her about my order containing nuggets that had been in the box sitting rather than freshly made as she had previously stated. She replied they could take the temp in front of me which was irrelevant to me as the issue is I had to wait nearly 10 minutes and the order wasn't fresh. The use of nuggets previously packaged in 8-count boxes could have been done at the time I placed the order and prevented any wait/delay. I requested a refund which was promptly given. I since learned from a friend that Chick-Fil-A typically offers a gift card which is good for one free item at a future visit when an order is delayed such as mine. If this is a company policy/protocol why was I only offered a cookie, especially given I didn't order an item that contains gluten? Will avoid this location and go elsewhere. read more

The soggy sponge bread and breaded chicken sandwich is simply junk food. It came as free food for everyone at work. I would not willingly buy this. No trace of salad, just 2 small pickles. The breaded seasoning is terrible. read more

Located inside Newport Mall's food court. Quick service and enjoyable meal. Spicy deluxe chicken sandwich: a fried chicken, pepper jack cheese, tomatoes, lettuce sandwiched between 2 pieces of bread. Definitely a step up from their plain chicken sandwich. Ask for their chick-Fil-a sauce, it spruces up the flavors. $5 On cow appreciation day, dress up as a cow to get a free entree read more

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Very well run and attentive. Not much of a fast food person but when I do this is a go to. Food always comes out hot and quick, workers are always polite and helpful. Certainly has to be tough to do in the JC area. read more

Quick lunch spot located on the pretty extensive food court at Newport Mall. The employees were friendly and fast. read more

The food itself is usually good. However, if you're ordering takout or delivery, chances of missing sauce/ketchup/add-on is very high

Always super quick and well organized. Every employee is hustling and everyone and their mother comes here, so be patient! Although I've never had to wait greater than 5 minutes which is remarkable! Food is always hot and crispy. Nicest employees always! read more

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Please come to Hawai'i. Each time I have visited this place on vacation it never disappoints. I have tried different locations in different states and always a great experience. Not only is their chicken so darn perfect, juicy and crispy, The customer service is always excellent. Friendly happy bubbly workers all the time just chomping at the bit to help you order off the menu. The food is so delicious and satisfying that honestly I think they could be rude and it wouldn't phase me LOL. If I had any thing to critique I would say the Hawaiian dipping sauce is horrible. I'm not sure what they were thinking with that one. There's nothing Hawaiian about it lol. It doesn't taste good at all. It actually ruins the chicken that you dipped in it. Stick with the good old traditional sauce they have. read more

Chick-fil-A - Fast Food Near Me - Jersey City, New Jersey

not bad for a mall chick-fil-a, they have a lot of workers all the time there and they're pretty nice! the food comes out pretty quickly. i've never had a problem ordering from here before but i have also never done uber eats or whatever delivery service with them. the CFA chicken sandwich is just okay in my opinion, feels pretty pricey for what i got. BTW the prices on uber eats are like at least $1.50 more than they are if you were to order in person! read more

Chick-fil-A - ows a hand holding a sandwich - Fast Food Near Me - Jersey City, New Jersey

I know a lot of people love this place, stopped by for a chat with the cow, and the registers humming, staff learning and running around. Ordered a #2. Given a #4. My friend ordered a #1, got... not sure, but it was grilled, not fried. Ah, well. Chicken was still good, and waffle fries were good. Just not what I ordered. Ah, well. Also somehow ended up with an extra side of fries and a diet coke when I ordered a Dr. Pepper. Hm. Cheese side with the fries is highly recommended. The Polynesian sauce ... not so crazy. BBQ was good and standard. Honey BBQ - a little too sweet for my taste, more honey than BBQ. And the chicken noodle soup - a good touch for a cold day. Fresh shredded chicken and a good mix of veggies but not as much for a large serving as I would like. Still, just as good as when I tried it in the past. Overall, good food and a nice change of pace from McD's or Burger King chicken, but they need to work on getting my order right the next time. read more

Outrageously over priced. They don't announce the names for the orders which causes mass confusion. Terrible.

De turistas, desde Chile, visitamos el restaurante de Certenton Scuare Mont Laurel, NJ. Un lugar con excelente dinamismo, limpieza y atención. Relevante la hospitalidad de RICH REINER. Quedamos muy complacidos por su paciencia y su profesionalidad. Le deseamos exitos, dan muy buena impresión de la marca. Nos habían dado buenas referencias de la calidad del servicio de estos muchachos de NJ y pudimos comprobarlo en la práctica. Muchas gracias. read more

Seriously such nice staff at this Chick fil A. I know that CFA is known for their service but from the moment I got in line and ordered from Kira to the moment I go my food from Davidi, it was an all around pleasurable experience. For a Saturday at lunchtime, I didn't have to wait in line. This staff seemed very organized and on point with making sure people got their orders quickly! read more

Chick-fil-A is NOT a NYC thing. I'm not sure there even IS a Chick-fil-A in this city. Not to mention, the political implications of eating here - I might be afraid. But when you are in New Jersey, you get a free pass. Especially if you are at a New Jersey mall with your 14 year old daughter, trying to minimize the time you wait in line by finding something you both eat (bye bye mall samosas...). I first heard of Chick-fil-A from my sister, who lives in Philly; her husband is obsessed (I had been calling it Chick Fee-lah, until she corrected me). At any rate, I ordered the classic sandwich because, oddly enough, I had been craving a fried chicken sandwich for some time now. This one consisted of three parts: chicken, bun and pickles. I guess I was supposed to ask for sauce, but I didn't realize. It didn't matter. This was chicken sandwich nirvana! This was: more than the sum of its parts. It didn't even need sauce. The chicken was so flavorful, the pickles were the counterpoint, and the slightly sweet and squishy bun the perfect cradle for all this deliciousness. I ate the whole damn thing and didn't even regret it. I could take or leave my daughter's waffle fries (although she gave two thumbs up to the nuggets). If I ever find myself craving a chicken sandwich outside of NYC, I know where to go (and how to pronounce it). read more

I'm sad to be writing this, but this CFA just doesn't uphold the company's standard anymore. I can't believe y'all are losing it during a chicken sandwich battle lol seriously tho, I'd wait any amount of time, as this is the only fast food restaurant I buy from, to place an order. But not again. Too much playing around among team members and not enough attention to order accuracy, nor quality. 3 poor experiences in a row. Poorly defrosted lettuce in salad, completely wrong order, and today, cold food ... and niblits, rather nuggets. Lol it was so bad, I opened the container which had to have been reused, to show the team member that I received the wrong portion. The guy next to me sad, wow, they just gave you a dirty, empty container. Smh! Do better guys! Thanks. read more

Chick-fil-A - Wtf sandwich - Fast Food Near Me - Jersey City, New Jersey

This is my favorite spot to come to lunch in the Newport area. The food is always consistent with flavorful chicken and yum fries. The service at this location is phenomenal. They take your order in line and no matter how many people are here I never wait more than five minutes from getting in line to receiving food. I had a cookies and cream milkshake today. Was great. Highly recommend. 10/10 would eat here 4 days a week. read more

Chick-fil-A - Delicious food. Number 1 deluxe with zesty buffalo. Medium fry with zesty buffalo. Cookies n' cream shake. - Fast Food Near Me - Jersey City, New Jersey

Sometimes you really just need Chick-fil-A. I don't really review chain restaurants, but I'm not ashamed to admit I love this fast food chain. I've had Chick-fil-A plenty of times before, but finally got around to eating it in JC. I usually get their chicken nuggets with a side of waffle fries. This time I decided to try their spicy chicken deluxe. It was not that spicy, but I love the crispy skin and pickles. The tomatoes are bit wilted. Go for the spicy chicken deluxe over the regular chicken deluxe. For the fries, you can ask for all their sauces. My favorites are the Polynesian, buffalo sauce, and spicy Sriracha. Since you are in a food court, you don't get the full Southern hospitality experience as you would in a building location. In those locations, I feel like the staff is more friendly. A person would actually come and ask you how everything is and if we need anything else so the service almost didn't feel like that of a fast food restaurant. Almost, but not quite. Just like all locations, they do not open on Sundays. read more

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Chick Fil A is really solid. The service at this location is quick, and efficient in getting your order ready by the time you are at the cash registers if it is a long line. The absolute staple here is the Spicy Deluxe Sandwich: Spicy Chicken Sandwich with Pepper Jack Cheese. Something about this combo, and how fresh the chicken is at Chick Fil A, make this meal delicious to eat everyday. Also, the waffle cut fries is very addicting to eat. read more

Every single person that I talked with love this place and I always am wondering where that rave comes from - so decided to give a try at Chik-Fil-A. Another reason I'm trying is because the place at newport mall was empty; unlike its NYC sister, which was always so crowded! Opted for the Cobb salad with chicken filet, since they don't carry Asian salad. Their chicken meat was indeed tender and was the best I've ever experienced at a fast food chain. Already cannot wait for their regular burger! read more

Chick-fil-A - Fast Food Near Me - Jersey City, New Jersey

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It was my first time having Chick-fil-A. I admit that the spicy chicken was pretty tender but it didn't really wow me. However, for a fast food place, I would say it was not bad at all. read more

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I was extremely excited to attend the grand opening of Chick-Fil-A at Newport Mall - the line was so long during lunch. I stopped by for lunch yesterday and saw the sign on the counter stating, "GRAND OPENING WED. NOV. 11th. I thought to myself, I will be back tomorrow! Three things - 1. I was particularly impressed at how the Chick-fil-A Corporate team and new franchise owner handled the crowd. The employees were walking and interacting with customers to take their orders (wrote the orders on a piece of paper -- old fashioned way works too) to expedite the process. Talk about efficient operation management! 2. The Grand Opening team actually flew in from the Corporate office in Atlanta to prepare three weeks before grand opening day (which is today). Talk about ensuring a successful launch! 3. The CFA burger, waffle fries and chocolate chip cookies were so tasty! Waffle fries were not too oily or deeply fried. I rarely eat lunch at the mall during a work day but I was curious about the level of interactions the employees had with the customers. The CFA Corporate team sat at a nearby table - I think they too were making observations on the operations. Furthermore, I came back after work to grab dinner to go! This is my designated lunch spot for the next few weeks! :) read more

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Usually great but the one time I order a chicken biscuit, more than half of the chicken was missing. Ridiculous. read more

Chick-fil-A - Look at all this chicken they've given me on my chicken biscuit! Do they always eat half? Or is this just an occasional thing? - Fast Food Near Me - Jersey City, New Jersey

Very good for a fast food chain. The chicken sandwiches are juicy and tasty, and the waffle fries are salted perfectly. Don't be intimidated by the long lines this place can have, they move very fast. read more

Chick-fil-A - The madness on opening day - Fast Food Near Me - Jersey City, New Jersey

I ordered chick fil a today through door dash for myself my mom and my girl. We ordered about 35 dollars of food only for them to forget my fries and there was literally a hair in my spicy chicken deluxe. During covid of all times. Real nice chick fil a. read more

Chick-fil-A - ows a sandwich with lettuce and bacon - Fast Food Near Me - Jersey City, New Jersey

I had my first chick filA here!! And was introduced to the beautiful world of chicken once again lol. I had stopped eating chicken for a years but now I get my spicy deluxe for my chikFilA fix :D. I Love it read more

Chick-Fil-A at this location is amazing. The service is great and the employees are great as well. One of the best in the mall.

Great chicken sandwiches/nuggets, waffle fries, and lemonade. And friendly service! Chik-fil-a is a welcome addition to the Newport mall and neighborhood. You'll probably spend around $10 on lunch if you get a combo meal and as you might imagine the menu revolves around different chicken sandwiches (Spicy, grilled, fried), nuggets, and salads. Waffle fries are a must with any meal and I particularly enjoyed the spicy chicken sandwich which brings a heavy amount of heat. Would recommend, good for a quick meal at a reasonable price. read more

Chick-fil-A - Lemonade, spicy chicken sandwich, waffles fries - Fast Food Near Me - Jersey City, New Jersey

I have always loved Chick-fil-A but, this location is definitely my favorite! The options on the menu are endless, you can go for a cheat meal or even something a little healthier! I went during the lunch rush and there was a very very long line. But, the staff was super efficient and the line moved so fast! You got to order while waiting on line and went up and paid. We were in and out within 15 minutes, probably less than that. The staff also comes around and asks if you want more sauce or anything else with your meal if you sit in the food court and eat. Chick-fil-A is already great and this location makes it even better! read more

Chick-fil-A - Spicy Chicken Sandwich - Fast Food Near Me - Jersey City, New Jersey

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Customer service STINKS I had a staff member start a random argument with me I was so confused. Will never come back to this location again.

This is an honest review, out of all the Chick- Fil- A locations I have been to this is by far the worst location I've ever witnessed. First off the staff's kindness was at a all time low, the service isn't consistent. Mind you this is a mall so where is the organization. Customer service is highly important no matter what the job is, so it is extremely sickening to encounter a restaurant like this. I have witnessed better and what sucks is that is the most convenient location for me and now I have to seek else where, the one star is extremely generous will not be going back. Oh and waiting 20 minutes for a simple meal is extremely excessive. read more