First time ever coming to this chick fil a location and I drove up through the drive thru and had a mobile order and didn't realize I had to go through the mobile lane. I got to the intercom and I told the employee I had a mobile order and they stated "did you go through the mobile lane" I then told her I didn't realize there was a mobile and she told me that I need to either go around or back up and go through the mobile lane. The order took at least 10 minutes or more to come out, I watched as at least 10 other cars got their orders before me, even the people behind me got their orders before me. After 10 minutes they ask me if I wouldn't mind pulling up to the front of the building and they would bring it out because the food isn't ready, I don't mind waiting however if there was going to be a wait instead of me having to drive all the around the building to go to the mobile lane, they could have easily just asked me to pull up to the front of the building in the first place. 10/10 would not recommend going to this location. This is the first bad experience I have ever had at a CFA. I will say when the food came out due to the wait they did bring a free gift card but only to come back to this location so I will be giving that away. read more

I am not really sure what is going on with this location. A lot of the drive-thru iPad workers are super sweet and friendly. Once you get to the window (door) to collect your order there is some sort of disconnect with the customer service. I come here almost daily and order a drink and TWO cups of ice. I pick those up so I can have a fresh drink at work the NEXT day, as I don't have time to go there before work in the morning. For some reason if the iPad person presses a wrong button the people at the door don't give me my cups of ice. I can understand if there was something I did wrong in the app but there's not. If you want me to pay for the cups of ice then just say that. I order two cups because I want two cups. Never once have I complained about the prices. Charge me if that's what will make you feel better, BUT DON'T withhold MY ice that I ORDERED because YOU didn't cover in your shift meeting to YOUR EMPLOYEES that the ice isn't free. Do better. read more

While the quality of Chick-fil-A has gone down in the recent years, my previous couple of visits have been satisfactory. I went with my usual Chick-fil-A spicy chicken sandwich and a 12 piece nugget meal. The nuggets were pretty good and the french fries were also on point. I ended up ordering another thing of French fries as I felt the first batch wasn't filled properly. With all the fast food choices out there I still think Chick-fil-A stands out the most and hence that's the go to place when all else fails. read more

Chick-fil-A - Food massacre has begun. - Fast Food Near Me - Houston, Texas

1 star this go around. Order was inaccurate, the chicken was dry and tasted old! The fries were warm and soggy like they were prepared on an assembly 10 minutes before the upcoming rush! I was on lunch break so I'm really irritated. I don't have anything to eat for another 4 hours now! Not cool! read more

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I am shocked!!!! This is supposed to be one of the best fast food restaurants in general and today we came for dinner and it looked like someone has just trashed the place. Water all over floors, food on floors, tables and play area and flies around the room. read more

Chick-fil-A - Dirty floors - Fast Food Near Me - Houston, Texas

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Kind of upset right now, paid for a full meal spicy biscuit. The ladies at the drive through failed to check and they gave me yogurt. Very upset due to having to eat breakfast in order to take my medication. How do I even get a refund? This is a $3 menus item. Thanks, Yanin from the drive though window. read more

Order a 12 count nuggets only received 8, on a 8 count nuggets only received 5. No Chick-fil-A sauce no ketchup or buffalo sauce was provided even after kindly asking for them. read more

while there with my children I got cut in line by a white family. I got out the car to let him know that he cut me and my children. he said he didn't give a fuck about me and my children and fuck me. he began racial slurs and his wife even attempted to get out the car. after telling them off. I got in my car and let Chick-fil-A know about the incident. they said they don't care about discrimination and it's nothing they can do about it. they didn't attempt to help at all, and happily served him his food after I gave the car, color and lic plate.( WHITE CHEVY BLAZER PGM7268! the Hispanic manager was rude and begin to talk to me like a child while the other employees looked at me crazy for being upset. I will never eat here again. read more

Go elsewhere. This particular location is not up to par. I asked for extra lettuce and tomatoes on my sandwich, they charged me for it, but never received it. They even double checked with me at the window in the drive through that's what I wanted. Asked for mustard, never got it. Didn't get straws either. Plus the ladies taking orders with the tablets weren't very friendly, just seemed annoyed. read more

The staff are always wonderful, courtesy's, and prompt. Although I've visited on several occasions, today I came in to redeem a free Spicy Chicken sandwich. To my surprise after scanning my coupon code, the gentleman at the window handed us a free gift card which would allow us a free breakfast. Now I see why they're one of the busiest stores in the area. Best customer service hands down!! read more

Chick-fil-A - Chick-Fil-A Does It Again! - Fast Food Near Me - Houston, Texas

I always get well done fries at this location. Today I went through the drive thru and they did not want to do my fries well done. They say they haven't done well done fries at this location in two years which is a lie because I just got some well done fries two days ago here. HORRIBLE. read more

Chick-fil-A - ows a car at a gas station - Fast Food Near Me - Houston, Texas

I can always count on a friendly staff and a good hot meal. Their ice cream is really good as are their shakes! It's always crowded.

They got that thicccccck chicken & are never greedy about that chick fil a sauce. Can't get that thicccckkkk chicken out of my head.

I've been here a good number of times and have never had any problems. Their drive thru line can be a little crazy if you come at a peak time, but just like with most chick fil as - it goes by quickly. There's plenty of parking and different ways to enter, which is great. You don't have to come in & out of 1960 or Cutten if you don't want to, when there's backed up traffic. Inside is clean and fairly modern - employees are friendly as always! read more

I feel like post covid, the orders come out wrong more often than right. I always order large fries well done because I like the crunch. Lately they give portions that feel like medium in a large container and the fries are definitely not well done. They are quick with the orders but not precise. So I end up waiting longer anyways to get the right order. Food is still good, just don't like the inconvenience. read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

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Second worst location I've been to. I don't understand how such a short line in the drive thru can take so long when all the food is precooked anyway. And seriously, don't waste my time asking what sauce I want when they don't even include it in the bag... not even ketchup. read more

Chickfila is still good.. my go to place when there's no choice for me to figure where to go.. But when did they start forgetting to give me straws last time..few times.. And I got a breakfast burrito today for my fiancee and how they going to forget the jalapenos sauce that comes with it. I mean come on... if it comes recommended with the burrito throw it along with the meal.. why ask for it upon request? I mean it's becoming service has gone down sorry chickfila but work on yourself please. read more

Went into Chic-Fil-A today & was ever so pleased with the service I had. Kai was very genuine, personable & so helpful. This man deserves a raise. He made my day read more

It's not surprising that CFA's customer service has gone down , but the lady who took my order came off as rude speaking really fast as if she was irritated from taking orders , wasn't the first time . My food was barely warm and I couldn't even eat my fries from how salty they were , it wasn't even a pint too much , it was drenched in salt . And this was just a regular chicken sandwich meal (#1) read more

Stopped by after work today, wait wasn't long. I ordered a #2 with only pepper jack cheese instead of the deluxe. For whatever reason I didn't check the bag when I first received it, so I'm at the red light and finally decide to check my bag. They put American cheese instead of pepper jack and the label said pepper jack.I couldn't give it a 5 star because how does that happen? Lol service was friendly as always! read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

This is a terrible location of chick fil a. I work 2 min down the street and always have issues with wait time and them getting my order wrong. Im actually here now picking up for door dash there is no line at all they are not busy. I pulled up to pick up and they continued to help two other people that pulled in after me. Then brought me the wrong order 10 min later, so I had to wait once again, total wait time of 20 min. This location needs to step up their game and get organized. read more

Consistent service every time...a few tips to add: If you don't have the Chick-fil-A app...you're missing out. 1. You get points each visit which ultimately equals to free food. (*based on points available) 2. Via the app, customers are notified of promos available (such as free chicken biscuits (they will sub an egg biscuit for vegetarian/dairy eating folks) 3. Of you plan on visiting on a Saturday evening...don't arrive near closing without the expectation that some items may not be available (i.e. lemonade) Because they're closed on Sunday's , they don't store items such as lemonade until Monday...so if you REALLY want that lemonade...go before 9 p.m. Overall clean store and consistent cleaning practices observed... read more

Had to wait in line for 10 minutes line was backed up. But the food is awesome and the lemonade and cookies are yummy. Evelyn are very nice and order is never messed up. read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

Downhill fast. It went from Christian music to Christian instrumental because the words offend people, I guess, to now just regular mainstream music. The dining area is a wreck. Dirty, filthy. Employees are not what they used to be. The food is horrible. Chicken is always hard to chew. Guess they use caged, hormone injected chickens. Basically CFA is just another run of the mill fast food joint. Nothing special about it. Ever since Truett passed it's been on a downward spiral. Sad. read more

The new woman in morning Never says thanks you, nothing that chick fil a is known for and each day she has got my order incorrect. I ask for my cream sugars on side She steady add em in my coffee read more

I love most of the workers here but there's a few that should probably go somewhere else because their personalities don't match the expectations when you come to Chick-Fil-A. It was NOT my pleasure. Also don't do mobile order if you are in a hurry because they are super slow. 1/2 the time they just place the food on the counter without calling your name so food just sits there and customers just all look at each other not wanting to touch someone else's food because you know. Cooties. I once accidentally chose drive thru instead of going inside and picking it up and an employee spent a good 10 minutes complaining to a co-worker in Spanish. Umm I know what you're saying hone. I speak it too. But being the adult I'm suppose to be, I kept my mouth shut. The play area smells like dirty puppy dogs and feet. It really has an odd film of funk in the air. And you just feel it when you walk in there. There is never any hand sanitizer or those little packets of wipes that are usually complimentary so bring your own. They have a self service area they constantly lock down and won't let you use so you have to stand in line. YOU'RE A HUGE CORPORATION and capitalism is on your side. You're not going to loose any money if someone refills their coke too many times. We all know you make money off the cups and not the actual beverage. Stop being greedy and making us stand in line. Someone has to watch the kids from killing themselves in the playground area. read more

Just tried the Catholic cod fried fish sandwich. It was excellent. They even blessed the sand which for me for only .75 more joking love this place fish was excellent read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

Found a bug in my wrap. They need to have pest control come ASAP it's unacceptable to find a bug on my food. read more

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Super busy location during lunch time! Seems like all Chick-fil-A's are these days though! They have a police officer in the parking lot helping to get cars out of the drive-thru since it is one way. They had several ladies outside taking orders so your order is ready when you get to the window. I saw the manager take food to two cars who were waiting in the parking lot. It is a busy location but they keep it well organized and running smoothly. The manager even came to check on his employees who were outside to make sure everyone was ok. read more

Food is good but management is no help. Not sure if there was a glitch on the online ordering but on our side it told us we ordered something we never received. When we asked about it the Manager showed us her receipt saying we never ordered it l. Okay no problem we have different receipts maybe a glitch the problem is instead of trying to help she's confused on what to do telling us she doesn't know why it would do that. How about use customer service and offer to fix or help us get in the new order. Had a attitude as well which I don't appreciate won't be back to this location this isn't the first time employees have been rude or no help. read more

Tone of the employees so so rude when we asked if they have sanitizer , you know so we can eat our food and she was like " not for customers ". I just feel there are better ways to say things to customers and she did not show that . read more

This is the second time that I have had a problem with this Chick-fil-A. What is the point of them asking you what type of sauce would you like and then you tell them and they don't put it in the bag. Very frustrating. read more

If I could give this place 10 stars, I would. Best Chick-fil-A in town! The employees are awesome and their drive thru is better run than anything I've ever witnessed. read more

The service is always great as I expect with a Chick-fil-A store. The food is the issue. I've had too many issues of small overcooked chicken pieces or sandwiches just thrown together. Not bad food just wish for better consistency with good food. read more

This location specifically is extremely slow compared to other Chick-fil-As in the area. During rush hours, most Chick-fil-As have associates outside with tablets helping move along traffic. This location does not do that. Regardless if there's a line or not, this location is typically slow at moving along the line. My drive thru order has been wrong on multiple occasions but I was already far away when I realized it. I used to work just across the street from this location so I would often drive there to get something for my lunch. Due to the slow service, I've had to quickly eat my food minutes before I had to clock back in. read more

The people taking our orders are extremely rude, rush us while taking our orders and then proceed to get the whole order wrong. I specifically asked for MULTI GRAIN BREAD, and i get home to realize that i have the WHITE bread, the wrong drinks and blackened chicken. Get your service up guys. Have pride in y'alls jobs. read more

"Doesn't do well done at this location". I used to work for Chick-fil-A when in training you learned, they don't consider themselves a fast food restaurant but rather a quick service restaurant. Which is part of the reason they accommodated special requests, like well done, half and half tea, Arnold palmers, no carrots in the salad even though it was pre prepped and took additional time to make. This is the second CFA I've found that no longer offers well done and I think that's ridiculous. They're refusing to throw the fries back in the fryer for an extra minute. Jack in the Box will do well done food... so now jack in the box is more accommodating to its guests than CFA. So I'm the sucker who waited in line for soggy waffle fries read more

SLOWEST CHICK FIL A IVE BEEN TO. Every time I come here I know I'm going to be waiting for atleast 10 minutes in the driver thru. Y'all need to get faster. I've been to many chick fil a's that don't take a decade. read more

I'm not a big fan of fast food but wanted to give chick-fil-a a try. The chicken sandwiches did not stand out in my mind but boy was I surprised by the service! Never have I seen such customer service at a fast food joint! There was a man walking around, presumably the manager, who went to each table to ask the patrons how their food was. He also took their cups and refilled the sodas for them and brought it back to their tables. wow! read more

I normally never have a problem with Chick-fil-A I love their service love their food however I found it very odd that I went through drive-through to order me a salad and the salads to me are pretty big I normally have two dressings I asked if I could purchase a additional dressing because I only have one the manager look at me and said no and walked away with an attitude I didn't understand is why I couldn't purchase it this is never happened before any other location you can purchase another one to go with your salad read more