"Natalie and April completely redefines what exceptional customer service looks like through her incredible professionalism and warm friendliness. Even during the absolute busiest, high-stress rushes, her ability to handle the chaos seamlessly while maintaining a genuine smile and a great attitude is truly impressive. She possesses a rare talent for making every customer feel valued and cared for, turning a routine visit into a highlight of the day. Because of her outstanding work ethic, composure, leadership under pressure, and joyful energy, I highly recommend Natalie and April for a promotion. They both are an invaluable asset who naturally inspires those around her, and she is absolutely ready for the next step in leadership! ""April is equally marvelous and absolutely deserves high recognition as well. She consistently takes such great care of me during my visits, ensuring everything is perfect with her attentive service and wonderful attitude. Having both Natalie and April on the floor means customers are guaranteed a world-class experience every single time." Consistently Amazing: The entire restaurant staff and crew are consistently phenomenal, day in and day out. Flawless Execution: Every team member coordinates beautifully to deliver fast, accurate, and remarkably polite service. Welcoming Environment: The positive culture of this specific location shines through the hard work of the entire crew. read more

I never thought I would give CFA a poor review. This one comes down to pickles. I recently moved, so I have a new CFA near me. CFA has a standard of high quality service and food. That is why this bothers me so much. I can't believe someone knew this was unacceptable, yet did it anyway. So very intentional! I purchased two meals. With obtaining a new home, I had work to do on my day off from work. I knew I needed a lunch and a dinner, so I ordered the nugget meal and the spices chicken meal. I ate the nuggets for my lunch and saved the spicy chicken for my dinner. When I was ready for my dinner, I had to deconstruct the sandwich to warm it up in the oven. That's when I discovered the pickle situation. I usually order extra pickles, but in my haste, I forgot. I'm fine with the three pickles rule CFA has, but the pickle quality is another story. I know it seems small to complain about pickles, but I love pickles. More importantly, as stated before, this was so blatantly intentional! If this was any other fast food chain, I would never think anything of it. I choose CFA for their standards and this time, they were not met. I hope the manager sees this and speaks with the crew. I would suggest the rule of them should be, if you wouldn't pick those pickle for your sandwich, don't put them on someone else's sandwich. Or even better, if it doesn't look commercial worthy, don't serve it. Aside from the pickles, or lack there of, the other items of the meals did not disappoint. I was just shocked the pickles were served from a CFA. I write reviews for every new place I try. Most of mine are 4 & 5 stars. It truly pains me to give less than that. PS: please bring back the coleslaw! read more

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I had a awesome in Chic Fil A today thanks to your wonderful employee Mr.Butler. He was such a kind man, his smile made my day. Thank you for your awesome service Mr. Butler and thank you Chic-Fil- A for hiring wonderful staff that made your customer feel welcomed and appreciated. read more

Mr. Butler here is the absolute best! The most pleasurable person to greet us and have in the lobby!

Dined in today for the first time. Very nice experience. They have a play area that my daughter enjoyed! Will be back!

Wrong order again. I tried but this is uncalled for. I go here 4 times a week. Waiting for a call or text to resolve this issue. read more

Chick-fil-A - I ordered 12pc nugget and a received this. Some explaining is needed to fix this. - Fast Food Near Me - Houston, Texas

Wait time for line sis terrible! What happened to the once customer service driven company that had no wait times? I'm sitting in the drive thru for 15mins now! read more

645am and wanted a quick spicy chicken biscuit. Never had an issue with other chil-fil-a locations. That written, customer service was great as always, and I went inside for takeout. Unfortunately the biscuit was hard on the edges and chicken did not taste fresh either. Tasted like it was made yesterday. Similar to buying a biscuit sandwich from a gas station that you always think "why did I buy that?" Afterwards. read more

Now Chick Fil A, when has your company started giving customers COLD WAFFLE FRIES! I mean COLD!....for a cost that is $2.37 for fries alone. No! I don't think so. read more

Worse chick fil a I've been. Employees is rude specially the one taking order. First time ever encountered a rude chick fil an except this location. read more

I Was charged $21.25 for food I did not receive.. This place stole my money and I have been trying to get my money back for 9 days.

I went through the drive through and I ordered a spicy chicken deluxe with a large strawberry shake and this is what I received... plus the customers are allowed to walk up to the window and cut in front of everyone and place an order?!? Really?!? This is beyond unacceptable! When are you going to open up like everyone else? read more

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The food sucked, the service sucked, the ambiance sucked. Gave SIMPLE DIRECTIONS and they STILL managed to mess up my order. The didn't understand a word of English but if I would've spoke Spanish, I bet I would've gotten soooo much better service. It's pathetic. read more

I had a roach in my salad Chick fil a on I10- Uvalde location in houston tx.....Manager offered a refund and more food. read more

They've got to be the slowest Chick-fil-A as far as Drive thru is concerned ever! 18 minutes sitting in my car already paid for my food and now just sitting is Ridiculous. read more

This location has gone down the drain. Every time we come here our order is wrong. I spent 40 minutes waiting at curbside and then they walk out here with a completely wrong order. French fries were so burnt and hard to eat, they were like cardboard and tasted like it too. Management needs to change. The quality here has really gone bad read more

Chick-fil-A - Overly cooked Burnt fries - Fast Food Near Me - Houston, Texas

I spend money here like 2/3 times a week and the food just keeps getting worse. Especially at this location. If it's not my lemonade not tasting right then it's my nuggets being too salty and soggy. I don't know what's going on but they wouldn't even give me my money back but offered to remake and I wasn't about to wait for another food that may not satisfy me so I left very upset and most likely won't return to this location read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

The only reason I give this location a three star is because every time I order (Uber eats, drive thru or in person) the last at least 5 times I've been there they mess my order up!!! Is always something missing or wrong item. Even last time I told them to check explained the reason, gave me my order I triple check and guess what...something was missing!!! We love Chick-fil-A but Management please do something about this! Is so frustrated to get home hungry and find out that your order is not complete! read more

Fast and friendly; exactly what you expect at a Chic-fil-A I stop here occasionally on my way to work. Chic-fil-A is a solid brand and it doesn't matter where I go, I get the same great service and meals. read more

This Chick-fil-A is the WORST ever. (2606 S Kirkwood. Houston, TX 77077) WESTHEIMER @KIRKWOOD!!! Don't waste your time. Not well organized and efficient like other Chick-fil-A restaurants. The drive-thru customer service is rarely decent and the management team is horrible. Drive-thru time is much longer than any other Chick-fil-A, and my orders have been wrong several times. They run out of certain items and the food is frequently undercooked. This along with the lack of courtesy made me stop patronizing. I wish there was another Chick-fil-A closer. read more

Chick-fil-A has always been the best fast food franchise in the country. They have the best food (in particular, the chicken). They are the most well run and organized. By far, they have the best people and service. I was so sick yesterday, I couldn't even make myself a chicken soup. Never having tried Chick-fil-A's chicken soup, I thought why not and drove over. I didn't want to infect anyone, so I pulled up to the drive thru and rubbed Purell on my hands. The guy was very polite taking my order even though my voice was horse and I kept coughing. I ordered the chicken noodle soup (get the large) with crackers and a Dr Pepper. I gave him my card and he gave it back with my receipt, food, and drink. He said the usual "my pleasure" when I thanked him. He stopped, looked me in the eye and said, "And hey, get better man. Ok?" That is a good kid. I don't know where they get their employees from, but they are great. The chicken noodle soup and crackers hit the spot! It was delicious and made me feel good. It energized me when I really needed it. God bless this restaurant. Today is Sunday. They are not open, nor should they be. So, I made my own chicken soup. It wasn't half as good as theirs, but it did just fine. I am a loyal customer for life. read more

Saaad day at Chick-fil-A. First off, most of everyone knows how they run and how very busy they get. So much so, that now they have employees designated at the drive-thrus. So my experience started like a normal wait time at chick-fil-A. I unfortunately got on the slowest lane. I get it, people are people and take their time. However, I also noticed that the employee was not going up to each car but was waiting for the cars to come to her. Okaaaay, not a big deal but kind of was when I noticed her co-worker (who I assume is a lead because of the grey collar shirt he had one) was urgently going after each car not letting the line get too long or have consumers in despair. Then, I noticed she also had absolutely no smile, warm welcoming or the hospitality that Chick-fil-A (and EVERYONE) knows them for! Like girl, I feel you. I'm tired too but you got to fake it 'till you make it-especially if you the one taking orders! Save that lame energy for when you're restocking, not dealing with customers. BUT! I will not say she is a lost cause because she looked out for me by giving me savings on my meal order since I ordered a water vs a fountain drink. I truly appreciate you for that girl. Now, the reason I am going off on this rant really is because I ordered nuggets and I got NO SAUCE. I literally drove away, parked at my destination and ate some fries just to notice that there was no sauce to dip them into. AND I GOT NUGGETS?! How do you put 3 sauces on my receipt but not in my bag?! Oh, I was livid (and hangry). I have never gone back to a restaurant after they've messed up my order but I had to this time. I showed up, receipt in hand (just in case) and I was going in fully prepared to give them my two cents and all that came out my mouth was "Can I have some Chick-fil-A sauce?" That was lame I thought, since I was soo prepared to let out my fury but upon reaching these innocent employees who had done nothing wrong, I retracted. But then as I turned my back to walk away I hear them laughing at me!! So now here we are, writing this yelp review because, who else will hear this dumb story out? Thanks for coming to my TEDx Talks. P.S I still love ya Chick-fil-A and I'll definitely be back but this location could really use some extra customer service training. ‍ read more

Chick-fil-A - Loved the food. I was starving after school so this came in clutch - Fast Food Near Me - Houston, Texas

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I LOVE this Chik-fil- A!! They manage to get you in and out quickly despite long lines of hungry customers waiting on their delicious food! My favorite items here are the frosted lemonade (refreshing AND addicting), chicken tenders, and their spicy southwestern chicken salad. Their cookies and cream milkshakes are delicious as well! Customer service is rocking here!!! read more

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Staff was focus everything else but getting my order correct I asked for a specific number of sauces per meal nothing egregious and it was not completed in complete order Chick-fil-A is still great food though hard to say no. read more

Chick-fil-A - Three Mayo Instead Of Eight - Fast Food Near Me - Houston, Texas

Me and this Chic Fil A have a love hate relationship. This has to be the only location that has gotten my order wrong on several occasions. Sometimes my food is too lukewarm. Overall they are always friendly and ready to accommodate when my order is messed up. read more

People. It's a fast food cluck hut. Five stars....Really? No, this restaurant, nor the chain, doesn't deserve five stars no matter how friendly the folks are here...are they were friendly. My chicken salad sandwich was OK. The best part of my pre-made sandwich were the thick slices of whole grain bread. The worse part was the plastic case it came in. Everything else they make here seems fresh and out of the box; too bad my sandwich wasn't. The chicken salad ranked as good as something I'd get from Kroger; this chain stakes their reputation on quality and taste. Chick, you failed on both accounts. The waffle fries did not seem fresh nor all that tasty. They were a little tough. Bad waffle fries=there goes the gimmick of choosing Chick-fil-A over another fast food chicken shack. read more

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Rude customer service. I am a big fan of chick fil a and I've gone to multiple stores but this specific store is by far the worst. Management needs to teach employees how to serve customers properly. read more

I'm honestly surprised at how horrible this location is. I've been going to chick fil a for years and this location is beyond the worse one. Service is great & the employees are nice but every time I've gotten a meal, it's either over cooked or burnt. Their frosted lemonade & strawberry shakes taste like milk with no flavoring. The chicken minis bread is always burnt and the chicken is too dry. I'm disappointed because this location is less than 5 minutes from my home and now I will no longer be coming here because of how the food is served. read more

Chick fil a customer service has no value anymore. They do not take pride in there customer nor there services how can you provide me with fries and Mac and cheese but NO CHICKEN. And then I spoke to Carmen which she was very rude by the way I informed her that I didn't receive my entrees for 3 of meals. She did not apologize nor admitted their faults but had the time to confirm with the bagger that bag my order. Keep in mind chick fil a has over 1000 people that comes for lunch so they can say anything needless to say I spoke to head supervisor and got everything situated read more

Rude service. I placed an order on the app 5 minutes before closing. Upon arrival, the lady working the drive thru snaps at me and saids "you realize we close at 10". I state I placed the order before closing. She gives me a dirty look and tells me the order is canceled. I ask about the charge to my credit card and I am told I'll get my money back in a few days. When I questioned how the refund will work, she slams the window and walks away! read more

This location used to be amazing but now the drive thru moves so slow. The employees are over the place and now don't know who ordered what.

Terrible ghetto service ever. They forgot the pickles on the side with the #1 meal I ordered. I asked the lady in the drive-thru that they forgot my pickles and she gave me a dirty look. Her and another girl were just talking and joking around and not doing their job. This location is ghetto. DO NOT COME HERE! read more

Ordered food in the drive way and decided to just pay for it and pick it up inside. Literally stood at the registers for a few minutes while they glance at me and pass me up without any acknowledgement or even a "we'll be right with you" ....I hate spending money at restaurants who can't even SPEAK to their customers when awaiting assistance. No hello, no nothing. Felt super offended. read more

i ordered a number one and i got a number two. was very upset because i really wanted a number one, but thats okay.

I just want to start off by saying CFA has a plethora of customers on the daily: that being said, most great experiences don't get recorded as often as the bad ones! (which are unfortunately inevitable) Truly, this Chick Fil A is one of the best. I come here maybe once a week and it's really, if not always, wonderful. The staff is always kind and cordial, the service quick AF, and the food is exactly what it should be: delicious Thanks for always satisfying! read more

worst customer service and manager ever! I order from them trough the grubhub, my order was not complete and they sealed the package and grub hub driver picked up my order and delivered! I contacted them and they said send the driver back to pick up the missing item!!!! I drove to them and asked them to refund they said we cant because you ordered frim 3rd part!!! what in the world should I pay $12 for service and delivery fee and again drive to store to pick up the item that they forgot.... worst customer service ever! read more

Well today i decided to treat myself to a very tasty meal.I thought about going to five guys but then i remembered my last review of the not so good burger and under cooked fries.So thats when my brain was like ding ding ding Chickfila never disappoints plus i wanted an amazing milkshake. So i ordered the very spicy and delis chicken sandwhich just plain because i usually do it up with some chickfila sauce,a lil light mayo and a smudge of mustard.So good.... The fries were a nice compliment to my spicy sandwhich with some heinz ketchup I also got three chicken tenders i dipped them in chickfila sauce and man they were to die for.So while i was eating them i felt like they could use some of the hotsauce that they offer as it would add some more flavor to the already great taste. Last but not least i wanted to try the cookie sundae.It was small but didnt disappoint.but next time i will try and order plain icecream in a cup.Anyway i hope this helps someone enjoy a good meal for only $10. read more

I don't care which location I go to.... whether it's in the mall or at their own little joint-THIS PLACE HAS NEVER FAILED ME! I don't even like fast food, but why do I love and crave this place? They don't have this place in New York (I wish they would!) but whenever I am out of town and i see this the familiar red and white sign-----I SCREAM with delight! I must get their waffle fries, chicken nuggets, or the chicken sandwich. The food always taste good not old like other fast food joints! I LOVE LOVE LOVE LOVE this place! *sigh* COME TO NY PLEASE! read more

Speedy service turned into a stomach nightmare. Soon as I ate a sandwich from here the other week, I felt really ill. Head was hurting, which I though was sinuses. However, my stomach started feeling queasy too. Laying in bed didnt help. Sitting up was worse. I even felt nauseousas well. Around midnight, I had a throwup spell that made my stomache pretty sensitive for a couple of days. I dont know what this CFA did or didnt do to their chicken, but I will avoid such aches in pains by passing this place by just to be sure. read more

I love Chick-fil-A! This particular restaurant doesn't seem to be as smoothly tan as most of them. Seems a bit unorganized.