This Chick-fil-A is either a precision-engineered fast-food machine or a social experiment in patience. Somehow, 20 cars deep gets me food in 6 minutes, but one empty lane at 9 am turns into a 17-minute wait for a mystery lunch I didn't order. Seriously, over 15 minutes as the only car in line... c'mon guys, I didn't ask you to harvest the chicken personally. read more

This is a well run Chic-Fil-A. It is busy almost all the time and the staff handles it well and makes sure each guest is well taken care of. From the basics of taking and filling your order to the extras of getting people refills and sauces etc, the team is on it. One terrible thing about a lot of Chic-Fil-A's, this one included, is that you have to fight the drive-thru line as a pedestrian to go inside the restaurant. It is dangerous at times. The interiors on Chic-Fil-A's is always lacking in warmth and comfort. They are just functional. This one has a kids play area, so the main dining area is dominated by families whose kids are running in and out of it. If you are fortunate, there may be a table on the other side of the restaurant you can sit at to avoid that. My one other complaint is that whenever I order nuggets, without fail, and it happened this time too, at least one nugget, is so fatty it cannot be eaten and has to be spit out. read more

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What's going on Chick-fil-A Why y'all do me wrong order a sandwich and some nugget it was at room temperature not even hot. read more

Lightning fast long car line. We ate in. The staff was super friendly. The play place was small but the girls enjoyed it after eating. The food was hot and tasty. This was super close to our hotel (Gaylord Texan). I WILL return when in the area. You guys rock! Thank you for being awesome! Respectfully Bryan Yukon, Oklahoma read more

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The management is rude and unwilling to take accountability and fix their mistakes. I was told "I told the team member what to do, it's not my fault they don't listen". And when I asked for the managers name he told me "you don't need to know my name". This location is a complete joke. Do yourself a favor and order from any other Chick Fil A location besides this one. read more

Are you looking for a Chick-fil-A location that sprays toxic cleaning solutions with gross, nauseating chemical fumes all over the floor right by where you are sitting until you are physically sick and can't continue eating? If so, then you are in luck, and this is the restaurant for you! It is absolutely terrible!! Yesterday evening, after working all damn day, my family and I tried to just have a nice, fun, and convenient meal in the dining area of this location. Just as we were starting to enjoy our food, an absolutely clueless and insensitive female staff member (it sounded like her name was Christine or Christina) came into the dining area and proceeded to spray highly pungent cleaning solution that smelled like ammonia all over the floor of the dining area including right by where we were sitting. The chemical smell was so terrible that we became nauseous and short of breath, and we could not continue sitting there eating. My family member with asthma was having an even worse reaction and needed to get to fresh air immediately for relief. We asked the female employee to stop spraying the cleaning solution all over the floor of the dining area, but she would not stop, so we asked for the manager and told him what was going on. Instead of asking if we were okay or offering any help to us, he proceeded to speak to the female employee in Spanish, and she responded to talk about us to the manager in Spanish. Now, keep in mind that just a moment ago, she had been speaking perfect English to us when we complained to her about the chemical smell, and she told us in English that she would not stop spraying the chemicals. We told the manager that we were uncomfortable with them talking about us in Spanish and that we wanted them to talk to us directly in English about the bad experience we just had. In response, the manager continued with his dismissive and unapologetic attitude, and he refused to communicate with us about the incident in English only. He is a terrible manager and clearly incompetent, and he should not be overseeing customer service and food safety here. What a joke! In conclusion, horrible management and staff here! Beware of this terribly operated location (unless you like the smell of ammonia and toxic chemicals sprayed right by where you are eating)! However, if you do like the combination of nauseating ammonia and chemical smells with your chicken, then bon appetit! read more

Love Chick Fil A food and quick service through drive through. However, their attention to detail at the window needs improvement. At least 5 occasions my order has been incorrect. It is correct on the receipt so it was keyed correctly by outside person. I will now sit at the window and verify my order before leaving. read more

I was in the area for an employment interview and couldn't pass up an opportunity to try out a different CFA. Since I was right on the cut-off time between breakfast and lunch, I will be merciful in my review. I ordered a chicken biscuit with pepperjack cheese, which tasted delicious. The biscuit was so fresh and tasty with crumbling perfection. The coffee, on the other hand, was lukewarm at best and barely palatable. The young man who waited on me was very nice and welcoming. Overall, the restaurant looked cleaned and inviting. I wouldn't hesitate to eat here again in the future. read more

Chick-fil-A - ows the interior of a fast food restaurant - Fast Food Near Me - Grapevine, Texas

Got 2 chicken egg & cheese biscuits and 1 sausage egg&cheese biscuit this morning. The quality is fine except that they've reduced the biscuits size by about 1/3. It's not round any more-- It's got a weird heart looking shape. In other words, it doesn't even look like a sandwich. I know that egg prices are much higher now than before, but this is a very sneaky and deceitful way to handle that problem. read more

Didn't fulfill order correctly and rude staff. Handed food and grabbed rent forcefully.

Review based off service but food was outstanding. Came on a Friday afternoon, busy but wait was not too bad. Went through the drive through and ordered and when I was picking up food at drive through window was informed there was no more chick fila sauce. No apologies, just told "do you want a different sauce". I thought it was a joke because of the way it was said and never heard of chick fila not having their signature sauce, but it didn't bother me until I was given attitude about it. Understandably so it's not the staffs fault for unavailable items but a little kindness or customer service goes a long way and can shift an interaction completely, instead of attitude and adding fuel to the fire. Food was cooked perfectly and came out nice and hot, so overall not a total loss. read more

MAGGOTS/FLY LARVAE IN THE NUGGETS!!! Didn't even get a damn simple refund which is all I wanted. But of course, the managers didn't want to take accountability although I had my receipt, video proof, AND went back myself to show them the maggot infested nuggets. Managers kept questioning me like I was the one who put those there, hah good one. Nice to know they keep their chicken unsupervised with flies laying eggs on them. So hey guys, please check your food and your KIDS food because they sure love those nuggets!! Better yet, don't bother coming to this location because all of those employees know they're guilty and have no shame of getting you people sick. My pleasure huh. read more

I am a regular at Chick Fil A and this was my first time to dine in at this location. My order was given to me completely wrong and I had to take back 4 different items to get the correct one. When I took my son and daughter's Chicken Sandwich with pickles back because my daughter didn't realize the sandwich had pickles on it until half way through, the manager Claudia was EXTREMELY rude. She told me she couldn't give me two because one was half eaten and when I explained to her my daughter just noticed the pickles on it she had an attitude and said I will only give you one. It wasn't until I had to let her know I would contact a manager when she came back and said "I am THE manager!" I told her I would contact customer service which I did. I will NEVER visit this location again. Worst experience and it was all in front of my children. read more

Had a pretty horrible experience here. A group of highschoolers were loudly cursing and saying the n-word in the dining room. I approached them and asked them to stop. One of the teens proceeded to yell at me and curse at me. Employees stood around doing nothing, acting like they didn't notice the teens cursing and dropping n-words for the last 20 minutes. Thought CFA was a family restaurant. Every CFA used to have an employee designated to work in the dining room area. This is clearly not the case anymore. I will never dine in at this CFA again. read more

I do like going here as they are fast and friendly and the food is good but I just found out today that you can order a sandwich and get half cheese. Now, they will still charge you for a full slice but I guess the cheese was there so I can't complain too much. COME ON NOW read more

Chick-fil-A - Here you go half cheese - Fast Food Near Me - Grapevine, Texas

I received a a spicy deluxe with no top bun i didn't call and let them know because i wasn't going to go back and show them so i just ate it like that cuz i was hungry. At least there wasn't any maggots this time. My coworker had got chicken nuggets from this location with maggots in it a couple months ago but I thought maybe service had got better. I was still checking with every bite though read more

This is by far the worst Chick-fil-A around. The drive thru is unorganized and slow. The food is inconsistent. I drive out of my way to go to a different Chick-fil-A. My spicy chicken sandwich had the breading falling off and it barely had any pickles on it. read more

Chick-fil-A - My pickles - Fast Food Near Me - Grapevine, Texas

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One of the dirtiest chick-fil-A's I have ever been. A lot of unprofessional young employees along with the manager (Rolando). Who ever is managing this property needs to do a better job. read more

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Food was amazing and fresh. Service was amazing. We came here after a bad experience at Applebees and let me tell you good service is not something they are lacking here. Wish I could give them 10 stars. read more

Food was alright but the drive thru employees were the least enthusiastic employees ever. As an ex CFA employee I was very disappointed. I believe that kindness and caring are drilled into employees here for a good reason but this CFA did not have any core values. Very disappointed. read more

It's chick-fil-a if you haven't been then you should every store has great employees who always make you feel welcomed this particular location is my go to for lunch read more

​Came here yesterday for lunch and I was taken aback with how efficient and fast this place is ran. First and foremost, let me be clear in letting you know this place is super busy during weekday lunch hours.   Second, use the app. One of my co-workers told me that you can earn points and it's very well true. The app allows for ordering and paying and as you head to the restaurant, there's a feature that enables the order to be prepared as you arrive. I highly recommend doing so 10 minutes away as oppose to doing it once you arrive. That way, the food gets prepared and you beat the lunch rush folks who are in store.   As I arrive, it took about 5 minutes for the staff to call our my order using my name. There is a set location (to the right of the register) that allows for pick up orders.Once I picked up my food, made my way to one of the booth to enjoy my Spicy Chicken Sandwich and Waffle fries (my fave).   I love that the app allows for ordering of condiments as I had plenty of ketchup and bbq sauce without having to ask. Moreover, if you feel still hungry, instead of going back up to the counters, you can order more food from the app. like I did.   Everyone is super friendly and you get a smile with every "your welcome". I will come back here for sure. 5 stars all the way! read more

Chick-fil-A - Fast Food Near Me - Grapevine, Texas

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I would give this location zero stars if possible. I ordered a spicy chicken deluxe. I received a regular spicy chicken sandwich. No biggie deal normally. I went to the counter to exchange the sandwich. They asked to see the table I was sitting at, went through my food as if I was hiding the sandwich, and made me reorder the sandwich since I didn't receive a receipt. Really bizarre experience for a chick-fila. So strange. Absolutely perplexed at how rude and unprofessional the employee was. I thought I was on a hidden camera prank show. Not the usual Chick-fil-A experience at all. Highly recommend avoiding this location. Something is terribly off. read more

The chicken minis bread was not fresh and both of girls did not eat them be aside of that.

Worst customer service. No manners. Had an issue with my food order they just grabbed it & brought something else out without saying anything or even apologizing. Facility was also dirty. read more

tonight at Chick-fil-A I was very saddened by the service. the line took forever, and when we wanted to upgrade our meals to a large, they didn't let us. Honestly pisses me off. We won't be going back to this location. They were very rude. I wish I could give zero stars but I can't. So one is good. read more

they messed up my order and i had to eat it or i would've been sick from the medicine and i was rushing to school and when i come back to tell them and i showed them the picture of when i got to school they said they wasn't going to do nothing because i ate the food and i should've brought it back. i am a manager or what we call it a servant leader at another chic fil a and we own up to the mess ups and we serve our guest with the proper food if we make the mistake. read more

The drive thru is always, always, always wrapped, so I suggest dining in. They actually do a pretty decent job of keeping the line moving, but the parking lot isn't the best size to accommodate the drive thru being convenient when they are already wrapped around. I'm not a real big Chick-fil-A fan in general, but location wise, this one is convenient for a quick meal on the go in the area. Again, going inside really ends up being faster during the meal rushes, otherwise you can take out the quick part of that statement. The service here is usually pretty friendly and is always adequate. I cannot recall them mixing up or giving me an incorrect order. Quality wise I feel breakfast here has been mixed results, but lunch is a consistent meal. The nuggets and grilled chicken sandwich are always good options and those two items are above average compared to other drive thru restaurants. The tenders on the other hand aren't nearly as good as these two items and I would say are just average for similar places. A nugget craving would have me coming here over the other places in a square mile radius. The salad is usually pretty decent for a drive thru salad, but watch for their ingredients when ordering, why does everyone think blue cheese on fast food salad is a good idea? Salad is average compared to similar restaurants, which just means drive thru salads are normally meh. I think Wendy's does a much better job on salads and I will only choose to come here for that if traffic is bad and my time is too limited. Their waffle fries are usually great, but that is where they get the most inconsistent. Sometimes they are spot on, and they still taste pretty good when under salted but they are hard to eat when overly salted. That's from a girl who likes her salt, FYI. The frozen lemonade is a must try and it gives me a good sugar rush when I'm working a double shift. That is usually the draw for me if I choose Chick-fil-A over another restaurant in the area. Seriously, treat yourself to a frozen lemonade- it's lemonade and soft serve, what's not to like?? read more

The workers at this chick fil a are so rude. When taking our order after everything my husband said the girl said "anything else" in such a rude tone. Upon reaching the window, the girl who took our order (wasn't surprised to see this based off her tone) was straight up drinking a milkshake while handling food. So inappropriate. You get your food but dang where's the service I expect from chick fil a? read more

I went into this CFA back in the last week of February and I had never been here . As I was approaching the door and before I entered I held the door open for a lady as she was walking towards the door . Once inside I allowed her to go ahead of me and as they were taking her order there was another employee at the counter a much older lady with silver hair but I wasn't sure if she was taking orders or if her job was something else . As I stood there waiting for the lady that I allowed in front of me to finish a Caucasian male walked in and the lady with the silver hair immediately asked if he needed help . I was like "WoW" ! Then another customer walks , a Caucasian male as well and she quickly attends to him and I'm still standing there as if I'm invisible ! At that point I'm thinking that if you're a minority you are last or second to those who aren't ! Finally the employees that assisted the lady that I allowed in front of me were available to take my order ! Once I finished placing my order I advised the employee that I wanted to sidekick to the Manager once I finished my meal ! Once I was done with my meal I advised the employee that I was ready to speak to the Manager . After a couple of minutes a young lady with dark long hair came over and I told her what took place and the fact that I felt like I was discriminated due to my nationality after what I saw and what was demonstrated by her employee . She like many other Managers when they are told about an issue , situation or experience always reply with "I'm sorry" or "I apologize for your bad experience" and they think that , that will fix everything and make things better ! She then offered me a cookie ! Are you SERIOUS ! A cookie ! Come on now ! Do I look like a child ! I said "no" and instead asked her for 2 comp cards for 2 CFA Sandwiches and she said let me go to the back and get those for you ! Well about a good 7-10 minutes went by which was too long . She then comes back and says that she has none available but instead she would take my info from my CFA App and send me the como through there . I said "ok" ! Well it's been 3-4 weeks and I've yet to revive anything through the app and it seems like this location obviously DOES NOT care about their customers nor can they honor their word when they say they are going to take care of it ! On top of that I went to the side counter to get a refill and the other Manager another young lady saw me standing there for a refill stopped a young man that was already doing something to tell him to get me a refill ! I guess she thinks that she no longer needs to do refills since she's a Manager ! WTH ! I guess someone needs to remind her that she did it before and she should still do it now ! I'm sure she started at the bottom at one point ! She out of all people should lead by example ! With that being said , if YOU are a minority such as a Mexican , Black , Indian , Asian or anything other than Caucasian ! Expect to be either be ignored , skipped or overlooked ! Unfortunately we still live in a world where others think we are less than ! Now I gave the Manager a chance to make it right but as I mentioned it's been 3-4 weeks and I still haven't gotten my comp ! So that is why I'm posting this review ! All the Manager had to do was send me my comps and those in the DFW area wouldn't be reading this ! So if anyone's to blame it's the lady with the silver hair for the way she treated me and the Managers who were too good to refill my beverage and for not doing as they said they would ........ FYI , that's NOT exactly TOP QUALITY CUSTOMER SERVICE ! I tell you what though , go to the CFA on MacArthur & 635 and let Mr WILLIAM and his ALL STAR TEAM show your employees how to give TOP QUALITY CUSTOMER SERVICE and how to take great care of customers ! Mr WILLIAM does refills on a daily basis ! FYI , this post will be renewed every month until you all make it right ......... Trust me , I'll do it ! As of the 1st week of April NO ONE ( as in Management or Ownership ) has reached out ! That alone tells you how important the Customers are to them ! Keep in mind that it's the Customers who keep the lights on and the Customers are the # 1 REASON as to why they are in business ....... TRUTH & FACTS ! read more

This is my neighborhood location. It's outside the outlet mall parking lot, so you know they stay packed. I will admit it is not the most efficient location. I avoid this location on the weekend, but weekdays aren't too bad. The food quality and service is what you would expect from any Chick-Fil-A. read more

This was a weekend visit. Was going to the mall and here we stopped at Chick-Fil-A. Went through the drive-thru, no wait at all and it was around 6:40pm on a Saturday. Which was great! We had a car of 4 orders and nothing was wrong they got everything correct. Staff was nice and everything was right on spot. To me it was perfect for Chick-Fil-A. Would definitely come back if I'm in the neighborhood. Good crew when we came, keep up that great customer service it makes for happy customers! read more

Went through the drive through today and was debating on do I eat healthier or have the usual deluxe. As I pull up to the order board, there was an employee out taking orders. This is a very busy lunch location almost every day. I guess I should have already known what I was going to order before pulling up as I really felt rushed. Not the most friendly person. No up-sale or suggestions. The salad menu has changed a bit since the last I went and what I thought I was ordering is not what I received. The service was very fast and I wasn't at the pick up window for more than 45 seconds. The salad was okay. The cold shredded chicken on the Grilled Market Salad was nearly tasteless and the strawberries appeared to be very rip or had been frozen. I didn't catch it had blue cheese as I'm not a fan. I guess the next time I opt for the drive through at this location at lunch, I better have already know what I want. . read more

Worst Chick-fil-a ever. Sooo incredibly slow even whataburger is faster. Every time I come something is wrong or missing.

I use to love coming to this Chick-Fil-A. Now it seems like all the employees that work there are rude! no greeting and no thank you when they hand you your food. read more

DO NOT COME HERE! This is by far the worst chick fa la I've ever been to! There was literally only 1 person in front of me and somehow they manage to give me the wrong order! Workers are dumb af and clearly don't know what they're doing! H8 H8 H8 read more

Don't know if it was just a bad day for everyone working but ordering through the drive thru the guy was very rushy/rude, and it wasn't even busy, get to the window I'm rushed to put my card to pay and asked for sauce and trying to let the lady know how many and she was already handing me my bag. read more

As always, the food is outstanding and the service is superior. CFA is our favorite fast food restaurant!!

Clean restaurant, excellent customer service, and delicious food. I even saw a child drop his ice cream and the nice young man behind the counter jumped up and ran, cleaned it up, and brought him another one. When the man delivered me my food, he appeared to be the manager. He even told me God bless you. I deeply appreciate that read more

Chick-fil-A - Fast Food Near Me - Grapevine, Texas

In general, all Chick-Fil-A restaurants have employees that have good customer service skills. But this location, on my trip this day, was exceptional. My food came out fresh and fast. The workers cleaning the tables were smiling, like they wanted to be there. A tall gentleman asked how my meal was and I told him it was good and I really enjoyed the chili line pepitas, so he offered to bring me more, yum, yes! I tried the new spicy southwest chicken salad and the chicken was really good, again, happy, I was surprised. Not only was the chicken cooked thoroughly, but the spice had heat to it. The chicken was even better than the spicy Chick-Fil-A sandwich that I usually get. Yes, this salad is a do over! read more

Chick-fil-A - Trying the new spicy southwest salad - Fast Food Near Me - Grapevine, Texas

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