This is a place we loved to go to. But lately things aren't the same. Waited in line 20 minutes through the drive thru. Used mobile app then merged with the order line. Didn't even get a My Pleasure or a smile got a sorry. It had a fun bingo that isn't no fun and people are leaving and going to another one. Wish we had our old Chick fil a back. read more

Decided to give their breakfast a try and it did not disappoint! The food was great and the team was very kind and welcoming. We had preordered through the app but the pick up time was a little lengthy for fast food and having preordered. It did seem as they were training new staff. We got our items and without checking the drink, it was the wrong one but overall the food was great. I personally like the crispiness on the muffin sandwich. read more

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Not often you ever get poor service at a Chick-fil-a, but I think this location might have the best service of any Chick-fil-a in Michigan. Always clean, great counter service, and they always ask you for refills and extra sauces. They even take your tray most of the time. All the employees are friendly and attentive. Food is typical Chick-fil-a good as well. Top notch location, very well run. A+ read more

I accidentally ordered from the app for their restaurant. Scanned in at another location. Called them to explain and cancel. They told me I'd have to come get the order. I ended up calling corporate and they couldn't believe it. Corporate refunded my order. I will not visit the Edgeknoll location again. read more

My wife loves this place. She likes to order a chicken sandwich, fries, and water. I am not a chicken fan, so I'm disappointed in the lack of other options. The servers are friendly, polite, and enthusiastic when ordering. The place is inviting, and clean. read more

I love taking my Granddaughter to Chick-Fil-A when I visit Grand Rapids. I've always had a wonderful experience until just now. We ordered fruit with her child's meal. The cashier asked to verify and repeated fruit with the order. When the food was brought to us, the meal had french fries. The employee wanted to charge the extra cost. Any other business would have been happy to leave the fries and correct the mistake. The employee was not happy and for the first time ever, I heard the phrase "my pleasure" insincerely. read more

The efficiency of a Chick-Fil-A drive thru is remarkable. They have come so far so quickly, especially compared to all of their other fast food competitors. This location is no different. We were waited on by happy, competent staff, and of course, it was their pleasure. read more

Chick-fil-A - Storefront - Fast Food Near Me - Grand Rapids, Michigan

this guy named Eli Westra took out order. He was so nice, caring, cute, and he said my pleasure while flashing a dashing smile. I was so impressed with him!!!! read more

Wow get out your arm & leg because it is expensive! Ordered for 3 people and felt like we donated money to another country. I'm not impressed but my family enjoys the food from here. When I get home I like to air fry my fries and add liquid homemade cheese to my fries! Delicous and made to feel as if the fries are from Jersey and New York! Great service and fast. Just be prepared on the cost. It's a luxury to eat out nothing like it use to be :( read more

The place is nice and clean while the staff is very pleasant. The food is your typical fast food joint, but it was good. The parking is more than adequate and it's in a good location relative to other things in the area. Overall, this is a good place to stop by for a meal. read more

I rarely visit Chick-fil-A because I don't agree with the ridiculous hype for a fast food chicken sandwich. However, I stopped in this morning because typically the mornings don't have a long line at the drive-through. As it turns out, I should've kept driving. They messed up my order twice and then made me sit for almost a half an hour in the parking lot for a correction that never came, I finally had to leave and asked for my money back. read more

I don't like this new system of where mobile goes thru drive thru they need the old system back!

Love chick fil a...who doesn't, right! Ordered a egg white grill muffin and there was a piece of hair on it. Called and they said they would give me a new sandwich, with 30 days to come, "remember." Hopefully they'll stop serving food with hair! See the picture below. read more

Chick-fil-A - My hair is dark brown so I know this isn't mine! - Fast Food Near Me - Grand Rapids, Michigan

If you haven't then you must. If you're unsure order what I order: Spicy Delux Chicken Sandwich with waffle fries. It's really not that spicy. Just the right amount to get the flavor. Then what you do is ask for Chick-fil-A sauce and put that liquid gold right on top of that chicken sandwich. Other popular and great menu options that I've had and put my stamp of approval on: -Any of their shakes -lemonade -chicken strips Thank God that he has brought Grand Rapids a Chick-fil-A. We would drive South to get our fix. Thankfully we can come here now. I will be a frequent customer. I'm a fan of their business model and their consistency from store to store is only surpassed by McDonald's. read more

I've always heard good things about the service at chik-fil-a and I was so happy with the service I received when I went for the first time myself. The wait was not long at all and the food was amazing. The staff was constantly checking in on me and my friend and offered us water which we graciously accepted. The interior was very cozy; there were cute vases with flowers at each of the booths. If you have to pick a fast food joint to go to, pick this one! read more

Chick-fil-A - ows tables and benches in a restaurant - Fast Food Near Me - Grand Rapids, Michigan

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Having visited many Chick-fil-As, I would have to say, this is hands-down the best run location I've encountered. The place looks great - very clean and organized. Service was fast and efficient. Food was delivered quickly, and done to perfection. The manager was continually checking on the guests. She was great. If you want to learn how to treat customers, just eat here and watch. We frequently drive this route, and will be certain to stop here every chance we get. Well done! I suspect this is exactly what the founders had in mind. read more

I had a mobile order and I typically eat in the parking lot so it wasn't a big deal when my first sandwich had pickles on it when I asked for no pickles. A gentleman inside politely apologized and made sure I was given a sandwich without pickles.. this one in the video. Any idea what that white squishy substance may be? Anyways I used to love coming to this location but inconsistent food on more than one occasion has shut this place down for me. read more

Omg like their food is absolutely amazing and flavorful. But their Mac n cheese is too absolutely die for!! Their Mac n cheese is THE best I have ever ever had!! read more

Great customer service. Best Chick-Fil-A I have ever been to. The food is fresh and the employees are quick and attentive. A+ TO THE MANAGER! read more

Not sure what happened the food is still fine but they are slow slow slow! I used to get me orders very fast but the last three times the curbside service has takes forever! read more

First note - I'm not going to discuss politics here. What a company may or may not agree with is not the focus of my review. I decided to check out this place to see what all the fuss was about but I refused to go during the first couple of weeks when lines were out onto Kalamazoo avenue, so now about a month later I finally got a chance to check it out. First of all, as you would expect from a new business it is clean - scrupulously clean. And they seem to take good pride in keeping it so, while I dined in I watched a manager going around scrubbing what appeared to already be a nice clean floor, pulling aside tables and such to get every corner. Nice to see. The service was friendly and even though they were busy, it was pretty darn fast. The drive through had at least a dozen cars in it so I dined in. Took me maybe three minutes to order, and get my food delivered to my table. The chicken strips were incredibly tasty, but I was disappointed by their small size - each was about the size of two chicken nuggets put end to end, and I could have had 12 nuggets for the same price. But the chicken was hot and fresh, the breading amazing, and the waffle fries were really good. read more

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Got a mobile order. My phone said it was on the way. It was about 20 minutes later, and still not there. I was heading in to find out what was wrong, when the manager answered my phone call. She said the employees could not tell it was 2 sodas. That made no sense to me as an explanation so I asked if the person was not able to read. The manager pointed out that I was rude. I thought maybe the person did have a reading problem, but no. I did not intend to be rude, but the manager said such a dumb thing. She was looking to argue rather than apologize, and fix it. I have had a few mix ups at this Place before. In the past they were always fixed promptly. This manager should find a job at a warehouse so that she does not have to interact with humans. read more

We ordered and were through the line at lunch time in like 7 minutes. They have sure come up with a method that works!

Can't tell you enough how much I love their strawberry shake and 12 piece grilled chicken nuggets!

i went to this location and my chicken nuggets were all cold and two were mainly just crust with no chicken... the two other friends i was with got their food 10 minutes later. disappointed read more

I've been at this Chick-Fil-A several times for breakfast. The chicken and biscuit sandwich is very good, the hash browns are hit or miss, I prefer mine a little on the crispy side, theirs tend to be more often on the softer side. In my many visits, there is one thing that has been consistently bad - the coffee. Today was the third time my coffee has been so bad that I had to throw it out. At other times I've been able to salvage it when I get to work and add some cream (powdered...ugh) and sugar. Today's coffee tasted rancid had an odor I can't quite describe...almost fishy. I've been giving them the benefit of the doubt, hoping that by some chance, I've just had some bad luck getting a few bad coffees and it'll get better. However, At this point I'm thinking they're just incapable of making a good cup of coffee. On a positive note, the the customer service has always been great. read more

A+ food and service! As the indecisive person I am, it took me a while to decide what I wanted. The staff was super friendly and made sure they answered any questions I had. They also walk around making sure all the customers are satisfied. One of the employees even asked if we would like some water and brought it to us. Best service I have ever received at any fast food place. In addition, the place was nicely decorated and pretty clean. Wish there were more Chick-fil-A's near me! read more

OMG I love chick fil a. First off the services is so amazing. The drive through is remarkable and fast. I love how everyone is just so pleasant. Of course the food is mind blowing. Not sure what they put into the food to make it taste so good, but keep it up. Much love for great service and food. read more

I can't get a sandwich where they put mustard in it? Why not? Makes no sense to me. If you can't give a customer what they want i will not buy there again. BETTER STEP UP YOUR GAME Chick or you'll be on the bottom of the list for all. So now i find out the sandwiches are not fresh made they are pre packaged. This just keep getting worse! Keep talking chick as your continuing to hang yourself. read more

Service is excellent! Food is great! Play area is a ridiculous set up... disappointing end to my first experience. So small. Smells bad. Sign says kids 3 and under, but maybe 2 out of 9 kids were under 3. The rest ranged in ages 4-10, practically trampling my 2 year old. Just not pleasant for either of us. read more

Chick-fil-A - Fast Food Near Me - Grand Rapids, Michigan

The food here is very good, and always made fresh. Our whole family loves the chicken, whether it be tenders, a wrap, or a salad, it's all delicious! And the service is amazing, especially for a fast food restaurant. read more

At 1st, I thought to myself.. Oh GGGGREAT ANOTHER! Chicken FastFood Resturant.. and I tried it when the KALAMAZOO Store had their Grand Opening... I thought OH... YIPPIE.... I'll never go back.. But then my wife said to me.. Did you have Their Sauce? I replied Well No.. Ok.. Please do this for me 1 last time.. Here's some $$.. Go order the 12 piece Nuggets but you need to say Grab some Original Sauce also. Well.. I did! And like Always My Wife was RIGHT AGAIN! Now I'm Hooked! Last time I went there I ordered a 30 piece Nugget with Chic Sauce! It's out of this world! My wife just smiles and says.. " WE GOT YA HOOKED!" read more

I've been to many different Chick-fil-A is over the years and not once have I ever had breakfast and I don't know why. But today on my way to Holland we stopped to get breakfast and I suggested Chick-fil-A out of nowhere. I'm very please that I suggested this because I love their lunch menu/dinner menu and their breakfast is out of this world. I wish I had a Chick-fil-A closer to where I live but sadly it's kind of far so I don't get a visit as much as I want to and I wish I did. But I was just down by their breakfast and can't wait to have your item off their menu. I want with the chicken egg and cheese bagel because I have a big bagel person and they did not disappoint with that chicken. As always I recommend people coming here just because of the food and the service. Always top notch every time I've come. read more

Chick-fil-A - Fast Food Near Me - Grand Rapids, Michigan

Chick-Fil-A and I have been having a love affair since 1977 when my family moved to FL from NJ and there was one inside Countryside Mall. I've eaten more chicken sandwiches (and waffle fries) than I care to admit since that time, and driven some crazy distances to get my fix...but not anymore! Chick-Fil-A has finally landed in W. MI! My visit didn't disappoint. While the lines both inside, and at the drive thru were long, they moved fast. The food never disappoints. Always fresh, hot and delicious! Staff is always friendly and polite! My usual order is a #1 Original combo with waffle fries, diet lemonade, one honey mustard sauce, and one Polynesian sauce. Pro tip, dip those waffle fries in the Polynesian sauce and your sandwich in the honey mustard. You are welcome! read more

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This is the only Chick-fil-a I've ever been to, but I imagine they're probably all like this. The staff are the most friendly, professional people I've ever encountered in any food service, let alone fast food. They make it an absolute pleasure to eat there. They treat you like a human being instead of just taking your money and grunting at you. They're a cut above the rest and that's why they do so well. read more

Always great service, delicious food and welcoming atmosphere. Never been disappointed at CFA!

Went with a 3 star rating because I purchased a Deluxe Chicken that was great price for the overall size of sandwich. Went thru the drive thru and the employee was very nice, helpful, and friendly. Now the bad part.... bland, tasteless, and cold. Lettuce and tomatoes were hot and wilted. And if the girl at the window had not specified there was no condiments on it, it would probably rated a 1 star rating. Mayo gave it some much needed flavor. read more

Chick-fil-A - Fast Food Near Me - Grand Rapids, Michigan

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Same great chicken sandwich is now even closer to home. If you really are craving these scrumptious treats you may to wait another week the lines are long. read more

Chick-fil-A - Fast Food Near Me - Grand Rapids, Michigan

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Decided to stop by this place this afternoon. Have not had a chick-fil-a since I don't know when. Be warned. The lines are long especially the drive thru. The low rating is for the sandwich which I found quite salty. The waffle fries were good. I think I prefer KFC chicken sandwich. I had the meal for $6.85 (samwich, fries and drink). But I don't think I will be going back for a while. Nothing special. read more

Soggy It's usually pretty good here but the bread was so mushy. I just took it off and ate the chicken but i wouldn't have gotten a sandwich if i wanted to do that. read more

Chick-fil-A - Fast Food Near Me - Grand Rapids, Michigan