Don't order a large fry. They'll just fill it half way up and fill the rest with your sauce packets I went back to ask for more fries and they said no....??? You should give people what they ordered in the first place. They are after all paying for it. read more

Franklin now has an abundance of CFA restaurants but this is my least favorite one. The drive thru is as bad as majority of other fast food places in messing up your order. Multiple times I have gotten home with part of my order missing (yes I know I should check my bags before driving away but I just expect better from CFA). This week I got halfway home and stuck my hand in the bag for a fry and imagine my surprise.......NO FRIES!!!!!! I had to turn around, call the manager and go back for my missing fries. And that was all I got. That and a half hearted apology. No coupons or incentives to return. Guess I'll just go to one of the other locations. read more

Normally this chic fila is very efficient. However I just waited for 25 minutes for my pickup order. The staff was actively working but there was no one there to provide any answers if I had a question. I understand a busy day as I also work in hospitality. I will be avoiding this one for a little read more

i go to this chic fil a im not kidding every single day & the staff are my bitcchessss. they know me by name & sometimes they'll drop a couple of freebies in w my nuggies. they're quick & kind & i've actually never written a review on a fast food chain before so coming from someone who don't really care it means a lot. love u guys read more

This restaurant is a bit of a mess! The drivethru is Good.... but the food is a mess. I complained and the Manager seemed defensive. read more

Chick-fil-A never seems to disappoint. The kids that work there are so friendly and on top of things. The food speaks for itself... outstanding! Best fast food in the area by far! read more

i think they believe their own hype. if you are only going to serve breakfast food during a given time you need to advertise those times. i am so done with this restaurant chain. read more

Order a simple sandwich in the lobby since the drive-thru line was a mile long. Waited 10 minutes while 5 employees buzzed around and served everyone who ordered after me. Finally after 10 minutes I asked to check on my order and it was sitting in a random bag on the counter. Worst CFLA evere read more

What can I say? It's Chick-Fil-A! The epitome of consistency. Super fast service, super friendly, and super delicious. I have always said that the C.E.O. Of Chick-Fil-A should run for president because that is one efficient operation. read more

This location has to have the worst parking lot and drive thru arrangement of any fast food restaurant on earth. It's dangerous and unorganized. Will avoid this location from now on. But the food is awesome as always. read more

This particular Chick-FIl-A is run like a well-oiled machine and the attention to detail with customer service is unmatched. You expect the more experienced employees to be stellar, but even the young high-school-age employees they have are great. It's a great experience every time I've been there, which is quite a bit. You know you're going to be treated well if you come here, along with getting delicious food. read more

I agree with another reviewer that most locations are the same, which is why I will stop at any when traveling. I will mark this one off our path. I happened to be driving through on a Saturday afternoon and stopped around 3pm, thinking it wasn't lunch or dinner time. Terrible time, because a soccer game must have just let out and a portion of the dining room was closed off forcing all dine-in to the area in the back. They were preparing for a mother-son dinner so the front dining space was closed off except there is a door from the outside, which we used to enter. We were admonished for walking in that door and through that dining area to the registers. The tone of voice the lady used was unnecessary given there was no notice on the door that we would be walking into a dining area reserved for an event, that hasn't not started. I heard her continue to behave this way to those walking in after me. The food was fun, but because so many people were crammed into the back space, it was hard to move and the staff never came through to help with refills or removing trays, which seems to be a signature offer at other locations. Friendly customer service was lost on this staff. read more

When I go to California, I want In-N-Out Burger. When my cousin from LA arrived in Tennessee and wanted a quick bite, he wanted his first-ever Chick-fil-a! (There are only two Chick-fil-a restaurants near him apparently, and neither of them are reputed to be easily accessible.) I took him to "my" local restaurant (where I've been known to frequent the drive-thru for Chick-n-Minis and an Arnold Palmer of the Gods), and we went inside so he could have the "eat in" experience. We stood at the register and he asked for suggestions on what to order. The cashier's jaw dropped, as she couldn't believe he had NEVER tried Chick-fil-a. The manager took notice (it was 3pm on a Friday, the place was almost empty in between meal rushes), stepped up to the register, and gave my cousin his entire meal and lemonade free-of-charge! And they gave him a bunch of sauces to try and explained what they were. They said they wanted his first visit to be special. My cousin's reaction, "I'm not in LA anymore." He was shocked anyone would ever give someone free food. I told him, "Welcome to the South." Politically, I don't see eye-to-eye with the company's leaders (I definitely took some heat from my friends on FB when I posted about this kind gesture), but I do appreciate that my local restaurant makes a great chicken sandwich and always impresses me with their kindness and customer service. The interior is clean, and they try to keep the insane drive-thru line under control; there have been times I've driven away without a meal because it's such a popular place and the wait can be long. Chick-fil-a is my personal guilty pleasure/transgression in fast food for sure. Until another place makes a better fast food chicken sandwich, I will accept my fate as a hypocrite. read more

This Chick Fila food is as good as any, of course! Their kids nights are really fun and include a balloon artist, face painter and crafts. I didnt give 5 stars because the parking lot/drive through is a total disaster. If I want drive thru, I go to the Franklin Rd location. read more

Ohhhh Chick-fil-A, WHERE HAVE YOU BEEN ALL MY LIFE? This journey stared with me, an ignorant New Yorker who thought Chick-fil-A would be a gross fast food joint. With great reluctance, I came to this spot in Franklin because there was a terrible snow storm and basically, nothing else was open. What a lovely and lucky decision I made. I ordered: The spicy chicken sandwich deluxe meal - This is a boneless chicken sandwich seasoned with a spicy blend of peppers before it's hand-breaded and pressure cooked in 100% refined peanut oil. It's also served on a toasted, buttered bun with dill pickle chips and pepper jack cheese (I pulled the description from their website). To be clear, I couldn't give a shit about the refined nature of my peanut oil. However, I was surprised by the quality, attention to detail and of course, the fantastic taste. This also came with waffle fries and honestly, have you ever had a bad waffle fry? OF COURSE NOT. I also ordered the chicken nuggets and they tasted just like popcorn chicken. Hell, I didn't even need sauce. NO SAUCE, SAY WHAT BRO? Can I call you bro? Lastly, I ordered a chocolate chip cookie because I'm 4-years-old. My only regret was not ordering 40 of these bad boys. This cookie was the perfect combination of hard and yet, chewy. Did that sound sexual? Ultimately, I grew up in a town that hosts a McDonald's, Burger King, Wendy's and Taco Bell so it's safe to say I know my fast food and Chick-fil-A ranks among the best fast food I've ever had. read more

This CF does a good job of getting you through the drive fast. Good grilled chicken sandwich, however I did not get any catsup for my fries. I asked for two. Cant eat dry fries without catsup so I wasted money ordering them. Please just give everyone ordering fries catsup!!! Disappointed!!! read more

Play area is always nice and clean, staff is super friendly, and I love how there are booths right outside of the play area.

Holly smokes there is a lot of freaking people here. It sometime is unbelievable how many people are going through the drive thru and in the restaurant. Also where all these damn kids come from, shouldn't they be in school or something during lunch time. LOL I deal with it because the fried chicken sandwiches are extremely good. The grilled, I am not a fan. It also amazes me how fast they move everything along. read more

OK, when I lived Franklin I considered this "MY" Chick Fil A and I don't like fast food one bit! I business travel, I try to avoid fast food in my struggle to NOT gain back 80 pounds lost. I make an exception once in awhile for CFA, dang those sandwiches are good!!! And it's so nice to be treated well...the employees are polite as all get out. The spicy chicken sandwich is my fave, I wish I could say the grilled chicken is...but it's not. And bravo to the traffic controllers at CFA on Mallory. They should hire these guys at ATL and straighten that place out! read more

One word- Efficient! Don't let the long drive thru lines deter you. This here is a well oiled machine. The two drive thrus move quickly and breakfast goes until 10:30 a.m. Of course they always reply with the usual, "my pleasure!" The cheeriest fast food chain around. I prefer breakfast over lunch. I seldom get a chance to eat their breakfast, but the chicken and biscuit is awesome and so is the bacon, egg and cheese biscuit. Busy location, but a good one. read more

Chick-fil-a will always hold a special place on my heart. For fast food, it's the best of em all, in my opinion. The food always tastes fresh and REAL. I never feel crummy after eating it (I'm lookin at you Krystal.) When we came to this location, it was BUSY. I've never seen a Chick-Fil-A THIS busy. There were kids everywhere, a balloon artist, the cow mascot was greeting tables... it was a bit wild to say the least. However, we got our food extremely fast, and they had wonderful table service, which isn't something most fast food places do. Let's save the cows, and eat more chicken. read more

This is one of the best Chick-fil_A's I've been to .The staff was courteous, yes the parking lot is crowded but that says a lot for how good the restaurant is. When you gohere you just have to be prepared for good food and a lot of people and a lot of smiles . read more

If I could give this place zero stars that's exactly what I would do. Totally annoying and humiliating when they make gallons of tea in advance and it tastes fermented. Which is exactly what's going on here because the regular cups of tea that you get with your Mill taste completely fine. Every single time I get a gallon of sweet tea from Chick-fil-A at this location it is always fermented and nasty. I was asked by one of the managers not to contact corporate just to call them and let them know. So that's what I did two days ago the tea was bad yesterday but he was bad. So I give up I'm not trying anymore and it's a real shame but I'm not going to give my business to someone who tries to humiliate me. Olivia the manager asked me to stop by and come through the drive-through then proceeds to berate me like a child saying that they are not getting out any more free cheese. I brought the gallon of tea back because I didn't even drink it. I poured one small cup it was nasty I put it back in the refrigerator to bring it back to the Chick-fil-A. Fermented tea is nasty and it's a health code violation. So, I see that a few people have already contacted corporate and nothing has been done so I will definitely be taking this up at night since they thought it would be appropriate to try and tell me that they're not getting anything for free. When you can clearly tell I need nothing for free read more

It's Chik-Fil-A. This is a good one. If you need a review of the food, you're probably not from an area that has them. You should try it. As far as service and quality, this is as good of one as I've ever been in. read more

I have been here a hundred or more times and they are pretty consistent in quality of service and wait time. No matter how busy it is you can usually make it in and out of drive thru or inside in a decent amount of time. I think they only messed my order up once when they gave me someone elses food. The staff is very friendly and helpful. Overall it is a nice experience. read more

I'm really impressed with this location! Despite how busy it can get during the lunch hour, this location operates on a two-lane drive thru with workers taking orders on each lane as they walk up to your driver's-side window with a smile. Chick-Fil-A has the best service in the fast-food chain industry and I always love coming to this or the Brentwood location! read more

Seems dirtier than ever! They used to have a dedicated lady that would keep the place clean and they fired her! Apparently she was there for 15 years and they dumped her to save money but now it's clear they need someone to truly clean!!! read more

Chick-fil-A - Fast Food Near Me - Franklin, Tennessee

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I come here more than I would like to admit. Their food is always consistently perfect, and I cannot recall an incorrect order... I'm a drive thru regular and my kids love coming here too. The employees are the friendliest ever. Love my Chick-fil-A. read more

This place was an absolute mad house, and we had our orders taken and food on our table in 6 minutes. And it was perfect. Super awesome service! Never have I ever had a bad experience at Chick-fil-A. Steve, you have a good team here. Keep it up. read more

Horrible and slow service. Ordered online and sat in slow drive through FOREVER and due to it being so backed up was right before to the speaker box to order (couldn't move up any closer) and time changed from 10:27-10:31 and they wouldn't fulfill my already ordered breakfast food. Little ridiculous! read more

1) Waffle Fries 2)Chargrilled Chicken Sandwich These two things go together better than peanut butter and jelly. Needless to say after an unsuccessful attempt to eat at Pei Wei (Ate there but it was disgusting.) We stopped by Chic-Fil-A for a re-fueling for the day! This location however has the most insane race track inspired drive through. You literally round the building 3 times by the time you get in line and the time you drive off. Madness! Its worth it. Get your race car driving fix and some tasty grubbage here! read more

I love Chick-fil-A. Here are the best items: 1. Chicken Sandwich 2. Chicken breakfast biscuit (not all locations) 3. Chicken Tortilla soup (seasonal) Here is how, in my opinion this Chick-fil-A location could improve: 1. Cleaner restaurant 2. Better make/model of coffee 3. Distinct lines for ordering and picking up (it is always confusing unless you are the only customer) read more

Food was great. Service was terrible. Very disappointing as we love Chick-Fil-A. We are traveling through, and not from this area. This location does not live up to the Chick-Fil-A name. read more

I love this Chick-fil-A location! The owner is one of the nicest men you'll ever meet, and the management is outstanding! They train their staff to take care of their customers, and that is exactly what they do. Just like every Chick-fil-A I've visited, the food is always great. Although this location is always very crowded (especially the drive-thru), the staff gets you served quickly and efficiently. By far, this is my favorite quick service spot! read more

I absolutely love this place!!! This is truly the first time I have ever had chick-fil-a and I love it!!! The workers are so friendly not to mention the food (grilled chicken nuggets and the cookies oh the cookies) faith offered some ice cream and I loved it!!! Thanks faith you ROCKKKKK!!!! Will be back for more!!! read more

My daughter and I where first time visitors to this well known and much loved chain( don't have them in Canada). Not only was the food experience a fantastic one but Donald was truly fantastic. The company should have him train all employees on customer care. We enjoyed the experience so much we go two spicy chicken sandwiches for snack today. read more

This is one of my favorite chick-fil-a's (as if they're not all wonderful). The food is always fresh, the employees are always kind, the place is always clean, and my kids love it (bonus points)! But, today was the best service I've ever received. I went in for a quick meal and received wonderful service. The cashier was a nice young lady, a man came around and offered mints and then I walked out the door and a young man (employee) ran up behind me and asked if he could walk me to my car because it had just started raining and I didn't have an umbrella. I seriously thought it was the sweetest thing. Thanks, Chick-fil-a for the consistent, wonderful service! My family and I will be back! read more

Location is the worst!!! Orders are always wrong and this place is so unorganized, I'll always avoid coming to this location . They don't cater to gluten allergies and in the morning they don't care to help alternate to help you be happy with your food order. The Brentwood location and the other franklin one rock!!! I won't be back and will avoid this location. Service stinks read more

Always crowded. Avoid it at lunch though as it eats up your entire lunch break in line and navigating the sea of people. Great food and service though. For lunch, head to the one inside the mall...you'll eat faster. read more

Location is the worst!!! Orders are always wrong and this place is so unorganized, I'll always avoid coming to this location This location never does any special request, they never accommodate gluten free request. To order a special salad is the worst experience, they pawn you off to the side and make you wait. Almost like a punishment . This location is the worst- the Brentwood one is the best!! Always accommodating at all times. Mornings and evenings. Always willing to make clients happy! This Mallory location is the worst!!! read more