Food aside (you like fried chicken sandwich or frosted lemonade, right?!), I have had great pick-up experience every time (3+). If you don't want to wait in the drive thru line (which can be quite long during lunch hours), and don't mind walking a few steps inside, use the "pick up order" feature on the app. They will start preparing it as soon as you arrive in the parking lot (tracked by GPS). There is a designated parking area for pickup, which allows you to skip the long drive thru line. I've gotten my food less than 5 minutes every time. Also, I think we all know by now, not open on Sundays! read more

Chick-fil-A - Parking right in front of the door for pick up orders - Fast Food Near Me - Federal Way, Washington

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Good spot when you want something quick that still feels a little more organized than total fast-food chaos. The food was solid, the whole experience ran smoothly, and I do respect a place that can move a line of hungry people without making it feel like the start of a riot. Worth it for familiar food that usually delivers what you came for. read more

This is a large size potato fries. This is unacceptable and very disappointing. I don't have the energy to go back and argue. read more

Chick-fil-A - Fast Food Near Me - Federal Way, Washington

Super friendly staff, food was super good! I love the lemonade, it's amazing! The drive thru is definitely poorly designed, I could not fit my truck in the drive thru. The inside is clean. read more

Chick-fil-A - Fast Food Near Me - Federal Way, Washington

after a hard day packing/loading moving boxes adult grandson & I decided to get some food & take back. Naomi was very friendly, told me about specials, & worked quickly to take our order. Building was clean & spacious. Food was hot, packaged very well & made it home with no issues. I recommend this store based on customer service & quality of food received. read more

This is my hometown, Chick-fil-A. Overall, I have very few problems at this location. Employees are always super nice (absolutely LOVE Gloria!). They're fast, efficient & very rarely do they screw up. When they do, they acknowledge it and make up for it. Sometimes they do forget to put condiments in so always check before you leave. Definitely recommend this location. It's in the top three locations in Washington that I've been to. Always be sure and use your app Chick-Fil-A app at this location and do a mobile order because they do reward you for that! which is greatly appreciated read more

Chick-fil-A - Fast Food Near Me - Federal Way, Washington

I love spicy chicken. Food is consistently AMAZING. That spicy chicken is perfect meal. Service is consistent too with it always being relatively fast and always super welcoming. I haven't dined in to this location but the drive thru ambiance is perfect customer experience. read more

Chick-fil-A - Spicy Chicken Sandwich - Fast Food Near Me - Federal Way, Washington

I must be missing the memo or something. I don't see what's the big deal about the chicken sandwich here. I either tried it many years ago and didn't think much of it or have not tried it at all. So I asked the staff for recommendation and his preference was the chicken sandwich with no sauce. I went with that. The sandwich was ok. Very plain. Not say dry but it felt like something was missing. It was literally fried chicken with pickle tucked between a bun. The chicken was seasoned but it was a bit salty for me. I also had the peppermint milkshake. That was pretty nice. I guess it's common now for milkshake to cost as much as a burger. Sad state of times. Service was great though. read more

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The food is great and the service is good too! They have fun play place for kids. There are cute little place mat activities for kids to do while they eat and stickers of cows. There a worker there, I forget her name, but she is always very friendly. She walks around and talks to everyone and remembers me and my 4 yr.old niece by name. Everything is kept clean, even the play equipment and the bathrooms. read more

I am not sure why they thought it was ok to give this "grilled chicken nuggets" for a kids meal... this photo was after I had wiped off some char on it already. This is unacceptable and especially when food here is pricey read more

Chick-fil-A - Fast Food Near Me - Federal Way, Washington

I'm amazed by the service and the food this is honestly my favorite place to take my daughter Sloan 10 out of 10 would recommend! and there is great ambiance! read more

Bit into a rotten French fry & my cookie was hard as concrete, line probably slower than any other surrounding fast food. Was in the drive-thru line for 20 minutes read more

For fast food chicken it's good. I like the pre order people in line outside for efficiency! Makes it go really fast! The chicken strips is what I ordered this time for me and some friends. Yummy! read more

I like the location i go there from time to time. Made it all the way home today though and realized they missed a regular chicken sandwich and i ordered a Sunjoy and this so the first time i got a non sweet tea mix. I'm hoping this doesn't become a norm but they are still solid read more

Chick-fil-A - Receipt - Fast Food Near Me - Federal Way, Washington

Very friendly staff, both inside and out at the drive-thru. The drive-thru line can get long at certain times and food can take a while when ordering inside but that's pretty standard for Chick-fil-A. I'd recommend this location. read more

Food is good chicken is moist, waffles fries are basic and soda was flat. Mac and cheese was cheesy and good. Lines are long but went quickly lack of parking and parking lot and drive Through ran together. Felt bad for the employees outside in the Cold no gloves and freezing their butts off. I don't think I'll return. read more

Chick-fil-A - Fast Food Near Me - Federal Way, Washington

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Great food and prompt delivery. Salads are great and love the chicken. We did delivery because the restaurant is so busy. read more

Came here Tuesday around 1pm, I noticed that they had staff directing cars where to drive in their parking lot. They set up 3 lanes and took my order at my window. They offer paper menus and were very polite. I ordered a 6 piece grilled nuggets kids meal with apple juice and a chik fil a deluxe sandwhich meal for me and my hubs to share. I didn't have to wait long and they gave me everything I asked for including 3 each of their Polynesian, chik fil a sauce and Sriracha sweet sauce. Servers and food were great! Keep up the great customer service! read more

Chick-fil-A - Deluxe chicken sandwhich - Fast Food Near Me - Federal Way, Washington

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We go to this Chick FIl A a few times a month because my kids love to play in the play area, the food is great and the service is exceptional. Gloria has always been so polite and sweet to us! She acknowledges my kids and makes them feel welcomed and special as well. Kevin is also so amazing! Today as we were waiting for our food, he came to our table and offered my kids a sticker book. They were so happy and he just made our whole day. We will continue to be regulars and keep up the good work Gloria and Kevin! read more

Brendan provided excellent service...TWICE. It was like being back in Georgia and the southern hospitality! The drive through caused an interesting traffic jam in the parking lot. Inside was just as lively as a chicken coop gone wild. Still, the smiley service and the original chicken sandwich & waffle fries is what keep you coming back ;) read more

Chick-fil-A - Accepting the chicken sandwich challenge ;) - Fast Food Near Me - Federal Way, Washington

One of my favorite fast food place to go!!! I wouldn't even say this is fast food because their food is ten times better compare to other fast food restaurants. It is much healthier and everyone is always so kind and happy. They actually even serve you without expecting anything in return. Most places will have their fries already cut and pre made. In this location , I saw them cutting a fresh potato to cook. They have the best fries specially dip with their special chick Fil A sauce. I like how the place is always so clean and have this cute flower on the side that's actually real :P. I love the songs they play in the background. Not many places play christian songs anymore. They are not greedy when it comes to extra sauce. They'll even give you more than what you ask for. Plus if you dine in, the condiments are free for all and it's cute how they have play pen for the kids and drawing activities. read more

Chick-fil-A - Grilled chicken club with Oreo milk shake and fries - Fast Food Near Me - Federal Way, Washington

My spicy chicken that I opened up after getting home was dark brown, greasy, over fried and 1/4 of an inch PAPER thin. This clearly passed someone's visual once while frying once while assembly and apparently in their books a breast filet that is a piece of paper is worth the $6 or whatever gauging price they set. Never again. read more

Chick-fil-A - Disgusting dark over fried garbage. - Fast Food Near Me - Federal Way, Washington

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First time visit to Chick-Fil-A and I was not disappointed. Ordered the six (6) piece chicken nuggets with the world famous (so it's said) Chick-Fil-A dipping sauce. Now this is what real chicken should taste like. Yum! The store in Federal Way (PAC Hwy.) was suffering from construction going on right in the parking lot, but management had the situation under control. Traffic cones clearly defined lanes at the end of which were workers (4) taking orders on iPads/cell phones. As orders are placed you then drive to the pickup window. If you paid by card it was simply a matter of picking your order up. If paying cash, there was a worker taking cash and giving change from one of those old fashion coins dispensers used/worn in days of old. Chick-Fil-A really has customer service and control down to a science. I will be back, if only for those delicious chicken nuggets. Real chicken, real taste. read more

They had three lines that merged into one. Went pretty quickly. The workers work hard on getting your orders in line and having it ready as you drive up to or around the window. Lobby was closed due to COVID. I now understand why the line is so long... the chicken tasted fresh. read more

Chick-fil-A - 4 piece - Fast Food Near Me - Federal Way, Washington

We came to this chick Fil a on federal way. I had previously worked at another chick Fil a store. We had missed an 8 count grilled nugget, and Mac n cheese was slightly under portioned. Milkshake was kind of sad, whipped cream was like half way of the lid. utensils like forks and knives we had to ask for. All the salad condiments were just thrown on the tray. Overall I think it wasn't the best experience we've had, not a lot of my pleasures. Definitely just make sure to double check trays for accuracy, and customer service satisfaction. But other than the missing food, dinning room seemed cleaned. Shoutout to Kevin in the dining room made the experience a little better. Thanks federal way for your service. Other then all that. Pretty good service read more

There is a Chick-fil-A right on the way to where my parents live - yes! I generally don't like eating fast food, but Chick-fil-A has to be one of the exceptions. I've only been to Chick-fil-A twice now but I've enjoyed it each time I've been. The workers there were really friendly and nice while we ordered. When she asked what sauces we would like for dipping we told her we weren't sure which ones they had. She made some recommendations and then gave us all of them to try out! Our food was done by the time we were done getting our sauces and the person with our food walked with us to our table. I ordered the #2 meal deluxe. I like the spice which actually has a good kick to it. It's crispy and moist inside. The sandwich was presentable and everything about it was simple without anything looking to heavy. I actually really enjoyed my sandwich. I also got to try some of the #5, which is the grilled chicken. It tastes much healthier than the crispy chicken and comes on a different bun too (healthier bun?). I really enjoyed all the dipping sauces, but I especially liked the chick-fil-a sauce which is a mix of honey mustard and BBQ. The ranch is also really good because it has an herb and garlic flavor to it. Overall, the service was super great here and the food was presentable and pretty tasty! I would probably come back if I was in the mood for a quick chicken sandwich! read more

Chick-fil-A - Number 2 and number 5 meal - Fast Food Near Me - Federal Way, Washington

I'm giving it a star for their staff- I've never seen so many employees at one fast food location- they were working in the parking lot, inside and walking throughout to check on guest. The food- bland and the ridiculous amount of wasteful packaging for every single item... every... single... one....and then styrofoam cups and plastic straws! How can a company be so in the Stone Age with regards to their impact on the planet. First and last time I'm ever stepping into that place. read more

The customer service here is absolutely incredible!! Big thank you to Michael--my card wouldn't go through on my catering order for my wedding day because of a "bank fraud" issue--Chick fil A knew it was my wedding day and brought my order anyway and sorted payment out at the venue! Thank you so much! read more

I just went to the drive thru and drove 15mins, waited with a long line for 20mins. Didn't bother checking my orders with my under impression of chick fil a has higher standards than other fast food. Drove back home 15mins with a surpriase of missing 3 large fries ‍. I called and spoke to the manager and she said sorry and she said she will give me brownie for inconvenience, so I drove back again for 15mins and went to the cashier, my order was not even ready, had to wait again, and guess what, I didn't even get the brownies. This very disappointing for chick fil a- i just thought there standards is something you cant compare to other fast food chain. But sadly poor management. Causes me so much inconvenience today!!!! So check your orders specially coming to drive thru. Poor quality check for check out orders!!! read more

Chick-fil-A - 3 large fries - Fast Food Near Me - Federal Way, Washington

Love the food and atmosphere. Polite young people usually working there. Always room for improvement but not bad.

This is the best restaurant on the planet. The service is top notch, the food is 5 star and the people who work here are all really, really, genuinely kind. read more

Stopped by the drive thru with my daughters. I usually get the spicy chicken. It was ok, I guess we live to far away as by the time we got home it was not hot. Fries were slightly warm. We needed to have two checks from one car they could only do one payment and I had to pay at the window. Anyway the people are usually polite and friendly, today the food was ok and the service not as good as I had hoped. read more

Great food, polite staff, clean environment what's not to love! The macaroni and cheese and lemonade are wonderful too!

Food is always good, just annoying when you're a signature member and they forget your food and say come back anytime to replace it. Then you show up and they said they never wrote your name down and if you did you only had 2 weeks to correct the mistake THEY made. Just take the extra 10 minutes to go to southcenter and get the correct order. read more

I feel like this a extremely busy location but it's located right next to the mall and it's pretty easy to get to especially if you're not from Federal Way. I recommend asking for the fries without salt but that's just how I like them. I don't order soda, I always get the lemonade because it's made fresh. And my favorite sauce is chikfila sauce. Good clean location, staff is friendly. read more

It's Chick-fil-A, need I say more? This location is always efficient in tackling the drive thru line. Staff will direct traffic when it gets heavy but you should be in and out in under 10 minutes. The food is always delicious. Due to COVID the dine in area is closed so I can't speak for the cleanliness on the inside. Overall, it's a great chick-fil-a and we plan on returning. read more

Grew up going to Chick-fil-A back east. I have to say tonight I had the nastiest Chick-fil-A meal ever! Placed my order through Door Dash or I would have refused it. Ended up throwing it away agter three bites. I had a wrap and mac n' cheese. The macaroni was just ok, but nothing special as it is quite bland . The wrap was horrible! The "flatbread",as they call it, was a very old, very cold,dry tortilla that came "cracked" and after three bites, was crumbling all over. It had far too much lettuce on it and the chicken was more like bits and pieces of old dark meat chicken. Not sure why they don't add the sauce to it when they make it fresh instead of sending you a pack of salad dressing to add to it yourself. This just reassures me that it was made far ahead of time and most likely why the "flat bread" was crumbling apart. They should just call it "old, dry crumbly lettuce wrap". Never again will I give them nearly $18 plus a tip for a wrap that I could only stand three bites of! read more

Chick-fil-A - Chick Fil A Chick-fil-A- Cool Wrap - Fast Food Near Me - Federal Way, Washington

Honestly, I hate that I love this place because I am a member of the LGBTQ+ community, but I don't believe in cancel culture, and I certainly don't believe that franchise owners and employees have much to do with the views of the corporation who owns the branding. Anyway, Chick-fil-A's sandwiches are NOT the best fast food chicken sandwiches. They are the 2nd best. The top honor belongs to Popeyes. However, here in Federal Way, the Popeyes is exceedingly terrible in terms of its staff, cleanliness, and overall operations. So, I come here to get my chicken sandwich fix instead. The staff is always very friendly and doing the mobile order and pickup thing is extremely fast and convenient. The only downside is that their parking lot is a bit of a mess when it's busy, but they do the best they can to manage it by stationing employees around the lot to take orders and direct cars. Overall, the way this place is run should be the model for every fast food joint in the nation. If only Popeyes could get it together.... read more

This is my first visit to this Chick-fil-A in Washington. I ordered the grilled chicken sandwich meal. I was so disappointed, the sandwich was dry and the bottom bun was hard as cardboard. I would have given it a one star but the staff that handed us our order were so friendly and cheerful, the second star was for that. Very disappointing after hearing so much rave reviews about this franchise. read more

Chick-fil-A - Grilled chicken sandwich - Fast Food Near Me - Federal Way, Washington

Why do ask you what kind of sauce you want in the drivethru but give you no sauce at pick up? Again like any poorly run place - chk your bag before you drive off - just adds to the drive thru wasting time. read more