I'd like to share the horrible experience I had with your Customer Service at the Chick-fil-A location on Broadway and 33rd. To summarize, I think the employees at this location need a training on compassion and care for the needs and accommodation of all different types of people and this case the neglect was to a mom with a 5 month old baby.
I initially went through the drive-through because I have a five month old baby who does not do well sitting inside of restaurants. After I received my food, I parked in the parking lot to eat my food. Once I finished my food my, I ran out of my sweet tea. I figured it would be as easy as going through the drive-through and getting a free refill for my drink that I had already purchased. I'd like to mention again that I have a five month old baby, who does not do well being transferred in and out of the vehicle therefore, I did not dine in. I was by myself as a mom I could not handle getting him in and out of the car without him, screaming and crying, therefore our best option and our best accommodation as a family is to go through the drive-through. When I went through the drive-through and I asked for the refill the people at the drive-through said to me that it is their policy that you do not receive a refill when going through the drive-through because the cup has already left the restaurant. I understand that policy however I asked if I could get a drink because I got a refill with my drink that I purchased. The manager that was handling the orders at the drive-through was so unexplainably rude. He walked by me and said "no I can't do that" and continued to walk away without even a conversation or without even an acknowledgment of why. The person at the drive-through told me that if I was inside the store, then I could receive the refill therefore against my accommodations and needs I parked my vehicle, I transferred my five month old child in the car seat out of the car into the restaurant I go to the refill drink counter and I asked the person there if I could get a refill. He then proceeded to ask me if I was just the person in the drive-through-- I said yes he said "no then I can't give you a refill my manager already said no". I then said can I please speak to your manager, then doesn't even turn around or acknowledge me at all so then some other person which I'm not sure if he is a manager or not, walks over to me and asked what's going on and I tell him the exact scenario I just explained. He then proceeds to say that he understands, but that that's the policy and that he can't do anything about it. I then explain to him how I am a loyal customer to this location. I am here every single Saturday with my child. I go through the drive-through I park my car, I eat out in my car. Sometimes when the weather is nice, we sit outside in the pavilion area. I will no longer be supporting Chick-fil-A in any way because of this traumatic experience. I will no longer be a customer after being a loyal customer for years, as well as a former employee of the company. I am so disappointed, and so embarrassed of how I was treated at this location that it made me feel as if I was asking for a handout when the drink is come with a free refill. Over a $2.49 drink refill, you lost a loyal customer over a free refill.
Again-- Horrible experience, I cannot put into words how awful I just felt, the embarrassment that I felt that I was told to go inside the location all to then be neglected/ informed and then told no. I am just completely distraught and so emotionally hurt by how I was treated by every employee in that location I will never ever be returning to this location nor any other Chick-fil-location. I will ensure that everybody that I love and know, knows how I was treated at this location. read more