The service was fast, food was hot and exactly what I've come to expect from Chick Fil A. You can never go wrong.

It's very busy during lunch hours I ordered grilled chicken sandwich, the lettuce and tomato are fresh The waffle fries are also my favorite, I just love this style read more

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The good is food quality as usual. Their drive through was not smooth. Two lanes but neither was dedicated to mobile orders. LONG wait.

It's absolutely insane how a collective group of individuals cannot read a simple order. To continually get orders wrong is mind blowing. Please invest in hiring individuals who are literate. read more

I probably come to this location the most because it's close to my house and also near places I like to shop. I appreciate that they occasionally have free rewards in the app. I'm not sure if all locations do that or not. I like to place mobile orders and pick up in the drive-thru so that I earn my points in the app and for convenience. I arrived at 2:30pm and the line was overflowing a little out of the parking lot. I'm not sure if it was this busy this late in the afternoon due to people grabbing a bite while doing last minute Christmas shopping, because people's power is out at home, or they wanted to cash in their free reward before it expires tomorrow or if they're like me, all of the above. They have 2 lines at the drive- thru. Usually, there are people outside to take your order but they're not out there if the weather is too extreme, like today. I feel like I probably should have just gone inside to get my order but it could have been equally as slow since they had so many drive-thru orders to take care of. I'm not sure how they prioritize orders. It took about 30 minutes to get through the drive-thru line. read more

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Literally my first time inside a Chik-Fil-A dining room, not just drive thru or food court counter! Killing time before Durham hotel checkin and grabbed a quick bite. GREAT friendly counter service, dining room clean and fully stocked paper products. Im learning, after my other limited CFA experiences: the key is visiting in between rush hours! Big college town here, so I can only imagine how jammed and crazy they can get on a Friday night! Regardless, this location has my thumbs up. read more

Employee Chris Kross is not Chick-fil-A customer service approved. If you don't like job work somewhere else. He was very rude.

The worst Chick-fil-A EVER!!!... A FLY was in the mac & cheese! Now, this was the end. I will NEVER EAT AT THIS CHICK-FIL-A in DURHAM 4139 Durham-Chapel Hill Rd, Durham, NC. I was the last customer for the night thru the drive thru. I ordered the kids meal: 5 piece nuggets, Mac & cheeses, side salad and chocolate shake. Chick-fil-a is known for its stellar service, but when it comes to Durham, NC... it's batting ZERO just like most of the other fast food restaurants. The word restaurant I use losely. I THREW THE ENTIRE ORDERED INTO THE GARBAGE. read more

Chick-fil-A - A Bug in Chick-fil-A Mac & Cheese. Durham, NC. - Fast Food Near Me - Durham, North Carolina

Never going back again, they have a new policy where you have to purchase something just to get a cup of ice. Worked at a chick-fil-a for 2 years and we never charged for a cup of ice. read more

I went to get 2 cob salads one with grilled nuggets and regular I asked for one no cheese no bacon and the other no bacon! I go to chic fi la by my job and I never have to check my bag. I go to another location and don't check my bag. This location gives me 2 salads that are completely wrong. I realize it when I get home. I call the person who answers the phone says if I have my receipt I could possible get my money back. I ask to speak to a manager and the person says that might not be possible. There are so busy. He finally says he might have a manager that I could speak with. He doesn't put me on hold I can hear everything that he is saying. The person in the phone says to the manager that I claim I have the wrong salad. I'm like I know I have the wrong salad and he could have at least put me in hold!!! I use to love going out to eat but now it's like chi fi la but I been having a horrible experience as of late. And no like could we make it better nothing. read more

Chick-fil-A - The food with the receipt! - Fast Food Near Me - Durham, North Carolina

Came in with my infant nanny kiddo (11 months old) and sat at a table. Got her situated with her lunch from home and ordered my lunch from the Mobile app to be delivered to our table. The app had a glitch and wouldn't complete my order no matter how many times I tried. I asked a passing by staff member for help and within a minute or two a (I assume) manager came over and offered to help. I showed him the error on the app and explained I had a little one eating. He offered to take my cash and submit my order and brought my change. That was so very kind of him! I usually frequent the Chickfila by home on Leonardo Dr and was happy to see this location is just as family friendly! Thank you! read more

Chick-fil-A - Mobile app down - Fast Food Near Me - Durham, North Carolina

Food was great! I got my usual as always. Yet there was something that was bothered me. There was employee going behind the menu board to talk while there were cars piling up. Then she left while leaving the other young lady alone. I found this quite rude as there was a line forming and only one girl to take care of the problem. Very unprofessional of the girl with the ponytail named Gabbie. read more

This was my first time to Chick-fil-A and I got the original chicken sandwich and it was amazing. I got the waffle fries which was amazing and the mac & cheese, my favorite and the lemonade so good and the chocolate milkshake and cookie oh my god so amazing ,but there mac & cheese was so good. But out of all the places I've got mac & cheese chick-fil-A mac & cheese is my favorite 10 out of 10 mac & cheese. And since I told them this was my first time at Chick-fil-A, They said my pleasure five times and gave me a free dessert. I would definitely recommend going to Chick-fil-A and now is my new favorite fast food restaurant. read more

Ordered a chicken burrito in drive thru. Took 10 minutes to get from order to drive thru window, which wasn't enough time because they asked me to park in front of store while they heated the burrito. Can't park at front at first because all 3 spaces already taken by others in front asked to do a special wait. Eventually get space there and food after another 5 minutes. Open up package to see burrito isn't wrapped and just busted to pieces in the package. Tortilla was incredibly dry/old and must have fell apart so I am stuck in a parking lot picking out pieces to eat. Center was still cool. If I could give 0 stars, I would. Not returning. read more

Chick-fil-A - How can anyone drive with this??? - Fast Food Near Me - Durham, North Carolina

What more should I say ... it's Chick-fil-A!! The food is always hot and fresh. The staff is welcoming and always pleasant. I'm seriously here multiple times a week. They have a great variety whether you like fried, grilled, or fresh options. They're lemonade is great! A perfect mix of tangy and sweet. Don't forget to download the app & enjoy the perks. Thank me later! read more

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Drive thru line moved very quickly during tail end of a recent weekday lunch rush. An outdoor cashier confirmed my name and order and kept things moving. Window server confirmed my name and order again and I was out. If all you want is the original chicken sandwich, you can fly thru here pretty fast. Friendly customer service as usual. A great improvement over the old location. read more

My order is always incorrect when I visit this Chick-Fil-A location. Firstly, I paid extra to get American cheese on my chicken sandwich and they didn't put any cheese. The portion size of my fries were terrible. The carton of fries was barely filled at all. And this location is by far the slowest location. read more

Chick-fil-A - ows a person holding a bag of food - Fast Food Near Me - Durham, North Carolina

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This is the worst location in Durham. My order is always incorrect when I go here, and they don't honor the newer customizations in-app. For example, if you order lemonade and add strawberries in the app, they will take the money for it but refuse to add strawberry syrup to it when you get to the window. I ordered the southwest spicy salad today with chicken, no tomatoes, add additional scoop of corn, and cheese (all of which they charged extra for). I didn't check my bag before I left but when I got home they had only put cheese and chicken on it (no the salsa or additional corn), and didn't give the tortilla strips and chili lime pepitas that comes with the salad. read more

Great food like all Chick fil A's. FYI don't order too far ahead or your order sits on a bookshelf. Not under a warmer and where anyone can mess with it or take it. read more

Chick-fil-A - Bookshelf for orders placed ahead #hatecoldfood - Fast Food Near Me - Durham, North Carolina

Everything went wrong what could've gone wrong. I got there around lunch time so I was aware that it's going to be busy. There where two lanes at the drive thru and one person taking orders. Unfortunately that one person stayed in one lane instead of taking also orders from the other lane where I unfortunately was. After 5min a second person came and took care of the lane I was waiting. The weird thing is she started from the back of the lane....super odd! After she took my order I got to another stop to pay and then he had my name and order wrong and then at the window where I got my food finally they forgot my dressing. Luckily I checked my food when I was still at the window... BTW the lady also got my name wrong at the window (what a surprise ) finally I got home to eat my salad and after a few bites I realized that I was chewing on something that wasn't salad.... It was a piece of plastic!!!! I love Chick-Fil-A and I usually go to the one on Leonard Dr and I always have a great experience there or really anywhere at Chick-Fil-A I ever was I haven't had a bad experience. I love Chick-Fil-A for the food but also for their nice service compared to other fast food chains... That day unfortunately I was close to this one and it was just TERRIBLE .... I was served by three people to get a simple side salad and grilled nuggets and each one of them did everything wrong and then finding trash in my food was just a little too much.grrr!!! read more

Chick-fil-A - Fast Food Near Me - Durham, North Carolina

Slow slow slow. We were in the left lane AT the ordering sign and 2 cars on the right ordered before us. It's like they forgot that lane was even open...it's the main lane. Then our chocolate-chip cookie wasn't warm. Yeah-it may be a first world problem, but consistency is a big deal in chain restaurants. So disappointing for a Chick-fil-A. read more

See the over grilled chicken. That's carcinogenic and they shouldn't poison their customer. Is that real hard to grill chicken properly? read more

Chick-fil-A - Fast Food Near Me - Durham, North Carolina

Wack-fil-A Was in line since 10:20 by the time I got to order at 10:55 they said it was lunch and wouldn't serve me breakfast despite my Long wait. read more

This location is pretty nice. Of course the staff is always friendly and they're always busy, but you get your food in a decent amount of time. I would have like my nuggets to be a bit more sizable and not as tough. They were still good but not what I've tasted in the past. I also would like for them to make sure they're not any guide chunks of green kale in the superfood side salad. Is really good but those chunks are annoying. read more

Chick-fil-A - Fast Food Near Me - Durham, North Carolina

This Chick-Fil-A SUCKS. I've visited multiple times since they opened and 6 times out of 10 they have gotten my order wrong or just taken an INCREDIBLY long time to serve the drive thru. I've tried to call and let them know they screwed up my order on at least three occasions but the phone never gets picked up. Then there was he time when one of the teenage cashiers was super rude to be point her manager asked her to leave the register and served me herself. This place gives CFA a bad name. They are almost as bad as the Hillsborough location! That one is THE WORST by far but this one is in the running for a close second. Get your lives together over there! read more

This location just opened a few weeks ago. It's Nice upgrade from the University Dr location down the street. Same Chink-fil-A menu, but inside the decor has a cool modern look. There's an indoor playground for kids as well. Since they opened recently they're very busy, especially the drive thru. I went inside and probably saves at least 10 minutes versus the drive thru. read more

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I always had good food and good costumer service from Chick-fil-A, but today I took my nephew to Chick-fil-A as a treat. I orders nuggets for me and him and some extra in case we got hungry. We sat in the parking lot to eat our food and we noticed a weird smell. The food looked great upon inspection, but once we started eating it we figured out what the smell was coming from. Our food had been fried in old oil and it smelled like it was burnt but didn't look like it. A nice young lady came and said she was going to give us a refund for what we didn't eat. The manager ( or someone in a blue shirt ) came to give us our refund and when I explained what was up with the food she seemed unfazed, and said " Oh ok " , and then mumbled something and then left. read more

I love chick fil a and their mobile app is totally awesome. I've always had success using AND you get free treats. It's a bit of a bummer they're closed on Sunday, but no other complaints. My favorite is their grilled chicken nuggets. Love it! read more

Terrible. I waited in line for 30 minutes for fries. There was not even that many people in line. I am now late for work. The chick fil a in NY gets you in and out in 10 minutes no matter the line size. read more

It's A-OK. The location is clean and safe with plenty of parking outside. It's pretty slow though for a fast food restaurant, which is my main gripe. Otherwise, it's a pretty typical Chick-fil-a. read more

not up to chick fil a standards super slow, and after paying $12 for a salad I was unable to get it how i usually get it at all other chick fil a's very dissatisfied read more

I went for my lunch time and bought a spicy meal it was supposed to be Only lettuce no pickles once I get to my job I see that my sandwich had pickles on it so I decided to remove the part of the bread so I will be able to eat it for my lunch and then I was Almost donde when I saw a hair on my sandwich, I was I was very disappointed because when I try to look for my receipt they did not put a receipt on my bag as well and I did not have time to go back to the store because I only had 30 minutes left for my lunch. I was very disappointed because I always go to this Chick-fil-A and something always happens when I go there read more

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They always get my order wrong. I ordered 2 sandwich meals with fries, Mac and cheese, a salad, and a kids meal. I only received the 2 sandwiches with no fries, the Mac and cheese, the kids meal, and that's it. No salad. This is the 5th time they do not get my order right. read more

I came here a few nights ago and was treated terribly by one of the workers named "Kim". I believe that was her name and she was wearing a blue shirt. While I was placing an order she continued to roll her eyes at me, and ask if I could "hurry up to place my order" . Then she tapped her foot repeatedly as if I was wasting her time. Not only was it incredibly rude, but she did not even say 'my pleasure". I will NOT BE RETURNING. I expect much more from Chick-fil-A. read more

This Chick-fil-A a slower than most that I've been to. I probably wouldn't come back here because of the long wait time at the drive-thru. Also my fries were cold. read more

I've been going to this location about once a week since they opened. Maybe I'm just a glutton for punishment because his has to the the absolute worst Chick-fil-A I've ever eaten at. The chicken is consistently dried out, the milkshakes I've had here are usually half melted by the time they get you around to the window to pick it up, the service is slow inside and out, the dining area is usually dirty and not well kept, and the staff seems poorly managed and always in a rush. To top it off this morning the drive through workers couldn't even get close to my name. First I was Sam, then at the window I was Nick. And my actual name is Ben. Plus on top of that they didn't ask or include and sauces. Do yourself a favor and drive down to Durham-Southpoint to that location as that one is probably the best restaurant I've ever eaten at in terms of service and consistent quality. read more

My husband and I went here to get dinner for our family. They shorted us a whole meal. I didn't realize it until I got home. I called the restaurant repeatedly and no one would answer the phone (this was before closing time). This was a very big inconvenience for my family. We generally never have issues with Chick-fil-A because they pride themselves on making sure the customer has everything by repeating the order, so to find out we were shorted was very shocking. Don't know if I'll return to this location. read more

Pleasant and quick service, as always however I'm sure this is not how this restaurant runs its business serving a grilled chicken sandwich yet with burnt buns. I was not pleased. read more

Chick-fil-A - Fast Food Near Me - Durham, North Carolina

Great place and great people! Especially the Chick-fil-A on South Square in Durham NC

This is the final straw. I am officially withdrawing my name from the Chick-fil-A hat. It doesn't make a difference which store you make a purchase it is always the same result. That take your order repeat your order, confirm your order before you pay and still give you what they want to give you. When I am having a salad I always ask them to hold the cheese, and no bell peppers. They got the cheese right this time. No cheese in my salad but all the spoilt and soggy bell peppers made a public appearance on my salad. I am st work once again O have no dinner. Thank you Chick-fil-A for another night without dinner. read more