Multiple issues with this location. 1) 3 of the last 3 orders have either had missing items, half filled fries, no utensils or napkins. I asked the person today to please tell staff to slow down and double check orders. 2) Today I waited in my car until the app notified me that my order was ready. I came and waited for 9 minutes till the food was brought to me that was sitting on the counter (it was ready, but they didn't bring it to me). 3) I witnessed no less than 5 people not wearing masks correctly. One person was completely without a mask, and the blue shirt manager in charge had his mask pulled down past his nose and mouth. Seems really irresponsible right now not to be enforcing the correct usage of masks. Will not be returning back here for the foreseeable future and will be sending feedback up the chain. read more

Great food, they have a very efficient drive though. Even though the line looked long only took about 10 mins and order was perfect

This place was so packed for lunch but I understand why! The food service was super super fast!! I guess that's why it's a fast food restaurant :) We had soup on this cold day! And I also had the diet Lemonade! I normally just drink water but their diet lemonade is delicious. Jessi was so sweet and offered to get me a refill!! Thank you ChickFila for always being sweet and nice!! read more

I LOVE Chick-fil-A but this specific location (on old denton rd) has let me down multiple times. Employees are always rushed and not smiley at all. I order the same thing every time and I always get a different variation of problems. I always ask for extra pickles on the side and make sure to clarify and I either end up getting NO pickles or I get the normal amount of 3 pickles that are already on the sandwich. I always ask for 4 ranches and this specific time I only got ONE. CFA is usually very good about making it up to you but after so many mistakes I will be driving the extra few minutes to visit a different location. :( read more

Chick-fil-A is one of my favorite fast food businesses to go to! You don't have to go into the establishment to order your food, unless you chose to, because there are servers outside ready to take your order the minute you pull into the outside line! The food is delicious and I highly recommend Chick-fil-A to anyone who likes chicken to go for it, it's worth it! read more

Normally Chick-fil-A is an easy go to decision. Service is usually spot on, food is consistent.- you know what you're going to get. Pulled into the drive thru this morning intending to get breakfast. Two cars in line but otherwise free and clear. Waited for the two cars in front of me to order then watched as they took more cars in the other lane that pulled up after I did. Never got waited on so I left. Now I'm hungry and frustrated. Epic fail this time makes me question if I'll go back to this location even though it's right around the corner from my job. read more

Last night for Polk Spirit Night we attended. We were treated rudely and did not get our drinks until I had asked twice and asked for help from a manager. We had finished our meals for at least 10 minutes before I finally had to get ugly to receive them! The girl who waited on us actually argued with me about purchasing a milkshake and a drink for my grandson! Service in the drive thru is always stellar, but don't go inside. Just wasn't the way I wanted to end my day! Come on Cane's! read more

You guys have set the bar very high and I appreciate it. So much so that when the young lady served me at the window today it made me say hummm...maybe she is new. Her: "What's the name on the order? Me: gave my name Her: "There's that", handing me my bag as she continues in conversation with co-worker. No my pleasure or thank you. My advice: Dot get so FAST, that you forget to be friendly. read more

The slowest CFA I've ever been to. Waited in the drive thru for about 40 minutes and the lines just weren't movin

Wouldn't even let me use the restroom despite explaining a medical emergency condition. Had to pee in bushes in public because I couldn't get further. And they still are jerks to LGBT people. Opted not to eat there. Tons of better chicken options. You should choose elsewhere too read more

Honestly the best Chick Fil A branch I have ever been to. I'm from California, and I was actually so impressed by the ambiance, service, & quality given to us. California CFA isn't like this haha. As soon as our order was taken, we sat down; and just like that.. our food was already ready! Would definitely recommend coming here... read more

SANDWICH AT THIS LOCATION!!!! Really miss the MacArthur location. If your hungry don't stop here they will just throw a chicken nugget in a bun and sell it as a sandwich! THAT SUCKS when you have a 30min lunch break!! read more

Chick-fil-A - THIS IS THE SECOND TIME I GET A CHICKEN NUGGET - Fast Food Near Me - Carrollton, Texas

Be careful if you order DoorDash and get the wrap. The dressing never makes it in the bag. Which is the best part :( Multiple times now.

Its the main stream neighborhood chick fil a. This one always has a line in the drive thru and parking can be horrific. The service is at 100% The staff is fast and very friendly. Im happy that there is one in the neighborhood. The food is good:) read more

Food is hot and tasty but I asked for deluxe with no cheese and it came with cheese. Oh well! read more

Chick-fil-A - The sticker even says "no cheese". Somebody wasn't paying attention! - Fast Food Near Me - Carrollton, Texas

This morning was crazy at our Carrollton Chick-fil-A. The line around the building. But as I made to Diana taking my order in the drive thru she had a smile and greets me like I'm the only one in line, take her time and gets my order ask if I need any condiments and thanks me for coming to Chikfila today. As I get to the window it was all hands on deck with Ismarie , and all the managers working to help get the orders out. Macy the manager was right in the middle of it making a iced coffee. Great teamwork, great food! Love my Carrollton Chikfila! Thank you!!! read more

This place is ridiculous. They herd you through 2 lines at least 1/4 mile long and you wait, and sit and wait and sit and when they finally bring you 2 of their number 1's with 2 drinks in a drink carrier, do not put it in the floorboard of your car unless you want the cheap ass styrofoam not very climate friendly crap cups to break and spill in your car. I will never eat at this place again. In fact I gave my sandwich to the dog . I'm done with these people. read more

Chick fil a is a go to restaurant every time my boyfriend gets hungry. This chick fil a by far has one of THE BEST customer service experiences. Did I forget to mention most of the employees are young adults working hard everyday !!!! Keep up the good work chick fil a - a chicken loving couple read more

Great every time.Quality employees that enjoy taking care of their customers.Moral company that I will always do business with.

The forty minute takeout fail. The drive thru is all confusing so I went in to order takeout. Somehow paid for cheese twice, only wanted & received one slice. Order was wrong twice in a row. Technically 3 times but I didn't want to send it back again for no pickles. Took them off but the whole sandwich still tastes like pickles. Order takers never listen to what you want, just ready for the next upsell. I will eat chick-fil-a again but not from this location, poor management. read more

Had it with this one. Chic-Fil-A rocks, but this one socks worse than this pun. They ALWAYS ask me to "please pull forward, and we will bring it out to you..." Well; they always bring you your food and then scamper off. The order is ALWAYS incomplete. And no; you can't really check it while you're there; the parking lot is odd-shaped and the wrap-around drive thru customers trap you in there if you don't take your shot and leave during an opening. If you have unlimited patience with a place that always forgets items, then please disregard. The rest of you? There's a Popeyes 50 yards to the south...should be a no-brainer... read more

Food and service is fantastic. Parking lot is literally the worst parking lot I have ever been in. Do yourself a favor and park at one of the neighboring lots. They should just have a lot for people who want to eat inside so you don't have to wait 10 minutes to get in and 10 minutes to get out because of the drive thru. read more

Very good service. Kids are very polite in taking your order and the are never mistakes in your order. Highly recommend

Food and service is good but whoever designed this lot needs to be spoken with. You have to sit in the drive thru line around the building just to get to parking and then fight your way out bc the queue for drive thru is packed with one way in. read more

This place can't seem to get an order correct when ordering delivery. Yet again, today's small and very simple order arrived without an item. 7 out of my last 10 orders have arrived without an item or incorrectly (no cheese, bacon instead of chicken, etc.). I have spoken with the operator but they can't seem to get their stuff together. Last order with this location was today. All business will shift to another location in The Colony. read more

Chik Fil A tastes amazing and I love the service but today I ordered 2 spicy deluxe burgers and both had no buns on top. Only the bottom. Therefore they get 4 stars cause mistakes can happen, but how do you forget the top bun of a burger. I am baffled at this fact and forever depressed. read more

Chick-fil-A - Fast Food Near Me - Carrollton, Texas

This is my favorite fast food restaurant , by far. Nothing beats Chic-Fil-A for quality, cleanliness and great people!! read more

This used to be my favorite CFA but Im very disappointed that they would not break my $20 bill. I payed with a card for my order (to help out the girls in the parking lot taking orders) but I needed some change and the lady would not help me, I should have paid cash for the order to get change. This female manager would not ok the change. This is ridiculous, whats the difference if I paid cash to get some change? This manager should have helped a long time customer! 2pm on Tuesday nov 17. read more

Be careful y'all this place has bugs..I got a sweet tea tonight and saw a fly in my drink. I asked for another drink and this dude dumps out the drink and uses the same cup and lid. I said no I'd like a new cup and new lid please...then this guy dumps the drink in a new cup instead getting a new cup and filling it up with new ice and tea. I didn't think I had to explain that to someone who works with food..but I didn't even get like a oh I'm sorry...they made it seem like it was my fault they let a fly in my drink. I couldn't even enjoy my food or the new drink I got bc I kept thinking there was another fly in my food somewhere I wish I would have just got my money back and gone somewhere else. Never going back here. read more

I love CFA. Let's be honest. No, the food isn't all that good for us, but it is so good. My favorite is the smiling, friendly service we always receive. No matter what you choose, you will be pleased. My normal go to breakfast item is the biscuit sandwiches. Choose either sausage, bacon, or chicken; they are all tasty. My wife goes in there so often, when they see her car, they get her sweet tea ready for her! My one knock on the place is that they took my favorite side items off the menu. I miss the cole slaw and the carrot raisin salad. read more

forgot the most important thing. cried when i saw they didn't give me my fries. also no toy with the kids meal, sister was upset

Great location. Service a little slow. I received 5 Waffle fries with my order, it was supposed to be a large fry not sure what happened. The first time I visite this location they got my order wrong, I went back to try get the right sandwich, my correct sandwich was not warm. I decided to give them another chance and went back and was given 5 fries. Won't be going back to this location. Disappointed read more

It's Chick-fil-A. What else is there to say? lol Went through the drive-thru, ordered, and got my order in less than 7 minutes. Very satisfied and of course, delicious. read more

Need to fix the parking problem at lunch. Took 15 minutes just to park. Overall I like it otherwise. Love the brand in general. Only one way to enter though and you have to drive around the building so you get stuck in drive through whether you want to or not. read more

This is the best chick fil a I've been too .... the food is always hot and the sweet tea is on point along with their waffle fries .... this place is off the chain best 1 in the Carrollton area !!!!! read more

I LOVE chick-fil-a and this is the best place to get it the service is quick and fast and the food is always fresh also that this is the one closest to my house for anyone willing to try out something new then this is your go-to place! read more

This is the most consistent Chick-fil-a I have ever been to out of the 500 plus times I have been here the staff has never made me want more and I have never had to complain about the service! Luckily it has been my cfa. Others have been good also but not like this one read more

If you're looking for a Chick-fil-A that will mess up your order on a regular basis, look no further! I have gotten stale food on a number of occasions here as well. This is by far the worst location I have ever been to. 10/10 do not recommend. read more

I downloaded their ONE APP. It gives you an option of a FREE Sandwich between Regular, Spicy or Deluxe (cheese is extra). I got the deluxe. I did my ordering on my app, it was very well organized, easy and pretty cool. It was a bit fancy for an app actually. They've put a lot of work and thought into the design. Kudos. The app, I admit was dangerous. Ordering was so easy that I wanted to get food just to play around with it. But I stopped myself. I got the FREE Sandwich, Large Fries, and 4 strips (to take to work). I also indicated I wanted, salt and pepper, Polynesian sauce, ranch sauce and chick fil a sauce. Entered my credit card information and boom my order was complete. It tells you to notify them when you're at the location, and to go inside to the designated "Pick Up Here" area. (That was easy to find.) The cashier just calls your name like normal and you get it. Easy breezy. I got in the car, looked in my bag. My food was fulfilled to my order, but there were no condiments or napkins. I had to walk my pretty self back in and ask for condiments. What's the point of indicating the items I need when they can't be met? Now you're saying "Well dang, you're too lazy to even check your food before walking out?" Yes. Why yes I am. Isn't this the reason for this APP? Convenience? I want to place my order, have all the necessitates in the bag, and leave. It'd be better if we're able to just drive thru to pick up order since it's paid in advance. We just go to the drive-thru window, tell them our Order Confirmation # along with name, get the food and drive off. Hope you guys take my thoughts into consideration! Overall it is a efficient app, but you really need to work on the end results. read more

Ode to Chick-Fil-A C rumbled up wrapper that once did hold.... H ot delicious chicken or so I am told. I t's always fresh cooked in peanut oil. C ome in the morning for buttery biscuits. K nickers will tighten if have you always but your so delicious hard to stay away. F antastic fries I have to say!! I m in love with you in many ways! L et me get this clear I am not one for fast food, but when I do it has to be you! ;) A nd in the end the biggest mistake... is I crave you on sundays more than other days. read more