This was the worst customer service that I have experienced at a chick-fil-a. 1st the girl standing out front didn't take our order right and when corrected she had a bit of an attitude like it was my fault. Then I get to the window and I asked if I could have 2 extra sauces and she got an attitude and asked me how many, as if I hadn't already stated. No my pleasure or anything to attitudes all around. It's gotta be bad for me to complain about this service because I was in the industry for 13 years. read more

OK, we've been going to this location since they opened; our daughter worked there 10 years ago and we never had a bad experience. We go there every Wednesday after choir rehearsal, and sometimes other days as well. It's always been a great experience, with a friendly attentive staff, clean tables, floors and restrooms, and of course, the food!!! The employees knew us by name, knew our orders, and inquired about our day and had time for a quick joke. HOWEVER, lately all that has changed. Apparently there's a new owner, and things have taken a turn in the wrong direction. Our most recent visit, I noticed that over half of the tables were dirty, crumbs, smudges, food containers left on the tables... We located a clean table far in the back, and quickly ate our food. The strange thing was, there were 4 employees at the counter, plus the manager, (and I don't know how many in back) and the tables were messy and dirty. Only one other couple besides us were in there at the time, so it's not like they had anything else to do. The restroom also needed attention. I don't know. It's weird. Used to be, the staff was out in the dining room refilling drinks, clearing and cleaning, and checking on customers. Now they just stand behind the counter, waiting for... I don't know what. Good things: Great food, the new char-grilly chicken, new salads. Prompt ordering, and they don't mess up your order. Meh things: Unclean tables, floors, restrooms. They took away the brownies and cheesecake last year - makes me sad. Employees that don't leave the front counter, and one particular manager that can't make change of a $20 bill without consulting a calculator. Deal breakers: So far, none. I don't like the direction this location is taking, but it's still good food dammit. However if things don't pick up soon, I may just go to another location (even though it's in Addison or Lewisville.) To sum, Attention to customers seems to stop at the counter these days. There's more than making the sale, folks. Please return this CFA to its former level of cleanliness and attentiveness. read more

Hmmmm CFA ! Healthiest fast food chain if you go with the grilled chicken options. Get the app and get tons of freebies. Family friendly. read more

My order is always right at this location, and akin to my experience at all Chick-Fil-A's, the folks that work the counter and the drive thru window are so polite. They clearly emphasize this with their employees and it it doesn't seem rehearsed - they just have been reminded to show their polite side. Always pleasant all the time. The food is always fresh and the waffle fries are always piping hot. I like how they aren't in a hurry with you. They carefully hand you your drink through the drive-thru window instead of throwing everything on your lap so you'll finally drive off (that's how I feel at most other fast food restaurants!). read more

Chick-fil-A - Completely packed. - Fast Food Near Me - Carrollton, Texas

See all

I didn't really like the burger. It was plain with pickles. If you want lettuce and tomatoes and cheese, it would be an extra 60 cents. But it was a cheap eat and I needed something quick to eat before work. read more

Staff was extremely rude, specially at the window. , when i asked if i can add another sauce they throw the suace back in my car, it was a manager who did that . Extremely disappointed read more

There's something about a warm correctly made breakfast in the morning that really starts the day off great. Wonderful drive-thru customer service! Special orders labeled. Fresh egg and cheese biscuits! One of my favorite locations thus far! Very happy! read more

Had a first bad experience ever with Chick-fil-A at this location. Blonde lady taking orders was telling coworkers about some personal problem over taking my order at the drive thru lane, not just that but had an bad attitude as she took my order. She wouldn't allow me to voice my order without cutting me off. I love Chickfila for its kind employees but that employee was not it. read more

Love this place and the chain in general. They treat people with such respect and courtesy and go out of their way to take care of me. It's refreshing to eat in a fast food restaurant where the people actually take pride in their jobs!!! read more

First time ever at a Chick-fil-A and the place was packed. For anybody that's ever been to a Chick-fil-A, the menu is limited but functional. I ordered the deluxe chicken sandwich meal, and I paid and took the receipt and my little tray and went to sit down and waited and waited. When my meal was brought to me it was not a deluxe it was a CFA sandwich whatever that is with no tomatoes and no lettuce. I inform the hostess that I got the wrong order and what did I order handing her my receipt and she said you ordered a standard chicken sandwich.???? No, if I were a standard chicken sandwich does that come with a drink and fries? I ordered a deluxe and she asked me what who was your cashier? I looked at her while she's holding the receipt in her hand and I says, the person name that's on the receipt under cashier is the person that was my cashier. I received the right order a few minutes later. Is it because I look like Kenny Rogers or possibly Steven Spielberg or maybe Charlie Pride, what is the problem that I cannot go into a place of business and get what I ordered? Order number 443-7381. 8. 21. 18 at 7:45 p.m. first impressions are the Lasting Impressions read more

Well, it's Chick-fil-A so you know it's going to be good food -- so this review is mainly about service and atmosphere. The service here is excellent. I've eaten here numerous times now and have seen the owner herself going around the restaurant, table by table, asking people if they need anything. Now that's customer service. Even the teenagers working the registers are nice kids. We were there last Friday night and they had a balloon artist there making balloon animals for the kids. It was totally free and the kids were having a blast. The balloon artist was friendly and did a great job. The Chick-fil-A employees were encouraging of the children to get whatever they wanted. It was a fun experience. The food always comes out quickly, the food is fresh, the restaurant is clean and they have an outdoor playground for kids. This place does get really busy - and especially on the weekends. read more

This Chick-fil-A is killer. One of the best I've been to. Staff is super-friendly all the time, super attentive (walking around asking if everything is alright and offering refills) as well. The food always comes out ridiculously fast, and if they call out your name and you don't hear it, they don't just leave the food waiting at the counter, they go out and bring it to your table, which is pretty awesome. The food is always on point too. tl;dr Service 5/5 Food 5/5 Price 5/5 Environment 5/5 Chick-fil-A Sandwich 5/5 read more

Been to this specific chick fil a twice. First time I ordered chicken strips I received nuggets instead, called them, didn't really care and asked me to come back (12 mikes drive both ways). Second time, ordered fries without salt and came with salt, and no forks for my fruit. read more

Wow! This has to be one of the best Chick Fila's I have been too. The staff is super friendly and super attentive. It is actually very busy when I go and I never feel I have been "standing here too long". Minor issue, why is there a lake in one of your entry ways? Someone needs to address this. Otherwise, keep up the good work read more

As you can see from several other reviews this location is not what one would expect from Chi-fil-A. The staff is rude, my chicken was dry and flavorless. The manager reprimanded staff in full view of customers and even argued with a customer. The staff focused on each other and the customers were an annoyance to them. I did not hear "my pleasure" once when I said thank you. read more

I've lived in the area for approximately 6 years now and this has been the only Chick-fil-A that I frequent. The service has always been A+, food always fresh and although there's a line as to be expected there was ALWAYS enough staff to accommodate. Apparently this location was sold and the new owner definitely needs to attend Chick-fil-A University (if there is such a thing). I show up it's 7:00 am, the drive thru is wrapped around the building which is to be expected I didn't see not one employee on the Ipad taking orders curbside which is a norm at this location. Anywho I parked went in and needless to say the inside was no better. There's one individual taking orders (which she hadn't taken one order in over 8 minutes), trying to handle mobile orders and attempting to take care of a favor driver. The line is now 9 customers long, there are guest seated waiting on their orders as well and as I glanced down at my phone it's now 7:18 and I haven't even reached the counter to order my food. I can say I will not be back as this is at least the 3rd time I've been to this location and had issues like this and finally today I learned there's a new owner/manager and I don't think they so much care about the things that make Chick-fil-A so great. I wasn't even greeted as I walked in and that was way out of the norm for me. read more

They are always super fast and efficient but my husband recently enlisted in the army and I have enjoyed using my military discount at every other chick fil a I have been to because we eat it all the time. I was frustrated today when I went there because I was told they do not do military discounts at this location. I thought every chick fil a honored the military but this one must be a franchise store and not corporate. Regardless, I probably won't go to this one again. read more

I asked for a spicy chicken sandwich with American cheese and they did not give me my cheese and I asked for a meal with no drink and guess what I didn't get my fries. read more

I am really disappointed in this chick fil a. I love chick fil a and this one is the most convenient for me on the way back from work. Today I stopped on my way home and I asked if they had frozen lemonade. The kid who took my order said they had it so I ordered some with my chicken noodle soup and fries. The frozen lemonade was ice cream with lemonade in it and it was disgusting. I felt he could have told me it was an ice cream blend. Also the soup tastes old and I am now wondering if he told me correctly that the tortilla soup is no longer available. read more

Mh... what a difference two months makes. I used to go to this particular chick-fil-A for three main reasons. 1) It was in my neighborhood, Carrollton. 2) They NEVER got my order wrong, nor in the counter, nor (more importantly) though the drive-through. 3) They had tons of activities for the kids. Since the month of May and later in June I've started to experience orders being wrong. SERIOUSLY, when I go through a drive through, I won't stand for wrong orders. I've lost count of the places I don't patronize because of this. It forces you to stop, check the order bag, while in the car, contrast with the receipt, and if something is wrong, get it fixed. Very very very annoying. They started on May getting small items wrong, and recently in June they got me in the bag items i didn't even order!! Yesterday, the person at the window even started questioning if I had ordered something or not... Secondly, the place has decreased substantially the quantity of activities they were doing for children. So now i find very little difference between this fast food place, and the McDonalds in the corner of Josey and Rosemead. Both have fast food, both have bad service, both get orders wrong. Both won't see me ever again, until the fates or winds of destiny force our paths to cross again... and I haven't been to the McDonalds for two years, so... so far so good, on keeping a promise. Its a shame that something so good went so bad so fast. read more

My favorite place! I have been coming to this location since they put it here. I just love this place. I ALWAYS get great service. The food is always hot and fresh. The employees are always way beyond nice. Excellent service, excellent food and employees that treat you like family... Management is doing an excellent job! Thank you. read more

When I walk in Chick-fil-A I expect to be greeted or at least acknowledged when I come through the door and on top of that waited 5 minutes before anyone stepped to the counter to take my order and I was one of the first customers to walk through the door this morning! I understand people have bad days but leave that at the door when you step into your place of business and I don't think I'll be coming back to this location,I love Chick-fil-A but they're lacking at this location well at least in the morning!! read more

I enjoy this CFA location and eat here regularly. I have never had an incorrect order or a poor experience. I like that the play ground is outside, because it keeps the noise from children to a minimum compared to CFA locations with an indoor play land. Keep up the great service! read more

THIS CHICK-FIL-A CHANGED MY LIFE IN SUCH A POSITIVE WAY! I've never been the same after Jeremiah (the name of the worker) was "more than happy to" do everything for us!(crying emoji) He was so helpful with everything, I wasn't nervous at all to go up to the counter and ask for something because he was just so chill and positive! His vibe and aura is so happy and calming, this was the best breakfast I've had in a LONG TIME! Thank you Jeremiah for changing my life and keep on being yourself:) okay that's all shoutout to Jeremiah! U da best read more

Yes, I will probably be tarred and feathered for writing a Chick-fil-A review, but here I go anyway. I'm not one to go out and eat much anymore as I am adhering to a fairly strict diet, but on my cheat days, this is one place I enjoy going and don't have to feel so horrible about eating things I shouldn't be eating! I have been going to this Chick-Fil-A since I was in High School. They have GOT to be the friendliest bunch of people ever, seriously... I have never had a bad experience at this location and the customer service is great. The property is always clean despite the fact that children come in and out, groups of kids from varying schools (think Blalack, Newman Smith, Creekview, Hebron, etc., etc.) run amok and other organizations put various things together here (carwashes, so forth). The food: It's food you can get at any Chick-fil-A. I have to say though... and I might just have a really lucky streak at this place, but I have never had a piece of meat here with gristle or fatty bits. Trust me... it's impressive. The salads are awesome, the chargrilled chicken sandwiches and salads are THE BEST and they have loads of dressing options for the health conscious or for the not-so-health conscious! If you want some good chicken salad and in a hurry... they have a really awesome chicken salad sandwich on toasted wheatberry bread. I'm not sure of all the ingredients, but I figure it's what's typically in chicken salad. Beware, though this may seem like a "healthy option," due to the load of mayonnaise - it can surprise you on the calorie scale. Fortunately for you, it's large enough to make 2 meals, so you don't have to feel so bad. Also, an interesting side note: instead of having the combo with waffle fries, simply opt for the fresh fruit cup, it's an additional charge, but with fresh fruit, can you REALLY complain? Methinks not. Plus, then you'll have room for one of their tasty milkshakes - yeah, that's right, I just had the Peppermint Chocolate Chip Milkshake and it inspired me to write a review for them, finally. Words can't possibly describe, you'll just have to experience it for yourself. **Warning, tell them you want the smaller shake, if you do not specify they will give you a large and... you do not want the large, trust me. It's good, just... don't do it, DON'T DO IT.** read more

This location in Carrollton off Old Denton Road has such a family friendly atmosphere and the level of service is great, not to forget the good tasting food. I couldn't stop smiling while eating my breakfast. The cashier was so friendly and we even enjoyed a joke about my Smokey the Bear t-shirt. She also made sure to warn me about my hot coffee so that I wouldn't burn myself. The employee who brought out my food had a pretty smile when she told me to enjoy food. We even talked about how we have to flavor our coffee just right before we can enjoy it. And of course, the food was good. I had the biscuit, egg, and cheese sandwich; they even offered me the choice between 2 cheeses... a first in all the years I've eaten Chick-fil-A! I chose pepper jack. The biscuit, egg, and cheese were all aligned (which doesn't always happen, sometimes the cheese is halfway out). The biscuit was nice and soft and the hash browns were not so greasy. I definitely recommend this location! read more

Owner must have been on site or they have a fine organization or both. Friendly efficient, food brought to your table, refills offered, thank you's all around. I've had it before: the chicken salad sandwhich. Wife had the chargrilled. Coleslaw is to my liking. O.K. I know 5 star for this may not line up with 5 star steak house, but I had a great experience today. read more

Another chick-fil-A closed to Korean market. It never ever gets busy here because most people want Korean food. However, sometimes I just want something easy and quick to fill my belly. Chick-fil-A is one of my first choices. I don't really do fast food as well, but Chick-fil-A I just can't deny. They have the usual great food that you expect from Chick-fil-a but the staff is really nice as well. If you've been to Chick-fil-A before, you know what they are all about. The food is delicious and relatively healthy as far as fried chicken goes. They also have wraps and salads for those of you who are clearly more health conscious than I am. You can even substitute a fruit cup for their waffle fries. I'm obsessed with their honey mustard sauce too! Or maybe Perhaps I'm a lemonade snob. Chick-fil-A has their own flavor; unique among fast foods. I like it. The drive through line here can be very long, bit it moves quickly. PLUS: The staff is always nice and friendly and efficient during rush times! Feels good to eat chicken that still has the texture of chicken. Other restaurants serve compressed "patties" labeled chicken! read more

I went at 7:35 to pick up some breakfast. The car in front of me dropped something. I saw that the car dropped something. I eased off of my gas but did not pull forward quickly. The worker preparing the food began to yell at me, "stop, stop, I said stop" as if I did not hear her the first time. I have never been treated like this by a chick fil a employee. When I addressed the situation, the worker said that she values her life and she was about to "go out there herself and pick up the item". This was totally irrelevant. She wasn't going to jump out of the window and pick up the item. The worker treated me as if I was going to hit her with my car when she was inside the restaurant. I'm not one that's quick to make a bad review, but I had to bring attention to this worker's poor attitude. read more

Always hot and fresh food. Order is usually correct. It's nice to go during lunch time because they have outside workers and the line moves really fast! read more

Who gives Chick-fil-a anything less than 5 stars??? Quality service, quality product, quality people. Love patronizing this chain.

Christian owner plus, Friendly staff plus, decent food plus, and everything else is pretty much average so it gets a 3 star rating. The decent food plus carries a whole star because of the fact that you know what your paying and serves a okay meal. read more

Super fast and friendly staff! They get PACKED during lunch time, but they have two employees standing in the drive thru handling it all! You're in and out in no time! I've never had a problem here. Really clean inside and out! The parking lot is a little difficult to maneuver if you've never been here, but this is a great location! read more

After ordering my meals at the drive thru, we forgot to ask for separate bags. Came to the window and ask for a separate bag, the rude imbecile girl who had curly hair, tanned skin said, "its already bagged. You have to ask for it before" it doesn't even take a minute to put some things in another bag. Thought chick fil a was about pleasing the customer? Didnt like this experience, not coming back!!! read more

Grateful for places that comprehend customer service. During the lunch hour, there is an employee outside taking orders. Amazing what face-to-face service will do to improve the customer experience. read more

They are so good to me and my toddler son. My son gets so excited and makes a scene waiting in line. They never judge me and keep my son occupied when I'm ordered. They always check up on me and keep their high chairs clean. The street to pull in and parking lot can be challenging, the city needs to put a stop light here. I also enjoy the Tuesday morning free biscuits. read more

One of my favorite chicken places to eat. The staff and the food are consistent, if it not busy, I usually get my food less than 1-2 minutes after I ordered my food. However, usually when there is a lunch rush, the place is always busy but it is completely understandable. The staff usually does a good job on completing our order quickly, so props to them! read more

BEST DRIVE-THRU CUSTOMER SERVICE EVER!!! Love this Chick-fil-A and am there at least once a week. I have always ALWAYS received amazing service, and of course, the food can't be beat! read more

It's very hard to rate almost any Chick-fil-A with bad reviews. They do everything to make it the friendliest fast food place you'll ever eat at. Prices have gone up lately, but so has pretty much everything else elsewhere. Drive through can be long at times, but they always get people in and out quick. read more

I absolutely love Chick Fil A, and maybe the staff was just having a bad day but I am very disappointed in the service I received here. There was a manager with her purse on her shoulder that I saw bagging food after she had been sitting at a table (I do understand they were stressed and she was just trying to help out, but she hadn't washed her hands or anything and I think it was unprofessional of her to not be in work attire and yet serving customers at the drive thru). Then an employee told me that I wasnt allowed to grab too many condiments because they are trying to keep their costs down (I assure you that I was NOT, I grabbed an appropriate amount for my sandwich and fries. My husband LOVES their mayo and always wants a few extra packets, it was not like I was taking a whe bunch) and it really rubbed me the wrong way and came off as very rude and unprofessional, in addition to it being embarrassing as it was in front of other customers as well and I felt like I shouldnt have to explain or defend myself. read more