I ordered a tray of nuggets at the last minute. The nuggies were delightful everyone loved them! I will be ordering them again.

Unfortunately, these individuals deserve the worst rating possible. You gave me a chicken sandwich with pepper jack cheese, no tomatoes with lettuce and pickles, with a large fry, medium drink, but somehow forgot my entire top bun of my sandwich. The top bun of my sandwich. THE. TOP. BUN.... Of my sandwich ?!?!?! I tried to explain my situation to the worker and she told me to call Chick-fil-A #1... That's a bettt imma call #1 and corporate. Whoever was working at 11/11/24 9:30 you will be delt with. I'm not yo mama. And I wanted my top bun read more

I love the service and the food!!! The people are very friendly!! I only wish they was open on Sundays read more

As someone who has encountered numerous disappointments across various Chick-fil-A locations, I had high hopes for the College Street branch in Beaumont, Texas. Unfortunately, my recent visit only reinforced my decision to steer clear of establishments that fail to meet even the most basic expectations. Upon arriving promptly at 5:28 to collect a sizable order for a youth group, I anticipated a seamless experience. However, I found myself waiting until 5:46 before the order was finally handed over. Despite the lack of significant activity within the store, the team appeared more inclined to engage in leisurely conversations rather than prioritize customer service, especially for larger orders. The half-hearted apologies from idle team members did little to alleviate the frustration of the delay. It was evident that the staff lacked the drive to excel in their roles, settling instead for a lackadaisical approach to their duties. Despite my efforts to address previous subpar experiences through complaints, the lack of any meaningful response or improvement further solidifies my decision to refrain from recommending Chick-fil-a to anyone for any reason. They've clearly demonstrated they don't deserve my business or support so I'll continue not to patronize their establishments and encourage others to do the same. read more

This chick fil a is bad the service is terrible and last time I went here they forgot my salad dressing fries and chick fil a sauce

Order took over 20 minutes from the time I placed it until I had it in my hand and had then had to return to have it corrected. Every Chick Fil A experience can't be perfect but for the most part they are so I can't really complain! The real reason for this review to acknowledge an employee - Larry. Not only was he was friendly to customers at the cash register, but he spoke nice and acted in such a respectful tone to his fellow employees. I believe he was a manager due to the different shirt he was wearing so the way he positively interacted with other members of his team really stuck out to me. Larry is a true asset to CFA! When I went back in with the incorrect order Larry and another team member quickly got to work making it right. Thank you for your dedication to your customers Larry! read more

I did an app order with delivery for a spicy sw chicken salad on 8/23/23. The salad didn't have any dressing. I called the College Street location in Beaumont, TX and spoke with the Manager Miekell and there wasnt any resolution on this issue, only apologies . He stated I had to bring the salad back to the restaurant in order to receive a refund. That's disgusting! This is my second time having issues with this location. My previous issue, I ordered a sw chicken salad and there was a long black hair in my salad. I know it wasn't my hair because my hair is short and blonde. Absolutely horrible. read more

Clean, fast, attentive staff! Oatmeal was great and coffee was perfect! Facility was clean and well-managed! Carlos Bravo was the manager and was very successful leading his team! New crew was on top of things!! Can't wait to meet the CFA cow mascot at this location...I heard he was great at the grand opening!! read more

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They messed my order twice. It was a simple club sandwich and they were not able to full filled. Don't waste your time

ANOTHER bad review they gave me fruit cup with LITERALLY 5 pieces of fruit BRUH who is eating 5 SMALL pieces of fruit yall messed up my order last time too but I still came back and got DISAPPOINTED once again idk what's going on back there? I still love chick fil la tho just trying to help y'all out read more

Best chick-fil-a I've ever been to. Fast, friendly service. Best tasting food I'move ever had from chick-fil-a. Keep killin it

Overrated. These waffle fries were old and warm. The nuggets are plain and warm. This was my first time at any chick fil a and will be my last. The super awesome service everybody talks about must not be given here. Wasn't impressed. Not to mention I'm from out of town visiting...makes it even worse! I could of went elsewhere read more

Because it was around 12:15 and I knew it would probably be busy I used their app to order ahead, which even had the convenience of paying with your debit card or gift card. I ordered 2 classic chicken sandwich combos and an extra side of nuggets. As per usual they did not disappoint!! The food was AMAZING! everything was hit and fresh despite waiting in line over 10 min. The employees they had organizing the 2 VERY busy drive through lanes were extremely nice and did a great job at getting the lines moving as fast as possible. Over all it was a great experience eating at this location. So Just in case anyone is wondering why I only gave this location 4 stars, well, it is the same reason I'll never give any Chick-fil-A a 5 star rating, THEY AREN'T OPEN ON SUNDAY!! Lol I know that's probably mean of me but hey!!! Come on guys!! Your food is to DIE FOR and you train your staff to answer my every request with the response " it would be my pleasure". PEOPLE NEED THIS IN THEIR LIVES EVERYDAY! So when they start opening on Sunday I'll update to 5 stars read more

As always, this place shines. Even with a loooong line at the drive-thru, they took my order, it was perfect, and it was quick. Everybody is so pleasant, smiling and cheerful. I love Chick-fil-A read more

I got a free delivery through the Chick-fil-A app, so I ordered breakfast this morning. My food showed up on my doorstep in under 20 minutes, piping hot and fresh. They even left this little stuffed cow with the food! I got text updates when they were on their way, and after they left the food (which was contactless for COVID safety!). We were happy people (and puppies) this morning! CFA always goes above and beyond! read more

Chick-fil-A - ows two dogs playing with a stuffed animal - Fast Food Near Me - Beaumont, Texas

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Service is TERRIBLE!!! Restaurant is dirty. All employees are rude and have an attitude. This place needs new management and employees.

This is the worst chick fil a I've ever been to. The lack of service is appalling. For a chick fil a this one is embarrassment to the entire company if I could give this a no star rating. read more

Standard fare for chick-fil-a which is to say it was great. I am always satisfied when i go to any of their resteraunts. As always I was warmly greeted as i entered the door. I ordered regular spicy sandwhich combo. I dined in, it was clean and my food came fast. Food was great. Definitely will stop again when in area. read more

This is one of the best and most efficient Chick-fil-A's that I've been to in years!! The staff is very polite and they seem to care about your satisfaction. The inside is clean and the food is amazing. I wish that I could come to this chick fil a all the time because the one near my house is disgusting. This is the gold standard for Chick-fik-A's and has renewed my hope that the location near me will one day improve. read more

Extremely polite staff. Very little time in the drive thru. They have it down to a science. Food is always great!

This chick fil had one of the worst experiences we have ever had. I placed a mobile order and they proceeded to get it wrong two times! The food was lukewarm. I'm so glad we don't live in Beaumont. read more

The food is always amazing and the staff is even better. But the best thing about eating at Chick-fil-a is being able to enjoy my meal while listening to gospel music that helps me relax prior to going to work. Thank you. read more

Clearly the manager has lost control of this location. Out of all the employees only one was wearing a uniform! All the rest had on jeans and T-shirt's. One girl was wearing a Ren and Stimpy T-shirt which was at least from 1997. This location does not hold up to the standards of Chick Fil A. 2 stars because the food was actually ok. read more

I can't believe this is a Chick Fil A! Disgrace to the Chick Fil A name! Customer service is awful. Just drove off after waiting at the "yellow line" for two spicy chicken sandwiches for 25 mins. They never came out. I went in and they couldn't even find my order. They were rude and offered a refund! Left with no food. Not one apology for my lost time and leaving there hungry. Unbelievable! Not one person there worth a crap. Manager should be FIRED!! Definitely don't want to play the race card....but, I felt like I was discriminated against for being white!!! So very rude to me. read more

Had spicy chicken meal here last night. Meal was good but the inside of the cafe needed attention. It was 8:45 and no one was concerned about the business being clean. There was no one in charge that was organized. read more

I love Chick-fil-A but this location needs to get it together. The guy at the window was so scatter-brained. He handed me my coffee without the correct amount of sugar, even though he repeated it three times. He, then, proceeded to tell me to have a nice day without giving me my food. He walked away. A lady comes to the window & asks if I'm waiting for my drink. I said, "No, I never got my food". She then hands me my food without my requested condiments. Some of this may sound picky, but when you get used to stellar service at Chick-fil-A, subpar service just won't do. Food was good as usual. read more

Went there last night. It was busy as usual. Had a cashier who obviously is new there. "Which I don't mind, everyone has to start somewhere ". I was with friends and hadn't noticed I had waited over 15 mins for my food. Without me complaining OR asking the manager came to me and refunded my $. Where else can you get that kind of Costomer service? I have been to many different locations in different states, and not 1 time have I ever been disappointed. I actually avoid going to the mall on Sunday, because I won't be able to get Chick-fil-a. Which I admire and respect the company for giving their employees that day to be with their families. Keep rocking it;) read more

Took 20 min to get food and wasn't even compensated for the time. This has to be the absolute WORST chick fil-a I've ever been to sadly. Even one star is pushing it... read more

This place is known for its great service. But this location is awesome. If every restaurant used they're way of doing things eating out would be much nicer. Best service. Great food. Just a pleasure to visit. read more

They don't answer the phone in the mornings which is very frustrating when you're trying to place large orders. Even the manager's prompt doesn't get answered... read more

They have the best chicken salad I've had. With avocado dressing and eggs, great costume service

Ok location pan handlers next door good food good service always had a great experience here and never had an issue with anything on chick fil a property read more

The Staff is very friendly and professional. They go out of their way to make patrons feel at home. This is one of the finest dine-in/take-out restaurants in Beaumont. I highly recommend a visit! read more

Normally love all Chick-fil-A throughout Texas and Louisiana, but this store was ridiculous. Ordered simple grilled 6 pc. Meals. They said the order was lost. We waited almost 30 minutes. They did comp it for us -nice. When they brought it out, it was still missing the fries! Won't stop there again. read more

Slow. Have to order in drive thru without menu. But people are really nice and food is good.

This was a short stop based on travel. I haven't eaten at Chick-fil-A in a very long time - and this visit has me convinced I'm doing the right thing. Customer service was great (only one that was a bit subpar) - but the food was awful! Lukewarm and not too great tasting and I got sick from it. I'd avoid. read more

Order 2 meal grilled chicken at drive thru and when I got back to work, theres no fries. This happened in chick fil a College St., Beaumont, Texas. Very bad and terrible service. read more

not even 10 minutes into my dinner and they messed up my order. workers do not pay attention to where things are located. but they are still nice and good still tastes good. just disappointed in this restaurant will not be returning to this chick-fil-a. tables are dirty and are not taken care of. gross. read more

I went tonight after a long day in the OR. I ordered to go inside. I then stood there and waited for ten minutes while people who had come in after me were served. I realize TWO 12 count nuggets and fries can add a significant level of complexity to an order, it being outside of the standard #1. Had I known it would rise to the level of continual pacing and staring by the cashier that it did, while he was obviously hoping I'd vanish into oblivion before he had to tackle the arduous chore of filling THAT order I would never have stopped. I waited. Then waited some more. I thought maybe they're backed up in the drive-through, but no, there were plenty of fries and nuggets temptingly hanging out in those silver nugget chutes, raring to go. So clearly the cashier was trying to figure out the correct geometrical approximation of that second box in the bag. He's maybe mastered placing one box followed by fries followed by the napkin. I mean, any old kid could do that! But the second box! It's an extra, so should it go after the fries? That would squish the fries and leave it catty wampus! So no. Stand two boxes on end? There is nothing in the Chick-fil-A idiots guide to cashiering about that? Strike two. Maybe just give me an empty bag and dump the food on the counter and let me figure it out? Would have worked for me! I'm kidding! We all know there weren't any thoughts in his head or anything else save for a constant buzzing sound! Eventually he found the willpower to do something then he says my name and hands me a bag! Food! Finally! He mutters sounds. I assume it was words, maybe an apology about the wait, but it could have been a random comment about a grate? His desire for a date? The state? Who knows, who cares, I had food and somewhere to get to. I jump in my truck, reach in the bag, and what the...!!!??? A sandwich? A freaking sandwich? Seriously? After all that time! Now had it been the same amount of food that I'd paid for I'd have left, because I really was running very late. It was not. Obviously he'd panicked and just grabbed some stuff and shoved it in. I mean, who needs that screen when, in ten minutes you still haven't figured it out. Sure, play chicken dinner roulette with my meal. And my time. I go back in and he sees me, obviously trying to go back in time (1 minute) to a place where he'd seen me before. Failure. I explain to the blond girl that her co-cashier is drooling on himself and I'd like my correct order. Shaking himself from his stupor he remembers to breath, then settles back in. Ahhhhhh saliva, for all the world to share. Meanwhile blond, perky, and happy is doing a superb job of getting my order and apologizing all while maneuvering around Monument Joe. Thank you kind lady for your service! Breathe Joe! read more

Great place to go for having your order screwed up. Complete fail. Prides their services on speed, NOT accuracy. Poor customer care and mediocre food quality at best. Thanks for ruining the day team Chick-fil-A. .. read more