Greatest Chic-fi-la i've ever been to. Preston served me up right, made me feel like a priority and someone special. Food came out fast and customer service was top notch‍ read more

The service and quality has gone down immensely in the last few months. I was there for 15 minutes yesterday for chicken sandwich and a soft drink. They were not busy. They definitely have B team staff running the show now I'm checking out for a while. read more

This little guy was hanging out in my salad. Makes me feel as if they don't wash the lettuce properly. I lost my appetite right when I saw it,which is upsetting because these salads aren't cheap. Also my boyfriend fries were cold . This location needs to step it up. read more

Chick-fil-A - Fast Food Near Me - Bartlett, Tennessee

This location used to be so great, however, the last couple of times food has been missing from our order. Switching to Wolfchase and hoping for better service. read more

the best peach shake i have ever had!!! please hurry and bring it back!!!! cannot wait for summer! read more

I could've sworn I've done a review before for Chick-fil-A but here we go ... I have no complaints. They usually are efficient on Foodservice food quality, and if they make a mistake, they're quickly they quickly accommodate they quickly make corrections their team, their process and the way they do their training. They do a good job and they aim to please keep up the good work. read more

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The service was terrible. Worst Chick-Fil -A in memphis. I told the manager the young man was not listening while I was ordering and she said he might be new. what does him being new have to do with him listening.I can see if if I ordered a bunch of thing I ordered two of the same items. I also didn't receive my receipt and they acting like they are going have to call the fbi to retrieve it. i worked in resturant you can pull up recipets at counter for 24 hrs which it def. has not been. i will never order anything from her again. These positive reviews must have been written by people they know because they are awful. on the bright side they did smile while telling me they couldn't do anything. my actual score would be a 0/10. read more

Customer service was terrible. Was not greeted. Tried to order breakfast was there in time but the guy just made it a 4 minute issue talking with someone one the walkie talkie i wasn't able to order breakfast anymore. No sympathy what so ever. The workers were barely working no manners having side conversations about their "butts" I used to love this location but it has gone down a lot. read more

Simply the BEST Location in town. They are always on point. Would drive past other locations to come to this location.

Sadly the quality of food has gone down over the last few months, The Chicken on the Chicken biscuit is consistently overcook. Maybe old or fried twice. Half the time my order's not right. I'm an avid Chick Fil A fan so hopefully it get better read more

Pretty quick service, but that's the case with most "chicky fila" restaurants. This visit I ordered the grilled chicken sandwich and although a basic sandwich with not much, if at all flavor, it worked for me. I was satisfied and was pleased with the order, my fries were hot, and the sweet tea is always my favorite. Anyway, the sandwich comes on a multigrain bun with lettuce and tomato. I asked for mayo and added a little chick fila sauce when I got home. I would order again, but would perhaps try the deluxe version (maybe) The filet isn't a huge hunk of meat like the fried chicken sandwiches, which I always find myself struggling to finish. I've never had a meal from here that I didn't like or an order that was wrong. Even with their delivery, my order arrived hot and on time, the one time I used delivery. This location is my go to and I encounter friendly faces no matter the weather conditions or time of day. read more

I can't wrap my head around why there would be any bad reviews for this place. I live 10 minutes away and have come here and had food delivered to me multiple times over the past couple years. I don't think I've ever had a bad service or food. One time, they gave me unsweet tea instead of sweet tea and then corrected it. Easily the best Chick-fil-A around Memphis. read more

Line is always so so long! Service is great. Food taste fresh and hot. It's your typical chick fil a. I've always gone through the drive Through. read more

This is a great location. The customer service is next level. Everyone is always friendly and serving up a smile before your order is even placed. They have a lot of moving parts with people working the drive thru line (and might I add rain, sleet, or snow). The food is always hot and fresh, and the service is super fast despite the lines being wrapped around the building. read more

You can never go wrong with Chick-fil-A! They have something for everyone! Their customer service amazes me! The line can be wrapped around the building and they'll still move quickly and efficiently. I don't usually eat fast food but when I do it's always Chick-fil-A and it's always so good! I love their waffle fries and spicy chicken sandwiches. In the mornings, I love their iced coffee and spicy chicken biscuits! I can't believe I grew up without Chick-fil-A. I'm from Rhode Island and there weren't any Chick-fil-A's there growing up! Although, I do hear they built one in the past couple of years so I'm happy for them! Everyone should have a Chick-fil-A! I'm glad I can take my kids whenever I don't feel like cooking. They love their Mac and cheese and grilled nuggets! read more

Chick-fil-A - Iced Coffee - Fast Food Near Me - Bartlett, Tennessee

Basic food, Great service but the ambiance is boring and kids running wild. It is nice in the fact is is the same every time you go if you like the basic grub. Im one or the few people that arent lining up to get into this place like most folks. read more

This location is the #1 location I've been to. The staff is excellent, food is good, and did I mention the staff? Top tier in every way at this one. read more

My husband and I get chick fi la at this location every Thursday. We have been doing this for a year now . I loved how fast and efficient the system is in getting our food through the drive through. The speed of service is what sets them apart from other fast food chains . However , this recent drive through renovation is TERRIBLE. Why on earth do they need a mobile drive through when there is nearly half a parking lot dedicated to pick up a orders . It's redundant and frustrating! Now chick fi la drive through is just the same as McDonald's and Burger King . Such a shame read more

Pulled in to the curbside section during lunch hour, trying to avoid a VERY long drive-thru. Expecting a long-wait after ordering, I was pleasantly surprised by the speed of delivery to my car. I got the chicken strips and fried nuggets, both great. Also got the grilled nuggets but won't order them again (yuk!). read more

Awesome! Now I know what all the hype is about. Just had Chick-Fil-A spicy chicken sandwich and was the "bomb" I call it my "juicyb" Staff always on point, never any hiccups in this place, #sayless #enoughsaid #goodtalk #FatmacEntertainment read more

Chick-fil-A - My "juicyb" Spicy Chicken Sandwich - Fast Food Near Me - Bartlett, Tennessee

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First, y'all forgot my fries when I ordered 2. Second, forgot when I asked for double ALR ( avocado lime ranch) Third, some lady almost hit me in the lanes. Didn't give me my receipt back... read more

This place has absolutely gone down hill. Past several times they've gotten orders wrong. Just last week I order a chicken mini and several were just bread with no chicken inside. Can't ever remember to put the sauces in your bag. You can tell this location is poorly led. read more

A young man I mentored over the past ten years works here. So I dropped by to check on him and to grab lunch. To my surprise, he had just finished his shift and was in line ordering lunch. When he saw me he insisted on buying me lunch. WOW... What a role reversal :) Over the years, I have eaten at Chick-fil-A stores in many different states because I appreciate the consistency of the Food and Service. Occasionally, I have visited a store where the Service has made me say... WOW!!! That's a BIGGIE, because I am a business consultant who specializes in Process Improvement, People Development, Customer Satisfaction and Retention. Today, my observations said this was one of those WOW stores. They were busy inside and at the Drive-Thru, but the Managers and Staff operated at such a High Level of Efficiency and Costumer Engagement that it was a pleasure to observe this operation. read more

We love Chick-fil-A, but not the Kirby written one . We eat Chick-fil-A at least once a week but this store is a let down. Mobile order mix up, and the portion size is a rip off. Fries boxes the only filled half way. Always check orders before you leave. We now head further out our way to buy from the Germantown pkwy store. I wish they would go back to the old days when they first opened , never any problems before. read more

Chick-fil-A - Chicken fingers... - Fast Food Near Me - Bartlett, Tennessee

25 minutes from the time of order until food received for a single chicken biscuit. 20 minute wait once I parked. App said 4-9 minutes once I parked for my curbside order. Gets slower every time I go. Management doesn't care about customer service anymore. read more

New Restaurant - Same Excellent Service This is a delayed "Shout-Out" Review for this new restaurant, and for an exceptional server, Connie. When they first opened in April, I was not able to find a Yelp page, but now I can post my review. Here's what happened. I went to this new Chick-Fil-A when they opened to try them out. Of course they were busy, but it was worth the wait. I had some credit left on my Chick-Fil-a Gift Card, and wanted a couple of sandwiches. Well, when I placed my order, we found that, apparently, there were "Insufficient funds" - the card was empty. I was crestfallen - but still hungry. Then Connie steps in! She said, "I could have a manager check the card", but I decided to leave. Connie then offered, "Why don't you let me take care of that for you?" - I was confused, but she then proceeded to comp me the sandwiches. I could not believe it, but I was very grateful - and told her I would write up a good review based on my visit. (Sorry for the delayed review) Alas, the business was so new that they didn't have a Trip Advisor site for me to post my review - until now. I have since gone back, waited for Connie to be available, and purchased the same 2 sandwiches - this time -I- paid for them. I made sure she knew that the reason I returned was the exceptional service she provided on my first visit. Needless to say, I will be, and have, going back due to the exceptional customer service I received from Connie - stellar service from a great server. Oh, and the sandwiches were as good as always - but, of course! read more

I think it's no surprise that Chick-fil-a is my favorite fast-food restaurant. They have the best service and friendly employees. Plus, the food is amazing! I've never had a bad experience with them. My go-to breakfast is the chicken bowl and the cookie parfait. Combined, they both are really fulfilling. However, I wish they would make the chicken bowl a double. The parfait is a hidden gem. It's Greek yogurt topped with Oreo cookies and berries! So good! read more

Chick-fil-A - Chicken Hash Brown Scramble Bowl - Fast Food Near Me - Bartlett, Tennessee

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I ordered the Cobb salad and it look like they put 2 chopped up chicken nuggets on there and a half of egg with a lot of lettuce. I'm still hungry after eating it and I think I will be trying a new place for salads because that was not it for the price read more

This establishment is slow as a non moving vehicle. 20 minute wait on a scramble bowl. Get the bowl its enough eggs to feed an ant and 5 golden coin hash brown. You want better food and service go down further to the one on germantown pkwy. near wolfchase. read more

Chick-fil-A - Terrible sausage scramble bowl - Fast Food Near Me - Bartlett, Tennessee

The slowest CFA ever experienced. Sat for 10 minutes not moving. Took 35 minutes to get to food. Once you are in the line there is no way to get out. Only one line for drive thru and one person working it. read more

Today I went to Chick-Fil-A and had a little problem with loading the app and getting it ready to make an order. It was just my ability. What impressed me was an employee washing windows took my order and brought it out to me quickly. I had a dog with me so I didn't go in. Service over an above is the standard for Chick-Fil-A. Thank you very much from. Traveling Pets read more

Great and friendly food is fresh and delicious and the best way to eat fast food and eat lunch very quickly and fast. Pleasurable experience and will be back again soon read more

I'm not a fan of waiting in line. And, upon a first glance at just about any Chick-fil-A in the Memphis area, you'd think that's exactly what you're about to do. However, I was pleasantly surprised to see how fast they run that line at this location. The fact that I was met by an employee, outside, rather than talking into a speaker! Then, said employee offers to take my payment right there on the spot. Next was another employee waiting with my receipt. Then I pulled up to the window...thirty seconds later...I'm on my way! THAT is how you do a drive-thru!!! Not to mention I love the lemonade at this place too! Good food, good service...good to go! read more

New restaurant, very clean. Exactly how many times have I had an unsatisfactory Chicken sandwich or most everything else here? If you guessed ZERO you're correct. I love that a place like this has come to Bartlett, and there is the same great customer service here just like any other CFA. There are not many places that sell food in this fashion that ensure there are staff that come around to refill your drink, or even offer to throw away your trash! Particularly this Chick-fil-A newest layout is the best I've seen. The lines and pick up area for food are completely away from seating/play area. This is very nice for customers as dining areas stay out of the way of ordering and pick up. Other high-marks: Their App is SUPER useful for ordering & rewards you often for scanning at the register or when you place to-go orders through it. ApplePay/Android Pay works here - leave your wallet in your pocket/etc. CURBSIDE pick up! This is a new option specific to this location. I tried this out- it was beautiful. Park in the specific marked parking spots, mark the app with your vehicle type/color and I had my food to me in less than 5 minutes. Finally, as I mentioned before: if you have an issue, simply asking a manager will result in complete correction and sometimes even a nice surprise. This is the way business should be operated. read more

I know times are difficult, but this store was fast, efficient and safe for the workers and clients. Their procedures are as good as you get for protection in these times. I won't review the food because Chick fil A is always great. read more

You really cannot go wrong with getting Chick-Fil-A. Their foods always make you want to go back for more. Their waffle fries are just amazing. Their Chicken Sandwich is the best on the planet. Every time you walk into Chick-Fil-A there is always someone to give you a smile. The best thing about Chick-Fil-A is that they do not take long to make your food. read more

the food was delicious, very fast service, and we were greeted by a man that I would assume is the owner. he was helping out at the drive through because they were very busy and he had an awesome attitude and made out experience outstanding. he was so kind and made jokes about how my mom and i look the same age. very funny guy and i would definitely recommend this location. read more

Worst chick fil a in Memphis. I waited 15 minutes for my mobile order. They didn't bring it out. I had to come inside and they acted like they didn't see me. read more

The food is standard Chick-fil-A. If you order from here always check your entire order before leaving, including looking inside boxes. I place orders for 3 to 5 people 2 to 3 times per week and 80% of the time, something is missing or wrong. Lately, I've ordered the 12 piece grilled nuggets on multiple occasions and have received 7 or 8 chicken scraps. At $8.19, I'm essentially paying over a dollar for each piece of chicken, many of which are the size of about half a nugget. Multiple times they have forgotten entrees or sides. A couple of times I've gotten 4 stale breakfast minis instead of 12 regular nuggets. On a good day they'll just forget your sauces. It wouldn't be hard to give a higher rating, but it's hard to appreciate the good things when you're missing parts of your order every time. I contacted customer care and requested a call back from a manager, but received no response. read more

Interesting. Never had such poor service from a CFA restaurant. My chicken minis were severely undercooked. Biscuit was like dough. I had to get out of my car to take the order back in - once because I was delivered the wrong order and twice for undercooked food. The service/training manager attempted to tell me that the food comes in already cooked and that's how they are supposed to be. Meanwhile I overheard another team member apologize to the store manager about the food because they weren't leaving them in long enough in the kitchen. He didn't even acknowledge this fact. I'll eat at my usual store from now on. read more