Typically good service but just got home missing food items that we paid for. Not worth it to drive all the way back for but will keep this in mind next time we go out for food. Not even peak time of the day. read more

Left most of our food out and got the order wrong they were late and took forever we did not get a refund so there's money down the drain

Y'all need to take a lesson from the Chick-fil-A on MLK Drive in terms of managing your drive-through.

I never personally go to this place because I do not like the politics they represent. But my son loves it and I take him sometimes. The food is not bad, just nothing to write home about. On this day we went through the drive through at this location which we had never been to before. My son ordered a meal, and I just ordered some French fries. We both asked for a cup of water also. My son also asked for some special sauces for dipping with his meal. After we got through the drive-thru we pulled over in the parking lot of the center to eat because we were waiting to go to an appointment. We soon discovered that not only had they not put the special sauce in that he requested but they did not even put in ketchup for the French fries. So, I walked back up to the drive through an ask them for the missing items which they supplied. Then we went back and started to finish our meal. At that point I discovered not only did they not also give us napkins but the out of the two Styrofoam cups of water that they gave us one of them was leaking and had leaked all over in the cup holders. When I tired to call over to the store to talk to the manager, as I did not want to walk back over again, all I got was a recording. One of these mishaps on its own would have been understandable but all these put together made this extremely unacceptable and yet another good reason not to ever go back there again. read more

I really enjoy this place! Great staff that it's really personable and attentive! Sometimes they are really busy but that is like a norm at any CFA! read more

Wow, since the re-open it is SO inefficient and SLOW. I've driven by 4 or 5 times in the last week and each time passed and went elsewhere because they were ~10 cars deep in each of their 2 lines. Today I braved the lines and wish I wouldn't have. Took 18 minutes from drive-thru entry to order received. This is ridiculous. Please Chick-Fil-A get it together ;( read more

Lately it feels like the once speedy drive thru is finding a way to take longer and longer to get through. In the past 6 months I haven't had a single issue with getting the wrong food, but the speed of service, despite having 2 lanes has found a way to dependably irritate me. The last time I was here, the lady in a van 2 cars up needed to pay cash. Somehow that required another attendant, one that was not even working drive thru, to be summoned from the restaurant. While 5 cars passed me in the other lane, myself and 4 cars behind me sat hostage while we waited for appropriate change to be counted. This seems incredibly inefficient. The orders are also not brought out to the cars in an orderly fashion. I received my food and drink before 2 cars in front of me. So, again, I sat and waited for other cars ahead of me with more complex orders to be delivered. All the while, my food is sitting in the seat getting cold and soggy. Chick-Fil-A needs to work on these issues. read more

Today the drive through slower than any other place I've ever been to avoid. Normally it rocks!!! Very disappointing

Multiple visits since the reopen and have had multiple issues with food order accuracy. They seem to be having A LOT of issues since the reopen. Will be going back to the long trek to the breaker location. Cannot wait to see what opens up here next read more

Food is always fresh and tasty! The staff is always really nice and helpful. Even when there's a huge line the wait is not ridiculous!

This is my favorite location for Chick-fil-A! I order off the catering menu almost weekly for business lunches and this team, especially the catering manager, takes such good care of me all with friendly, helpful attitudes! I will make this location my main source for catering needs. Thank you so much for your quick and efficient service!!! read more

I really appreciate Savannah's AMAZING customer service every time I come through the drive-thru! You can tell she really enjoys her job and that is really hard to come across now days. Keep up the awesome work, Savannah and thanks for never messing up my order. :) Thanks for reading! read more

Did an online order and requested avacado lime ranch, double checked and asked the lady and she sajd it was in there. They also gave me the wrong coke. read more

Yes, it's Chick-Fil-A, so you all already know about the food. You either like it or you don't, that is not news here. What this review is about is this particular store. It is a fabulous location in every which way. Here's the rundown, as I see it! 1. The staff is super friendly. No matter how busy they are, everyone is smiling and treats you with respect. I've been when it was slow and when it was packed, and you always get fantastic service! 2. Super duper clean! This store is so clean. You always see at least one person out cleaning tables, the playground, the bathrooms, etc. If you do see something on the floor or a table, it's cleaned up within a minute or two. It's nice to be in a clean fast food joint. 3. There is usually at least one person walking around checking on the customers. I'm usually here during the day and their is always a nice older lady there. She checks on each table to see if they need anything or even to take away trays and garbage. It's a nice extra customer service. 4. They have an option for the kiddos and their kid meals. If your kid doesn't want the toy, they can trade it in for ice cream! ICE CREAM! Who needs toys when you can get ice cream. If you like Chick-Fil-A, this location is fantastic! read more

Why am I a reviewing a chain restaurant? I'll tell you why. Chick-Fil-A is best in its class of fast food restaurants and I want to make a philosophical point about the fact that we should all be the best we can be and not the best we can be paid. So this review is more about the chain as a whole than this location that I frequent the most. "Chick-Fil-A" is my standard response to the overused cliche explanation of "You get what you pay for". We live in a world that is tolerating poor service more and more all the time and we are all "buying it" so long as it is cheap. I always get crappy service in fast foot restaurants and it pisses me off. My friends who see that this gets under my skin are always quick to defend the crappy service with "What do you expect? They don't get paid squat". To which I reply "Bull crap. Do the employees at Chick-Fil-A get paid double or triple what these guys get?" Here is how my experiences at Chick-Fil-A compare to my experience at every other fast food restaurant: Chick-Fil-A: I am promptly and cheerfully greeted by an employee that is outwardly projecting that they are happy to work there. The staff I see always appear to be doing their very best and are doing it with pride. Standard fast food restaurant: I get greeted by a disinterested person who appears miserable to be working there. This is usually accompanied by a "go to hell" attitude during the ordering and payment process. Of course, it's the customers fault that they are stuck in this low paying job. The staff are usually going out of there way to sink as little effort into their work as humanly possible. Chick-Fil-A: I am provided with a straw and ample napkins every time I go through the drive-thru. Standard fast food restaurant: Half the time at the drive-thru I don't get the straw or napkins without asking for them. Really? How am I suppose to drink this, meat-head? What am I going to wipe my mouth clean with afterward? It doesn't occur to the person providing service that every human being deserves these basic accommodations every time. Chick-Fil-A: I am provided with ample catsup for consumption with fries. Standard fast food restaurant: Yep. I have to ask for catsup too. When I do I get the "How many packets do you need?" response. "Hell I don't know, you moron. I need as many packets as it takes to dip the top quarter inch of every fry. How many do you suppose that is? How about you just throw a handful of packets in there and we'll see what happens". Gimme a break. Do you really need to save money by cutting down on condiment distribution?. Chick-Fil-A: Here in Austin I have observed at busy locations during peak times and heavy congestion employees with radios are out in the parking lot taking orders from customers in the drive-thru lane well ahead of the actual automated drive-thru menu in order to expedite the ordering process and keep the traffic moving quickly. It works! Standard fast food restaurant: Not a chance they would do something to improve the long wait at peak times. You can wait in line in the hot sun until you starve or die of boredom for all they care. Hell they would be happy to see you take your business elsewhere. There not about to do anything out of the ordinary. Chick-Fil-A: The interior is always clean and the bathrooms are as well. I'm never disgusted to eat in there or to use their bathroom facilities. Standard fast food restaurant: Hit or miss on the cleanliness. I mean they got to do the minimum I suppose so the health department doesn't shut them down. So I usually see some marginal employee with a rag dragging their heels and doing the absolute minimum cleaning. The bathrooms are usually an embarrassment. The only distinction in benefits for the employees that I can obviously point to is the that the company's corporate culture places huge value on family and human dignity and gives all employees Sundays off. Chick-Fil-A is always closed on Sundays so that their employees can spend one day of the week with family and/or in practicing their faith. Perhaps this attitude with their upper management attracts like minded employees and that is why they have consistency among all of their restaurants nationwide that I have ever visited. I am just fine with them being closed one day per week if it contributes to their excellence all the other days of the week. Kudos to Chick-Fil-A and their employees for serving as a shining example of "Be your best" and "do your very best" as opposed to "you get what you pay for" and "I don't get paid for that"! read more

Love this place! My kids love it and the food. I love the dress like a cow day was a lot of fun! The food is always good. Only complaint would be speed of service in drive thru it is slow sometimes. Grilled nugget machine was down and kids wanted grilled. I was going to give a 2 for the grilled nuggets and the very slow moving drive thru but the lady at the window was so nice and so engaging. You need more people like this. read more

I've always enjoyed Chick-Fil-A but this particular location is special for me. It's walking distance from my workplace, so I can count on at least enjoying lunch. The staff is also really, really nice. Other Chick-Fil-As I've been to have just been the standard fast food joint. This one gives you a sort of waiter service. Their salads are excellent and their sandwiches are very satisfying. Today I stopped in because I reserved one of their new spicy chicken sandwiches. My spicy chicken sandwich heart is typically held by Wendy's, but this one could definitely give it a run for its money. The only reason I knock off a star is because I'm not a huge fan of their breading and also I don't get why people talk about the chicken nuggets here. I'll admit it: I like McDonald's nuggets. You know why? Because FACT: a nugget is not a part of a chicken. I'll just eat a regular chicken breast, thank you. read more

I'd love to give them a 5 Star review because the food is always warm and fresh and they're fast. But with speed some mistakes can be made and I know it's really not a big deal but I was craving to dip my nuggets into some zesty yummy buffalo sauce sadly the sauces were forgotten.. I ordered 2 buffalo and 2 chick-fil-a sauces but none were in the bag.. luckily I try to save whatever I don't use on past orders but I go through the buffalo sauce like crazy so all I have stored up is chick-fil-a sauce it's still great, but not the same read more

BEST FAST FOOD SERVICE EVER. Me and my boyfriend went in 3 minutes before they closed and when we were just about to drive off thinking they were closed, they stopped us without hesitation and said we could still order. The food came out incredibly fast and fresh too!Thanks again to Joseph, Nate and Scott ! read more

Did they give me fries instead of the fruit cup, or did I fail to specify the fruit cup in my drive-through order? They're messing with my head, but I'm pretty sure I ordered it. Either way, I went in to plead my case, received fruit cup without demur. I still think I ordered it, but have learned to trust no one and to appreciate quick reparation over accuracy. Thanks for being cool about it. read more

Went a couple week back and drive thru line was 30+ minutes and when i got to the window they were out of sweet tea and lemonade... how is that possible? And on top of that they were out of all sauces except for bbq..... i wish there were another location nearby read more

Normally I don't write reviews for chain restaurants, because I am a pretentious Austin person who likes to "Keep Austin Weird" (I'm cool like that), but this location of Chick-Fil-A is going to be an exception. Why? They have the best customer service that I have ever experienced at a fast food restaurant. The workers at other fast food restaurants are usually surly and disgruntled, understandable given the nature of the work, which usually doesn't put me in a good mood. But here at this Chick-Fil-A, all the employees are smiling and I can tell that it isn't fake smiling. It's real and genuine. Unbelievable. Should I say that all the employees are always in "gay" spirits? There is one employee (I think he is a manager) that always makes my day when he helps me. I believe his name is Justin. Justin is always so nice and personable and makes sure that I get what I need. I can't say enough about Justin, because he is the best fast food employee that I've come across. Everyone else who works there is also super nice. The older folks who work there are adorable and always eager to help. I've never seen a worker unhappy here before. What is it that they put in the chicken to make everyone so gay? Oops, I mean HAPPY :). Great food, great service. read more

I come here because it's convenient on my way. It's not the best Chick-Fil-A serviced restaurant, sometimes I feel the floor and tables could be cleaned more thoroughly, but this may be due to low staffing. To elaborate I think the best Chick-Fil-A for customer service is the one on Research Blvd, that recently got renovated. I like this location, because ordering inside is always faster than the drive-thru and they always get my order right. Parking will be tight if you come at a crowded hour. However this Chick-Fil-A is good, the customer service just isn't exceptional that I've come to expect from Chick-Fil-A. I did have a good experience when I took my twins here on their 2nd birthday weekend. They did provide exceptional service and gave them complimentary ice cream. read more

I like the good quality chicken, so far best chicken place in Texas!!! They don't have in Hawaii :( read more

See all

The team here is great! While going through the drive-thru the young man taking our order heard my son and I discussing our wish we could get a larger portion than is posted. Theodore let us know there is a larger portion, 30 pack of nuggets available. He was very polite, knowledgeable and helpful. I have also ordered from the app for curbside. I didn't get napkins, so watch for that. I have since been back twice and received napkins both times! read more

So this is my regular location, I normally get breakfast. But when I do the the strips, they're normally not like this. They're typically thicker and not so shrimpy. The large fry is normally has the same amount of fries as the medium too. I'm not sure if it's a management thing or what but it's just odd for Chick-fil-A. They do always have super friendly staff, remember my condiments, have the fries cooked perfectly every time, and the sweet tea is SPOT ON. read more

Chick-fil-A - Four count chicken strips - Fast Food Near Me - Austin, Texas

Visit this location at least once a week. Definitely going to change after today. For the 3rd time I've came to pick up an order I placed through the app Ive been made wait over 15 minutes!!!!! read more

Excellent playscape they actually clean. Friendly staff - good breakfast food. Actually had staff come by and refill my coffee. Egg and bisket platter is a god deal. Free wi-fi means I can get a bit of work done while kiddos are burning up some of those cinnamon rolls. Late breakfasts are quiet - starts to get quite busy around 11:30. Gets slow again around 2:00. read more

Honestly have never had an issue with Chick-fil-A. This location is the worst. Come here if you want to wait 15minutes in the drive thru line and still not get service. Then when you ask if someone is going to take your order expect it to be laughed off and still not receive help. Left without ordering...I should have spent the 15minutes driving to a farther location instead of waiting here without help. read more

Guess they are tearing down & rebuilding it....ha ha I was driving through Lowe's parking lot, see a fence blocking where people can get to Chick Fil A. So I laugh out loud to myself and think wow that's some crap then I look and Chick Fil A is demolished! LOL I can't eat here anyway too much MSG but a heads up to all you faithful Chick Fil A'ers. Closed till 9-1-18 looks like. read more

Great newly remodeled store. Staff is great even when crazy busy. Good is good as usual. Very clean.

The drive thru is ridiculous!!!! 20 minutes for chicken nuggets. It's like that all the time that's why I usually skip it.

CFA is totally awesome. However, not all locations are created equal. During 80% of our drive-thru visits here, our order has been incorrect: Fried instead of grilled nuggets, fries instead of a fruit cup, wrong sauce, ghost sauce, wrong toy etc. My advice, no matter how long the drive-thru line is behind you, double check your order before leaving. So many times I've returned home to disappointedly discover a CFA "surprise" lunch. read more

I give this a five star cause honestly the aero ice was more than expected.They were so kind and had positive vibes .Will be back soon that's for sure ! read more

If you want to get in a happy mood, swing by this Chick-fil-A in Cedar Park. The people here are all up-beat and eager to please. you will definitely leave with a smile on your face.......... Their real lemonade is my favorite -- ask for extra lemons to make it even better. And someone will usually come by and ask me if I want a refill. Talk about great customer service. read more

Been here many times and finally decided to check-in and review.... Always the most courteous service inside or in the drive through... no matter how busy it gets. This location also helps out the local schools with fund raisers and family nights... so I appreciate that very much. Great chicken meals, great smoothies with fresh fruit, and always a gracious staff. read more

The food at Chick-fil-A is always amazing, and this store is no exception. The staff were extremely prompt, courteous, and helpful. It was an excellent experience, not that I would ever expect anything different. They have a new sauce, honey roasted barbecue, and it is incredible. While I was dining, I noticed one of the staff going around and wiping what appeared to be clean tables with disinfecting wipes; I appreciate that they take sanitation so seriously. read more

Chick-fil-A - "Happy 4th of July" display in the entryway. - Fast Food Near Me - Austin, Texas

Love the sandwiches. Love the peppermint shakes. Love the peach shakes. I hate the Closed on Sunday thing. Don't think we don't notice when you have contractors working on your restaurant on Sundays (parking lot repair, for example). It's a turn off. It's not me, it's you. read more

After about 4 months they're rebuilt and back in business. The food is still spot on and the new staff is learning quickly to deliver the food with efficiency and friendliness. Glad you're back! read more

Not the most professional team. I understand things are complicated because of covid but could be nicer.