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American Fork, UT

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Chick-fil-A

3.6 (153 reviews)
Open • 6:30 am - 10:00 pm
Updated 1 month ago

Chick-fil-A Photos

Business Info

CHICK-FIL-A ATMOSPHERE

What's the vibe?
Moderate noise
Casual
Good for kids
Good for groups

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Recommended Reviews - Chick-fil-A

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Reviews With Photos

Sam C.

I usually love CFA but this experience was pretty revolting. I addressed them about this, to let them know and to hopefully prevent them from ever letting this happen again, and I didn't really expect anything else out of that interaction, but I do feel like they could've at least offered an apologetic credit for a sandwich? Or fry? Lol. Not sure, I'm not a greedy impractical customer, I've dealt with those, but I feel like the simple, "We're really sorry" didn't do justice for how sick I felt on their behalf. I bought a sandwich and an ice water, ate the sandwich, and went into a doctor appointment. A few hours later I came back to my hot car where all the ice had melted and when I went to drink the rest of the water I saw black flakes in my water? Upon actually taking a full look at my water, I found a DIRTY HUMAN FINGERNAIL TIP. First thinking it somehow was mine, I checked to see all my fingernails, intact (which I also showed to CFA when I spoke to them and gave them the cup) that water had indeed been given to me that way. After gagging for 10 mins, I felt sick for the rest of the day. Luckily no real illness or infection came of that. But it was a violating experience. I guess the only reason I'm posting this after already speaking to them about it is to let everyone know to possibly be aware and maybe check your food and drink from this place.

#1 with substitute of Mac n cheese instead of waffle fries and frosted lemonade instead of a soft drink
Suzie M.

The staff is always friendly and nice! Their food is delicious and fresh. I'm not the biggest fan of their waffle fries (they just don't do it for me) so I really love that I can substitute them for their new Mac N Cheese for an additional cost. I may have an obsession with their new Mac N Cheese! It's so good! Their Chic-Fil-A sauce is delicious and a new favorite of mine is their frosted lemonades! My only complaint would be that the drive-thru line is pretty much always busy and during the peak lunch and dinner rush; expect to have to wait. But...that's a good sign because it means their food is delicious! We need a Chic-Fil-A in Saratoga Springs and that will alleviate the crowds at the AF location. How can we make this happen? :)

Hand Sanitizer, Female Restroom
Dawn H.

Chick-fil-A, need I say more?! They have the hands down best customer service ever. I never feel like I am a burden to them and they always serve with a smile. This location is very busy but maintains the lobby and restrooms and your food is out prompt and fresh. The female restroom has hand sanitizer and mouthwash, though they seem to always be out of cups and they have a changing table. It is well kept and more homey feeling rather than a public restroom. Play area is big and not as well kept as the rest of the store. It could use a deep cleaning. If you go during peak rush hours, expect a long line both Inside and drive-thru. They do get you moving fairly quick. Did you know, they have amazing Mac and Cheese? How about a delicious Frosted Lemonade? These two items are worth stopping by just for them. You will not be disappointed.

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7 years ago

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3 years ago

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5 years ago

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6 years ago

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5 years ago

Never waited that long at a Chick-fil-A it was so slow! My fries were cold when I finally go my food in the drive thru

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5 years ago

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3 years ago

This is the slowest Chick Fil A, I have ever been to. This restaurant is known for fast service. It must be the management down here.

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7 years ago

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6 years ago

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5 years ago

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4 years ago

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3 years ago

So fast! Amazing service! Their food always brings a smile to my family and my face!

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3 years ago

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7 years ago

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3 years ago

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9 years ago

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4 years ago

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6 years ago

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9 years ago

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3 years ago

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4 years ago

This location has forgotten a food item of mine three times now, three strikes you're out

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5 years ago

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7 years ago

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8 years ago

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5 years ago

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4 years ago

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7 years ago

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5 years ago

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7 years ago

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8 years ago

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8 years ago

Always a family favorite. Good food and quick service. Kind staff. Best lemonade, sugar free or regular.

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8 years ago

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7 years ago

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6 years ago

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7 years ago

Chick-fil-A always gets our order exactly right with fast and incredibly friendly service. This location is no exception. Well done!

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7 years ago

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8 years ago

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7 years ago

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14 years ago

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10 years ago

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Ask the Community - Chick-fil-A

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4.3(404 reviews)
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The young lady that helped me at the register was amazing and patient and helpful and I didn't tell…read moreher I wanted my salad to go and she was so nice about it thank you!!

I dont often review restaurants because i find most average at best. Some are terrible, they might…read moreget a review, but a few I really like. Those that I like have to meet a few requirements that I have for eating. I have celiacs, so i avoid gluten at all cost, including any moderate chance of cross contamination, Corn also bothers me so another food that I avoid. beyond that I am picky with what goes into my food and how the food is prepared. Now to the review. the first thing I do at any restaurant is ask about their gluten free options and about cross contamination. This was the first day that the Provo location was open, so I expected there would be blank stares. believe it or not that happens a lot. Here they knew about some of the food but not all of it when it came to my questions. So they went back to ask, "I want to make sure so let me ask". the next thing i knew I was speaking to the owner, going over all of the items and the options I had and what to avoid. He made some suggestions and we went ahead with our order. I got. the tri tip steak and my wife got gnochi. Oh another thing about how i like my food. I like the ingredients, steak, potatoes, vegetables, etc, seasoned and not the other way around. I find a lot of places over season their food. Not here. the steak, veggies, and mashed potatoes were lightly seasoned, just enough to enhance the flavor but not overwhelm the core ingredient. the steak was tender, the vegetables perfectly cooked and seasoned. I didn't even try and figure our what seasonings they used, I just enjoyed the meal. Short of this part of the meal, fantastic. With the gnochi, we had a little bit of an issue. There was a problem with how they were cooked, they were a little stiffer than they should be, but the sauce they were in was fantastic. BTW, they are not gluten free, so this is my wife's perspective. When they asked how our meal was we mentioned that to them. They looked at the gnochi and agreed. they then didn't just correct the issue, but went above and beyond. They asked if we wanted something else, made a suggestion since we couldn't decide and prepared that for us. They also did something else while we were there. They tried to make more batches of the gnocchi, not for us but so that they could see what went wrong. Then came back and told us what they had done and the results. The service was some of the best I have ever had. They had a good selection of gluten free options, depending on your sensitivity your options might change, but there are plenty of options and a few that are not on the menu. The owner suggested a burger on mashed potatoes, even though they have a gluten free bun. My gluten sensitvity is pretty high, so he was providing as many options for me as possible. All in all, I really liked the food, the service, and the attention to my food sensitivities.

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