The service today was other than ideal! The gentleman in training at the speaker box taking my order tonight was great but the new girl in training (name started with a Y) literally didn't say one word to me while I was at the window waiting for my food. For an establishment whose priority is customer service, she was either a bad hire or wasn't being trained properly. read more

Overly salty fries. Bathrooms require a combo, which means you have to go ask someone what the code is. Why??

I had a very disappointing and concerning experience at this Chick-fil-A. While waiting in the drive-thru, the employee taking orders skipped over my car and immediately began speaking with the vehicle behind me. I was stuck in line with no way to move and waited for about 10 minutes. Eventually, I slowly pulled forward, but the employee then had the car behind me follow as well. The driver, clearly distracted while talking to the employee, ended up rear-ending my vehicle. What shocked me even more was that the employee and the driver continued their conversation like nothing had happened. I stepped out of my car, thinking I may have imagined it, but the other vehicle was visibly pressed against mine. When I pointed it out, the driver denied the collision, but I later realized he was friends with the employee. The behavior after that was even worse. Rather than assisting or showing concern, both employees taking orders became defensive and dismissive, repeatedly saying their friend did not hit my car despite the evidence and the car having to reverse away from mine. The driver refused to give me any of his information, so I had no choice but to call the police. While waiting, we were told repeatedly by the employees that we "had to move" our vehicles, even though we clearly explained we were on the phone with the police and would move once instructed. This entire situation was caused by negligence and unprofessional behavior from Chick-fil-A staff, and instead of resolving it properly, they added unnecessary stress and hostility. read more

Substandard store and not the quality or attention to detail that you would expect from a CAF. I have been to this location three times and every time my order has been incorrect. The most recent time 3 out of 4 items were wrong! When I notified management they dismissed my concerns with a condescending "my pleasure to serve you!" read more

Very disappointed with this location. We ordered a kale salad that was very wilted and old you could tell lots of stems. Also ordered a salad and they didn't even give us the dressing. Ordered grilled nuggets and they gave us the regular nuggets. Make sure you check your order before you go home at this location. Called and spoke to the manager and she did make things right. Thank you. I will be going to a further location though. Which is a drag because this one is very close. read more

Love Chick-fil-A! They're always consistent everywhere we go! Got 2 Spicy Chicken Sandwiches and 2 Arnold Palmers with unsweetened tea. We love their simple comfort food and their fresh Lemonade. SO used to work for Chick-fil-A for years and had his share of squeezing lemons for hours. It's truly squeezed fresh! Line was long but efficient and quick. Our food was hot, crispy and JUICY! It's amazing and no surprise why ppl flock here for just the Chicken Sandwich alone. It's also crazy how competitors try to replicate this commodity, but haven't come close to this recipe of perfection. No one has come close tbh. I was truly satisfied and devoured my food happily. Definitely recommend and will be back to redeem my rewards. I recommend their brownie and Frosted Lemonade! So good! read more

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The drive thru lanes were open. And I pulled up. And none answered. I was like, hello?! Hello?! x5 times. And this manager popped out from the building, was like, this lane is closed. You have to go back around... very rude, no respect. But then I did go around, and when I got to the window to pick my order, they all laughing and cackling... if you got an attitude... then watch the customers... stop taking read more

Been a patron of Chik-fila-A for a very long time. Always good a value added meal at a reasonable price. Though the lines were long, the high caliber staff kept it pushin' like a mf boss. UNTIL, this weekend, food and service were so bad. I'm done and it shall never see my patronage or , evermore. Ya know how it goes, ya loved until you stop loving me. Pass it on to your other Lil ff friends. RFK Jr in da House. read more

They took 20 minutes for 3 milkshakes and a large fries. Food is always good but they took so long for no reason. Ambiance was great and clean but need work having more happy people read more

This chick-Fil-a is clean and the service is usually very fast. My daughter also really likes the play area.

Service lousy. Got charged twice and the order was wrong. Ordered frozen lemonade, got plain lemonade. No sauces added that were requested. and only a half filled fry container. Really bad and it was NOT busy. read more

The WORST Chick-fil-a I have ever been to. Service was absolutely terrible. Got up to the window and they couldn't find my order. After 10 minutes they handed me two large drinks & half my food. Drinks were wrong- I ordered lemonades and received a water and sprite. I ordered 2 spicy chicken sandwich meals & a 8ct nugget. Only received one sandwich & two fries. Unfortunately, I wasn't able to check the bag before leaving the drive thru. read more

Service was great. Food was not. Chicken sandwich was dry and bread was stale. Adding sauce did not help. Bread fell apart on the sandwich.

Consistently COLD fries. Consistency COLD, OLD nuggets. My large fries are never full; rather, they're full of small broken pieces and crumbs. Horrible. Once a week for months now. Cannot return to this location for the foreseeable future. Please improve. read more

Decided to grab a quick bite on our way out of town. We used the app for the first time and ordered ahead. Went thru the pick up line and since it was paid for we were on our way in no time. The staff was friendly and attentive. We all had fresh hot tasty food. Thanks chick-Fil-A staff read more

Chick-fil-A - Fast Food Near Me - Albuquerque, New Mexico

I come here often enough to suggest that this fast-food restaurant is truly different. Yes, it's convenient proximity to the Base is similar to the Burger King and Wendy's restaurants, but their specific business plan is based on traditional family values, made possible through hiring some really great people, and allowing those same employees to have work schedules that fit family-based lifestyles. So, although I prefer hamburger to chicken, I come here to support the business and to hone my slow-paced but growing appreciation for chicken. read more

Chick-fil-A - Drive through orders with a "personal touch" - Fast Food Near Me - Albuquerque, New Mexico

Sorry to do this. I love Chick-fil-A and I love this location. I am posting two pictures. The first is the Icedream cone my wife got today at Chick-fil-A for $1.79. She thought it was small so to make a point, the second picture is the soft serve ice cream cone bought next door, 5 minutes later at Burger King for $0.79, one dollar less (about 56% less expensive, less than half the price). I think we will get our ice cream at Burger King unless Chick-fil-A figures out how to be competitive. Isn't capitalism great? read more

Chick-fil-A - Chick-fil-A Icedream cone, price $1.79. - Fast Food Near Me - Albuquerque, New Mexico

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Terrible service. The lady didn't understand what we were asking. We told her "Regular sandwich," but she charged deluxe for both orders. The drink tasted like water. When I asked for a replacement, she gave me a new one without even checking if they were out. It still tasted like water. Instead of checking if Diet Coke and Dr Pepper were out and if there was a replacement, she just told me to choose something else. All the employees would just stand, look at us, wait, and walk away without helping us. read more

Food good, as usual. But service was awful. The guy who took our order tonight was so rude and talked to us in an unfriendly and condescending way the whole time. Then we pull up to the window and were met with more sarcasm about our order by the guy at the window? I don't want to blame it on having what looked like all kids working but clearly was a factor. Not typical for this location at all but have to say it effected my overall view of this store. read more

serivice was great except for the fact they don't ever get your order right! it's up to YOU to check your food when you receive because almost every time there will be a missing fry or sandwhich. when you ask them about missing food/sauces they act like it is your fault! the manager's attitude is so bad both the man and woman manager..mcdonald's has better attitudes than this establishment. don't recommend, go to any other chick fil a besides this one. read more

Worst customer service I've ever had. One employee even approached my car, started chatting away with the girl taking our orders (distracting her with gossip), and didn't even have his mask on right (basically a chin diaper with a first-class view of his rat mustache). Won't ever be visiting this location again. All the cooks and food preparers weren't even wearing masks!! There's a pandemic going on, but it seems like nobody informed them. read more

HAVE AGAIN: Best chocolate shake of any fast food restaurant. Really delicious! Deluxe chicken sandwich with polynesian and Chick-fil-A sauce. read more

This location is well maintained and has helpful staff. As is always the case with Chick-Fil-A, the line was quite long when we arrived to the drive-thru to get our mobile order. Our food came out nice and warm and delicious. We all had the Market Salad with warm grilled filet. Really good. Mom and I hopped out of the car to go inside for the restrooms which we found to be very clean and the soap, bathroom tissue, and paper towel dispensers were all stocked. A team member was sweeping the floors around the dining area and we were greeted as we walked in and thanked when we left, I wish more businesses operated this way. Great location! read more

We love coming here. Although today's experience wasn't the best we have had. Food was good as usual. Customer service was not like it usually is. The men on the registers didn't give out the welcoming vibe you usually see in Chick-fil-a. Kids meals were missing the prizes. Then when my kids went to counter to get ice cream not one person helped them. When I got to counter they took a while to help and when refilling the drinks they didn't put ice & its 100 degrees outside. Hello. You really shouldn't have to ask. Also he handed a full drink to my son and dropped it all over him and the card reader. I'm not to impressed. I usually enjoy bringing the kids here & they love it because they are usually treated better. read more

The last two times we came to this location the order has been wrong once we got home, and there was no sauce at all for any of the chicken nuggets meals we ordered. So we have had to go back both times to get what was missing and by then the other food is cold, and cold fries suck. read more

Rude, charged us the wrong price. We love eating this food, but this location is horrible!

Was disappointed when the large waffle fry that I ordered didn't have much waffle but rather a lot of little ends and scraps of the fries. On top of that waited a long time to get my mobile order and ended up being cold by the time I got it. read more

Ordered the Spicy chicken deluxe and as I was eating the sandwich It started smelling super gross and the chicken was weird and stiff. Anybody else had the same problem? read more

Cold cheese? Friendly service this time. Ordered the spicy chicken sandwich. The chicken was nicely spiced and cooked. But, the jack cheese was haphazardly put on and not melted. The cheese was cold and ruined what could have been a nice meal. When cooking the chicken the cheese could be added and melted with the help of a small lid. Thanks for reading. The Bike Chaplain read more

Chick-fil-A - Very clean - Fast Food Near Me - Albuquerque, New Mexico

Worst chick Fil a I've ever had the fries looked like the abandoned building next to it. the pidgeons enjoyed them more than me, service was sad & slow (bad as the area it's in) read more

I LOVE chic fil a for the most part BUT I am a frequent early morning visitor who picks up the same 4ct chic in minis. Unfortunately this time around I opened the box and found when I picked up the first chic in mini it had NO CHICKEN in it!!!! Just one flabby biscuit. On a short note I was very disappointed with the service and food this time. read more

This was my first time ever at this Chick-fil-A, and my first time in several years to any Chick-fil-A. I wanted to try it because it seems pretty popular, so I ordered a grilled chicken sandwich. Picked it up from the window, drove away, unwrapped it and took my first bite. What? No mayo or any kind of sauce on the sandwich! And the person taking my order didn't bother to ask me if I wanted any of their mayo or mustard packets - or whatever they use. My food was very bland and not enjoyable to eat as I expected. This is very poor service. read more

Stopped by for a quick bite to this location on a road trip on the way to Las Vegas. I ordered a number 2 and said pickles was just fine on my spicy chicken, they put on the label "special order no pickles" also ordered a 8 count chicken nuggets and a 4 piece chicken strips with 2 medium fries. I asked for chick fil a sauce and when I checked my bag before leaving they put no sauce in my bag. When I asked employee if I could please have chick fil a sauce and barbecue they have me 1 of each. 2 sauces for this big order, disappointed because I have never had a bad experience and I LOVE chick fil a read more

Fresh, hot and super fast! The Mac & cheese is the bomb! Sandwiches were hot and delicious. I'll always love Chick-fil-A!

I have been to this chic fil a multiple times and every time they have excellent super fast service! I came here right during lunch one time and there were about 13 cars in front of me but my wait time was about 5 minutes. The food is great and sauces are free!;) read more

Always friendly service at every location. This location was no different. We were warmly greeted and our order was taken by an employee and his iPad outside. Two large chicken noodle soups and a chicken sandwich ran about $13. Not too bad! read more

We love Chick-fil-A and have always been happy patrons. I can't understand why their drive thru model hasn't been copied by every other drive thru in the country. We were killing time before our puppy's shots and decided to grab a bite to eat. They have a little area out front with tables, umbrellas, and chairs that we thought we would sit at with our pup. When ordering we asked for a cup of water for our dog and they had and offered a dog bowl! Not only were they happy to oblige but went above and beyond with their friendly and welcoming service and helped carry the bowl out to the patio for us. I am truly impressed! read more

As I'm not a really big fan on fast food venues or fast food in general.. this is probably the only joint that I'd go to from time to time. Their fries are sometimes doable.. but sometimes, it's either infused w/ salt or really crunchy like a rock. The milkshakes are pretty good though. Looking for something new to try? Try the grilled chicken nuggets! I personally like it better than their classic nuggets. read more

Listen, it's fast food, you want fantastic food, go to a sitdown restaurant... Every time I've been to Chick-fil-A I use the drive through, since I'm always on the go, the drive through runs smoothly, there are always friendly service at the speaker, and at the take-out window, fantastic and friend people always running the window. My food is always hot, well cooked and placed nicely in my bag. Again, it's fast food! And they are fast! Lemonade is the main reason I always go back! read more

Ordered a simple chicken sandwich through the drive thru and witnessed four cars pass before me. The ordering person was wearing star glasses, so unprofessional, and came over and literally hopped in front of my vehicle to stop me from moving forward. I asked for the manager "Isaiah" to come out for my refund so I can simply leave. Instead he said the charges to my credit card would take 7 days. Very unprofessional establishment. McDonald's has their act together and they don't even have people taking orders outside. read more