What can I say? No matter where you go, you get the consistently great food. You just can't beat the chicken sandwiches, waffle fries and shakes. My daughter also loves the lemonade. Check it out! read more

I went through the drive through and as soon as I saw the line I was dreading the wait to come, to my surprise they too were taking and giving orders so quickly by the time I got to the window my food was ready and accurately done upon my request. read more

Every time I come to this chick fil a it's the same ole grumpy no speaking, no greetings, just hand you your food manager.. he always look like he doesn't want to be there and doesn't really want to deal with the public his demeanor and attitude is just horrible. This is the one and only chick fil a I hate coming to. read more

super quick service with a great staff. went through a long line and was given four free meals from the manager. so kind and pleasant here.

CFA is great for their fast food and their great chicken sandwiches. I love eating here. This particular location has very rude employees. The first time I encountered one was maybe about a month or two ago. I didn't think much of it. Maybe he was having a bad day? I came around again another time and I encountered a different employee but with the same bad attitude. I ordered 2 sandwich meals and asked for roasted honey bbq and Polynesian sauce (obviously for 2 sandwiches), she only gave me 1 Polynesian and 1 honey roasted bbq. I drove to another chick fil a to get some more. I am not pleased with their customer service at this location. read more

Food as good as always but manager, David, was his usual, unsmiling self. I placed an order on the app for $76, pre-paid and chose the option to pick up order at Drive-through window. I was told at the pick-up window to pull up to the wait space a few feet ahead. After a few minutes, out comes David who informs me that they'd be happy to help me with an order of this size inside the restaurant rather than through the drive-through in the future. I guess it's better for David to save his 10 steps to go out the back door and make his customers leave their car, walk into a busy lobby and then walk back to their car. Sorry I inconvenienced you, David. I'll be sure to get my 13 chicken sandwiches, 4 large fries and 4 Mac and cheese at Jack's from now on. read more

Great food, one rude employee encounter so far. Jen yelled at the employees and made me feel ashamed for ordering a coffee at the window. She practically threw my food into my car afterwards, showing clear frustration over me ordering a coffee at the window. I complained to the website. The manager called me and promised to send coupons to our address. It's been over a month, so I guess it wasn't a priority. I'm in food service too, so I always treat people with respect. Maybe my review would be five stars if they had followed up with the coupons. Their food is great. read more

Fast service! To the point you have your order before you finish picking out a straw and condiments. Very polite employees, they even come to your table to see if you need anything. Very impressed. Chicken breast soup is tasty as are the standard chicken nuggets ( real chicken). read more

Chick-fil-A quality service--fast and friendly. But the lemonade was not Chick-fil-A quality. I have a hunch it was Minutemaid.

Hoping to start my day off with a Chick-fil-A biscuit and warm smile did go go as planned. I am used to the hospitality of the workers that always are on top and this morning I was greeted by an entire new demeanor. They first got my order wrong and instead of a Chick-fil-A biscuit and chicken mini meal I got two Chick-fil-A biscuits, which should have been an easy fix. However they demanded the bag of our food back AFTER we had reached in it and then proceeded to ask for my card back to charge and up charge of a whopping 94 cents. Instead of correcting their mistake with a smile on their face Farrah and Amanda of the Alabaster Chick-fil-A handled our situation with an attitude and a greed for their 94 cents back. read more

Amazing customer service! Have visited multiple times and it is always consistent. I've never seen a drive-thru operate as efficiently as this store does. Irrespective of the number of cars in line, it moves very quickly and have never had an incorrect order. Employees are extremely friendly. A pleasure to do business here. read more

Complete JERKS ! Our family, along with 11 others behind us, all dressed for the 'Cow' day, were refused service since it was past 7pm (7:03pm) All 14 of us were in line way before 7pm, I was first to counter to place order, she turned and left just as I started to speak, so we waited on one of the other two order takers to finish. As soon as I ordered, she told me the program had just ended ! Manager said that is correct, it is now 7:05pm, no more costume orders taken. They could see we were all in line waiting on others to finish. read more

First off, I love Chick-fil-A. It's my go to when I'm out and need something quick. That being said, this location is the worst. I have had to come to the Alabaster location since Pelham is under construction at the moment. Unlike most other locations they just can't get my order right. I usually let it go. Small things like forgetting a straw, requested sauces missing, missing nuggets, you get the idea. Today they just gave me the wrong food. That I can't accept. I waited in the drive thru line that started before I even got in the parking lot. My choice and it's usually worth it. I called the manager and she just didn't care. I'm not judging Chic-fil-A from this one location because on the whole they are fantastic. I just won't waste my money on food I didn't order anymore at Chic-fil-A in Alabaster, Alabama again. read more

You can always count on a consistent meal from Chick-Fil-A. LOVE the new spicy chicken!!!!

very rude staff. I was coming into town after driving 5 hours and ordered my food, it came out immediately (bonus) but I was expecting it to take a second and had to use the restroom. I was looking for a place to set my food while I ran to the restroom and employees were literally sitting around everywhere so I asked one if they minded watching my food for a second while I ran in and she said sure. When I came out of the restroom she was LOUDLY making fun of me to all of her friends for asking? while the manager stood there laughing along with the rest of them. and then when I looked over her friend said "oh now she's gonna give you a dirty look" like I wasn't four feet from them. Just overall super super unprofessional and not the type of service you expect at a Chick-fil-A. would recommend a different location if you expect professionalism. read more

Chick film A in general always has awesome service and food but this location is superb ! You have your food almost as soon as you give your order! read more

My favorite fast food place, and the best Chick Fil A around. The salads, tea, and chicken sandwiches are always great. Polite workers, and quick service. Much appreciated! read more

This has happened far too many times . I'm sure it has happened to others I am HIGHLY disappointed for the quality of service that was provided in the DRIVE THRU. TWICE within a week span have I received rude , silent service . The SAME girl has done this to me. The first time I went through the drive through to have the price stated to me with no greet at the window nothing then my food given to me in silence with no have a good day NOTHING. After she told me the price and ran my card nothing was said .. I felt incomplete driving off because I'm so use to QUALITY customer service that I am use to some form of communication . Keep in mind after she gave me my food I said thank you and she mindlessly stared at me said nothing then turned around and chatted to her buddy . I called the manager quickly after dreading do so because I am a kind , understanding human but I felt as if this was unacceptable and the manager apologized so I felt as if the situation would be taken care of . I just wanted to let them know out of pure good intentions so everyone can receive good service . Well I went there again for the second time and the same girl in the drive thru .. she again said nothing but the price except this time gave me a mean glare . SOMETHING has to be done . I said thank you again and again nothing was said . What is wrong Chicfila ??! read more

This location is no exception to the Chick-fil-a quality no matter where I go. For a fast food chain, no other does as good as Chick-fil-a does in its consistent quality and service. read more

The food was amazing as always, and the service was quick as the flash. I only wish they would have taken the time to take the tomatoes off my sandwhich before sending me on my way. Now alas I'm not allergic to them, but what if I was. Great service, and food. Just make sure to take the time to do what the customers ask. The new lemondream is awesome though! read more

Always a good meal and great service. Love Chick-Fil-A. Other fast food chains should take notes and adapt.

We came to this location on a Saturday afternoon and there was barely any parking because it was so busy. We ordered food to go and they had my food ready two seconds after paying. They were also extremely polite! read more

I was driving through town and decided to stop a this store for a breakfast sandwich. I ALWAYS order a bagel with egg, cheese, and a SPICY fillet. I was informed that this store doesn't sell spicy anything until lunchtime. WHAT??? I have never NOT (sorry for the double negative) had a spicy bagel sandwich...until now. I got the sense that the lady at the window was put off by me bothering her. Don't worry...you won't receive my money again. read more

They have fast, courteous service and good food, if you like chicken. The grilled chicken sandwich is great.

Really rude employees, and the food was old, the crackers for the soup were so stale.

This location is def not up to Chick Fil A standards. As a chick fil a huge fan our family dines quite often and attends play dates at our local chick fil a. We were traveling and searching for a chick fil a so our daughter could play and stretch her legs. The dining facility is very clean. Out of 5 employees I came in contact with during our visit 2 had smiles and were sweet. When we entered the play Zone, right away you notice a zillion hand prints all over glass and door as though it wasn't cleaned yet for the day. The ground is covered w leaves and small pieces of trash that should have been cleaned and you can tell hasn't in maybe a month. The outdoor sign mentioned it's cleaned w a certain cleaner. The jungle gym itself had dead bugs. I counted 3. Black footprints all over the gym. The section for toddlers to touch was covered with dirty brown/black handprints. Just filthy. I complained to employee. When I asked when was the last time it was cleaned nobody could give me an answer. Manager or lady in red shirt said to close it down and clean it. Hmm I'd like to see what "clean" means for them. I felt like I was at a filthy McDonald's and not a Chick Fil A. Food was great but bc of lack of employees being personable and kid zone being filthy give it a 1. read more

Chickfila has the BEST drive thru service!! This is the only place I'll wait in line even when the line is wrapped around the building...other fast food joints need to take note!! Drive thru has always got my order correct and always have the best attitude, the usual "my pleasure!". I've also ordered several trays over the years for different events and they have always had it ready for me on time! read more

The kindness normally associated with Chick-fil-A employees is not present at this location. The fries are usually limp and cold as well. The only thing worth mentioning at this location is the guy that usually takes the trash out. He was nice to me and didn't even have to be. Maybe that guy should run things. read more

Great chicken, waffle fries, plus service... Expect the very best treatment. You will enjoy family environment plus real downhome your special treatment. I expect we will be back many many times. read more

The Alabaster location exceeds any Chic Fil A location that I've ever been to. They have it together! They are super nice, helpful, and have gotten my orders correct every time. It's a pain to have a long order, but these guys and gals are spot on. Superb customer service. Keep up the good work guys! read more

This Chick-fil-a location is terrible. The service with orders is poor. They could care less if you receive what you paid for. The machines never work. The card reader doesn't work, the point system doesn't work. I would rather drive to Birmingham or Calera instead of going to the Alabaster location. read more

Visited the Alabaster, Alabama over our spring break trip and encountered multiple vehicles being directed by employees to avoid accidents. The drive thru and inside were packed. We went through the drive thru and only had to stop to order. What an amazing group of workers you have there read more

I have eaten at this establishment for years and have never had anything but A+ food and customer service. I can't say enough good things about this place! read more

This is my favorite place to meet friends for lunch. The employees are professional and friendly and the food never disappoints. I highly recommend this location! read more