Was at Walt's hobbies with my grandkids yesterday. I have many interests myself with RC cars,…read moreplanes, trains, Carrera, race tracks and never disappointed. Always had what I need. Grandkids love wandering around the store with their eyes wide open with respect. We are never disappointed with our trips there. It's a drive that is well worth it! Customer service is #1.

He sold me a DCC already locomotive when he said it would work on Bachman easy track, which that…read morewas a complete lie and I wasted $150 and I was insanely happy because I was like this is my favorite brand train and it won't work on my track and the locomotive doesn't even have a DCC code decoder in it and he sold me a bad train

Pretty nice please. In a place that still preserves the…read moreessence of a true card shop!!!

Awesome store, even better service! Friendly and helpful ownership that has been in this business…read morefor a long time.

Great hobby shop one of the last good ones left. Always helpful always has stock. Sad to see all…read morethe people who lack basic life skills complain. They have always 100% supported,taught and given good advice. I'll always shop at leisure hours. There's no better place in Chicagoland. For the cry baby's if you can't read a manual and locate a part number don't buy a remote controlled car. Teach the kids some life skills and have them build a parts list and know the components. Prices always can't match online stores either. There's a price to pay for getting it today vs waiting on shipping they have bills to pay and rent for a store front with more overhead.

As others have mentioned in their reviews, customer service at this store is very hit or miss. My…read morefirst two visits were great. The employees were helpful, took the time to look up parts to check availability, showed me where the products are in store, and even offered advice on alternatives. Those experiences were exactly why I prefer shopping at a local hobby store rather than ordering everything online. Unfortunately, my most recent visit was a completely different experience. I stopped in to ask for some advice about parts I had purchased from the store just a week earlier. Specifically, I had purchased a motor and ESC for an RC car build and wanted guidance on whether I should use connectors on the motor or solder the wires directly. This was just one of several questions I had. The employee told me I needed to bring the parts in before he could offer any advice. I explained that the exact motor and ESC were sitting in their display cabinet just a few feet away. Rather than taking a moment to look at the products and help answer a fairly straightforward question, he simply gave me a blank stare and repeated that he needed to see the parts. He made absolutely no effort to help. Next, I showed him a battery listed as in stock on their own website. I had the product pulled up on my phone and explained that I was looking for that specific battery. As we walked toward the battery section, he asked, "Do we even have that battery in stock?" I had literally just shown him the listing on his own store's website indicating it was available. I also verbally told him, this item was in stock while showing him my phone. It felt as though he either wasn't listening or wasn't paying attention to what I was showing him. At this point, I was already questioning whether it was worth asking about the remaining parts I needed. Throughout the entire interaction, I remained polite and friendly. I explained that one of the main reasons I choose to shop locally is because I value being able to speak with knowledgeable employees, ask questions, and get advice on my builds. His response was, "You can pay for us to help with your build." To be clear, I wasn't asking anyone to build my RC car, perform labor, or spend an unreasonable amount of time troubleshooting something. I was simply asking for basic product advice about components I had already purchased from their store. There is a significant difference between asking for a paid build service and asking a hobby shop employee for guidance on the products they sell. That response pretty much ended the conversation for me. I still had several items left to purchase, but I decided to leave and order them from an online retailer instead. It's disappointing, because I genuinely want to support local hobby shops. I'm willing to make the drive, pay local retail prices, and give them my business because I appreciate the knowledge and customer service that a specialty store should offer. If the experience is going to be no more helpful than shopping online, however, it becomes difficult to justify making the trip. The frustrating part is that I know this store has employees who provide excellent service, because I've experienced it firsthand. Unfortunately, the inconsistency makes it difficult to know what kind of experience you're going to get when you walk through the door. I'm not expecting employees to know everything. I am expecting them to listen, make a reasonable effort to help, and show some interest in assisting customers who are actively trying to support their business. Unfortunately, my future business is going elsewhere.

Jeremy is the bomb. I bought yet another aircraft, the eFlite Timber STOL in May. Fantastic plane…read morefor intermediates! Anywhoo, my right servo got busted when a tree decided to get in the way of a stall. Jeremy is a true expert, and an incredible asset to this store.

Zero Stars! Wouldnt reccomend to anyone…read more Compared to Leisure hours or HobbyTown Rockford, this place is the purple spot of the Monopoly board. Other stores seem to have better prices, far more support, accept returns, and most importantly stand by their customers. Ive been in this hobby 25 years..I personally would not recommend Hobbytown Batavia to anybody. They'll try and sneak in bogus labor charges on your receipt (see below). Sorry but I work on my own equipment, and sneaking fake labor charges on receipts is theft...Their "sister store" (owned by the EX-wife of Batavia) in Schaumburg is not any better. In fact, Schaumburg could be worse. I experienced lack of enthusiasm, non-nowledgeable employees, low stock, and an awful shopping experience. Total waste of time. Not a place for young kids either, unless you want them around a bunch of egotistical adults. Dismal business owners dont care about their customers. I will be sharing my experience with fellow RC enthusiasts in the community. Your lack of enthusiasm really shows by all your reviews and poor attitude. When you're in it for the money, it shows. Avoid.

Chuck, the owner, is a great guy. He is very fair with his pricing of new product and his offers…read moreon cards you are trying to sleep to him. His inventory includes all sports, pokemon, magic and a multitude of other product and supplies. Check out his Facebook page for new releases and prices. His prices include tax. His prices compared to other hobby shops seem to always be the best.

Been a big fan of heroes for years for a lot of different reasons…read more The owner is fantastic and their communication with social media responses is very quick. It's very convenient to know what's in stock and to get timely answers. Most hobby places I've dealt with in the past are very slow when it comes to responses/non existent. Outside of great communication, owner/staff are very friendly and overall fantastic people to deal with. To the fun stuff - it's a classic card shop with a great selection and cool memorabilia as well. They also do very fun raffles as well which is extra reason to continue to spend money on your hobby :) Keep up the great work!

Wilton always maintains the highest quality products available. I love the annual Tent Sale…read more Prices are so good, it's hard to leave anything there. If only I had taken the truck! Times when I have gone into the store on 75th, staff members have always been pleasant and will to help with whatever questions or needs I have. This is a very pleasant company to work with.

Annual tent sale, check it out! Better than using a 40% off coupon at the store for just 1 item,…read moreall items here are on sale:) I bought tons of stuff for cupcakes! I like to save buy by the bulk! Pro: Good discounts better than going to Hobby Lobby and Michael's Rows and rows of stuff. Cons: no AC summer time hot tent on a parking lot, tons of people shopping worst on weekends unless you go 1st thing in the AM.

I purchase my N scale train equipment from their on-line store on a regular basis. The selection…read moreis great, the prices are very competitive, the shipping is fast and at a fair price. Outstanding customer service and love the package of fruit snacks in every shipment. :). I highly recommend this store for model railroading supplies.

dont go here. We stop in for random suppors like cement glue and primer. we asked the guy to…read morepoint us in the right direction. He said they only sell trains. He didn't make eye contact and barley listen to our needs. we tried to help out a mom and papa business but that was a waste of time. hobby lobby we go.

Hot Sauce is my friendly local game store. I come here for Magic the Gathering cards because no…read morestore is faster at pulling orders and few have the selection. While price may not be cheap, the store is THE most efficient. On top of that, I enjoy talking to staff and they help me design my decks. Owner Adam is so welcoming they allow me to bring my puppy in the store while I wait. In addition, Adam has supported thr Rotary Club of Westmont fundraising efforts through donations. All in all, I highly recommend Hot Sauce Games!

I just experienced my first and last time in the store. The card selection was a bit overpriced,…read morebut the real disappointment was in the way that fellow card players have shown themselves to be a toxic and a loudmouthed community. One player in particular went out of his way to more or less yell that people playing a particular deck are "pieces of $hit.". Well needless to say I have far better things to do on a Saturday night then be verbally berated. I won't be back to this store and will actually be reporting them to riot games.

Decided to try somewhere else for my casting needs, and liked the inventory and closeness to my…read morelocation. It wasn't until after I had placed an order that I realized I made a mistake, but a quick email and call later, I had that changed super fast. Shipping was also incredibly fast, on top of being cheaper than my usual supplier. Have only good things to say, thank you so much! Will be continuing to order through here for my needs.

Whether traveling to pick up product in person or ordering on line it has always been an easy great…read moreexperience. In house the staff is extremely knowledgeable about their products and have advised me beyond my expectations. Devon and Mike are my favor people there for servicing my purchase needs. Have been using them for over 5 years and hopefully will continue using them until I retire my business.