Listen to the other bad reviews!…read more Buyer beware. This business charges a $500 restocking fee -- even when the mistake is theirs. I was never informed about this fee, was explicitly told it's a trial with free return during that period, and I was pressured to sign an agreement on the spot without being given time to read or understand it, which is outright illegal. The customer service was the worst I've ever encountered. Dr. Brienne Honan falsely claimed I was told about the fee, even though she wasn't even present when I signed. She appears willing to say whatever is necessary to protect the business, regardless of the truth. I returned to the office over nine times because I still couldn't hear in real-world settings (non-Bluetooth), and they still couldn't fix the issue. So I asked for something covered by my insurance to which they said no - they only want to sell Phonak and oticon. They have no empathy and did not care that I was crying to them that I couldn't hear (wouldn't even offer a tissue from the box on her desk). After spending thousands of dollars and receiving no real support, I can't in good conscience recommend this place. The manipulation, dishonesty, and lack of accountability speak volumes. Dr. Honan does not have the attitude for customer-facing service. She escalated and made everything worse.

This place is incredible. My daughter had major wax buildup in her ears and could barely hear. It…read morehappened over the holiday weekend, and with nothing open, we went to a convenience care clinic for earwax removal. At best, it didn't help--at worst, it made things worse. I booked an appointment online at Hearing Health Center for Monday at 4 PM, and called as soon as they opened, hoping for something earlier. Andrew at the front desk was amazing and got us in sooner. We saw Dr. Sheri Larks, and she was phenomenal--warm, calm, funny, and incredibly good at explaining everything. She talked my daughter through both the plan and the backup plan, then used gentle techniques to remove the wax. In just 20 minutes, all of it was out safely and effectively. My daughter can hear better now than she has in years. One more thing I appreciated: while we were in the waiting room, I noticed a few patients who seemed to have dementia or confusion--something that's apparently common with hearing issues in older adults. The staff treated them with such patience, respect, and kindness. It really stood out. Bottom line: if you're dealing with earwax, skip the at-home methods and urgent care clinics. Just come here. They're amazing.

Victoria, in Arlington Hts, is great. After going to 2 other places to see about hearing aids, I…read moresettled on her.

Dr Jain is exceptional with her patients.Made me extremely comfortable with my exam and did not try…read moreto upsell me with anything. She was honest, upfront and kind. Would recommend her to everyone who is in need for an Audiologist.

I had a bad experience and I would steer towards Microsonics…read more I had the audiologist make a custom pair of molds. They told me that I could use them to get multiple pairs of earplugs. I ordered a pair of Sensaphonics online. I shipped my molds to them. They don't me that I couldn't use the molds. I am out the cost of shipping the molds to them and they charged me $16 to ship them back to me. Their communication was really subpar. I would steer clear.

As a professional musician who wears in ear monitors 8 shows a week, every week of the year, I need…read morea product that offers me great sound, wears comfortably, and works reliably. I've found that with Sensaphonics. I'm on my 2nd pair of D2s; the first pair lasted me 4.5 years of hard use with no issues, and when an issue finally did come up with one ear, I had a brand new pair remade by Sensaphonics at a very reasonable price. Their silicone provides a great seal and sound isolation, and is far more comfortable than acrylic. I highly recommend using one of their Gold Circle audiologists for impressions to ensure a perfect fit-- I went to Dr. Brian Fligor in Boston who did a fantastic job.

Congratulations on reaching your 50th anniversary…read more Chicago Hearing Services has been my home for hearing evaluations and hearing aids. These AuDs are professional, friendly and very competent in both the evaluation and management of my hearing loss. I'm very fortunate to have been referred to such a wonderful place.

My aunt has been a patient for over 5 years and we are so thankful for the care and flexibility…read morethis team has offered us. Our aunt is bedbound, first at home, now in a skilled nursing facility and the hearing services have been easy to schedule. It has been immensely helpful to have an audiologist visit her onsite. Dr Emily Dudley always offered practical advice: affordable options that best suited our family's needs and budget. She is always respectful, caring, patient and professional. The office staff was very patient with us during a billing snafu. We recommend them highly!

Great audiologist! She's been nothing but helpful since I lost my hearing in 2018. She's always…read morewell informed and has the patient's best interest..

On 12/8/25, Dr. was very unprofessional towards my mom. I was not there personally but doesn't mean…read moreothers did not hear the Dr. because she was not quiet or discrete. my mom has been struggling with the hearing aids she obtained, setting, pairing with her phone, etc. and she made a visit. Dr. lost her empathy, patience with my 75 year old mom, yelled at her, told her she could no longer work with my mom and to not come back. My mom is not tech illiterate, she's a tough cookie and all this is new. My mom said she actually feared that the Dr. was going to hit her. The poor receptionist felt so bad and showed some empathy and felt bad for my mom, as she did hear the Dr. berating my mom. Yeah, not going back for sure and she will be reported to the insurance company as well. Mom also told me, on a previous visit, the doctor walked out of the appointment after an hour struggling with the phone and hearing aid settings and said " you'll understand, you were a mom, I need to go pick up my kids, make another appointment...and literally just left!

Dr Kim is nothing short of of AMAZING!!! I like her more than with each visit. She's warm…read moreintelligent and LISTENS and answers your every question or concern. I highly recommend her if you want a wonderful warm doctor!

Dr. Kim was AMAZING! I picked her because the social media reviews were overwhelmingly positive…read more She not only lived up to that expectation but exceeded it. I can't remember the last time I felt so completely heard and understood. And she even shared a private story from her life that let me know she truly understood what I was telling her about. Not only is she a great listener, she does a fabulous job explaining why I was having ear aches and how this can be addressed. Thank you Dr. Kim!! The only downside is that I had to wait almost 2 months from the time I called to get an appointment to actually seeing her. Tells me she is very popular but makes me wonder what I'd do if I had a more immediate issue.

If you need a hearing test or assistance with hearings aids this is the place you need to go…read more Also during this crazy Stay At Home period they have continued to post in FB information and sent supplies out to clients. Today I received a personal call asking if I was ok or in need of anything. They treat you as family not just clients

Having experienced many medical professionals throughout the years- Dr. Sheri Gostomelsky…read moreoutshines any other as the number 1 professional- ever. She has the most patient, kind, attentive approach in providing top notch customer service and care. There is no other audiologist that you need to see to obtain the most comprehensive exam by someone who consistently goes the extra mile at every visit. Kudos to Dr Sheri - spread the word folks. It's rare that someone of her caliber falls into your life. She's simply the best. Thank you for assisting my family member. Peter Goschy

I became of patient of Chicago ENT due to frequent nosebleeds. It was recommended that I go to…read moreChicago ENT for a procedure to handle this issue. I originally had a different time and date for an appointment but had to cancel last minute due to a ridiculous amount of travel delays - I called and explained my situation and the office was very understanding and kind, which made all the difference to me! My appointment was very quick. Dr. Levy was helpful and gave me an overview of what would happen and advice on after care. I was finished and walking out of the appointment within 15 minutes. I was pleasantly surprised with how easily this procedure was done!

The worst experience I have ever had with a medical office. Their office's patient management is…read moreabsolutely infuriating, and the treatment feels like they are pressuring you into quick fixes, not providing informed care. I did a sleep study here and was diagnosed with sleep apnea by Dr. Friedman in 2023, after which I received an oral appliance from their in-office orthodontist. I stopped treatment with them for the first time because The Chicago Sleep Center, which is under their umbrella, was supposed to do a follow-up study and completely bungled my scheduling: they did not respond to my calls requesting an appointment confirmation, but their automated system texted me to bring three items for my sleep study. When I arrived, the nurse asked if I provided a fourth item that they did not list, which was a small plastic piece for the oral appliance that they easily could have had in the office. My whole appointment was cancelled, and the nurse on duty reacted like this happens often. When the office called to reschedule, they blamed me for not bringing the plastic pieces, and I was so frustrated I stopped care entirely. Two years later, I hoped to restart treatment and asked if I could get a sleep study done somewhere else and submit the results to Dr. Friedman. They told me to come in and said I could do another at-home study instead, after which I would have a telehealth follow-up to discuss the results. The telehealth follow-up was a repeat of the terrible communication at the sleep center. I had to call the day before to ask how the appointment would work, and I was told I would receive a phone call at the appointment time. An hour before the appointment time, I got a text telling me Dr. Friedman was "in my waiting room" with a link that didn't work and a voicemail telling me to call the office to "take care of my appointment." I couldn't even get in touch with the office because it was before their opening time at 8:30, so I just had to wait, fuming because I thought I had missed my appointment entirely. The next two hours was a back and forth about how my appointment would happen: they sent another link that didn't work, then said they would call, then eventually asked if they could FaceTime, which I'm sure is some sort of HIPAA violation. When I told the staff member who had left me a voicemail that I couldn't call him back because it was before office hours, he just said, "Oh right, I forgot about that :)" I couldn't help but just stare at him in disbelief over FaceTime. I could barely hear Dr. Friedman over the video call, and he told me my most recent sleep study did not show I had sleep apnea (???) and that he was recommending two "quick, easy" outpatient operations to address...something? I didn't know what the root cause was, and the visit summary notes were convoluted and listed multiple issues that he didn't mention over the call. I cancelled the appointment two days before because I really felt like I was being pressured into it. I was not notified of potential side effects, why I was having an operation, or even what operation specifically I was having, and when I called the office to ask the name of the operation, the receptionist couldn't tell me and seemed annoyed that she would have to put me through to the medical staff. I will be happily going somewhere else.

Always had a hard time with hearing aids and the ear pieces sliding out…read more After a through hearing exam Dr. Steinberg recommended the solid ear pieces. What a difference they have made. My hearing aids are better quality than and work great. I'm glad to have found Dr. Steinberg. He takes the time to answer the questions you have, that hard to find in this day and age.

Dr. Steinberg is wonderful, caring and spends a lot of time to get things right. Highly, highly…read morerecommended!!!

Poor patient service. Questionable financial process. Did not contact insurance and relied on out…read moredated internal conversation.

The office has great quality of care. The receptionist is very friendly and very helpful. The care…read morethey provide is always professional and top notch. They serve those who need help with their hearing needs. If you need assistance with your hearing in the oak lawn area, trust your hearing needs to this Hearing Lab.