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    Chicagoland Hearing Aid Centers - South Loop

    3.7 (3 reviews)
    Open 9:00 am - 4:00 pm

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    4 years ago

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    8 years ago

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    Hearing Health Center - A consultation.

    Hearing Health Center

    4.4(62 reviews)
    1.8 miNear North Side, River East

    Listen to the other bad reviews!…read more Buyer beware. This business charges a $500 restocking fee -- even when the mistake is theirs. I was never informed about this fee, was explicitly told it's a trial with free return during that period, and I was pressured to sign an agreement on the spot without being given time to read or understand it, which is outright illegal. The customer service was the worst I've ever encountered. Dr. Brienne Honan falsely claimed I was told about the fee, even though she wasn't even present when I signed. She appears willing to say whatever is necessary to protect the business, regardless of the truth. I returned to the office over nine times because I still couldn't hear in real-world settings (non-Bluetooth), and they still couldn't fix the issue. So I asked for something covered by my insurance to which they said no - they only want to sell Phonak and oticon. They have no empathy and did not care that I was crying to them that I couldn't hear (wouldn't even offer a tissue from the box on her desk). After spending thousands of dollars and receiving no real support, I can't in good conscience recommend this place. The manipulation, dishonesty, and lack of accountability speak volumes. Dr. Honan does not have the attitude for customer-facing service. She escalated and made everything worse.

    This place is incredible. My daughter had major wax buildup in her ears and could barely hear. It…read morehappened over the holiday weekend, and with nothing open, we went to a convenience care clinic for earwax removal. At best, it didn't help--at worst, it made things worse. I booked an appointment online at Hearing Health Center for Monday at 4 PM, and called as soon as they opened, hoping for something earlier. Andrew at the front desk was amazing and got us in sooner. We saw Dr. Sheri Larks, and she was phenomenal--warm, calm, funny, and incredibly good at explaining everything. She talked my daughter through both the plan and the backup plan, then used gentle techniques to remove the wax. In just 20 minutes, all of it was out safely and effectively. My daughter can hear better now than she has in years. One more thing I appreciated: while we were in the waiting room, I noticed a few patients who seemed to have dementia or confusion--something that's apparently common with hearing issues in older adults. The staff treated them with such patience, respect, and kindness. It really stood out. Bottom line: if you're dealing with earwax, skip the at-home methods and urgent care clinics. Just come here. They're amazing.

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    Chicago ENT - Lincoln Park Clinic

    Chicago ENT - Lincoln Park Clinic

    3.3(373 reviews)
    4.8 miLakeview

    I became of patient of Chicago ENT due to frequent nosebleeds. It was recommended that I go to…read moreChicago ENT for a procedure to handle this issue. I originally had a different time and date for an appointment but had to cancel last minute due to a ridiculous amount of travel delays - I called and explained my situation and the office was very understanding and kind, which made all the difference to me! My appointment was very quick. Dr. Levy was helpful and gave me an overview of what would happen and advice on after care. I was finished and walking out of the appointment within 15 minutes. I was pleasantly surprised with how easily this procedure was done!

    The worst experience I have ever had with a medical office. Their office's patient management is…read moreabsolutely infuriating, and the treatment feels like they are pressuring you into quick fixes, not providing informed care. I did a sleep study here and was diagnosed with sleep apnea by Dr. Friedman in 2023, after which I received an oral appliance from their in-office orthodontist. I stopped treatment with them for the first time because The Chicago Sleep Center, which is under their umbrella, was supposed to do a follow-up study and completely bungled my scheduling: they did not respond to my calls requesting an appointment confirmation, but their automated system texted me to bring three items for my sleep study. When I arrived, the nurse asked if I provided a fourth item that they did not list, which was a small plastic piece for the oral appliance that they easily could have had in the office. My whole appointment was cancelled, and the nurse on duty reacted like this happens often. When the office called to reschedule, they blamed me for not bringing the plastic pieces, and I was so frustrated I stopped care entirely. Two years later, I hoped to restart treatment and asked if I could get a sleep study done somewhere else and submit the results to Dr. Friedman. They told me to come in and said I could do another at-home study instead, after which I would have a telehealth follow-up to discuss the results. The telehealth follow-up was a repeat of the terrible communication at the sleep center. I had to call the day before to ask how the appointment would work, and I was told I would receive a phone call at the appointment time. An hour before the appointment time, I got a text telling me Dr. Friedman was "in my waiting room" with a link that didn't work and a voicemail telling me to call the office to "take care of my appointment." I couldn't even get in touch with the office because it was before their opening time at 8:30, so I just had to wait, fuming because I thought I had missed my appointment entirely. The next two hours was a back and forth about how my appointment would happen: they sent another link that didn't work, then said they would call, then eventually asked if they could FaceTime, which I'm sure is some sort of HIPAA violation. When I told the staff member who had left me a voicemail that I couldn't call him back because it was before office hours, he just said, "Oh right, I forgot about that :)" I couldn't help but just stare at him in disbelief over FaceTime. I could barely hear Dr. Friedman over the video call, and he told me my most recent sleep study did not show I had sleep apnea (???) and that he was recommending two "quick, easy" outpatient operations to address...something? I didn't know what the root cause was, and the visit summary notes were convoluted and listed multiple issues that he didn't mention over the call. I cancelled the appointment two days before because I really felt like I was being pressured into it. I was not notified of potential side effects, why I was having an operation, or even what operation specifically I was having, and when I called the office to ask the name of the operation, the receptionist couldn't tell me and seemed annoyed that she would have to put me through to the medical staff. I will be happily going somewhere else.

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    Chicagoland Hearing Aid Centers - South Loop - audiologist - Updated May 2026

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