Listen to the other bad reviews!…read more Buyer beware. This business charges a $500 restocking fee -- even when the mistake is theirs. I was never informed about this fee, was explicitly told it's a trial with free return during that period, and I was pressured to sign an agreement on the spot without being given time to read or understand it, which is outright illegal. The customer service was the worst I've ever encountered. Dr. Brienne Honan falsely claimed I was told about the fee, even though she wasn't even present when I signed. She appears willing to say whatever is necessary to protect the business, regardless of the truth. I returned to the office over nine times because I still couldn't hear in real-world settings (non-Bluetooth), and they still couldn't fix the issue. So I asked for something covered by my insurance to which they said no - they only want to sell Phonak and oticon. They have no empathy and did not care that I was crying to them that I couldn't hear (wouldn't even offer a tissue from the box on her desk). After spending thousands of dollars and receiving no real support, I can't in good conscience recommend this place. The manipulation, dishonesty, and lack of accountability speak volumes. Dr. Honan does not have the attitude for customer-facing service. She escalated and made everything worse.

This place is incredible. My daughter had major wax buildup in her ears and could barely hear. It…read morehappened over the holiday weekend, and with nothing open, we went to a convenience care clinic for earwax removal. At best, it didn't help--at worst, it made things worse. I booked an appointment online at Hearing Health Center for Monday at 4 PM, and called as soon as they opened, hoping for something earlier. Andrew at the front desk was amazing and got us in sooner. We saw Dr. Sheri Larks, and she was phenomenal--warm, calm, funny, and incredibly good at explaining everything. She talked my daughter through both the plan and the backup plan, then used gentle techniques to remove the wax. In just 20 minutes, all of it was out safely and effectively. My daughter can hear better now than she has in years. One more thing I appreciated: while we were in the waiting room, I noticed a few patients who seemed to have dementia or confusion--something that's apparently common with hearing issues in older adults. The staff treated them with such patience, respect, and kindness. It really stood out. Bottom line: if you're dealing with earwax, skip the at-home methods and urgent care clinics. Just come here. They're amazing.

Dr. Wiesman is the "BEST", he "CURED" my severe sleep apnea, removed my tonsils, uvala, corrected…read moremy deviated septum, corrected the cosmetic bend in my nose at the same time, no more CPAP for me, I feel like im one of the lucky ones who beat sleep apnea (not to mention my nose looks better) but only with the help Dr. Wiesman & his experience, thank you DOC!

I am thrilled with my surgery to help me breathe better. I also had a little cosmetic done on my…read morenose while Dr. Gary Wiesman was doing my surgery. He is a wonderful ENT and a great guy. I highly recommend him for sinus relief. I also had some work done on my eyes a little while after my nose surgery and I am as equally thrilled with that work as well. I highly recommend Dr. Gary Wiesman and Wiesman Institute, and the Art of Rhinoplasty that Dr. Gary works under. From start to finish it was a great experience, very professional, great recovery time, clean office with great staff, and my surgeries went with flying colors.

Considering the amount of time I have spent in the Antique Store, sorry, I meant, the Dr's Waiting…read moreRoom / Antique Store - I would have thought they would be more understanding when I had to cancel an upcoming surgery. In the room with me, Dr. Siegel said that cancellation was no big deal, and pressured me to schedule when I wasn't sure my work schedule could acomodate. He made it sound like cancellation happens all the time, and it's not a big deal to reschedule. When I informed them on the phone I couldn't make it (3 days notice) they informed me I would be paying $500 for the privilege or receiving nothing. They then pointed to their disclaimer forms. Since I did not record my appointment, I have no way to prove it, but I was mislead by the physician in this case. When I eventually found another specialist, and mentioned my negative experiences with Dr. Siegel they just said, "Yeah, we hear that all the time."

I'm a believer! After struggling with sinus issues for years, I was referred to Dr. Siegel at…read moreMidwest ENT by my internist. After a thorough examination, a round of medication and another exam, Dr. Siegel recommended surgery. I totally concurred. Supported by a wonderful surgical team at Northwestern, Dr. Siegel performed a number of "-tomys" and "-plastys." As a layperson, I told friends and family that my sinuses had been "roto-rootered." In the months since surgery, I've had several follow-up visits with Dr. Siegel. The staff at Midwest ENT is terrific; clearly, they're a reflection of how Dr. Siegel practices medicine. I'm no longer a mouth-breather, my sleep has improved dramatically, and my wife swears my snoring has stopped. Thank you, Dr. Siegel! Ps. With respect to criticisms about wait times, get over it. Quality medical care requires time and attention to detail. I'm enormously grateful to be on the receiving end of it!

I've been seeing Dr. Lightbody for a long time now. When my dad moved to the area, he started…read moreseeing her as well. She is kind and caring, patient with our questions and concerns, explains everything so well and above all, she speaks loud and clear!!!! A must for an audiologist!!! We highly recommend Dr. Lightbody and her staff to anyone who needs help with their hearing. Previous reviewer said he had to wait too long. She's worth the wait. And it may have been a patient that showed up late for their appointment. But Dr. Lightbody would not rush anyone out of her office. She'll spend all the time you need to make sure you are satisfied. She's well worth the wait.

Waited a half hour then was told 15 more minutes. I get that sometimes the previous patient runs…read moreover but that is unacceptable - my appt was only supposed to be a half hour! Walked out then and will not be returning

Dr. Wang supported and performed my Rhinoplasty, septoplasty, and turbinate reduction. I was more…read morethan nervous for the procedure and healing process, but I can truly say he made the entire experience comfortable and put my anxiety to ease. Him and his team are so thorough and kind. They lay everything out from financial, to what the surgery will look like after healing. I would 100% recommend Dr. Wang. He exceeded expectations and made me feel certain about my decision. So grateful I found him, and was referred his services.

I was scheduled for plastic surgery at Northwestern Hospital with Dr Andrea Battistini. CT scans,…read moreconsultation and photographs all done and a surgery date given. I made arrangements for my sister to come to the city, persitter arrangements, and even after surgery caregiving services in place. Just days before my surgery date, I was told Dr Battistini left the hospital abruptly, without reason. I was referred to Dr Wang by Northwestern for him to continue with my procedure. I went to my appointment and was blindsided that he was charging for a consultation. I already had a very recent consult, photos, imaging and even a surgery date lined up. I was unaware there would be a $200 consult fee. I was told it could be waived. I waited for his staff to contact him and sort this out. I sat in the lobby for 45 minutes waiting but was told I would need to pay the $200 fee. I refused and wanted to explain my situation to him directly. He refused to even meet with me or respond to my messages sent to him via MyChart patient portal. He wrote I was a "no show" which is absolutely false. He is unprofessional, uncaring and after reading the other 1 star reviews, I'm glad I never went under his knife. I do not recommend him just based on his behavior but now reading the reviews I also would not recommend him due to his poor quality of work

ask Doctor Mc Sinus Surgery why Dr. Carothers left suddenly, like same day kinda stuff .read more

I've been going to Northwestern Nasal & Sinus since April. Yep, right after I got my cute little…read morekitty that made me wheeze and itch. Awww, but he is such a cutie...umm when he isn't tackling me at 2am when I'm on my way to the bathroom or batting at me when I'm in my armchair and not giving him the attention he demands. Oh....back to my review of NW N&S. So I went here after doing some research on both NW N&S and allergy shots. The offices are very spa like. I love that trend in doctor's offices now. Not so sterile and stuffy like they used to be back in the day. When I made my appointment they had me go to their website and print out a bunch of paperwork to fill out and have ready for my appointment. So I basically walked in, handed over my paperwork and insurance card and that was it. I spoke with Dr. Carothers and went over all my allergies and the issue of my newly acquired fur ball and he gave me my options. Yes...one of them was to get rid of kitty. :( But he was playing it straight and I appreciated that so in the end I went with the option that I originally came in for...allergy shots. I had blood drawn that same day, came back a week later and got my results and the paperwork of all the nasty little things that make me itchy, sneezy and wheezy and I started on my shots that same day. 3 shots a week is what I go through to keep my little bundle of joy but it is so worth it. The process is pretty easy. I go in once a week, sign in, sit in the shot waiting area for all of 2 minutes or so, they call me, I get my shots and I leave. Badda bing, badda boom. Well I actually spend a little bit more time chit chatting with the girls in the office. They are all so sweet. Allergy shots are working really well and...I don't puff up or grab for the inhaler any more when my kitty rubs up against me. :D Thanks NW N&S!

The audiologist Dr Malini Patel was great She tested my…read morehearing and went over my exam afterwards, and explained everything in detail . I then followed up with Dr. Kevin Zhan who is a very good doctor, but his bedside manner needs working on.He was furious that I had used Q-tips, but no one ever told me that I should not. This was the first time that I had ever met him. Onto the help by the front desk, which is totally out of control, disorganized and they don't get back to you or do what they say they're going to do ...by sending out referrals and test results to other offices. This has taken several weeks for me to follow up with these people. Someone needs to overlook this department and get them on track because they are very costly and unprofessional. They make promises, but don't deliver. I would recommend going elsewhere most definitely there's lots of ear nose and throat specialist hearing specialist and places to have hearing aids fitted.

The most disappointing experience I've had with a healthcare system. Staff at the Northwestern…read moreMedicine Department of Otolaryngology were ineffective and inconsiderate at every point in the process. I was left aghast at how poorly they treated me. After escalating the poor treatment of patients to the Patient Relations department, my concerns were dismissed without logic or empathy. If you are considering receiving care from this department, I urge you to reconsider your options.

Had some tests suggesting possible liver abnormalities. Was therfore directed to see hepatologist,…read moreDr. Kulik. She and her office at the Lavin Center operated precisely on-time. Dr. Kulik presented as confident, competent, not judgemental, attentive, listened patiently, explained matters clearly, answered all of my questions. Recommended logical next steps with explanation of what and why. Great experience for a nervous patient looking for answers.

Nothing against you, Dr Kulik, but you were not someone I wanted to see. Due to a medical…read morecondition, it was recommended I see a specialist. My physician referred me to a doctor who had an extremely long wait list, (December) to me, it was way too long to live with a 'what if I have..?' So the scheduler suggested Dr Kulik. I live in the suburbs and the Northwestern hospital downtown location was a last resort. I arrived an hour early and Dr Kulik's nurse brought me back just moments after checking in. That was a nice surprise. Dr Kulik showed me the results of my blood tests, asked a lot of questions and was simply the best doctor to be on the other side of a scared, nervous and worried patient. She ordered a few more tests to include an MRI. Dr Kulik and I kept in touch via my chart as I'm a tech geek so I want to be on top of things..what were the results, What does this mean, blah blah blah. And she was always responsive as was my primary physician. I can't say enough wonderful things about Dr Kulik. She's compassionate, funny (I was scared but she had me smiling) and her expertise put me at ease. I highly recommend Dr Kulik and want her to know , I'm grateful for the care she provided. She's an example of what a health provider should be.

Stopped the Bleeding!…read more I had a nosebleed so severe, I had to go to Northwestern Immediate Care. They were unable to address my problem and said I had to go to the Emergency Room or see an ENT specialist. Fortunately Dr. Weisman was only about a block and half away and available to see me right away. So I went right in and Dr. Weisman was able to diagnose that I had busted an artery in my nose and then cauterize the wound. It stopped the bleeding (which had been occurring over a couple of days) and I was able to go on a plane for a business trip the next day.

My daughter went into her surgery believing he would know what he was doing. Sorry to say this was…read morenot the case. He performed her surgery and within a half hour after surgery she was released to go home. She could barely walk to the car throwing up from anesthetic and gushing with lots of blood from her nose that was stuffed full of gauze. We had an hour drive home, and so I ran in asking, "Is this normal? Should she stay here longer until she stops some of this bleeding?" The answer was stated yes, normal by his staff. She suffered for several days with bleeding and a lot of pain and fear. It truly was a traumatic experience for her and those who cared for her during recovery. We did not expect all that was actually happening to her, because the post-surgery was not explained to us well. He left out, like CONSTANT bleeding is a warning sign that something is wrong. Fast forward to three weeks, the cast came off, her nose profile looked great but as the weeks went byher nose developed several issues. We called the office asking to schedule an appointment to address the hump at the top of her nose and ball like point on left side of the tip of her nose. At this appointment he said he could redo it in a month and "fix these concerns." We wanted second opinions. My daughter contacted three other highly rated doctors for advice. All three stated they would NEVER have surgery on her nose for at least a year. It needed to heal completely for a year or more first. They said her skin could die and turn black and fall off to do a surgery too soon. We were also told that Dr. Wiseman CAUTERIZED HER TURBINATES, a practice done years ago but banned now because of the damage it does to your ability to breathe. The whole reason she needed this surgery, to breathe better. We found him to be rude and arrogant when asking about true concerns on procedures, expectations, and recovery. He truly showed no compassion for his big mistakes and became unreachable for questions. Before her corrective surgery, her qualified doctor was shocked of my daughter's surgery notes from Dr. Wiseman. They were vague and incomplete, leaving this new doctor guessing on what he would find when he got into her surgery. For my daughter and our family this has been the most emotionally devastating experience. If I could rate negative stars, this is what Dr. Wiseman Sr. would earn. Words cannot express the warning I AM SENDING TO RECONSIDER. Two plus years later (after her skin healed enough 2023) she has had corrective surgery on the tip of her nose with a different doctor that costed 2.5 x more to have a correction done. A traumatic experience to go through.

Staff are generally very impersonal. One male technician who screens your eyes prior to doctor's…read morevisit is very rude! Dr. Ruederman is very unfriendly and just rushes everything and doesn't give you a chance to talk or ask questions!

Dr Barbaro is so helpful. I recently had my eye exam there and that was the most thorough eye exam…read moreI've ever had. I am glad that I saw an opthalmologist rather than an optometrist.