Dr. Koehn was an absolute gem to work with! She is extremely professional and knowledgeable and was…read moreable to answer all of my questions during the hearing exam. I did an ear cleaning, a hearing test, and had my monitors cleaned and had a lovely experience all around. Dr. Koehn was friendly and accommodating every step of the way! The environment was clean and friendly to first-timers with a very relaxed atmosphere. It doesn't feel like a doctor's office at all!

Listen to the other bad reviews!…read more Buyer beware. This business charges a $500 restocking fee -- even when the mistake is theirs. I was never informed about this fee, was explicitly told it's a trial with free return during that period, and I was pressured to sign an agreement on the spot without being given time to read or understand it, which is outright illegal. The customer service was the worst I've ever encountered. Dr. Brienne Honan falsely claimed I was told about the fee, even though she wasn't even present when I signed. She appears willing to say whatever is necessary to protect the business, regardless of the truth. I returned to the office over nine times because I still couldn't hear in real-world settings (non-Bluetooth), and they still couldn't fix the issue. So I asked for something covered by my insurance to which they said no - they only want to sell Phonak and oticon. They have no empathy and did not care that I was crying to them that I couldn't hear (wouldn't even offer a tissue from the box on her desk). After spending thousands of dollars and receiving no real support, I can't in good conscience recommend this place. The manipulation, dishonesty, and lack of accountability speak volumes. Dr. Honan does not have the attitude for customer-facing service. She escalated and made everything worse.

Dr. Wiesman is the "BEST", he "CURED" my severe sleep apnea, removed my tonsils, uvala, corrected…read moremy deviated septum, corrected the cosmetic bend in my nose at the same time, no more CPAP for me, I feel like im one of the lucky ones who beat sleep apnea (not to mention my nose looks better) but only with the help Dr. Wiesman & his experience, thank you DOC!

I am thrilled with my surgery to help me breathe better. I also had a little cosmetic done on my…read morenose while Dr. Gary Wiesman was doing my surgery. He is a wonderful ENT and a great guy. I highly recommend him for sinus relief. I also had some work done on my eyes a little while after my nose surgery and I am as equally thrilled with that work as well. I highly recommend Dr. Gary Wiesman and Wiesman Institute, and the Art of Rhinoplasty that Dr. Gary works under. From start to finish it was a great experience, very professional, great recovery time, clean office with great staff, and my surgeries went with flying colors.

Considering the amount of time I have spent in the Antique Store, sorry, I meant, the Dr's Waiting…read moreRoom / Antique Store - I would have thought they would be more understanding when I had to cancel an upcoming surgery. In the room with me, Dr. Siegel said that cancellation was no big deal, and pressured me to schedule when I wasn't sure my work schedule could acomodate. He made it sound like cancellation happens all the time, and it's not a big deal to reschedule. When I informed them on the phone I couldn't make it (3 days notice) they informed me I would be paying $500 for the privilege or receiving nothing. They then pointed to their disclaimer forms. Since I did not record my appointment, I have no way to prove it, but I was mislead by the physician in this case. When I eventually found another specialist, and mentioned my negative experiences with Dr. Siegel they just said, "Yeah, we hear that all the time."

I'm a believer! After struggling with sinus issues for years, I was referred to Dr. Siegel at…read moreMidwest ENT by my internist. After a thorough examination, a round of medication and another exam, Dr. Siegel recommended surgery. I totally concurred. Supported by a wonderful surgical team at Northwestern, Dr. Siegel performed a number of "-tomys" and "-plastys." As a layperson, I told friends and family that my sinuses had been "roto-rootered." In the months since surgery, I've had several follow-up visits with Dr. Siegel. The staff at Midwest ENT is terrific; clearly, they're a reflection of how Dr. Siegel practices medicine. I'm no longer a mouth-breather, my sleep has improved dramatically, and my wife swears my snoring has stopped. Thank you, Dr. Siegel! Ps. With respect to criticisms about wait times, get over it. Quality medical care requires time and attention to detail. I'm enormously grateful to be on the receiving end of it!

I've been seeing Dr. Lightbody for a long time now. When my dad moved to the area, he started…read moreseeing her as well. She is kind and caring, patient with our questions and concerns, explains everything so well and above all, she speaks loud and clear!!!! A must for an audiologist!!! We highly recommend Dr. Lightbody and her staff to anyone who needs help with their hearing. Previous reviewer said he had to wait too long. She's worth the wait. And it may have been a patient that showed up late for their appointment. But Dr. Lightbody would not rush anyone out of her office. She'll spend all the time you need to make sure you are satisfied. She's well worth the wait.

Waited a half hour then was told 15 more minutes. I get that sometimes the previous patient runs…read moreover but that is unacceptable - my appt was only supposed to be a half hour! Walked out then and will not be returning

I was scheduled for plastic surgery at Northwestern Hospital with Dr Andrea Battistini. CT scans,…read moreconsultation and photographs all done and a surgery date given. I made arrangements for my sister to come to the city, persitter arrangements, and even after surgery caregiving services in place. Just days before my surgery date, I was told Dr Battistini left the hospital abruptly, without reason. I was referred to Dr Wang by Northwestern for him to continue with my procedure. I went to my appointment and was blindsided that he was charging for a consultation. I already had a very recent consult, photos, imaging and even a surgery date lined up. I was unaware there would be a $200 consult fee. I was told it could be waived. I waited for his staff to contact him and sort this out. I sat in the lobby for 45 minutes waiting but was told I would need to pay the $200 fee. I refused and wanted to explain my situation to him directly. He refused to even meet with me or respond to my messages sent to him via MyChart patient portal. He wrote I was a "no show" which is absolutely false. He is unprofessional, uncaring and after reading the other 1 star reviews, I'm glad I never went under his knife. I do not recommend him just based on his behavior but now reading the reviews I also would not recommend him due to his poor quality of work

Thanks to this "plastic surgeon" my nose is permanently disfigured and my face has significant…read morescarring. In addition to constant pain several months post-op that is in no way normal. James Wang is an incompetent facial plastics surgeon. Be forewarned. He and his team love to gaslight you too and make you feel like you're going crazy when you vocalize concerns. He is really good at acting "concerned" while brushing you off. I finally found a competent surgeon who confirmed that Wang did a botched job. My face will never be the same again and Wang's incompetence has cost me a lot.

I have been a patient for the past 7 years, i see Dr McMAhan for my sinuses, and get allergy…read moreinjections. It's pathetic and ridiculous to see these negative reviews!! The nonsense people have written is complete crap. I think these people just like to hear themselves talk, and have nothing better to do than to take out their misery out on someone else!! First and foremost for the ignorance written below, he is a specialist, not a general practitioner and you are not going to an immediate care center, YOU ARE SEEING a specialist!! You see a specialist after you have gone through extensive trial and failure and you have been miserable for quite some time and it's beyond a general check up. Dr McMAhan and his staff and exceptional. You walk in the office and it's like a family!! Dr McMahan is hilarious, I can't believe the crap written here!! He gets down to the point and gives you the facts, he wants to get you better, that is HIS JOB!! He's been doing this a long time he knows what he's talking about, he doesn't dismiss any of your symptoms and makes sure there's an answer and reason for them. Even if it involves extensive testing!! Wouldn't you rather feel at ease knowing its nothing, then to go years and have something serious missed. In case you haven't noticed every ENT specialist has A ct scanner in their office it's what needs to be done sometimes to make sure you aren't infected anymore!! Since when is it the doctors or hospitals fault on the insurance you have? We picked it, we know how much we have to pay, and what our deductible is!! I have to meet my deductible , it has to be met before anything is covered even my monthly medications!! I know every year I have to pay it!! Dr McMahan is far from a greedy man, they have the best billing arrangements, they are flexible, easy, and have been so understanding through difficult times. I used to be sick all the time, sinus infections probably life long and never knew it, congested to the point I accustomed to it because I didn't know any better. Couldn't never smell anything. I don't have any issues, yes I get my 1-2 sinus infections but with a quick visit I can rest assure my infection is gone and the bacteria is not eating away at sinuses!! Doctors used to send me away with just basic OTC meds and never did any aggressive treatment to put an answer or end to my misery until it this cool place!! Oh and for the idiots who said its verbatim on what he tells the next person, first of all you are noisy and should stay out of another patients medical confidentiality and second of all DUH, he's a specialist he only sees patients who have sinus allergy and sleep issues, so the testing is going to be the same do you want our sinus issues solved or what!!

ask Doctor Mc Sinus Surgery why Dr. Carothers left suddenly, like same day kinda stuff .read more

The audiologist Dr Malini Patel was great She tested my…read morehearing and went over my exam afterwards, and explained everything in detail . I then followed up with Dr. Kevin Zhan who is a very good doctor, but his bedside manner needs working on.He was furious that I had used Q-tips, but no one ever told me that I should not. This was the first time that I had ever met him. Onto the help by the front desk, which is totally out of control, disorganized and they don't get back to you or do what they say they're going to do ...by sending out referrals and test results to other offices. This has taken several weeks for me to follow up with these people. Someone needs to overlook this department and get them on track because they are very costly and unprofessional. They make promises, but don't deliver. I would recommend going elsewhere most definitely there's lots of ear nose and throat specialist hearing specialist and places to have hearing aids fitted.

The most disappointing experience I've had with a healthcare system. Staff at the Northwestern…read moreMedicine Department of Otolaryngology were ineffective and inconsiderate at every point in the process. I was left aghast at how poorly they treated me. After escalating the poor treatment of patients to the Patient Relations department, my concerns were dismissed without logic or empathy. If you are considering receiving care from this department, I urge you to reconsider your options.

Had some tests suggesting possible liver abnormalities. Was therfore directed to see hepatologist,…read moreDr. Kulik. She and her office at the Lavin Center operated precisely on-time. Dr. Kulik presented as confident, competent, not judgemental, attentive, listened patiently, explained matters clearly, answered all of my questions. Recommended logical next steps with explanation of what and why. Great experience for a nervous patient looking for answers.

Nothing against you, Dr Kulik, but you were not someone I wanted to see. Due to a medical…read morecondition, it was recommended I see a specialist. My physician referred me to a doctor who had an extremely long wait list, (December) to me, it was way too long to live with a 'what if I have..?' So the scheduler suggested Dr Kulik. I live in the suburbs and the Northwestern hospital downtown location was a last resort. I arrived an hour early and Dr Kulik's nurse brought me back just moments after checking in. That was a nice surprise. Dr Kulik showed me the results of my blood tests, asked a lot of questions and was simply the best doctor to be on the other side of a scared, nervous and worried patient. She ordered a few more tests to include an MRI. Dr Kulik and I kept in touch via my chart as I'm a tech geek so I want to be on top of things..what were the results, What does this mean, blah blah blah. And she was always responsive as was my primary physician. I can't say enough wonderful things about Dr Kulik. She's compassionate, funny (I was scared but she had me smiling) and her expertise put me at ease. I highly recommend Dr Kulik and want her to know , I'm grateful for the care she provided. She's an example of what a health provider should be.

My daughter went into her surgery believing he would know what he was doing. Sorry to say this was…read morenot the case. He performed her surgery and within a half hour after surgery she was released to go home. She could barely walk to the car throwing up from anesthetic and gushing with lots of blood from her nose that was stuffed full of gauze. We had an hour drive home, and so I ran in asking, "Is this normal? Should she stay here longer until she stops some of this bleeding?" The answer was stated yes, normal by his staff. She suffered for several days with bleeding and a lot of pain and fear. It truly was a traumatic experience for her and those who cared for her during recovery. We did not expect all that was actually happening to her, because the post-surgery was not explained to us well. He left out, like CONSTANT bleeding is a warning sign that something is wrong. Fast forward to three weeks, the cast came off, her nose profile looked great but as the weeks went byher nose developed several issues. We called the office asking to schedule an appointment to address the hump at the top of her nose and ball like point on left side of the tip of her nose. At this appointment he said he could redo it in a month and "fix these concerns." We wanted second opinions. My daughter contacted three other highly rated doctors for advice. All three stated they would NEVER have surgery on her nose for at least a year. It needed to heal completely for a year or more first. They said her skin could die and turn black and fall off to do a surgery too soon. We were also told that Dr. Wiseman CAUTERIZED HER TURBINATES, a practice done years ago but banned now because of the damage it does to your ability to breathe. The whole reason she needed this surgery, to breathe better. We found him to be rude and arrogant when asking about true concerns on procedures, expectations, and recovery. He truly showed no compassion for his big mistakes and became unreachable for questions. Before her corrective surgery, her qualified doctor was shocked of my daughter's surgery notes from Dr. Wiseman. They were vague and incomplete, leaving this new doctor guessing on what he would find when he got into her surgery. For my daughter and our family this has been the most emotionally devastating experience. If I could rate negative stars, this is what Dr. Wiseman Sr. would earn. Words cannot express the warning I AM SENDING TO RECONSIDER. Two plus years later (after her skin healed enough 2023) she has had corrective surgery on the tip of her nose with a different doctor that costed 2.5 x more to have a correction done. A traumatic experience to go through.

I was just sent to collections after 1.5 years from my surgery over $65. I paid promptly at each…read moreand every visit. Your lack of bedside manner and lack of communication post surgery was insufficient, but now this just is too much. You took a pair of pliers and yanked clots and scar tissue from my nasal passages post surgery as if I had no nerves in my head, but I did. Now, I am reported to collections with no call, no contact, nothing, over $65 after you made 100+ times that much profit from my surgery. My surgery was scheduled, but never happened because apparently your admin neglected to schedule to operating room. I happened almost two months later, but I own my own business and had scheduled 2 weeks recovery time post surgery which did not happen. I am insulted that I would receive a collection for $65 after the mistakes and lack of care that was delivered. Get your Sh*t together. By the way, next time you belittle someone for sticking giant needle nose pliers into someone's nose and yanking out a giant chunk of post surgery mess and it HURTS maybe you should take a moment and possibly feel bad for them and realize that it might be painful. Also,just for the record, it isn't easy to get a cab with blood running out of your nose after a post surgery checkup, but you likely wouldn't care would you?

Staff are generally very impersonal. One male technician who screens your eyes prior to doctor's…read morevisit is very rude! Dr. Ruederman is very unfriendly and just rushes everything and doesn't give you a chance to talk or ask questions!

Bad service when you arrive. Not one welcome, hello, be right with you NOTHING…read more Great service once you're in with the staff. The doctors are very nice.