I unexpectedly had shooting back pain, making it difficult to walk, sit, lay down, etc. I went here to see a doctor since it was close to my work. The scheduling and administrative part went very smoothly. Then it started to get weird. Before seeing the doctor, I was put in a room to talk to someone about billing. The woman told me that I shouldn't give any tips because I was in-network and the insurance would cover the cost of the visit. I was confused because I don't think it was necessary to tell me not to tip a doctor.
Then I was called into what I thought was an exam room, but it was as big as a closet with just enough room for a massage table. There was a discarded, crumpled up garment on the floor. Another red flag, but I was in desperate pain.
A woman came in and told me to lay down on the table, which was really painful. She started massaging, which did not help the pain as it felt like it was nerves inside my spine that was causing it, not the muscle. Then she started poking me extremely hard in the stomach on my sides. It was extremely uncomfortable and added to the discomfort and pain in my back.
Since i felt the massage did not help, I asked if I could see a doctor or schedule a follow up to see a doctor. They explained that it was not possible and I'd have to come back for another appointment before I could see the doctor.
Overall, totally did not help, and made me uncomfortable in many ways.
Then I started receiving requests from my HSA about payments made to Comprehensive. They said that the charge was not covered by insurance. When I called Comprehensive to ask if they sent the bill to my insurance company, they said their computer system was upgrading and they would call me back. No call came.
When I called them again to ask if they sent it to my insurance company, they said they didn't because it was out-of-network for me. When I asked why they initially told me it was in-network, they said their computer system made a mistake and that I should pay out of pocket.
In summary, I wasted time, energy, money, and pain on this. I think they are running some type of scam and I would not recommend going there for any serious type of back pain. I joined Yelp just so I could warn others. read more