We recently purchased our first home with The Awesome Nossum Real Estate Group and with that, we…read morewere introduced to Dan Keller and his team. Throughout the whole process, Dan and the entire team were absolutely outstanding to work with! They had us pre-underwritten within just a few short days and once we put in our first (and only!) offer, his entire team was looped in on where we were in the process and what they needed next from us. We were given weekly email updates, had Tuesday phone calls to ensure we had a platform to ask any/all questions and then provided immediate responses/follow up to our emails. On top of outstanding communication, knowledge and follow through, they are also just kind, genuine people! They were so good to us and truly helped us to celebrate that moment that our loan was finalized on the day we were closing on our house. We knew immediately after meeting with Dan that he would be our mortgage broker and I'd recommend his team to any and all looking to finance a mortgage.

This team of professionals completely ROCKS! We were moving from out of state, and we wanted to buy…read morea home. We had a tricky situation due to the fact that my husband had not started his new job yet, and I was unable to qualify due to a crazy foreclosure situation. Dan, the other Dan, Jason, and everyone else completely had our back! If you are looking to buy a home, go to Dan first! Don't even look at a house until you talk to him and see what you can afford. We had a pre-approval letter in hand when we shopped for homes, and when we found the right one, we were able to make an offer, have it accepted and get everything done in LESS than 30 days! And, all this work was mostly done electronically from out of state! The icing on the cake? The night we moved in to our new place, Dan had pizza delivered to our door!!! Have you ever heard of ANY bank doing that? TOP NOTCH service all the way! Thanks to all at Dan's office that have made our home ownership dreams possible!

We just completed our home refinance with Mike and I couldn't be more pleased! Between our…read moreresidences and rental homes we have financed and refinanced many times. Besides that, I spent 8 years of my life as a full time realtor dealing with mortgage brokers everyday. Insomuch to say, I'm quite familiar with the process. Thinking back on years of transactions, I honestly cannot recall any mortgage professional going to the lengths that Mike did to make this process easy and comfortable for us. I never even had to leave my house! Mike came and picked up all the paperwork from us and discussed our options right at our dining table. During the refinance I was able to go on two vacations without fret as esigning made it possible for us to each give necessary signatures along the way right on our smartphones! It also was reassuring that Mike was so readily available by text or phone and his assistant was quick to email as needed. I was delighted that we got to do our final signing appointment also right at our dining room table. I felt that the rates and fees were reasonable if not better than average and appreciated that Mike leveled with me on different concerns that I had and that in the end all promises were met, all costs were just as expected and there were no surprises. Prior to application I had fretted because I knew that we weren't "typical" customers and that we would require more documention and "proof" than others due to the nature of our income. Mike assured me it would be fine and it was! Thanks to this experience, I have a lot more confidence for the next time we have to finance a property! The only thing I forgot to mention was how personable Mike is. That is a definite asset. It was so much more pleasant feeling like I was talking with a friend not some dry financial guy with his necktie on too tight (before contacting Mike I talked to a few of those!).

Great guy. I am a real pill and he has been extremely patient with me. Got me a great rate. I have…read moreworked with him twice and will call him in the future if I need another loan.

I can't say enough great things about working with Jason Gosser and his team. I'm a Managing Real…read moreEstate Broker with 15 years of local experience. I'm happy to report completing many successful transactions together; he is a consummate pro who guides my clients with caring and helpful knowledge. You couldn't do better!

Guild Mortgage and the Office of Jason Gosser reached out to me to let me know that interest rates…read morehad dropped. Without having to go through the whole rigamarole, they had dropped my rate by almost 2points, helping me save approx $75k in interest payments. Jason and his team, were there for me day/night/weekends to answer any questions that we had. They are highly professional and personable. I suggest them for any of your home loan financings and refinancing needs.

Glenn and his team have once again provided stellar service! I've worked with Glenn over the last…read moreseveral years; his communitcation skill has been the key to successful transactions, Our clients agree wholeheartedly.

Two years ago when we purchased our home, Shane Kidwell and the company he worked for were highly…read morerecommended by our Realtor as having a solid, great reputation in the area. Getting approval for our loan and the company's preparation of closing documents took an enormous amount of time! Finally we signed on the last day of our Real Estate Purchase Contract Agreement, but it turned out documents had been prepared with the wrong closing date, making all documents invalid. Thanks to our Realtor going to bat for us, the documents were redrawn and we did close but with only minutes to spare! Overall, we found the loan process frustrating but figured ours was probably an exception and not the rule. When our daughter and her husband wanted to refinance their home recently, we recommended they work with a local lender. Because of his reputation, we recommended they talk with Shane. A few frustrations were encountered by them as well. FIMC didn't lock her in on the first day, even though they had said YES to the loan, so by the time they did the lock a few days later, the rate had increased. The "loan file" changed hands multiple times and as a result she was asked to submit the same documentation multiple times because of it. (We also had that same type of experience with our loan!) Days would go by without her questions via email being answered or getting a response to messages left by phone. Within a month after contacting First Security Bank loan department and a hassle-free experience, their loan was approved and they got the type of financing they desired. I commend Shane for contacting me regarding my review and wanting to set things right. Maybe our experiences were just difficult cases beyond their control. I guess time will tell.

Glenn and his team are perfect to have on your team when you are trying to get a loan. They…read moreprovided advice and kept the communication flowing throughout the whole process. This is our 9th house, but there were still new things to learn and Dwell Mortgage was there the whole time supporting us. I recommend Glenn and his time if you are in the market.

The home buying process is terrifying, never more so than in this current market. Prices keep…read moresoaring, people are waiving inspections, and then you fall in love with your dream house and would feel wrecked if it slipped through your fingers. Cue Dave and his team at NAF. This guy went so far above and beyond to help us secure our dream house. From helping us with our approval to spending time on the phone with the sellers to assure them we were solid if they accepted our offer . . . it is DAVE we credit with the sellers choosing us to buy their house. From that point on, Dave was there at every turn to be sure there wasn't even the smallest hiccup. It was smooth sailing, and he even entertained a phone call when my husband and I couldn't agree on an element of our financing that had us hugging it out when we hung up. Can you credit a mortgage lender with possibly saving your marriage? I'll let you be the judge on that! Truly, even our dumbest questions went well received and answered. Even on a weekend evening! I'm not sure when he sleeps, certainly not while he was on the job for us. He was readily available at every step. The guy was a dream to work with and we are now settled in our forever home. Eternally grateful, and will recommend for the rest of our lives. Thank you!

What can I say about NAF that isn't obvious from the first interactions with this team? If you…read morecall, you'll notice their friendly staff who is beyond responsive. That's not really why you're reading reviews though...you want to know what kind of people make up NAF. Simple- Dave assembled a team of caring professionals who are knowledgeable in their craft and are able to break down these complicated topics into bite size pieces. They were with us every step of the way and never failed to pick up the phone or respond to a text. You might shop around and find a slightly better financial setup, but you open yourself to all sorts of unforeseen things. NAF will help you close on time and without any last minute hidden fees.

My mom is an account holder here and needed me to deposit a check. I raced there to arrive at 5:26…read morehoping they really close at 5:30. I was out by 8:26. Since I wasn't an account holder I had to provide ID but it took only two minutes to complete the process! Impressed with their service!

Unlike the 1 star experience above, I have always had a easy time with any transactions here. No…read morecrowd, minimal talk unless I engaged, pulled money out of a CD, made a credit card payment in person to them (never did that in person before). Each NFCU has its own personality, and this one is for people like me.