I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

Exceptional customer service and the only person who returned my call and gave me actionable…read moreadvice. I had a fantastic experience speaking with the owner of Rapid Response Restoration and I did not even end up being a customer. I had some mold popping up on items of clothing and the owner himself took my call. He gave me great tips and set my mind at ease. Just from this interaction I'll recommend them to anyone.

The bio-one north team returned this month ( August) to continue…read more improving my living space. Originally, it was totally out of control. Although I wrote review on Yelp I wanted to reach everyone so they're aware of this fantastic team. I could rave on and on about the outstanding efficiency and professional approach. But Brian, Lynn, and this time their assistant Michael go absolutely quietly out of their way to give you the best of the best with thoroughness and dignity. They are brilliant, never urge outrageous purging, show tremendous respect for person they're working with and unbelievably, show respect when they have to remove items that are absolutely worthless and decrepit. They never make you feel ashamed of how horrible your situation might be. I will forever look forward to their next visits and the this happens to be in December. They respect boundaries and make gentle suggestions and work sensitively. You'll be so fortunate to meet and work with this marvelous team. Please read my review in Yelp. You'll have an even more understanding of how they work. And as usual, I have to end by complimenting their senses of humor. Just so enjoyable to be around. I'm looking forward to a December.

Team Bio-One (Brian, Lynn & company) were very gracious in handling our situation. They were exact…read moreon what they intended to do and worked with us to get my parents' home cleaned up in a timely and flexible manner. No amount of gratitude will suffice for the work put into helping us jump start the process of making a home livable once again. With that said, I highly recommend their services in treating disposal and cleaning of a home.

Professional, quick, thorough and competitively priced. I especially appreciated how communicative…read moreand accurate they were about arrival times and what a meticulous job they did in cleaning up.

Their scheduler refused to set up an appointment to inspect after getting a job request from a…read moreroofer. The scheduler chose to be disrespectful to the tenant and me as the agent for the owner. It's unfortunate that Mario supported Patty's inappropriate behavior and didn't get the claim info from the roofer and schedule the inspection as requested. Extremely disappointing business practice. Would not recommend.

I cannot recommend Al and his team enough. This review is long overdue. He got to the source of the…read moremold in my building, and was supremely professional and patient with answering so many questions at a time that was very stressful. He is extremely knowledgeable and cares about his clients. Because of him, my health is getting better and he taught me so much about home care to keep mold at bay, how to navigate a move (what to get rid, what I could keep, and how to clean it all). He went above and beyond every step of the way. If I could give him 10 stars, I would!

Good response time. AL Lazalde provided me with options for a solution my issue. Knowledgeable and…read morehelpful. Thank you AL.

We live in Downers Grove and after 2 days of storms we found that we had seepage and mold in our…read morelower level office. We contacted several large and well known mold remediation companies but could not get scheduled for 3-4 weeks. We came across Puroclean and contacted Stephan who came out on the same day to inspect the damage. Stephan was thorough in his review and took the time to answer all of our questions and concerns. We hired Puroclean for the mold remediation, replacement of drywall and insulation. The crew arrived on time and efficiently removed the drywall and insulation, remediated the mold, painted the drywall, reinsulated the wall and reinstalled. His crew was very courteous and professional. The crew patiently and thoroughly answered all of our questions and explained the work that they were performing to our satisfaction. The whole process was 5 days, which included drywall and insulation removal, drying out the affected area and replacing the drywall, insulation and all painting. The job was performed to perfection and we were so happy that we choose PuroClean. We highly recommend Stephen and his exceptional crew.

They were at my neighbors house today doing some work and they left garbage out in front of my…read morehouse on the street.

Amazing Dave and Eber were professional and informative the…read moreentire time. They were thorough in their initial walkthrough, questioning and execution resulting in a job well done. We appreciate the work These two did and would definitely use top notch restoration again in the future. I will be recommending them to others Thanks guys!

We hired them to clean our ducts and they were great. They also cleaned our blower motor for a very…read morereasonable price and are certified in mold remediation for ducts which is rare. Very nice, reasonably priced, and communicative. Did a great job

I hired Second Chance (Patrick O'Connell) for fire-damage cleanup and rebuilding at my rental…read moreproperty, and the experience was extremely disappointing. I paid two deposits -- roughly $25,000 for cleanup and another $25,000 toward rebuilding. Before signing, I specifically asked whether the tenants' belongings would be included in the cost, and was told they would not be charged to me. I have this in writing. I was also told verbally that this would be handled as a full-service job since I live out of state and couldn't manage it myself. After the second payment, I was informed certain portions of the project -- including electrical work and the kitchen rebuild -- would not be handled after all. From there, the project became increasingly hard to manage and communication broke down. Despite what I was told, I was charged over $6,000 for work involving the tenants' belongings. Several other billed items also didn't match what I found on inspection: stains still on doors, windows that hadn't been cleaned, bathrooms that didn't appear cleaned, and painting that looked incomplete or poorly finished. I had to dispute multiple charges, including one for AC cleaning that was ultimately removed -- which raised real concerns for me about the accuracy of the billing overall. Beyond the direct costs, this situation led to lost rental income, an ongoing tenant situation, and repeated trips back to the property to sort things out. I also had an interaction with Patrick that I considered threatening, which I reported to law enforcement. I have documentation, photos, messages, and billing records supporting all of this. I'm sharing my experience so other property owners can do their own due diligence -- the sales process was far better than the actual execution, communication, and billing turned out to be. I wouldn't hire this company again, and I'd strongly recommend getting scope of work, pricing, and every charge confirmed in writing before paying anything.

Stay away. Read the owners response to bad reviews (yelp or google) he argues with all customers…read more That says a lot. Professional companies do not do this even if they believe they're correct. When trashing drywall and materials as expected, they were not supposed to trash anything personal. When the trash bags were outside we found a trophy, old family photos, blankets, medals and more (some in photos). I don't know if I missed more, I hope not. Owner claims we are liars and did not look through bags. I attached camera proof of me looking through the trash because of this. Don't know why he would think this is a lie because I can prove I did. Company showed up announced last day to pickup machines, 2 hours after scheduled time. Owner claims we "screamed and called them names," during this interaction. We have cameras and this encounter on video. No voices were raised or names called. That is pure slander and untrue. Company would leave after 2 hours of work and say they need to return next day (more than once), after you've already taken the day off. I have filed a complaint with the BBB, owner responds, said I called him/his company names, yelled, was "abusive", that I messaged him on weekends, and much more. All of these things are slander, I was nothing but kind to them. Phone records, cameras, and photos prove I have never called this person on a weekend and his other claims are lies. Company does messy work, randomly will damage things (shown in photos). Mold inspector said he can tell his work was not properly contained, this is a health risk. He also said 8,316 dollars is ridiculous for what was done. I showed company owner black mold on baseboards prior to work (pictures show). It was left and my home has failed the 2nd (final) test. Owner had a problem with us keeping our animals locked away during work. We made sure we were home and told him many times to let us know when they need to enter that room with the animals for work, they failed to ever inform us when they want to enter the room and then blamed never getting to it on us. Company left our front and back door wide open for extended periods, as long as 3 hours sometimes, for anything to get in. Owner claims he knew the first air test would fail and I wasted my money. I have a message from him on 01/15 of him claiming otherwise, I will attach it below. After feeling the work was done (shown via text), an air test failed, and owner claimed he absolutely never thought the work was done. Another example of random unprofessional lies. After this test fail, owner said our bar NEEDS to be gone to pass. So I allowed him to rip it up, re clean basement and tested again. Test failed again, so the bar is gone for nothing. I hardly spoke to his employees besides an occasional thank you, and owner says one "quit because of me." Then he said he fired one over me. Thy makes 0 sense. Company unplugged our basement fridge and we didn't notice for days. I asked them to please leave original doors and frames, they ripped every single frame up anyway. I would've allowed them to if they told me they needed to. Owner said we had a pipe leak. Within 24 hours I had a plumber out who fixed it. Later on owner claimed we "had a bathroom flooding the basement and argued with him about it," this is an example of the owners slander. I can prove I had a plumber there asap and never argued so I don't understand the random lies. This review is to warn.

We highly recommend Chicago Star Roof! From start to finish, my husband and I had an excellent…read moreexperience working with Peter and Sonny, a father - and- son team. They were professional, knowledgeable, responsive, and truly took the time to understand what was needed for our home. They explained everything clearly, answered all of our questions, and kept us informed throughout the entire process. What could have been a stressful project was made much more manageable because of their communication and attention to detail What really stood out to us was that they didn't simply focus on finishing the project. They took the time to identify and explain additional work that would be important to ensure our home remained safe, stable, and properly protected. We truly appreciate their honesty and willingness to go above and beyond. Another thing that we appreciated was that they provided pictures and videos of the work as it progressed, as well as the finished product, which gave us peace of mind and allowed us to see the quality of the work every step of the way. We are very happy with the results and grateful for the professionalism, transparency, and care that Peter, Sonny and their Crew provided. If you are looking for a roofing company that will treat your home as if it were their own and make sure the job is done correctly, I highly recommend Chicago Star Roof!

Chicago Star Roofing (CSR) did such a great job on our roof! Do not hesitate! If you need a new…read moreroof or roof repair, this a terrific company to go with! Peter was extremely nice and professional. Scheduling was a breeze. His crew were also extremely friendly and hard working. They cleaned up afterwards. I am very happy I chose CSR.

We had a sewage backup issue that required remediation and restoration. After speaking with 4…read moredifferent companies, we decided to go with Restoration1 Lincoln Park, and are very happy that we did. They were very communicative, worked hand in hand with our insurance company to process our claim, and were always super responsive whenever we needed something from them. Their pricing was also very competitive for both restoration and remediation. While I hope we never have to deal with this issue again, I wouldn't hesitate to use them again, knowing the high level service we received from start to finish.

Our building had water damage to a handful of units; Paul, Jose, and team were great in managing…read moremultiple units in parallel. They quickly sorted water mitigation, managed communications with insurance, checked in daily as needed, and rebuilt the units back to normal. Great attention to detail and able to manage reliable contractors for work they don't do. Highly recommend!

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.