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    Chicago Pizza

    3.5 (2 reviews)

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    6 years ago

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    14 years ago

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    Bronco Billys Pizza Palace

    Bronco Billys Pizza Palace

    3.2(794 reviews)
    3.4 mi
    •$$

    My five stars is a bit over due but u ordered Branco Billy's today and had to write my review. My…read morerating is based on their gluten free pizza! It's the best I've had thus far! It comes only in 12" and is totally worth the cost. I ordered it without buying a separate pizza for my household. My son didn't realize it was gluten free until I mentioned it. The crust is thin and crispy and delicious from start to finish! Also, don't miss out on their mango habanero wings! I stopped going because they're a bit pricey but having a good, non cauliflower, pizza is so valuable!

    I'm conflicted writing this review because the pizza wasn't horrible but I was not really…read moresatisfied. First off the person answering the phone had horrible customer services skills . It was like I was talking to an airhead . I was trying not to get upset because I was over the phone and my pizza was set for delivery. I didn't want anyone doing anything to my food so I had to keep it cute .. The pizza definitely was filled with toppings but it was like the pizza wasn't cooked all the way . I had to put the pizza in my oven when it arrived .. keep it mind it was a very hot day so the point of me ordering a pizza was to avoid cooking in a hot kitchen . Once I baked my pizza in the oven it tasted a little better .. I will give the pizza a 6/10 . I'm disappointed because I been hearing really good things about this place . Everyone is telling me the location in Union city is better . Maybe I should try that one to compare.

    Photos
    Bronco Billys Pizza Palace - Seating

    Seating

    Bronco Billys Pizza Palace - Pepperoni slice and dude ranch slice (garlicky!)

    Pepperoni slice and dude ranch slice (garlicky!)

    Bronco Billys Pizza Palace - Interior with 2 TVs

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    Interior with 2 TVs

    Straw Hat Pizza

    Straw Hat Pizza

    3.9(463 reviews)
    4.1 mi
    •$$

    Our first time and we'll be customer for life. Pizzas,…read moretwists and wings are delicious Family owned and ran with great attention and love for the community. Sonya will take your order and make you feel so welcomed ans belongs like she is your cousin, Dilan her son served us with biggest smile Best of all, the San Francisco fans based here, Niners Empire Hayward chapter gather here for international games. So much fun . Come on guys come

    DO NOT RESERVE AN EVENT HERE!…read more Manager Sonia is rude and condescending. She does not speak with customers over the phone. Horrible customer service. I have been going to this location for years. We normally book for our kids birthday parties and haven't had any issues before. Until Wednesday, September 23rd at 7:43pm I called to reserve a room for Sunday, October 4th. The person I spoke with told me there was a $25 dollar deposit to reserve a room. They charged my card but I never received any text or email confirmation for the reservation. Our father fell ill so I called them back 3 days later on Saturday, September 26th at 1:31pm to cancel my reservation and ask for a refund on my deposit. The employee that day consulted with his coworker and told me that I'll receive a call later that night for the refund because the manager was not in yet. They assured me I would get a refund. At night I came down with the flu and forgot I should have been expecting a call. I called them back Friday, October 2nd at 6:22pm to ask about my refund. Again the employee consulted with his coworker. The manager was not in. They told me to call back on Sunday, October 4th at 1pm because that's when the manager will be in to process my refund. Saturday, October 3rd at 12:36pm I received a call from an employee. The employee said his manager asked him to call me to tell me that the refund is not available. I asked when will it be available. When I made the reservation no one ever said it was a nonrefundable deposit. It also doesn't say anything on the website and I received no email saying there was a nonrefundable deposit. The past two times I called they never told me it wasn't available. They were just waiting for the manager to process the refund. He told me it was not available because they had turned people away for that room. I told him I called over a week ago to cancel. They were aware of the cancellation. They just needed the manager to process the refund. He then told me to come in on Sunday, October 4 to speak with the manager. I come in the store Sunday, October 4th to speak with their manager Sonia. She tells me they can't do refunds but I can get store credit. I ordered a medium pizza and a small drink. Three minutes after I sit down I see they have a King pizza available for $19.99. I go back to ask Sonia to please cancel the medium pizza and make the King. She tells me it is only an online special. Nowhere on the site does it say it's only available online. She tells me she can't because they already started making it. I tell her this is a better deal and I would like the King since it took me having to drive down here to speak with her. I tried three times contacting her over the phone and each time she was not in. Sonia says that she was only aware on Friday the 2nd about my call. I showed her my call log to prove that I called on September 26th. She says showing her the log that I called over a week ago doesn't change anything. Sonia then tells me she is there every day and we could have spoken over the phone. If she was there, why wouldn't her employees pass her the phone? Then she starts getting rude saying she has kids and I probably called when she was out for a few minutes. Is there not a covering manager? Can no one else offer a refund or store credit? She says she didn't call me back because her staff told her I was coming in. I didn't say I was coming in until the day before when the three times I was on the phone with them she wouldn't call me back or come to the phone.

    Photos
    Straw Hat Pizza - View from the back

    View from the back

    Straw Hat Pizza
    Straw Hat Pizza - Main room

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    Main room

    Chicago Pizza - pizza - Updated October 2026

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