I was in a desperate situation last month after being turned down by other places and finding out…read moreat the last minute that I needed to move into a permanent home within two and a half weeks. It was very difficult at first to locate a place because my son is disabled and I needed a building with an elevator in a certain area. I contacted Caryn and Dave at Apartment Solutions in Naperville, Illinois. They stepped up immediately and fought so hard for me. I cannot say enough good things about this team! Dave really pushed incredibly hard to make sure everything went through. Thanks to their absolute dedication, they came through in less than two weeks with a beautiful 3-bedroom, 2-bathroom rental complete with elevator and garage parking. If you need a team that will truly go to bat for you when the pressure is on or you are looking for a team to help you find housing with dedication to your specific needs, look no further than Apartment Solutions! You guys are truly Awesome!!! Linda Young

Contacted once for initial intake and then never heard from them again. Disappointed because I was…read morereally hoping they would help!

This service is wrongly listed under apartment that don't care about your credit score. The…read moreapartments management companies only work with 625 credit score and above! I hope this save other people time!

I came here because of a referral from a friend…read more I walked in without an appointment and was seen by a couple of the employees there. I told them what I wanted in my apartment and what was in my price range and they went to work! They ended up showing me around to 3-4 apartments that fit my criteria and I ended up finding one that I liked that same day! They made things so easy for me and I was able to see the apartments the same day. They also didn't charge a thing from me! That was much appreciated. I highly recommend them. If you are looking to move to Oak Park, please give them a call!

Let me start by saying, I would never recommend doing any sort of business with the RentGreat…read moreAgency to my worst enemy. Unfortunately, I didn't have a choice as the building I was renting was purchased by a new owner who had Rent Great managing their properties during the end of my lease. As an educated and certified young professional working in forensics, this Company was screaming red flags from the second that they began communicating with me. Their website contained a page with staff names and the pictures of all the staff were pictures of babies. Nearly every email that was sent to me contained grammatical or spelling errors which I found extremely odd considering they claim to be an "accredited business."  I immediately felt like I was doing business with a bunch of uneducated children.  Before even asking me what I would be doing once my lease ended, they sent me multiple emails with move out instructions. I found it weird that this was the first communication I was receiving from them as the new owner. It took a turn for the worst when one day the power and heat in the building's stairwell, that the owners are required to provide per the terms of the lease, were not operating. This was the second time that this had happened in under two months. I emailed the new owners as soon as I noticed the outage as I feared that we would not have hot water nor heat for another 30 degree night. I also left a voicemail and submitted a maintenance request but heard nothing until the following morning. I received an email stating "you should certainly contact your former landlord and the former owners to ask why they have had this shut off even after we Transferred this service to our name. They are the ones who stuff of the power not us." Please notice the lack of professionalism,accountability, spelling errors, and grammar in this email. Given that they were new owners, I was confused why I or the previous owner would be responsible for finding a resolution. So, I called COMED and they informed me that the current management of the new owners had to contact them in order for services to resume. I informed the COMED agent that I was told by the new owners that I or the previous owner had to figure it out. The agent advised me to call the city to report the management agency. After the call, I emailed RentGreat expressing my frustration with not only the situation but the unprofessional manner that they were handling this. They quickly replied with the email attached stating that the situation was all my fault since I had called COMED reporting and outage, that I made the right decision to move out and that I was a nasty person. I was extremely taken back by the response considering this was coming from an "A+ Rated" Business on the BBB which they loved to share. It began to feel more like a threat and personal attack to ensure that I move out as soon as possible. I shared the email with my friends and family, and they were all stunned. Out of extreme frustration, a relative angrily called and confronted the individual that was sending the aggressive emails. Shortly after this call, I got an email informing me that they had received a "threatening and violent call" that they recorded and allegedly reported to the police. RentGreat "demanded that I cooperate with the police investigation regarding this matter." Before I finished reading the email, I received a phone call from a man named Jack at RentGreat who threatened that I cooperate with their police investigation and hung up before I could even speak. Minutes after the call ended, they sent me an email with a picture of my relative stating "They are assigning a detective from the criminal division to assist in this investigation" because their cowardly employee was seeking medical assistance for severe emotional distress signing the email "Sincerely, jk ." I couldn't help but laugh that their employee could hide behind a screen sending such unprofessional, malicious emails, but couldn't take it when it was given right back to her. If this employee is reading this, I recommend getting a real education and learning how to work in the field of business where you provide professional services to customers. I would also recommend growing some thicker skin if you're going to hide behind your screen firing off such vicious and hateful emails to individuals that are doing business with you.   If readers get anything from this review, I hope it is to NEVER do business with RentGreat. If you do, make sure you keep all the receipts of the comical yet unprofessional emails they will send you! It was comforting knowing that several other tenants in my building shared similar horrendous experiences with this company. Thanks RentGreat, you were so far from great! I look forward to never doing business with unprofessional, uneducated individuals like you ever again .

Me and my roommates moved into their property on Sheffield in August. The building is in great…read moreshape, rent is reasonable, and maintenance requests are always addressed!

I am sad to say that I had a bad experience with the OPHA staff. I had an interview scheduled for…read moreMonday, May 21, 2018. Due to conflicts with my work schedule, I was not able to get the day off. I started calling to the OPHA office on Wednesday, 5/16/18 and 5/17/18 to reschedule this appointment. I never received a call back. On Friday, 5/18/18, I walked into the office to see if I could receive any assistance with my request. The lady at the front desk was very professional and tried to locate someone who could help me. An older lady named Eva J. was only concerned with taking a "cigarette break" and not assisting me at all. When she discovered that I was writing a letter of complaint, she pretended to be concerned. I called back on Monday(5/21/18) the day of the interview and left another message on the voicemail of Ken Southward. This time I asked if he could give me a call back with the name and telephone number to the corporate office because I wanted to put in a complaint against the staff. He returned my call at 5:31p. He informed me, very abruptly that he and a couple of other staff members called me and left voicemail messages. I explained to him that I didn't have any missed calls or messages from any staff member from the OPHA office. I informed him that it wasn't until this morning that I received a call from Latunda at 10:25a. He was very rude, argumentative and unprofessional to say the least while speaking with me. I sincerely hope that other clients are not being treated this way.It is my hope that in the future, when dealing with clients, the staff will learn to be more caring and empathetic. Tj. Erskin

Words cannot explain how thankful I am for Oak Park Housing Authority!…read moreI came to them after a long day of looking at apartments through other Oak Park housing sources, all of which were disappointing. We were immediately greeted with warmth. They provided us with a folder of available apartments and specifications, and then drove us around looking at ones that matched my criteria. They offered to put me on their list so that when other apartments opened up, I would be notified. However-we found our DREAM apartment for a dream price, right near the Green Line. They helped us fill out our lease application and now here we are, loving our apartment in Oak Park. The process was 100% stress-free and catered toward US-the client- not their business. Would definitely use them again if we move. Highly recommend. *Charlie* showed us from apartment to apartment--and helped us really get a feel of the Oak Park community.

I just signed a great deal, all because of Tristan, who I met yesterday for a bright‑and‑early…read moreshowing. The unit matched every single one of the pictures he posted, and all of the information was spot‑on. It was already a great option, but he immediately thought of two other places that might be an even better fit after getting to know my needs and preferences. The process was lightning‑quick because he knew the right questions to ask. He's incredibly resourceful and had so many options ready that, before I knew it, he had kindly driven me to another neighborhood where I was able to view two more units -- and I landed on one that was perfect for me and my dog. He even drove me to work on time afterward. It was a big deal for me to agree to view two more properties, knowing it might make me late to a life‑changing job opportunity. But I trusted that Tristan knew exactly what he was doing, and that the time spent was valuable. He got me there right in the nick of time -- and he never had to drive me anywhere to begin with. All of this took place in the hours right before his birthday. In addition to being kind, Tristan is incredibly smart, and it's clear he views his work as a craft. I can't remember a single moment where I asked a question and he hadn't already processed an authentic, helpful answer before I was halfway through my thought. He had great insights about apartment quality, design, layout, community, renting, relationships in the housing space, and how companies operate. He understands that renters have all sorts of ups and downs with timing, and that we don't always know our full range of options. You can tell he's extremely knowledgeable -- but more importantly, that he genuinely cares. I work in restaurants, where we talk constantly about the tiny details of guest interaction. Tristan understands that taking care of the human being in front of him leads the way, and that everything else follows. I actually paid more for this unit when I was just about to sign elsewhere, because the real value was in the integrity and genuine treatment I received. He also upgraded me to a much better product, and I could tell he took pride in that too. This experience reminded me of my first time with Apartment Guys 14 years ago, when an agent drove me around right after I moved to Chicago -- someone who was clearly motivated and well‑trained. Tristan is self‑motivated and deserves all the success and love in the world. Thank you!

Nahba was the best!! I was worried at first my parameters were too strict, but he found me some…read moregreat options. Searching for apartments was soo stressful but he made it 10x better!

We searched for months online, trying to find the right apartment that met all of our needs. We…read morekept coming up short, so my boyfriend suggested we try Apartment People. We met with John R. who was an absolute blast to work with--so knowledgeable of every property we looked at and patient as we worked our way through the list. John happened to know of a property that wasn't even listed on the rental market yet and called the owners to find out they were just planning to list it. We drove over right away, fell in love with our dream home and applied that day. Within two days, the apartment was ours. We would have never found it without John. He has our highest recommendation.

Well, I haven't had my appointment yet and I'm already disappointed with the level of service. I…read morefilled out an appointment application about 2 weeks ago and opted to view all neighborhoods; all except west and south loop, streeterville, and gold cost. The website told me I would receive a call from a representative to confirm my appointment. A week went by and I still didn't receive a call, so I contacted them. I spoke with Beth (I believe) who told me I didn't receive a call because the Evanston agents only cover the Skokie-Rogers Park-Evanston area. According to her, they don't want their agents "stepping on each others territory." She listed off a few other excuses that she didn't seem too confident about before I decided to end the call. Am I wrong for assuming all of your locations operate under the company? It would've been nice if this were stated on your site or if someone could've contacted me to let me know. Or at the very least forward my info to the Lakeview office. Instead I waited a whole week when I could have used that time to search myself. I spoke with Beth again today and I just don't think this lady is cut out for client interactions. In short, she rushed me through the phone call (which was only 3 minutes long) and kept cutting me off. At one point she even said "I have another call on hold." I have an appointment set up through Bernard at the Lakeview Location, which sounds much more promising. I'll still go to my Evanston appointment and hope that I'll have a better in-person experience.

Because of my previous experience, I called the folks at Chicago Temp Homes with another stay…read morerequest while in the "windy city". Luckily for me, they had a place in the heart of downtown, conveniently located in the loop. Since my new office is near the Willis Tower, this location meant I was able to stay at this particular property and get to/from the office in minutes by train. I can't say enough about the location. With countless shopping and dining options, a person would be hard pressed to find a more ideal setting for a stay in Chicago. But the other convenience about the location meant that I could get off my plane at O'Hare, take a short walk onto the blue line downtown and get dropped off nearly at the door of this property for only a couple of dollars (compare that to a cab ride - in traffic no less). The property itself is upscale. The lobby when you walk in looks more like a W Hotel than a residence. This building houses a fitness center, a business center and a movie theatre. It also has a rooftop patio area with a hot tub. Once to your floor, you get a vibe/feel of old Chicago. Walking into this unit, the first thing you notice are the floors and the open space. Now before you start imagining 5000 square feet of living space, remember you are in one of the top 3 cities in the US for population and you are right downtown. So if you're experienced with the size of hotels and living units in these kinds of environments, you have a better understanding of what I mean by expansive and open space without setting the wrong expectation. The unit is comfortable, well decorated and equipped with well thought out details like toiletries, washer/dryer inside the unit, ironing board and iron, and plenty of dish-ware. For those that like to cook "in", there is plenty of room for this and for those that like to either order in or go out, there are more options than you can imagine. The logistics of working with Chicago Temp Homes couldn't be easier. Everything is ready for you upon your arrival and clear details on how to use the unit's ultra high speed internet. Any questions you may have, are fielded right away. Although I haven't experienced any issues with any of their properties, I suspect that since their response time for questions is within minutes, their response time to any potential issues would be the same. In the end, I have learned that you only get so much from the traditional "hotel route". Staying at a residence is second only to being able to stay back at home with the family. The comfort and character you get from doing this is difficult to get in a more commercial and "sterile" hotel type of environment. I would continue to recommend Chicago Temp Homes for their attention to detail, their genuine interest in your business and their selection of fine properties.

I used Temp Homes Chicago for my business to host an out of town colleague and they did a great…read morejob. I made the reservation for an entire month on very short notice, and both Jason and Eddie were extremely responsive and flexible in helping me find the right place and answering any questions. The apartment was nicely furnished, super clean and in a great location. I would highly recommend them for any professional or vacation needs. I will definitely be going to them again!

Khala Bridges is the real deal. Patient, professional, and genuinely cares…read more I will be honest. I was a difficult client. Khala showed me multiple places, I went and looked at options through other channels, and at one point she probably thought I had moved on entirely. She never made me feel bad about it, never pressured me, and stayed professional and kind throughout. When I was ready to commit, she came through immediately. I just signed a lease for me and my son, and I could not be happier. This is exactly what I needed and Khala made it happen. If you are apartment hunting in Chicago, especially in the South Loop, ask for Khala Bridges. She will take care of you. And Cassie, thank you for building a company with people like her on your team. It is rare. 10 out of 10. I will recommend to everyone I know. Best, Christian S

Carlos Cruz is absolutely amazing. He is super down to earth, straight to the point, and completely…read morehonest. These are by far the best qualities I can think of when working with an agent. After our consultation, he made a very good list of apartments, all of which were exactly as described. After discussion and touring, we ultimately made our decision. Highly recommend using him!