I started removal for two of my tats at Removery about 2 years ago. I had already been in the…read moreremoval process for about a year prior somewhere else. The laser Removery uses is SIGNIFICANTLY less painful than what I experienced at the place I was going before, which claimed to have had "the newest technology" (obviously bs). Removal is of course never going to be comfortable, but I would say the pain level with Removery's laser is about a 4/10 compared to dang near close to a 10/10 at the other place. I had some issues regarding a misleading consultation that resulted in unfair pricing, however, Angie the studio manager eagerly stepped in to help with a quick & fair solution. She is super sweet, along with all of the staff I've met at this location! I'm still in the long & dreadful removal process unfortunately, but Removery is trying to get the job done as quickly as possible while also ensuring not to cause any additional skin damage that I obtained at my prior removal place. I'm almost at the finish line, but super happy Removery prioritizes quality treatment over speed!

I have been visiting removery for about 3 years now having various tattoos removed. In that time I…read morehave always come to the Damen location in Bucktown and I love it here! I've been seeing Laura for a majority of the time now and she is amazing! She makes me feel super comfortable and relaxed I don't even realize my treatment has begun and before I know it has ended lol. I will always recommend removery and this location specifically! Wonderful experience every time over the years everyone in the office is great

I highly recommend Hindsight Tattoo Removal. I had a piece removed at Hindsight several years ago…read moreand while I was very pleased with my experience then, this time was that much better. The staff was again very communicative throughout, from how long my wait time was to aftercare and how soon I could come back for a second treatment, if needed. And this was on a busy Saturday afternoon. The major difference was the laser itself. The laser has a built-in cooling system that chills the skin, DRASTICALLY reducing the pain that normally comes along with the removal process. It was an absolute night-and-day difference from my treatments in the past. And as always (I've had many tattoos done here) the staff is friendly and the place is spotless! A very strong 5 out of 5.

I had a couple of small tattoos removed years ago and this place is incredible. Best in Chicago.read more

I've gone now for laser hair removal, Botox and cool sculpting! Both Nurse Tiphany and Sarah were…read morefabulous! They talked me through the entire process and accepted my apology for the random cussing Incredible facility and such friendly staff!

Still waiting for a return phone call or massage for management about my issue!!!! It's been since…read moreJuly! Seriously people, this place is horrible in addressing issues with their clients!!! I highly advise to go somewhere else! Their care for their customers after taking their money is ZERO!!!

I've been struggling from Rosacea from working outside in cold chicago winters. I had been hesitant…read moreto address it and am so thankful to have Mila's help. I had some preliminary questions she was so happy to answer over the phone before my first appointment. Not only have I got amazing results but Mila has been so caring and accommodating. I would encourage anyone to not wait on caring for themselves and to see Mila for care and expertise that goes far beyond what I expected to receive. Thank you so much Mila and Innovative MedSpa!

Jena is quite literally a JOY and a boss at what she does. I trust her with my life honestly beyond…read moremy skin. The results have been amazing, she will not steer you wrong. Plus it's so fun to spend an hour with her!

Flawless piercing experience!…read more Went in for 1 and came out with 2. Great placements and it was quick and painless. Once healed, I will be back for more

I was looking for a new ear piercing for a year or so and finally decided to do it during this trip…read moreto Chicago yesterday. After looking on Yelp, I decided that I liked the reviews here and happy to report they are accurate! Bob was super patient and helpful picking both the new placement and jewelry, which I would have never thought of myself since the stud with chain is typically used on the helix. He was also just super easy to chat with and while closing up, he even went the extra mile to send the antibacterial soap to my place since I wasn't checking in a bag. 10000% recommend Bob!

FINALLY found a go-to facial spot for my needs. I've always been skeptical and iffy about facials…read morebecause I'm already a skincare addict, but after meeting Audrey, Sarah, and Ronie.. I'll forever be going back for my facial and injection needs. I tried an advanced VI Peel with Audrey (@audrey_spaderma) and learned a lot because she was very educational and tended to my skin texture and pore needs. I got a lot of compliments post peel and thought I was just oily but when I touched my skin, it was like BABY CHEEKS and naturally glowing. My first ever hydrafacial was with Sarah (@sarah_spaderma) and I also went through a microneedling treatment plan and honestly, it fixed these acne scars I've had and also one on my nose that "only I can see" but it definitely smoothed out. I still remember when I told Sarah I love it when people go ham and CLEAR ME UP, and she responded "Oh, I go ham" and she extracted out my pores and my face always feels refreshed afterwards. I was introduced to Ronie (@ronie_spaderma) when I got interested in trying Botox, I ended up with Dysport and Ronie is the best. She's quick and efficient and knows exactly what I need without making me feel self conscious and feel the botox. She's also lowkey famous with local celebrity clients so check her out! I just DM them on instagram and they're super nice and knowledgeable to your needs so no worries on how to get started!

I am so happy with my esthetician Clair. We did a chemical peel a month ago that renewed my face…read more It looks and feels great. She also recommended some skincare and perfect instructions on how to apply everything. I'm just so glowy. They also carry some great sunscreens. I tried for the first time ALASTIN tinted sunscreen. Wowza. Worth every penny. I'm able to use it around my eyes without any sting. Try Claire out for your skin needs!!!! You'll be so happy you did!!!!

I had such a great experience with their customer service! They responded to me right away and were…read moreincredibly kind and attentive throughout the whole conversation. What I appreciated the most was how genuinely they listened to my needs and took the time to understand what I was looking for. It really felt like they cared about helping me and making sure all my questions were answered. The communication was quick, friendly, and very professional. I truly appreciated the attention and care!

WARNING! i got the clear and brilliance face laser. The laser severely burnt my face. My face is…read moreseverely red more than a week later. I am. praying Ii don't scar. They refused compensation on this treatment. GO SOMEWHERE ELSE!

Julie is THE BEST. I was referred to her by my esthetician and I truly do not take the…read morerecommendation for granted. Julie is so personable and helpful when we were deciding what injectable between Botox or Dysport would suit me best. She has a charisma and joie de vivre that is bubblier than champagne. I also really enjoy how this practice has a rewards program that helps you earn as you get treatments. The lobby and rooms are spotless and there is ample paid street parking. It's a lovely place to come and relax and treat yourself.

Came here for my first ever facial and Valerie made my experience so enjoyable and relaxing. She…read moreanswered all my skincare questions, gave me product recommendations and explained every step of the hydrafacial experience. The whole med spa was clean and beautifully decorated, plus the staff were all very nice and helpful. I would definitely recommend them to anyone looking for a facial.

Brought my Mom here today and what a beautiful place! The staff was amazing! Yasmeen, the general…read moremanager greeted us and was so kind. We met in the room and the doctor came in and he was so kind and warm to us! Mom had a set of Botox injections and it was fast, efficient and painless for her. She looks fantastic! Unfortunately she would kill me if I shared her pictures but trust me, she looks great! Highly recommend Old Town Med Spa!

Went to get fillers, had no results waste of money. Also, one of the receptionists used my credit…read morecard number to purchase something from instacart

I've been going here for over a year (bought a package). The place is very clean and the staff is…read moreoverall great and the lasers they use are also top tier. The only issue is they overcomplicate the process. They make you meet with an NP before and during the treatment process virtually. They frequently text you to reschedule last minute. There's a 48 hr window for a cancellation fee; they wait until after the window to cancel has closed and then ask you to schedule an appt with an NP to answer yes and no questions (that you already answered online and in the appointment); I assume most people have a day job and can't just make a last minute useless appointment or your appointment will be canceled and you will be charged bc it's in the cancellation fee window. I've arrived to appointments multiple times where others are being told they are double booked and have to reschedule after they've already arrived.

Sev officially lost a customer today. I've been going here for years on and off…read more The services are fine. It's their scheduling that's a huge problem. The minute the clock hits whatever your appointment time, they shoot out a text asking you if you're here. There's zero grace period. I was running five minutes late and they told me they needed to remove a service from what I was scheduled for. The Brazilian itself is less than five minutes. There was no one waiting in the waiting area when I got there and no one waiting when I left. I do acknowledge I was 5 minutes late. However, there's been several incidents I arrived on time to my appointment and had to wait to be called into the service room. On one occasion, I waited 25 minutes past my appointment time. I also want to emphasise I've been going here for years for the same treatment. A Brazilian. I've been consistent and have had over 12 sessions done, not including the treatments I had at a different business. I'm still getting hair growth. Always feeling rushed with no grace periods, as well as the occasional waiting rubs me the wrong way. How can you make clients wait but when they're a little late, you don't offer them a grace period? Do you not consider that possibly when booking clients or does Sev just overbook their clientele? Extremely disappointed