The braids were beautiful. But that's all that was good about this place. The shop dirty with bugs…read morecrawling around. I scheduled my daughter's appointment 2 weeks in advance and even called the day before to confirm. When we got there, no one was expecting us. We were lucky that there was someone there available. Multiple people came in with appointments afterwards and they were surprised every time. They tell you come on in it will be just a minute then you wait for hours. They told the owner about a particularly upset mom and the owner laughed. They don't care and won't change.

I would never go here again. Customer service is seriously lacking. The place isn't clean and they…read morewill tell you to come in and then make you wait hours before actually starting on your hair. I don't usually write negative reviews but I can't give you one positive thing. Even my hair isn't what I asked for.

I'm completely satisfied with their services! They are very polite and professional and my hair…read morealways looks fantastic when I'm done. David and his wife are wonderful people that I highly recommend whether it's a cut, color and style or a manicure or pedicure. Nowhere in the Frederick area will you find their quality and reasonable pricing guaranteed to be a positive experience!

I wanted my long hair gone with something more manageable and David was great at suggesting what…read morewould not only look good on me, but work for my lifestyle and desire of low to no maintenance. It is perfect! He does a great cut!! I will be back for certain!!!

I had a very disappointing experience at this salon. I scheduled a balayage and face-framing layers…read morewith Julianna two months in advance after a consultation where I showed inspiration photos and was assured my desired results were achievable. On the day of my appointment, we reviewed the plan again and I was told it would take about 4-5 hours. Instead, the service took 7 hours and extended past closing time. The haircut I requested was never completed. only a minimal trim was done. From the front, my hair looked similar to how it did before the appointment, but I wasn't shown the back before leaving. Once I got home, I realized the results were far from what I had requested and not properly blended AT ALL. The balayage was not done, the color was the same tone I had walked in there with originally, and the haircut was never completed. I contacted the salon the next day, and they agreed to fix it. However, communication throughout the process was very poor. Each time I called, staff seemed unaware of my situation and attempted to schedule me for times that conflicted with arrangements already discussed. Because my hair was already compromised, I repeatedly requested a different stylist who specialized in color correction. Despite asking multiple times, they initially kept trying to assign me to the same stylist. After 3-4 requests, I was finally assigned someone else. They assigned me to Kat and I was told she would contact me on a specific day to schedule, but she did not. When she eventually reached out later than promised, she said she would move another client to fit me in and follow up to confirm; however, she never did. I waited a full week for the appointment she had mentioned and ultimately had to call the salon myself. Throughout this entire time, I did not feel comfortable wearing my hair out due to how bad the results were, but I remained patient because they had agreed to fix it. I was also repeatedly asked to adjust my schedule or call off work to come in on their availability for their mistake, despite clearly explaining multiple times that my original appointment was booked on my day off and I needed the same accommodation. At the end of my initial visit, I paid $450 including tip for results that were not what was discussed. I also tipped at the time of service, based on their assurances that any issues would be taken care of and corrected. After about three weeks of trying to resolve the situation, I was only refunded for the service which was $380, not the tip. By that point, I had to go elsewhere and pay significantly more for a full color correction. something this salon was responsible for plus also pay and tip another stylist. While the staff was polite, the lack of communication, failure to follow through, and overall handling of the situation made this a very frustrating and disappointing experience. I would not return or recommend this salon based on my experience.

Front desk hung up on me when asked to simply speak to the manager HORRIBLE CUSTOMER SERVICEread more

I've been going to The Cutting Edge for quite a while. Always a great experience from making an…read moreappointment to the way you're treated when you're there. They have coffee, water, soda available as you are getting your hair done. The salon is clean. The hair stylists are great. Very comfortable and positive environment.

Color and cut is fabulous every time! People there are so friendly and helpful. Live it here.read more

Libi is a hair magician -- plain and simple. From the moment I sat in her chair, there was an…read moreinstant connection. She just knew exactly what my hair needed. She used the Keratin Complex Express blowout on me, and let me tell you... even in the thick Maryland humidity and being outside all day, there was ZERO frizz. That's magic. She gave me the best shampoo of my life, didn't miss a spot (even got that tricky lower back section), and when I left her chair, every single piece of hair was perfectly in place. I live in Baltimore, but honestly, I would drive hours to see her -- she's that amazing and talented. If you're looking for someone who truly gets it and makes your hair dreams come true, Libi's your girl.

I have gone to Avenue West for many years and found them friendly, capable and fine price. My wife…read moregot excellent service also.

The best experience we could have. Donita is a wonderful person with blessed hands. My daughter…read morefinally love her curly hair. Donita cares about the client and take the time to teach with love. Total private area, that allow you to feel more relax.

I had an incredible session with Donita! My curls never look better! Donita is an amazing curl…read morespecialist and I left with a wonderful hair styling and new knowledge about caring for my curly hair. Do it! Make that appointment! You won't regret it!

really happy with my hair!! ms crista is very professional and all of my requests made its way to…read morereality. it was rlly affordable too! the experience was a 10/10, i totally recommend getting ur hair done here ~

I was in desperate need of a haircut and highlights but had been working crazy hours. I called on…read morea Saturday afternoon and Crista was able to get me in and I couldn't have been more pleased. Everything came out great and I've received so many compliments. Crista will be my go to person from now on!! So glad I found this salon.

I left this salon being happy beyond words. My hair was Gorgeous! I told Latoya the look I wanted…read moreon the phone a couple of days before my appointment. She was very accommodating in scheduling my appointment since my schedule can be quite hectic. She gave me the exact look I wanted. Check out Best Kept Secrets Salon in Frederick, MD. http://Styleseat.com/latoyadorsey2

I am writing to express my deep disappointment regarding a recent experience I had Best Kept…read moreSecrets Salon on Rosemont Avenue, which fell far below the standard of professionalism and service that their pricing suggests. Prior to my appointment, I communicated my desired hairstyle and even provided a reference photo. Based on this, I was quoted a premium price--an amount I was prepared to pay under the assumption that I would be receiving a service reflective of professional standards and products. However, upon arrival, I was met with several concerning issues. There was only one stylist on duty, and she not even close to finish with her customer. I waited 90 minutes for her to finish. Before my hair was washed, I inquired about the products that would be used, as I am particular about maintaining my hair with professional-grade items. To my surprise, the stylist presented products I had never heard of, and when I voiced my concern, the other stylist (who arrived 45 minutes late for her appointment) openly laughed. My stylist then offered to use Mane and Tail or Head & Shoulders and questioned my objection to them being labeled as professional products. I began to feel apprehensive about the trajectory of the appointment. The situation further deteriorated when the stylist washed my hair using cold water, struggling to get the temperature to a comfortable level. Still, I remained patient. After shampooing, we returned to her station where she prepared to blow-dry my hair. I asked why, as I had clearly requested "flat twists" and shared a photo during the booking process. She responded that she did not know how to do that style. The other stylist, who had booked the appointment, expressed surprise and admitted she assumed her colleague had the necessary skills. What followed was an awkward silence as my wet hair remained untouched. To make matters worse, my stylist then left the salon--without informing me--to purchase food for her child, leaving me alone in the chair. Not knowing when she would return, I began detangling my hair myself. I asked the other stylist for a wet brush; she appeared unfamiliar with the term and later informed me none were available. When I requested sectioning clips, none could be found. I ultimately had to use dusty rubber bands from a shelf to section and detangle my own hair. I informed the remaining stylist that I would be leaving once my original stylist returned. I offered to pay for the shampoo service. She contacted the salon owner, who arrived ten minutes later--still before my stylist returned. I explained the situation, only to be met with a smug "Okay, have a nice day" in response. This experience was not only disappointing, it was deeply unprofessional. Charging high-end salon prices while using subpar products and providing disorganized, dismissive service is unacceptable. I left feeling disrespected, frustrated, and inconvenienced. Clients deserve transparency, respect, and professionalism--especially when paying premium prices. African American women with natural hair often face significant challenges when seeking high-quality hair care services. It is not uncommon to travel long distances and pay premium prices to find stylists who are knowledgeable and respectful of their hair texture. This ongoing struggle highlights a broader need for more inclusive and professional hair care options within Frederick county.