I went from thin, shoulder-length, wavy hair to a pixie cut and came away with exactly the look I…read morewas hoping for. Natalie knew what she was doing! She asked all the right questions and *also* was clearly listening to what my hair wanted to do as she worked. It was the first time I'd ever wanted to hug my stylist. And I'm 51, so there have been a few stylists. Ha!

I was searching online and trying to find someone to do a balayage on my hair for months but…read morecouldn't find someone that had openings on the weekends. Finally, I was able to schedule an appointment with Christian and it was so worth the wait! He did an amazing job! I would always recommend going to him for his witty banter and amazing talent!

I've been going to Alter Ego for years for my hair and now they have Jordan to provide mani and…read morepedi services. Jordan gave me a pedi service like I've never had and HIGHLY recommend her and Alter Ego for the most relaxing, stress reducing and wonderful experience. It starts by entering a room away from the salon where you are cut off from the hubbub of the salon. There is soft relaxing music and she offers you an eye mask and noise canceling headphones for an added experience. The gravity chair is so comfortable and with the dimmed lights and atmosphere, I immediately melted into the chair. Jordan not only gives you the pedicure but she also provides a hot stone massage and I must say, hot stones between the toes was AMAZING!! During the 2 hour process, I had to force myself to wake up so that I wouldn't start snoring....LOL Jordan gives an aura of kindness and gentleness plus the best pedi I have ever had. Thank you Jordan for making me feel relaxed and when I come back to Maryland, I will definitely come and see you again!

I had a very disappointing experience at this salon. I scheduled a balayage and face-framing layers…read morewith Julianna two months in advance after a consultation where I showed inspiration photos and was assured my desired results were achievable. On the day of my appointment, we reviewed the plan again and I was told it would take about 4-5 hours. Instead, the service took 7 hours and extended past closing time. The haircut I requested was never completed. only a minimal trim was done. From the front, my hair looked similar to how it did before the appointment, but I wasn't shown the back before leaving. Once I got home, I realized the results were far from what I had requested and not properly blended AT ALL. The balayage was not done, the color was the same tone I had walked in there with originally, and the haircut was never completed. I contacted the salon the next day, and they agreed to fix it. However, communication throughout the process was very poor. Each time I called, staff seemed unaware of my situation and attempted to schedule me for times that conflicted with arrangements already discussed. Because my hair was already compromised, I repeatedly requested a different stylist who specialized in color correction. Despite asking multiple times, they initially kept trying to assign me to the same stylist. After 3-4 requests, I was finally assigned someone else. They assigned me to Kat and I was told she would contact me on a specific day to schedule, but she did not. When she eventually reached out later than promised, she said she would move another client to fit me in and follow up to confirm; however, she never did. I waited a full week for the appointment she had mentioned and ultimately had to call the salon myself. Throughout this entire time, I did not feel comfortable wearing my hair out due to how bad the results were, but I remained patient because they had agreed to fix it. I was also repeatedly asked to adjust my schedule or call off work to come in on their availability for their mistake, despite clearly explaining multiple times that my original appointment was booked on my day off and I needed the same accommodation. At the end of my initial visit, I paid $450 including tip for results that were not what was discussed. I also tipped at the time of service, based on their assurances that any issues would be taken care of and corrected. After about three weeks of trying to resolve the situation, I was only refunded for the service which was $380, not the tip. By that point, I had to go elsewhere and pay significantly more for a full color correction. something this salon was responsible for plus also pay and tip another stylist. While the staff was polite, the lack of communication, failure to follow through, and overall handling of the situation made this a very frustrating and disappointing experience. I would not return or recommend this salon based on my experience.

Aimee did an amazing job with my cut and color. I am so happy with the result. She is friendly and…read moreknows what she is doing. She goes over and above to make you feel comfortable. Very professional. Can't wait to go back.

Friendly service and a great cut! Loved this salon!…read more Staff was super friendly and the hairstylist took time to explain options and listen to my concerns and preferences. She did a great job with my naturally curly hair and taught me a couple tricks to better keep it healthy.

This beautifully simple salon is a wonder of obvious technique and subtle cutting. It continually…read moremakes it a hair cut that moves lightly as I move. My husband thoughtfully remarked that Sam's cutting was like an architect building his creation. Sam has experience in London and New York and was called to move to Frederick by our quality of life. He is on Fourth Street on a quiet street. If you're lucky Harris, their dog, will make a sassy appearance. I hope he never moves; I like him so much.

I got an amazing hair cut. I wish I could have taken a before and after. I will definitely be…read morerecommending this place to friends and family ! My hair feels amazing and looks great.

I went here for the first time today and saw Kara for root color/toner and a haircut. It's gorgeous…read moreinside. They have really wonderful products, including Nutrafol vitamins and lots of greenery. The sinks to rinse your hair didn't make my neck go back like others do, so it's just very nice to have that luxury. I recommend this salon to anyone who's not sure if they want to try it out. Start small and see if it's for you (like a root touch up or haircut). I did ask about pricing before making an appointment and it was reasonably priced compared to other luxury salons with great service. I'm excited to have found a great place that I hope will be my salon home for the future. Btw - bonus - you get an awesome custom beverage with service. I got the iced pumpkin chai latte which is the picture attached.

I've worked here and gotten my hair done here and every one here is the sweetest and most kind…read morepeople ever. I respect the heck out of the assistances that put in blood sweat and tears into working here for these incredible stylists. This place is a whole team of people doing the most they can for everyone who walks through the doors of this wonderful place each day! If you have the money and you want a moneys worth hair reset, definitely go here. I have my boyfriend get his hair cut here by my girl melissa and she is SO COOL AND SO SWEET!!! Also Mia is the coolest vibe I love her and Molly TOOO!! I could go on and on. But please check it out it's a vibeeee I love these people.

I've been a client since 2018 when I moved to Frederick, MD from Boston, MA. For a long time, I…read morewouldn't go to a hairstylist because, I'd always have a horrible experience. I would never leave feeling like the hairstylist had done my hair the way I'd requested. That was until I met Crystal Reneé! Since I've been a client my hair is so healthy, and has grown so much! I do not relax my hair, and she's gotten it to the point where my hair has so much volume and body! I love it and I love coming to this salon! I'm on a schedule now for my hair appointments! She's in such demand that I have to plan ahead for securing my appointments. She's great with coloring, as well! If you're looking for a great hairstylist that will take care of your hair and that's super personable, professional, and talented then look no further!

Crystal was very professional and knows exactly what she is doing. She did an amazing job on my…read morehair, she new exactly what I wanted and after a horrible experience at another stylist she step up and made me love my hair all over again! She is amazing and I will definitely go back! If you have curly hair and want a pop of color I recommend Crystal thanks again!!!

I got highlights for the first time yesterday by the hair stylist Nichelle. In the past when I…read morethought about getting some color on my hair, I was told my some other stylist at a different shop that my hair is too dark and it won't come out. She applied light brown highlights to my hair which showed up quickly. I've been going to her for years to get my hair done. Since I been going to her, my hair has grown a lot and stays healthy. Not only does she do good work, she is professional, on time, and a very nice person. It is not like other salons where your sitting an hour after a scheduled appointment to get your hair done. Prices are very reasonable too. I'm surprise no one has taken the time to post a review. I guess that only happens when there is a bad experience.