The best!! Always friendly always quick! Russel's great to work with worth the hour drive every…read moretime.

I've been here a few times and never had a problem cashing any checks. Pretty much in and out, the…read morecashier's have been pleasant. So overall I've had good experiences here!

Great branch. Friendly, professional and courteous. Have utilized this location for many…read moretransactions both large and small. Outside walk up ATM, as well as drive thru ATM.

I used to visit this branch more often when I worked in the area. The employees were always super…read morefriendly. I ended up going through the drive thru yesterday to cash a check. I attemoted to use the walk up atm but it didn't give me the option for check deposits. I had one car in front of me and it took forever! Like way too long! I almost backed out and left but then I saw them finishing up. I accomplished my mission but was a little frustrated with the wait.

Shaquanda Brooks was very professional has great customer service very polite thank you for your…read moregreat service.

My daughter went to ACE on Silver Hill Rd got an emoney order to pay her rent the money was taken…read moremoney taken out her account $600 she receipts and proof from her bank..the gentlemen who did the transaction doesn't work there anymore..Management has been talking to my daughter real bad..District Manager not returning emails or calls..my daughter has a son could of been evicted from her apartment..she was done wrong and being treated overly poorly..We are going to Upper Marlboro and police report will be filed and Yelp review will be left ..this a theft over $300..how many other has this company stolen from. STAY AWAY FROM THIS PLACE ..What's Crazy the thief quite his job..everyone in their is UNPROFESSIONAL the District Manager has yet to call..they get O stars and the manager attitude was the worst..I gave them 1 Star because they answered the phone

I don't have time to go to the bank on weekdays I recently stop here on a Sunday to make a…read moretransaction and the cashier was in a terrible attitude omg never going back.

real nice people clean enviroment never have problem sending money to mexico no waiting time on…read moreline its good to have place like this one

Darian was great!! I highly recommend opening an account with her. She was very hospitable and…read moreknowledgeable. I appreciate her approach with young adults opening any account for the first time. You can tell she genuinely wants her clients to use their account(s) efficiently. I'm grateful for how patient she was, too. I look forward to working with her when I switch over. I will be recommending family and friends to her, as well.

Awful First Encounter Since buying a home in Ellicott City…read morethis year I have been bugging my partner to open an account at the local credit union & leave her lousy commercial bank behind. Today she went to this location to open our first credit union account -and had such a lousy experience she already does not want to go back! They couldn't be bothered to say her name correctly, were not welcoming, and served others who arrived after her before her needs were met. Staff were self-described "floaters" not regulars so no regular relationships can be established, which I had been looking forward to at a credit union. And the (all white presenting) staff spoke loudly about a Black customers hairstyle, praising his "well kept" locks - ugh. To cap it off, they asked her to remove her mask ("masks are optional" according to the SECU website, implying at least that you can stay protected from disease at their branches). So disappointing and such a horrible introduction to our local credit union.

I have had a very positive experience here. The staff is very helpful. it is a little hard to…read morefind but, ample parking and a nice facility. I'm very happy we switched from Fidelity.com (see my other review).

The information on here is incorrect. BERNIES does not cash checks or do bill paying or money…read moreorders. They are open mon to thurs 9am to 8pm and fri and sat 9am to 9pm. It has been under new owners since April 2021.

It happened again. i went there on Saturday Dec 3., They are supposed to close at 9pm. I got there…read moreat exactly 8:30pm and there doors were already locked. The worker inside saw but wouldn't acknowledge me. There was also another customer there too trying to get something that also wasted his gas and time. Both times made soo angry . I hope they go out of business

I needed to make a 2019 IRA contribution by 4/15/20, and of course, I procrastinated until today…read more Due to the Covid-19 social distancing requirements, I was not even sure if they were open. I was pleased to find that the office was open, and had implemented safety measures to protect both their staff and customers. They have installed a monitor and a drop box in their vestibule. So you can step inside, speak to a customer service representative on the monitor, place your transaction paperwork in an envelope, and leave it in the box. They had extra pens and hand sanitizer available. Mission accomplished. Thank you. (Fidelity also sent an email confirmation and then a representative followed up this morning with a phone call since the in person interaction had been more limited).

I have previously had a Fidelity account that I access online, or through the app. I had never…read morepreviously entered a Fidelity location. Today I needed to do some business inside the building, and I was immediately greeted upon entry by Stephen and Khameron. The lobby area is warm and welcoming, while also giving a professional vibe with leather on the arms of chairs, and a sophisticated table and lamp set up. Stephen and Khameron seemed genuinely interested in me and the actions I needed to complete. They were professional and efficient, and I did not have to wait long at all. I was offered refreshment as well. As a result of my interactions I will definitely return for in person help whenever necessary.