I have been banking here with my husband for a few years now and until recently when going through…read morethe exhausting loan process realized how valuable a local bank can be. Beth and the other gals at the bank saw me every day for 3 weeks when we were going thru the closing process and we're able to get me everything we needed. It's also nice to walk in where they know you and your back round.

This is the best local bank you will ever deal with!! We have patronized this branch in Severna…read morePark for the last 15yrs. They have always gone out of their way to make you feel like 'one of the family'. It's nice to call or come in and they know you by name and ask how the family is doing. They are there for ALL your financial needs and will go out of their way to help you with any thing from savings to mortgages and everything in between. Thanks Karen Carre and Beth for putting up with me and the family....lol. Susie =)

GOOD CUSTOMER SERVICE @ any location i have visited. The reps make U feel good about becoming a…read moremember

We joined many years ago starting with this branch. We are very disappointed with the customer…read moreservice available on-line or through its website. We don't receive consistent answers and wind up having to follow-up by phone or ask for a supervisor's help. This is simply poor customer service, unlike other FCUs with whom we have dealt.

Very disappointed in their operations here. My wife reported her account for fraudulent activity so…read moreher card was terminated. We tried to call customer service for assistance but it was after operating hours so we had to wait until the next morning to report the issue. The next morning we speak to a rep and she told us they could issue a new card but it would be 7 business days, and that we could go to any branch and get one issued immediately. We go to 2 different branches and both of them inform us that they only have 2 staff members working and we're uncertain if they could assist my wife.. With the limited hours that banks already operate this was EXTREMELY frustrating because my wife had been without a card all week and we still hadn't received anything in the mail. It's impossible calling customer service for help because they also have limited hours throughout the week. Very disappointed in our experience. Will be looking for a new bank with better customer service and availability.

I went this morning for a 9:00am appointment for a notary I have been banking with Secu since I was…read morea kid I always recommended Secu to everyone I came across looking for a bank well today I walked out in tears never felt so humiliated or uncomfortable in my life on how they made me feel. I have been getting a document notarized for the past 14 years, for the past 10 years from the Pasedena branch and today I was told by Rachael that she couldn't notarize my document I asked her why and she says their is no block on it I asked her what was a block and she replied a block I then proceed to tell her that I never heard of it and I come here ever 6 months to get a document notarized and never had an issue then says she has a right not to notarize my document so I asked her if she could get me someone who could Rachel goes to get her coworker and says if your comfortable enough in which I'm not because their is no block on this document you could notarized this her coworker looked puzzled and said I don't think I am either Rachael hands me my paper back and says I'm sorry but we have the right not to notarize this document if we don't want to im said seriously ok I walked out with tears flowing from my eyes I was treated very indecent I called cooperate and explained what happened and had to calm myself down while talking to them cause I just couldn't believe what just happened to me as I asked them what a block was they had no idea and Rachael didn't care to explain to me what it was either so I was put on hold while they called inside the bank when cooperate came back to the phone they asked was I still outside and if I could go in to hand someone the phone cause no one was answering I went back in still very upset but kept quite Rachael told cooperate what a block was which was a box on a document for a notary to fill out she also told them she had the right not to notarize my document when it is all said in done someone suppose to get back to me with this manner this is the worst experience I have ever had at this bank the absolute worst thanks to Rachael I honestly never thought I would have anything bad to say about SECU in Pasadena, MD until today

My husband and I have banked with The Bank of Glen Burnie at least 40 years. We started with the…read morebranch in Odenton and have been with the Crownsville Branch 27 years and I have to say I love banking with a local bank rather than a corporate bank. The customer service at the Crownsville branch is exceptional! I do miss the old staff. They were so personable, they knew who we were and knew our kids, that also had accounts. I have had great, timely, friendly, professional service no matter what I have been to the bank for or even when calling. I have friends and family that don't understand why we don't go to a larger bank corporation like bank of america or truste but I will never give up my own local bank because of the personable friendly staff. Rhonda Aisquith

Used The Bank of Gl3n Burnie for decades than during the pandemic they canceled all of their online…read morebanking options to pay so I slowly went to another bank but kept a little in an account there. We'll I wanted to reactivate the account and did so easily. But a WEEK LATER their IT called from a number that was showing as potential spam and I told them I didn't feel comfortable giving them my security information. They froze the account and I had to go through hoops just to get it back. When I asked how long it took to go dormant they told me it was 3 years so I wanted to wait for next tax season since I missed this one due to the freeze. Well now they put it dormant after I had called in and everything so I closed the account. Absolutely inept all around. Why would you wait a week to verify the online account? Why was I allowed access for an entire week online before verifying it? Why would they tell me 3 years dormant when it was 2? Why is reactivating and verifying my account with personal information no considered activity or acknowledgement like it says in the letter they sent? They really didn't want my business after these decades so someone else will get it

Kirah H I don't know who you are but your gesture is laughable. Nothing better to do I guess…read more Anyway, think about this If you're the one that was so helpful that day, you're in dire need of customer service etiquette.

This is the worst SECU EVER. Everytime I visit this location if takes forever. It seems like…read moregovernment workers work here because it's like 10 people are in the building but only one is working. Terrible customers service!

If NO stars were an option that is what I would be selecting. Bank of America was fully aware about…read morean issue with members being scammed through Zella in recent articles I have read. Where was their consideration in sharing this information?! It is alarming to me that on a text thread baring the BANK OF AMERICA NAME AND LOGO a scammer can access just like the bank does! How are we supposed to know who the bank is and who the scammer is?! Even before this, I can't begin to tell you how many debit cards were compromised, and a new one had to be issued. One was in the mail and got hacked before it was even received. I'll be taking my business of 28 + years elsewhere along with everyone else I know. I will never recommend Bank of America again! BANKERS BEWARE!

Worst Bank in the whole area. One teller is always working, line is close to the door, the branch…read moremanager sits on her computer without any clients and all the customers have to pay by waiting 20-30 minutes. There quality has really dropped and waiting 20-30 to see a teller is not expectable. This needs to change ASAP!

I have been with various banks in the 20 years Ive had my mortgage. I don't like it when they…read moresell your loan and you have no control over whom you are doing business with but for the most part, aside from the inconvenience, I have been ok with all of the previous banks before M&T. I don't care what I have to call about there is a negative attitude and if a response it given that I am unhappy with it is very, "take it or leave it". They also charged me 2 late fees on my mortgage when I was NOT late and when I called to complain told me to write a letter. When I asked why I was being inconvenienced to write a letter for their mistake then she came back and did what she should have offered to do in t he first place and took the information and put in a request to have the issue traced and the fees removed. I am diligently trying to refinance this to get away from them but at this point I owe such a small amount that no one wants to give me a loan. I say, given a choice go with anyone else over them.

Well run, locally owned an operated. Great customer…read moreservice. A Glen Burnie tradition.

From the owner: Vintage "Savings & Loan" for passbook savings and home mortgages. Safe & secure - no ATM, no…read moreinternet banking. Exceptionally personal service. FDIC insured

I opened an account at the Halethorpe branch of Chesapeake Bank of Maryland on Saturday. I was…read moregreeted with a scene I had not seen since my childhood. The bank staff knew their customers by name, they talked as friends, they could even bring in their pets, which were also known by name and given treats. The bank manager handled the setup of my account personally and I left feeling as though I was seen as a person, not an account. I am getting all the services I would get at one of the major national banks, including online bill payment and debit/credit card, and I have the satisfaction of dealing with a local community bank that did not accept TARP money. I would encourage anyone to move their money from their national bank accounts to this community based (and Community FOCUSED) bank.

From the owner: The Bank takes pride in its personnel and strives to provide the highest level of customer service,…read morea variety of products, convenient hours, ATM access and 24 hour a day account access with telephone and internet banking. At Chesapeake we realize the importance of providing outstanding service and products to meet your banking needs. Our knowledgeable and friendly staff is prepared to help you choose the financial services that are right for you.