This new S.E.C.U. location has the most professional and courteous staff of any branch I've…read morevisited. The staff are always ready to assist members, as you are greeted walking through the front door. Every time I have needed business services for my company, they have gone over and beyond the call of duty to ensure that the products or solutions offered were the most suitable to my needs. They are also very attentive to issues relating to my personal accounts. As an architect, I am also impressed by the interior design of the office spaces and the lounge area. Even though it is a smaller branch, the impressive acoustics of the space ensures that you have privacy in your conversations. The quality of the staff at this location is exemplary of how S.E.C.U. values its members, which is highly commendable of its branch manager.

From the owner: SECU ("see-Q") is Maryland's largest credit union. Over 230,000 customers (called members) rely on…read moreus for their everyday financial needs - including checking accounts, credit cards, mortgages and auto loans, as well as financial education. Most Marylanders are eligible to join.

I didn't have an appointment, but I wanted to open a promotional CD. Wesley Villatoro immediately…read moreacknowledged me when I walked in. I explained I didn't have an appointment and he offered to help me right away. The process was quick and easy. I asked that PODs be added to the new account and he did it exactly as I asked. He was cordial and courteous and made me glad I chose Point Breeze Credit Union for my CD.

On my last visit to the Westminster office I had one of your cashiers, Abby who was very polite,…read morecourteous, and helpful. Very knowledgeable. She is an asset to the company. you are very lucky to have somebody working for you.

Stephanie T is wonderful. She is top notch and spends hours retrieving documents for She gave me a…read morewarm hug this morning. Barry also has spent time as well opening a new safety deposit box and was willing to reimburse me if I found my lost key. Helen made me a cup of coffee. She is new to the office. They have all been there for me through my most difficult time of transition.

Jenny from customer service patiently and expertly provided outstanding customer service when I…read morecontacted M&T to close an inactive account. Her level of assistance exceeded my expectations.

The experience at this branch was positive. I had successfully brought my account down to $0, which…read morewas required before closing an account. I came in, asked a teller for help, and he directed me to wait in the waiting area for one of the representatives. There was only one other person waiting, and there were two customer service representatives assisting customers, so I didn't have to wait very long. A manager was acknowledging customers, saying thank you for our patience. I was helped within a 5-minute wait, my account closed quickly, and the transaction done efficiently. Overall, the experience was pleasant and professional!

Just had wonderful service and interaction with staff members at this credit union location…read more You receive an immediate greeting once you enter their lobby. It has an open feeling and you just go to an island to do any transactions with the teller. I also had some other questions about the use of my bank cards...they are planning updated management that is going to happen with their debit and credit cards and I wanted to clarify things. I met an awesome customer representative, I'm sorry I forgot his name but we carried on quite a discussion over other things besides banking issues. A very personable touch. I did not feel rushed and had my questions politely answered. Have always been pleased each time I have needed to have any banking services required. I would highly recommend this place to do business and to take care of your financial needs!

They have outsourced their customer service and it is abysmal. Really too bad. I really used to…read moreenjoy doing business with them.

This location is competent and has good customer service. Recently I went to make a withdrawal and…read morethey verified everything. They also were masked behind their glass wall.

When I walked into this bricks-and mortar bank, a staff member "Yvette" went out of her way to…read moreAssist me (a low tech senior) with a rather complicated and important wire transfer of funds. I got her immediate attention when I walked in. Kudos to her for getting transaction done promptly and successfully.

I started banking here in 2002. At that time, it was The Columbia Bank, and customer service was…read morevery good. As the bank grew and became Fulton Bank, the customer service went downhill. It is evident that management at this bank does not teach its employees to provide quality customer service. I have had multiple problems in recent years, all demonstrating the poor customer service. I have finally had enough. I am moving my accounts elsewhere.

I use to love this bank because of it's proximity but that was 6 years ago. Now, in the Rive hill…read morevillage center there are plenty of banks. The staff at this bank usually switch out quickly so you will rarely see a familiar face. They are mostly rude and pretty incompetent. I'd recommend asking for Dotti she is the nicest and is the branch manager and it seems she's been there the longest. They also have a fancy starbucks coffee machine in the back corner :) thank you!

I love Sandy Spring Bank. It's great to find a local community bank with big bank perks. Abdul is…read moreabsolutely amazing.

Great service. Very accommodating. I like it because the community owns this bank. No rip-offs on…read morefees.

From the owner: SECU ("see-Q") is Maryland's largest credit union. Over 230,000 customers (called members) rely on…read moreus for their everyday financial needs - including checking accounts, credit cards, mortgages and auto loans, as well as financial education. Most Marylanders are eligible to join.

It has now been more than a week since I submitted an application for a CD and I am still waiting…read morefor it to be approved. All I get is excuses. This is unacceptable. I have never had a problem like this with banks or other credit unions. Extremely poor customer service.

For the first time since the pandemic started I decided to get some cash and went to the ATM. The…read morebuilding looks sharp and is a bit annoying to get to and back on Snowden River Parkway because of the location. When prompted for the $2 transaction fee I realized it's no longer Capital One. They do have a big sign out front I just missed.